MGT 351 OPTIONAL FINAL
Janet, a production manager, thinks management by objectives is a good way to measure performance results of employees in an organization. What advantage does this method offer Janet?
MBO is relatively easy to link to the organization's goals
Which of the following is true about disability insurance?
It pays about 50% to 70% of the employee's salary in case of disability
In the United States, what is the legal requirement for giving employees paid vacation?
U.S. law lets employers decide on paid time off; there is no minimum
Petro Construction Company has a system of progressive discipline. Even so, in which of the following situations would it be appropriate for the company to follow a stricter policy and dismiss an employee after a first offense?
a welder ignored safety procedures and started a fire that caused serious damage
Historically, if an organization and employee do not have a specific employment contract, the employer or employee may not require a specific time to end the employment relationship. This is referred to as the _____ doctrine.
employment-at-will
Berzen Inc. hires John as a supervisor in the company. They have an implied understanding that both the employer and the employee have the right to end their relationship at any time they desire. In the context of personnel policies, the relationship between the company and John is based on the _____.
employment-at-will policy
Margaret, a production manager at Falcon Inc., needs to measure the performance of 12 of her subordinates. She divides the number of employees into categories like exceptional, above average, average, and below average. She assigns a certain percentage of employees to each category to determine the quality of their performances. In the context of methods for measuring performance, Margaret is using the _____ method.
forced-distribution
In 2017, a company employee received an option to purchase the company's stock at $45 per share. If the stock is trading at $40 a share in 2019, the employee will most likely
not bother to exercise the options
El Eram Inc. is automating processes so the company can meet its demand with a smaller workforce. The CEO asks Monica, the vice president of human resources, for advice on how to address the resulting labor surplus. Monica studies the workforce and observes that many employees are in their 50s and 60s. Furthermore, these employees are the highest-paid workers in every job category. Based on this information, what should Monica suggest as the most effective way of addressing El Eram's labor surplus?
offer early-retirement incentives to the employees in their 50s and 60s
The most important source of recruits for entry-level professional and managerial vacancies is
on-campus interviewing
Russell, an entrepreneur, wants to hire a human resource professional who can help him make decisions about who will or will not be allowed to join his organization. In advertising for this professional, what term should he use to describe the process he wants help with?
personnel selection
Francisco Holt had applied for the position of an emergency direct care worker at the City Medical Center. In the last round of the selection process, he had to take part in a testing procedure that simulated an emergency situation. He had to run a half-mile on the treadmill, followed by a step test, a posture test, a squat test, and a weight-lifting test. His performance was timed and his heart rate was monitored throughout the tests. Which of the following tests is exemplified in this case?
physical ability test
Jules & Co., a smartphone manufacturing company, provides wages to its employees based on the number of smartphones the workers assemble. The more the employees assemble, the more they earn. This type of plan is called a
piecework rate plan
Connor is a human resource specialist at a company with a promote-from-within policy. Based on that policy, what method should he include in his recruiting efforts to fill an open position for an accounting supervisor?
posting the job on the company's intranet
In the context of human resource planning, the primary goal of forecasting is to
predict labor shortages or surpluses in specific areas of an organization
Tiara Inc., an international clothing brand, recruited 15 people as brand managers. They all took a test as part of the recruitment process. Three months after the recruitment, their test scores were analyzed along with their performance on the job to find a substantial correlation between the two factors. Which of the following methods of research is exemplified in this scenario?
predictive validation
Identify the unfair labor practices under Section 8(a) of the National Labor Relations Act (NLRA)
restraining employees in exercising their rights to join or assist a labor organization
Piecework rate plans are most suited for
routine jobs
In most organizations, the first step in the personnel selection process is
screening the applicants to see which ones meet the basic requirements for the job
Richard, a researcher, is of the opinion that organizations should empower employees by designing work to be done by self-managing teams. Which of the following statements would validate Richard's argument?
