MGT 3304 exam 2 --> ch. 11

job description

a list of specific activities that must be performed by whoever holds the position

The functional similarity method is defined as __________.

a method of dividing appropriate job activities among employees

Overlapping responsibility is defined as __________.

a situation in which more than one individual is responsible for the same activity

The management responsibility guide is __________.

a tool developed to implement the interaction process that enables each manager to actively participate with his or her superiors, peers, and subordinates in systemically describing the managerial job to be done and then clarifying the role each manager plays in relationship to his or her work group and to the organization

management responsibility guide

a tool that is used to clarify the responsibilities of various managers in the organization

In regards to behavior with upper management, responsible managers __________ when dealing with upper management.

accept criticism for mistakes and buffer their groups from excessive criticism

__________ is the right to perform or command.

authority

An indication that decentralization would be appropriate is when _________.

suppliers are located far from the organization

delegation

the actual process of assigning job activities and corresponding authority to specific individuals within the organization

must approve

the individual (other than persons holding general and operating responsibility) who must approve or disapprove the decision

may be consulted

the individual who may be called on to relate info, render advice, or make recommendations before the action is taken

must be notified

the individual who must be notified of any action that has been taken

must be consulted

the individual whose area is affected by a decision and who must be called on to render advice or relate info before any decision is made or approval is granted

Accountability refers to __________.

the management philosophy whereby individuals are held liable for how well they use their authority and live up to their responsibility of performing predetermined activities

Line authority is defined as __________.

the most fundamental authority within an organization. It reflects existing superior-subordinate relationships and consists of the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates

Responsibility is __________.

the obligation to perform assigned activities

responsibility

the obligation you have to perform the tasks assigned to you

Functional authority is defined as __________.

the right to give orders within a segment of the organization in which this right is normally nonexistent

degree of responsibility that a manger has can be determined by appraising the managers on 4 dimensions

1) attitude toward and conduct with subordinates 2) behavior with upper management 3) behavior with other groups 4) personal attitudes and values

Roles of staff personnel

1. The advisory or counseling role 2. The service role 3. The control role

steps in the delegation process

1. assigning responsibility 2. granting authority 3. creating accountability

Obstacles to Delegation Process

1. obstacles related to the supervisor 2. obstacles related to subordinates 3. obstacles related to organizations

responsibility gap

Exists when certain tasks are not included in the responsibility area of any individual organization member

functional similarity method

Most basic method; 1. Examine management system objectives 2. Designate appropriate activities that must be preformed to reach those objectives 3. Design specific jobs by grouping similar activities 4. Make specific individuals responsible for performing those jobs

Which statement about functional similarity and job responsibility is TRUE?

Overlapping responsibilities negatively impact product quality.

Which condition would indicate decentralization is needed?

Product lines are highly diversified.

general responsibility

The individual who guides and directs the execution of the function through the person accepting operating responsibility

Operating Responsibility

The individual who is directly responsible for the execution of the function

specific responsibility

The individual who is responsible for executing a specific or limited portion of the function

Which statement about functional similarity and job responsibility is TRUE?

When responsibilities overlap, the probability of job completion decreases.

staff authority

consists of the right to advise or assist those who possess line authority as well as other staff personnel

functional authority

consists of the right to give orders within a segment of the organization in which this right is normally nonexistent

line authority

consists of the rights to make decision and to give orders concerning the production, sales, or finance-related behavior of subordinates

The third step in the delegation process is __________.

creating the obligation for the subordinate to perform the duties assigned

A responsibility gap __________.

exists when certain tasks are not included in the responsibility area of any individual organization member

According to the management responsibility guide, an individual with general responsibility __________.

guides and directs the execution of the function through the person accepting operating responsibility

According to the management responsibility guide, an individual with specific responsibility __________.

is responsible for executing a specific or limited portion of the function

An individual with must be consulted responsibility __________.

is someone whose area is affected by a decision and who must be called on to render advice or relate information before any decision is made or approval is granted

To increase the likelihood that management system objectives are achieved, managers delegate _________.

job activities

__________ is defined as the most fundamental authority within an organization. It reflects existing superior-subordinate relationships and consists of the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates.

line authority

An individual with may be consulted responsibility __________.

may be called on to relate information, render advice, or make recommendations before the action is taken

An individual with must approve responsibility __________.

must approve or disapprove decisions

An individual with __________ must approve or disapprove decisions.

must approve responsibility

An individual with __________ is someone whose area is affected by a decision and who must be called on to render advice or relate information before any decision is made or approval is granted.

must be consulted responsibility

According to the management responsibility guide, an individual with __________ is directly responsible for the execution of the function.

operating responsibility

responsible managers

perform the activities they are obligated to perform

Delegation is the __________.

process of assigning job activities and corresponding authority to specific individuals within the organization

the service role

provide services that can be provided by a single centralized staff group more efficiently and effectively than those services can be provided by many individuals scattered throughout the organization

overlapping responsibility

refers to a situation in which more than one individual is responsible for the same activity.

Accountability

refers to the management philosophy whereby individuals are held liable, or accountable, for how well they use their authority and live up to their responsibility of performing predetermined activities

centralization

refers to the situation in which a minimal number of job activities and a minimal amount of authority are delegated to subordinates

decentralization

refers to the situation in which a significant number of job activities and a maximum amount of authority are delegated to subordinates

__________ is defined as the right to advise or assist those who possess line authority as well as other staff personnel.

staff authority

the control role

staff personnel help establish a mechanism for evaluating the effectiveness of organizational plans

In the advisory or counseling role, __________.

staff personnel use their professional expertise to solve organizational problems

the advisory or counseling role

staff personnel use their professional expertise to solve organizational problems

authority

the right to perform or command --> allows its holder to act in certain designated ways and influence the actions of others through orders --> allows its holder to allocate the organizations resources to achieve organizational objectives

The __________ step in the delegation process is creating the obligation for the subordinate to perform the duties assigned.

third