MGT 340 CHPT 13

Which conflict management style is characterized by a low degree of cooperativeness but a high degree of​ assertiveness?

forcing

The stage of group development that involves getting oriented and acquainted is referred to as the​ ________ stage.

forming

Colette leaned over to her colleague during a committee meeting and​ whispered, "I​ don't agree with this​ approach." Her colleague simply​ replied, "Don't make waves. If you say something​ now, we'll be here for another two hours. Just go along with​ it." This is an example of​ ________.

groupthink

Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid​ ________.

groupthink

​Frank's team went through some early conflict when people were trying to sort out their​ roles, but they are beginning to develop some camaraderie with one another.​ Frank's team is in the​ ________ stage of group development.

norming

​Andrea's team is​ "running on all​ cylinders." Members trust each other and are mutually committed to the​ team's goals. They not only appreciate each​ other's differences, but also are able to work together in such a way that they capitalize on those differences.​ Andrea's team appears to be in the​ ________ stage of team development.

performing

​________ conflict refers to disagreements about how the work should get done.

process

The final project in​ Brent's management class is a group research paper. He likes group work because he knows that even if he​ doesn't do much work on the​ paper, the other members will probably pick up the slack so that they​ don't get a bad grade. This is an example of​ ________.

social loafing

Which of the following is NOT true concerning global​ teams?

Managing teams is​ universal; it is not necessary for mangers to understand he cultural characteristics of their groups.

Workers at a small factory have an unspoken​ "rule" that no worker moves faster than the assembly line so that management​ can't speed up the line. This is an example of​ ________.

a norm

Jacquie and her colleague disagreed about how to approach a project.​ Finally, Jacquie​ said, "I give​ up, we'll do it your​ way." Jacquie's approach illustrates​ a(n) ________ conflict management technique.

accomodating

Caitlyn has been a member of the annual auction committee for the humane​ shelter, but the auction has ended and the team is​ disbanding, at least until next year. This illustrates the​ ________ stage of group development.

adjourning

Which view of conflict suggests that conflict is a natural occurrence in all groups and organizations and may actually enhance a​ group's performance?

human relations view of conflict

A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as​ a(n) ________.

informal group

Which of the following characterizes a work team rather than a work​ group?

leadership is shared

Which of the following is NOT a drawback of global​ teams?

limited groupthink

​Toni, a business professor at a private​ university, is a member of the Distance Learning​ Committee, which is composed of faculty members from different disciplines within the university. This​ committee's purpose is to improve the effectiveness of online courses at the university. This committee is most likely an example of​ a(n) ________.

problem-solving team

Leslie burst into her​ manager's office and​ complained, "I just​ can't work with​ Ciera! She's rude and​ opinionated, and​ I'm sick of her complaining about how much work she has to​ do." This is an example of​ ________ conflict.

relationship

Which of the following allows employees to​ plan, organize, and control their work activities with little or no direct involvement of a​ higher-level supervisor?

self-managed work team

If group cohesiveness is high and the alignment of the group and organizational goals is​ high, which of the following would you expect to​ see?

strong increase in productivity

The executive staff at a manufacturing company has a major disagreement regarding a large capital expenditure. The manufacturing manager believes that it is essential for the company to replace its wave solder equipment. Other staff members feel that the project should be put off for at least another 2dash-3 years and the funds should be diverted to a new marketing campaign. This is an example of​ a(n) ________ conflict.

task

The college formed a group of faculty​ members, current and former​ students, area​ employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of​ a(n) ________.

task group

​_______ conflict focuses on what needs to be​ done, whereas​ _______ conflict focuses on how it gets done.

task; process

Jason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the​ group's attention from the task at hand. It would appear that Jason has​ a(n) ________ view of conflict.

traditional

A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as​ a(n) ________.

virtual team