self-managing teams are highly involved in decision making
Donna, a supervisor at Cenate Inc., wants to compare the performance of her employees. If she does this by listing the employees from best to worst performer, which of the following terms describes her method?
simple ranking
Review of résumés is most valid when the content of the résumés is evaluated in
terms of the elements of a job description
Charles, the HR manager at Telcare Inc., establishes a performance management system for his company. He wants to check the consistency of results over time. In the context of criteria for determining the effectiveness of performance measures, Charles is trying to check the _____ of the performance management system.
test-retest reliability
Which of the following is true about Title VII of the Civil Rights Act of 1964?
the act applies to organizations with 15 or more employees
Hunter works in the human resources department of a well-known and highly respected maker of athletic equipment. He suggests that the company expand its recruiting by placing job advertisements on popular websites for job seekers. However, his supervisor says this has become a poor use of the company's recruiting dollars. Which is the most likely reason for the supervisor's objection?
the company will be flooded with applications from individuals who are barely qualified
According to the hot-stove rule, which of the following qualities makes discipline more effective?
the consequences for breaking a rule are immediate
What is a disadvantage of using résumés as a source of information about job applicants?
the content of the résumé is controlled by the applicant
According to the Job Characteristics Model, which of the following best describes task identity?
the degree to which a job requires completing a "whole" process of work from beginning to end
In a company's merit pay program, an individual's compa-ratio represents
the individual's pay relative to company's average pay for that position
A strategic approach to selection requires ways to measure the effectiveness of selection tools. According to your text, which of the following is a basic standard for this?
the method offers practical value
Which of the following laws permits states to pass right-to-work laws?
the taft-hartley act
Solar Energy Inc. is a company that produces solar panels for domestic use. It has 800 permanent employees working in different departments. Suppose the company gets involved in a case of intentional employee discrimination. What is the maximum amount of punitive damages it would have to pay under the Civil Rights Act of 1991?
$300,000
A vehicle manufacturing company decides to hire 35 employees for its new servicing branch located in Texas. A total of 90 eligible applicants apply for the job, of which 40 are black and 50 are white. Assuming that the company decides to hire 10 blacks and 25 whites, what can be inferred using the four-fifths rule?
0.5 < 0.8; this indicates that there is evidence of discrimination
Linda, who is pregnant, works for an organization with more than 100 employees. She lives 20 miles away from work. By federal law, she is entitled to _____ of unpaid leave after her child is born.
12 weeks
On average, out of every dollar spent by a company on employee compensation, more than _____ cents goes to employee benefits.
30
What is the minimum percent of employees in a bargaining unit who must sign authorization cards for National Labor Relations Board to hold a union representation election?
30 %
Helen is a marketing manager at a local equipment manufacturer. She and her husband know that saving for college for their 4-year-old twin boys is a challenge. Her employer recently implemented a college tuition plan that lets parents and other family members defer taxes on their contributions to the plan. What is the type of plan recently implemented?
529 savings plan
Most national unions in the United States are linked with the _____, an association that seeks to improve the shared interests of its member unions at the national level.
AFL-CIO
EXAM 1
EXAM 1
EXAM 2
EXAM 2
EXAM 3
EXAM 3
Identify the statement that accurately represents the Americans with Disabilities Act
It goes beyond prohibiting discrimination to require that employees take steps to accommodate individuals covered under the legislation.
Employees in a company's accounting department work 10 hours a day for 4 days a week, while employees in the other departments work 8 hours a day for 5 days a week. The flexible work schedule option affecting the accounting department is known as
a compressed workweek
In terms of the Job Characteristics Model, feeback refers to the extent to which
a person receives clear information about performance effectiveness from the work itself.
