MGT 321 Ch.2 Quiz (Exam 1)

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless you are irritated by this behavior. A lack of irritation implies that the __________ component of your attitude toward people smoking in restaurants is neutral. affective behavioral normative cognitive intellectual

Affective

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________. toward specific objects; toward specific people across all situations; toward people toward specific people; toward specific objects across all situations; toward specific targets toward specific targets; across all situations

Across all situations; toward specific targets

Personal attitudes affect _______ via ______. behavior; intentions behavior; values values; cognitions values; behavior values; intentions

Behavior; intentions

The head of ABC Company announced that the company was going to start a project on weekends that would teach self-defense techniques to underprivileged kids in the neighborhood. Thomas decided to register himself for the project, as he was a trained kick-boxer. This action of Thomas reflects the __________ component of his attitude. behavioral intellectual affective normative cognitive

Behavioral

Juliet often takes office supplies home for her personal use. This is an example of: EEG CWB POS OCB COW

CWB

You are unlikely to say anything to someone using a cell phone in a restaurant if you believe cell phone use helps people manage their busy lives. Your belief reflects the __________ component of your attitude toward people using cell phones in restaurants. behavioral affective normative cognitive objective

Cognitive

As a senior serving as the student representative on the Ethics Advisory Board of your university, you feel strongly that cheating on college examinations is unethical. You have never cheated on any exam in your academic career. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" on your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort? Emotional labor Cognitive dissonance Job detachment Affective detachment Emotional dissonance

Cognitive dissonance

Jane hated the idea of child labor. She believed that children should not be employed in any type of job. She worked in a factory that claimed that it did not employ children. However, news reports accused the company of employing young children. The psychological discomfort that Jane experienced when she heard this news is known as: affective detachment. behavioral intention. cognitive dissonance. emotional dissonance. emotional labor.

Cognitive dissonance

Which of the following is not one of the predominant models of the causes of job satisfaction? Dispositional factors Met expectations Cognitive dissonance Value attainment Equity

Cognitive dissonance

Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions? Met expectations Dispositional components Value attainment Need fulfillment Equity

Equity

Which of the following is not a factor in contributing to employee engagement? Motivating jobs High levels of conscientiousness Charismatic managers Recognition High levels of stress

High levels of stress

Research has demonstrated that organizational citizenship behavior is positively related to: higher performance ratings and higher turnover. higher absenteeism and turnover. lower customer satisfaction and lower turnover. higher performance ratings and lower organizational costs. lower efficiency and higher customer satisfaction.

Higher performance ratings and lower organizational costs

Job satisfaction has a positive relationship with _________, and a negative relationship to _______. CWB; OCB job performance; turnover CWB; turnover job performance; OCB OCB; job performance

Job performance; turnover

Which of the following statements about key workplace attitudes is false? Organizational commitment depends on the quality of the employee's psychological contract. One of the components of employee engagement is enthusiasm. If you value achievement and your employer rewards people for accomplishing goals, you are more likely to be committed to the company. Key workplace attitudes serve a dual purpose; they are both significant outcomes in and of themselves, and they are linked to other significant outcomes. Job satisfaction is the least studied of the key workplace attitudes.

Job satisfaction is the least studied of the key workplace attitudes

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing: job satisfaction. POS value attainment. engagement. OCB

POS

Organizational commitment exists to the degree that a person's _______ match the __________. personal values; organizational structure personal values; job characteristics personal values; organizational culture behavioral intentions; organizational values behavioral intentions; organizational strategy

Personal values; organizational culture

Which of the following is not a suggestion for managers who want to reduce voluntary turnover? Provide clear expectations of the job Reward all employees equally Create effective orientation programs Foster employee engagement Hire people who "fit" the organization's culture

Reward all employees equally

Which of the following is not a key workplace attitude that managers should track? Employee engagement Job satisfaction Turnover Perceived organizational support Organizational commitment

Turnover

The components of employee engagement are: values, attitudes, behaviors. affective, behavioral, cognitive. urgency, being focused, intensity, enthusiasm. intrinsic, extrinsic. interpersonal, intrapersonal.

Urgency, being focused, intensity, enthusiasm

The _________ model suggests that managers should structure the work environment and rewards to match employees. need fulfillment value attainment dispositional components equity met expectations

Value attainment

An individual's overall thoughts and feelings about quitting are called: withdrawal values. psychological dissonance. cognitive dissonance. withdrawal attitudes. withdrawal cognitions.

Withdrawal cognitions

Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing _________. emotional detachment unmet expectations affective dissonance inequity withdrawal cognitions

Withdrawal cognitions

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements? Higher levels of job satisfaction lead to higher job performance. There is no relationship between job performance and job satisfaction. These variables are both caused by personality factors. Both variables indirectly influence each other. Higher levels of job performance lead to higher job satisfaction.

Both variables indirectly influence each other

The President of American Systems announced the employees would be going on a trip to San Francisco. A few employees liked the idea and a few of them disliked the idea. According to the nature of attitudes, these evaluations reflect the __________ component of the employees. intellectual affective behavioral cognitive normative

Affective