MGT 321 CH 15

Drew is planning a new manufacturing facility for his line of remote-controlled superheroes. He is afraid that if he builds a plant that is too small, he may miss opportunities, but if he builds a plant that is too large, he will incur expenses that cannot be covered. What should Drew use when deciding how much capacity to plan for?

Demand

Which of the following describes the managerial activities used by an organization to transform resources into products or services?

Operations management

As a financial planner for a large organization, Nour meets with clients and advises them on investments and retirement planning. Which type of organization does Nour work for?

Service

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _____ company.

a service

When a firm has built a facility based on demand, how can it respond to times of higher than normal capacity, such as seasonal fluctuations?

by adding a production shift

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?

cellular

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

foreign competition

If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

form

What is the outcome when an organization uses its operations function effectively?

increased competitiveness

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

inputs

When Katia went to the emergency room, the doctor thought Katia had broken her wrist, and sent her to another part of the hospital for an x-ray. When the break was confirmed, Katia was sent to a separate area to have a cast put on her hand. In this example, which type of layout does the hospital have?

process layout

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed in their position adds a particular part to the toy. The toy factory has a _____ layout.

product

Decisions regarding quality, cost, and design of products and services are all part of the _____ mix.

product-service

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

service

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

service