Rita, who recently moved to a new city, evaluates several insurance options from her new employer. Owing to her recent medical issues, she wants to choose her health care providers, even if seeing them costs more than seeing the providers in a specific insurance network. Which of the following health care plans is Rita most likely to find suitable for her needs?
a preferred provider organization
Who among the following would be most likely to hear and resolve a case if the alternative dispute resolution method of arbitration is used?
a retired judge
Donna Hernandez has applied for the position of data systems operator in one of the federal governmental agencies. As part of the selection process, she takes a civil services examination that measures her existing knowledge and skills. This scenario exemplifies a(n) _____.
achievement test
Salman, a production manager at Telecal Inc., needs to measure the performance of 10 subordinates. He writes their names on a paper and circles Karim's name as the best-performing employee of the group. He then circles Dillon's name as the worst employee of the group. He rates the remaining employees as second best, second worst, and so on. In the context of methods of performance measurement, Salman is using the _____ method.
alternation ranking
Florence, a marketing executive in her late thirties, had worked at a reputable marketing firm for the last three years. However, she was fired from the company without any prior notice when she collapsed at work after experiencing an epileptic seizure. Following this, Florence sued the company under _____.
americans with disabilities act
David is a non-union employee at Orion Inc. Although he does not intend to join the union at the company, he is still required to pay union dues as part of a union contract with the company. Which of the following does this scenario best exemplify?
an agency shop agreement
MediaTxt Corp. is an organization that follows the process of progressive discipline. The organization communicates with Leila, an employee, about unacceptable behavior and responds to a series of her offenses. Which of the following would be the step that immediately precedes a threat of temporary suspension?
an official written warning
Which of the following actions during the selection process would be illegal under the equal employment opportunity laws?
asking candidates how close they are to retirement age
Which of the following is a similarity between unemployment insurance benefits and workers' compensation benefits?
both of the programs' costs depend on the organization's experience ratings
Which of the following is a permissible question for job applications and interviews?
can you meet the requirements of the work schedule?
Select the case that would most likely be filed under disparate impact.
chantel wants to be part of her local police force. both men and women are encouraged to apply, but chantel discovers the force has minimum height requirement of 5'10". she is 5'6"
Joe and his colleagues are members of the union at Pinnacle Inc. While negotiating the terms of the labor contract, they request their employer to deduct union dues from their paychecks. This type of contractual arrangement between the two parties is known as a(n) _____.
checkoff provision
When an employee's pay is calculated as a percentage of sales, it is referred to as
commissions
The National Labor Relations Board has two major functions: one is to prevent unfair labor practices, and the other one is to
conduct and certify representation elections
Crimson Inc. is conducting their annual performance review process for employees. The company uses a tool that measures entrepreneurial behavior, and found there was a lot of irrelevant information that was also gathered. The irrelevant information gathered from the results is termed _____.
contamination
Buildtron Inc., a construction firm, is in need of a construction superintendent, whose primary responsibilities involve organizing, supervising, and inspecting the work of several subcontractors. Buildtron administers a construction-error recognition test, where an applicant has to enter a shed that has 25 construction errors and has to record as many of these errors as can be detected. What type of validity is being established in this case?
content validity
Gilbert, an HR manager at MaxNet Inc., hires 50 employees in five months. He has used different sources of recruitment to recruit these employees. He wants to know which kind of source delivered the most new hires for the money. To answer that question, Gilbert should determine the _____.
cost per hire
The United Association of Plumbers and Pipefitters is a labor union that seeks to unite plumbers and pipefitters from around the country. The members of this union exhibit the same set of skills and are proficient in relatively similar tasks. Such an association is most likely an example of a(n)
craft union
If a person who is a reference gives negative information about a job candidate, there is a chance the candidate will claim _____, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.
defamation
An accounting firm is in the processing of interviewing candidates for the position of receptionist. A job candidate arrives at an interview accompanied by a service dog. Which of the following actions by an employer would best meet the requirements of equal employment opportunity?
