MGT 3374 Exam Review #1

The Age Discrimination in Employment Act prohibits specific employers from discriminating against persons who are:

40 years of age or older

When an employee can adjust their daily starting and quitting times, provided they work a certain number of hours per day or week, their work schedule is known as:

A flextime arrangement

Most job descriptions contain all of the following EXCEPT:

A job evaluation section

A job specification is:

A statement of the knowledge, skills, and abilities required of a person to perform a job

A job description is:

A statement of the tasks, duties, and responsibilities of a job

Which of the following does NOT represent a cultural change emerging in organizations?

Accommodating unemployed workers

To achieve empowerment, organizations must encourage participation, innovation, access to information, and _____.

Accountability

Shared values:

Act as guiding parameters for strategic planning

The Pregnancy Discrimination Act states that:

An employer must set pregnancy leave dates based on the individual employee's ability to work

It is anticipated that in the future, the American workforce will exhibit:

An increase in ethnic diversity

Fair employment practice laws:

Are often more comprehensive than federal laws

A _____ is a measurement framework that helps managers translate strategic goals into operational objectives.

Balanced Scorecard

_____ requires an understanding of an organization's customers and economic and financial capabilities to help a firm achieve its strategic direction and adjust it as needed.

Business mastery

As companies diversify into new businesses, managers are inevitably faced with a make or _____ decision.

Buy

The legislative act that bars discrimination in all HR activities, including hiring, training, promotion, pay, employee benefits, and other conditions of employment is known as the:

Civil Rights Act of 1964

Employee rights include all of the following EXCEPT:

Company funded pension plan

Customers, suppliers, and substitutes are part of a _____ environment.

Competitive

A disability under the Americans with Disabilities Act of 1990 can be defined by all of the following EXCEPT:

Conditions caused due to the demands of the work environment

Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers are known as:

Core capabilities

The group of employees which has skills that are quite valuable to a company in creating customer value but not particularly unique or difficult to replace is referred to as:

Core employees

At the fundamental level, a firm's strategy should focus on creating value for:

Customers

Affirmative action requires employers to:

Develop a plan of action to correct areas of past discrimination

Which strategy refers to the planned elimination of jobs?

Downsizing

Managers have to find ways to empower employees and encourage their participation and involvement to more fully utilize human capital because:

Employee skills often go unused.

Which of the following is NOT a general responsibility of the HR manager?

Employee supervision

Adverse impact means that:

Employment decisions reject a higher percentage of a protected class than a non protected class

The systematic, regular monitoring of major external forces influencing an organization is called:

Environmental scanning

The employment of individuals in a fair and nonbiased manner is called:

Equal employment opportunity

The first step in strategic planning involves:

Establishing a mission, vision, and values for an organization

The basic steps in developing an effective affirmative action plan include all of the following EXCEPT:

Establishing a quota system and timetable for hiring

According to the Uniform Guidelines, a rule of thumb that identifies selection practices that favor a disproportionate number of nonprotected class members is the:

Four-fifths rule

The _____ is the first major trade agreement of the twentieth century to establish rules and guidelines for global commerce.

GATT (General Agreement on Tariffs and Trade)

The Equal Pay Act prohibits employers from discrimination in pay based on:

Gender

The _____ paved the way for the formation of many major trade agreements and institutions.

General Agreement on Tariffs and Trade (GATT)

The national identities of products are blurring due to the effect of:

Globalization

A firm's top _____ manager is in a good position to be the chief ethics officer of the firm.

HR

The knowledge, skills, and capabilities of individuals that have a tremendous impact on an organization's performance but do not show up directly on its balance sheet are known as:

Human Capital

Analyzing the elements in a work cycle that make up a particular job activity and determining the time required to complete each element is called:

Industrial engineering

The Delphi technique:

Is an attempt to decrease subjectivity of forecasts

The mission of a company:

Is the basic purpose of the company

An organizational structure:

Is the framework in which activities of employees are coordinated

The core value of a company:

Is the strong enduring belief used by the company to make decisions

The process of obtaining information about jobs by determining their duties, tasks, or activities is called:

Job analysis

Any effort that makes work more rewarding or satisfying by adding more meaningful tasks to an employee's job is called:

Job enrichment

_____ is accomplished by adding more meaningful tasks and duties to make the work more rewarding and satisfying.

Job enrichment

A statement of the knowledge, skills, and abilities required to perform a job is called a:

Job specification

Globalization stirs fierce debate, especially when it comes to _____.

Jobs

In order to do an effective job at strategic planning managers do all of the following EXCEPT:

Neglecting supply considerations

The business practice of sending jobs to other countries is referred to as:

Offshoring

The capacity of an organization to continuously act and change in pursuit of sustainable competitive advantage is known as:

Organizational capability

Which of the following is NOT an example of sexual harassment?

Paying a man more than a woman for doing the same job

Bona fide occupational qualifications can:

Permit discrimination by an employer

_____ is a competency of the HR manager earned by developing personal relationships with people both internal and external to the firm demonstrating the values of the firm, standing up for one's own beliefs, and dealing with all parties equitably.

Personal Credibility

Major federal EEO laws have been enacted to prevent discrimination against groups of workers most often affected by unfair employment practices. These groups are referred to as:

Protected classes

Disparate treatment cases involve:

Purposeful discrimination

Which of the following are the two forms of sexual harassment recognized by the EEOC?

Quid pro quo and hostile environment

Organizational changes are said to be _____ when external forces have already affected an organization's performance.

Reactive

To comply with the Immigration Reform and Control Act, employers should do all of the following EXCEPT:

Refusing to hire immigrants

Title VII provisions for religion:

Require employers to make reasonable accommodations for religious observance or practice

Giving preference to members of protected classes to the extent that unprotected individuals believe they are suffering is known as:

Reverse discrimination

Job analysis is called the cornerstone of HRM because:

The information it collects serves many HRM functions

An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because:

The manager or supervisor functions as an agent of the company

The job specification section of a job description should include:

The person to whom the jobholder reports

Human resource planning is:

The process of anticipating and providing for the movement of people into, within, and out of an organization

A qualitative approach to demand forecasting can include any of the following EXCEPT:

Trend analysis

Federal guidelines and court decisions require that the specific performance requirements of a job be based on _____ job-related criteria.

Valid

When an employment selection instrument is related to job success, the instrument is said to have:

Validity

When a firm's resources improve the efficiency or effectiveness of the company, the resources are always considered to be:

Valuable

Human capital is _____ and _____ be managed the way organizations manage jobs, products, and technologies.

intangible; cannot

Skill variety refers to:

The degree to which a job entails a variety of different activities, requiring the use of different skills and talents

Task significance refers to:

The degree to which a job has impact on the work of others

Autonomy refers to:

The degree to which a job provides independence and discretion to an individual in scheduling the work and determining the procedures to use

Feedback refers to:

The degree to which an individual is given direct and clear information about the effectiveness of his or her performance

A comprehensive training program to prevent discrimination would include all of the following EXCEPT:

Standards for employee conduct

Which of the following is NOT a component of SWOT analysis?

Strategy

_____ is closely related to corporate social responsibility.

Sustainability

_____ occurs when the interaction and outcome of team members is greater than the sum of their individual efforts.

Synergy

Based upon the work of Hackman and Oldham, which of the following is NOT one of the five core job dimensions related to psychological states?

Task isolation

The law that enables people who enter the military for a total of five years to return to their private-sector jobs without risk of loss of seniority or benefits is:

The Uniformed Services Employment and Reemployment Rights Act

A job analysis method by which important job tasks are identified for job success is known as:

The critical incident method