describing job requirements and asking the employee how she would meet them
Token Inc. is an envelope manufacturer based in Dallas. The employees of the organization receive incentive pay based on the amount of work produced. If the output of an employee is more than the average production volume, then the organization pays an incentive in addition to wages and salaries. In this case, which of the following incentives is offered by Token Inc.?
differential piecework rate
Differing conduct toward individuals, where the differences are clearly based on the individuals' race, color, religion, sex, national origin, age, or disability status is termed as
disparate treatment
Jonathan, the CEO of Maxofan Inc., finds that the company needs to eliminate a labor surplus to avoid financial difficulties. To deal with this problem, he chooses a strategy that gives him fast results. However, the amount of suffering caused to employees is high. Jonathan is most likely using the _____ strategy to reduce the labor surplus.
downsizing
Under a 401 (k) plan, the _____ is responsible for choosing specific investments.
employee
Which of the following terms refers to a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse?
employee assistance program
Ron, the manager of a shipping company, introduces a set of communications, activities, and facilities designed to change health-related behaviors in ways that reduce health risks and subsequent medical costs. The program aims at specific health risks, such as high blood pressure, high cholesterol levels, smoking, and obesity. Based on these offerings, Ron has introduced a(n)
employee wellness program
As Ray Inc., a shoe manufacturer, grows more profitable, it wants to become more competitive as an employer in the labor market. Tanya, the human resource manager, urges the company to develop a more attractive package of benefits, rather than simply raising salaries. Which of the following statements best supports Tanya's argument?
employees do not pay income taxes on most benefits they receive
Barry, a human resources manager at Yenzen Hotels Inc., is considering the use of self-appraisals. Which statement describes a limitation on the validity of self-appraisals?
employees have a tendency to inflate their self-assessments
Which of the following statements reflects a violation of the Age Discrimination in Employment Act?
employees over the age of 40 are forced to retire as part of a company's downsizing program.
For incentive pay to motivate employees to contribute to the organization's success, the pay plans must be well designed. Which statement describes a characteristic of a well-designed plan?
employees value the rewards or incentives that are being offered
A standard hour incentive plan is likely to be successful if
employees want the extra money more than they want to work at a pace that feels comfortable
Which of the factors is considered while calculating the retirement benefit levels under a defined benefit retirement plans?
employees' years of service, age, and earnings level
Job enrichment differs from job rotation in that job enrichment
empowers workers by adding more decision-making authority to their jobs
Errol, a manager at a large toy store, is expecting increased sales during the holiday season. He knows that he will experience a labor shortage during this time. Which of the following options is most suitable for Errol's situation to avoid a labor shortage?
errol should hire temporary employees because he can let them go once the holiday season is over
Which of the following is an element in the final stage of human resource planning?
evaluating outcomes
Melissa Jetton, a manufacturing supervisor, is popular with her employees and other colleagues. She is sociable, gregarious, and easy to talk to. However, she is not very organized or achievement-oriented. In this context, which of the "Big Five" personality traits does she demonstrate?
extroversion
What is the drawback of stock ownership as a form of incentive pay?
financial benefits mostly come when the employee leaves the organization
DigiAd Inc., an advertising firm, requires its employees to be at work between the hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented in this scenario.
flextime
QVO Financial, an auditing firm, distributes a portion of the profits resulting from improvements in productivity and efficiency among its employees. If the company enjoys an improvement of $45,000, 60% of the improvement is the company's share. The other 40% is distributed among the employees in the company. Which of the following is being exemplified in this scenario?
gainsharing
David Carr is the HR manager of Witherspoon Inc., a publishing company. He wants to know if a certain test of cognitive ability, used in the advertising industry, can be successfully used in his organization. This scenario suggests that he wants to know if this test is a(n) _____ method.
generalizable
Gordon, a supervisor at AutoMate Inc., realizes that a couple of months from now he might experience a labor shortage for approximately two weeks due to increased demand for the company's products. Which of the following is the ideal option for dealing with this labor shortage?
gordon should encourage employee overtime because it helps to increase productivity for a short period of time.
Paul is a manager at Firefly Corp., and he uses a rating approach to evaluate his employees. He considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait in the scale. Which of the following approaches is Paul using to assess his employees?
graphic rating scale
Marshall finds that he meets the eligibility requirements for Social Security. He elects to receive retirement benefits at 62. In this case, which of the following is true?
he will receive benefits at a permanently reduced level
Which of the following is a factor that has been associated with the decline in union membership?
high regulation in such areas as workplace safety and equal employment opportunity
The board of directors of LiveCrop Industries is worried about company theft and decides to institute an immediate search of the employees on the job. However, the head of the HR department, Heidi, believes that doing so could maximize the likelihood of a lawsuit due to privacy concerns. Which of the following would strengthen Heidi's belief?
if the search is done only after gathering consent from employees
Based on the expectation that two people in conflict should first try to arrive at a settlement together, organizations have a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's
immediate supervisor
A pay structure specifically designed to energize, direct, or control employees' behavior is known as
incentive pay
The many kinds of incentive pay fall into three broad categories:
incentives linked to individual, group, or organizational performance
Javier, a regional manager for a leading automobile company in the U.S., decides to design a manufacturing job based on the principles of industrial engineering. Following its successful implementation, which of the following outcomes should he expect?
increased efficiency
Britt, a heavy equipment operator, Sara, an operating engineer, and Nick, a construction mechanic, hail from different parts of the United States. Though they have different occupations, they are all members of the same union. In the context of types of union, Britt, Sara, and Nick most likely belong to a(n) _____ union
industrial
Which of the following is a function of elder care benefits offered by organizations?
information, referrals, and support
Explanation of decision, respectful treatment, consideration, and empathy are features of
interactional justice
Bill and Nancy, managers at Sanzen Inc., want to the check the consistency of results for a performance measure that uses ratings by a supervisor. They want to know if different supervisors would rate the same behavior the same way. In the context of criteria for effective performance management, Bill and Nancy are interested in the measure's _____.
interrater reliability
Karl, an employee at BizVentures Inc., is known for his short-tempered and argumentative nature. During a heated exchange at work one day, Karl makes a derogatory gesture toward his manager, which causes Karl to be fired. This scenario is an example of:
involuntary turnover
Zoe is a recruiter with a bachelor's degree in business administration. She is well respected among her peers for her professional standards and understanding of the HR field. However, she has noticed that when she recruits engineers for her company, they sometimes seem unresponsive to her. According to your text, the most likely reason for this is because Zoe
is perceived as less credible because she is an HR specialist
Which of the following is a disadvantage of a merit pay system?
it can quickly become expensive for the company
Which of the following statements is true of a progressive discipline system?
it communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness
Which of the following is a disadvantage of usin group bonuses?
it could result in competition among groups
Which of the following is most likely a consequence of paying most or all of a salesperson's compensation in the form of commissions?
it encourages the salesperson to focus on closing the sales
Which of the following is an accurate feature of a job application form?
it ensures that certain standard categories of information are obtained
What is the legal basis for considering sexual harassment to be illegal discrimination?
it is a form of sex discrimination
Which of the following statements is TRUE of a bona fide occupational qualification?
it is a necessary qualification for a job
Which of the following best describes job sharing?
it is a work option in which two part-time employees carry out the tasks associated with a single job.
Which of the following is true of a craft union?
it is often responsible for training members through apprenticeships
Which of the following is true of short-term disability insurance?
it pays a portion of a disabled employee's salary as benefits for up to six months
Which of the following is TRUE of quid pro quo harassment?
it refers to an individual gaining benefit in return for a sexual favor
Which of the following statements is true of performance bonus?
it should be re-earned by employees during each performance period
Which of the following is true of th Occupational Information Network (O*NET)?
it uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations.
Jenny is a line manager at Maxvin Corp. She is assigned the task of understanding and gathering detailed information about the requirements of carrying out a certain job. Information gathered by Jenny will be used to provide essential knowledge for staffing, training, performance appraisal, and other HR activities. Which of the following most likely corresponds to the task undertaken by Jenny?
job analysis
Marjorie has joined the HR department of Thomas Johnson Inc. as an intern. The organization plans on giving all newly hired site engineers copies of their job descriptions to help them understand what the organization expects of them. Marjorie has been given the task of conducting job analyses and creating job descriptions for the site engineers. Which of the following should Marjorie consider while creating the job descriptions?
job descriptions contain detailed specifications of the tasks involved in carrying out each duty
Maxwin Infomatics Corp., a nationwide logistics company, has announced the opening of a new unit for the manufacturing division. Alex, the HR manager, has been asked to help plan for the creation of the new unit. Which of the following relates to the task undertaken by Alex, if he is involved in the process of explaining how an employee will execute his or her tasks?
job design
Aaron, an HR manager, observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. Aaron assesses the significance of each job to the organization, which helps him set up fair pay structures. This in turn helps the organization retain valuable employees. Which of the following most likely relates to the task undertaken by Aaron?
job evaluation
Creations Media Inc., a publishing company, conducted an internal survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to change this, management decided to combine the job duties of assistants, typists, and file clerks into a single job that requires all three kinds of work. Which of the following techniques of job design did this move constitute?
job extension
A typing test for an administrative assistant's job is an example of a(n) _____ test.
job performance
N-Pax Technology Corp., a microchip manufacturing company, is hiring for the position of marketing manager for its new division. Nathan, the HR manager, considers the requirements of the job, including the necessary knowledge, level of proficiency, enduring capabilities, and other personality traits, such as persistence or motivation to achieve. Which of the following documents includes these considerations to help Nathan in selecting a candidate?
job specification
Jonathan and Nicole hold the same position at an organization. However, Jonathan is paid more than Nicole. According to the Equal Pay Act of 1963, which of the following will strengthen the fact that the pay difference is a legal one?
jonathan works the night shift
Organizations that are formed in order to represent their members' interests while dealing with employers are known as
labor unions
When employees in an organization have reason to believe that the management is overlooking their needs and interests, they are likely to respond by collectively forming
labor unions
In the U.S., the amount of sick leave given to employees is often based on
length of service
The HR department at Buckworth Consulting recently developed and employed a certain test in the selection process for managers. After observing a certain trend in the organization, the HR department concluded that the test being used was not a valid selection criterion. Which of the following most likely led to the observation that the test was not valid?
managers who performed well on the tests performed poorly in their roles
Lydia, a supervisor at Sansen Inc., needs to appraise the performance of her subordinate, Charlie. In the context of performance information, which of the following is the least biased source of information for appraisal and why?
managers; their success depends on the employee's productivity
Brandon, an employee of EduTech Corp., demonstrates a series of unacceptable behaviors. Marian, his manager, wants to refer Brandon to the company's employee assistance program. Which of the following situations would call for such a referral?
marian has reason to believe brandon's behavior problems are related to alcohol abuse
Leeding Engines Inc. specializes in manufacturing internal combustion engines. Recently, Leeding has decided to create a division for the flexible fuel field. During this time, Mark, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Mark to take next?
mark should consider preparing new job descriptions since new jobs will be created in organizations
According to Herzberg's two-factor theory, which of the following factors would motivate individuals the most?
meaningfulness of a job
If peer review does not lead to a compromise, a neutral party from outside the organization hears the case and tries to resolve the conflict and attempts to reach a compromise. This process is called
mediation
Julianna, the HR manager at Hudson Corp., is facing criticism from the company's high-performing employees for the lack of an effective incentive scheme that rewards them with the necessary pay. The company has avoided paying out incentives in addition to employees' monthly salary in an attempt to minimize costs. But, after the last annual meeting, it has been decided to pay employees an incentive amount based on their performance ratings and their compa-ratio. In this scenario, Julianna would be applying the system of:
merit pay
Jonas had a great résumé and a glowing recommendation from his previous employer. Impressed by his qualifications and expertise, Vizion Tech Inc. hired him for the position of quality analyst. However, he was found guilty of sexual misconduct at Vizion after a couple of weeks on the job. During the inquiry, Vizion Tech found that Jonas was fired for sexual misconduct at his previous employer. The management of Vizion Tech could sue Jonas's previous employer for _____.
misrepresentation
Which of the following types of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?
open-door policy
Alyssa thinks that her company is discriminating against a particular group of employees by denying them seniority or promotions. She expresses her concern to a senior human resources manager. This method of expressing concern about an instance of illegal employment through proper channels is known as _____.
opposition
The Workers' Adjustment Retraining and Notification Act requires that
organizations with more than 100 employees five 60 days' notice before any closing or layoff that will affect at least 50 full-time employees
A difference between an industrial union and a craft union is that only an industrial union
organizes as many employees in as wide a range of skills as possible
Franco, an employee at Fundz Corp., arrives late at the office on a Monday morning due to a personal emergency. His manager fires him, although this was the first instance of Franco arriving late at work. Franco is upset because some of his other coworkers are chronically late to work, but they have not been fired. In this scenario, Franco would conclude a lack of _____ in dealing with employees who arrive late at work.
outcome fairness
People's perception of ______ is their judgment that impartial methods were used to determine the consequences an employee obtains
outcome fairness
SourceCodes Inc. is an organization that tries to avoid the potential for violence or a lawsuit each time an employee is asked to leave the company. It does this by having the former employees meet with a specialized member of the HR staff to discuss their feelings while also getting help to find a new job. Which of the following strategies does SourceCodes Inc. use in this scenario?
outplacement counseling
Trotta Inc., a manufacturer of widgets, has entered into a contract with a third party to perform services related to processing orders, managing inventory levels, and shipping products to customers. The company is engaged in
outsourcing
Pluto Inc. is a car manufacturing company that wants to hire a new product manager. Senior management decides to have the department heads for production, sales, and human resources interview the candidates on a variety of topics. This is an example of a(n) _____.
panel interview
Emma, a manager at Synergy Inc., conducted an interview with Sean for a job as regional sales manager. During the course interview, she asked Sean to take a test that would assess Sean's integrity by asking him about his attitude toward shoplifting and his own experiences with shoplifting, if any. Which of the following tests was conducted by Emma?
paper-and-pencil honesty test
Sick leave programs
pay employees for days not worked due to illness
James, the production manager of Zenfax Inc., is writing a recommendation to begin gathering performance appraisal information from peers along with other sources of information. Which of the following statements best supports James's recommendation?
peers have expert knowledge of job requirements
In the context of evaluating the quality of a recruitment source, yield ratios express the
percentage of applicants who successfully move from one stage of the recruitment and selection process to the next
Miguel, the HR manager at A1 Appliances, is preparing a newly promoted employee for her role as a supervisor. In his experience, he will need to address the new supervisor's nervousness about conducting performance appraisals. What is the most likely cause of this nervousness?
performance management supports administrative decisions that have a great impact on employees
Mike, the CEO of an automobile company, believes that profit sharing has increased the productivity of his organization. He feels that an incentive plan motivates employees to be more productive. Which of the following statements strengthens Mike's argument?
profit sharing helps employees to cooperate and to focus on organizational interests
Holly refuses her employer's request to falsify the contents of a report to the Equal Employment Opportunity Commission (EEOC). The employer subsequently discharges Holly for "not following orders." Identify the exception to the employment-at-will doctrine that Holly is likely to choose when she files a wrongful discharge suit.
public policy
Sean is employed as a supervisor at MaxCharge Industries. He gets fired from his job because he refused to break local laws and discharge harmful chemicals from MaxCharge into a nearby river. Which of the following is the exception to the employment-at-will doctrine that Sean is likely to choose when he files a wrongful discharge suit?
public policy
Kelly, a new employee, learns her company provides a group insurance plan that she can enroll in. Her friend, Michael, suggests that Kelly would be able to save money if she chooses to purchase an individual insurance plan over the company's group insurance plan. Which of the following weakens Michael's argument?
rates for group insurance are typically lower than those of individual policies
Juliette is a recruiter for Kaskade Inc. When she interviews job candidates, she works hard to provide background information about the job's positive and negative qualities. She aims to be sure every detail is accurate, so that any employees hired will feel they got what they expected and will want to stay on with the company. Juliette's behavior is an example of providing a ________.
realistic job preview
Logan, a blind man in his early twenties, was recently hired as a DJ at a local radio station in Miami. He was given permission by his manager to bring his guide dog to work. In this instance, Logan's employer makes a(n) _____.
reasonable accommodation
Identify the correct statement regarding reasonable accommmodation
reasonable accommodation is typically provided in situations involving individuals with disabilities or different religious needs
Nazir, an HR manager at Solomon Beverages, identifies and attracts potential job seekers to his organization. In the context of HRM functions, Nazir is carrying out the _____ process.
recruiting
A manufacturing company, hit by a slump in demand, is experiencing a labor surplus. The company expects the market to improve in six months, and it does not want to lay off any of its employees. Which of the following strategies is an equitable way to handle this issue and spread the burden more fairly?
reduced work hours
While applying for the position of administrative assistant, Rachel was asked to provide the name and phone number of her previous supervisor. She was also provided the alternative of presenting a letter from her previous supervisor vouching for her performance on the job. Which of the following tools used in the initial selection process is illustrated in the case?
references
Steve applies for a job at Texel Inc. because his friend Dan, who is a manager there, prompts him to do so. In this scenario, Steve is a(n) _____.
referral
Lily, a manager at Pyramid Inc., uses a rating tool to evaluate the performance of her subordinates. However, she finds that the scale she used did not yield consistent results and could not determine if a change had taken place in the performance of the employees. Which of the following was lacking in the rating scale?
reliability
Which of the following benefits provided by employer is required by law in the United States?
social security contributions
Jeff owns and manages a small electronics repair store. He determines the time required by his employees to complete each task assigned by him. When employees complete the repairs in less time, they receive an amount of pay equal to that time determined by him. In this scenario, Jeff is using the:
standard hour plan
Wayan Inc., a health insurance company, pays clerks an incentive based on the average amount of work completed per hour. Wayan pays $10 for processing 20 invoices per hour. An employee who processes 30 invoices would earn $15 per hour. Hence, Wayan pays the same rate per invoice no matter how many invoices an employee processes per hour. Which type of incentive pay does this scenario illustrate?
straight piecework plan
Jose, the human resource manager at Wind Chimes Inc., wants to use subordinates as sources of performance appraisal information. Which statement best supports that idea?
subordinates often have reliable information about a manager's behavior toward employees
Which of the following arrangements would qualify as job rotation?
support staff being trained in front-office functions through periods of alternating work arrangements
Armando, a manager at a top engineering company, believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge?
the terminations deviate from the promise of job security in the work agreement
When Nicole started working for Brawny Construction, two of her coworkers made a point of telling sex-related jokes around her, and they occasionally ran their fingers through her hair and suggested meeting up after work. Nicole feels uncomfortable. What grounds would she have for complaining to the human resource department about her coworkers?
their behavior could be considered creation of a hostile working environment
Identify a disadvantage of using temporary and contract workers
these workers tend to be less committed to an organization
Which of the following statements is true of right-to-work laws?
they are state laws that make union shops, maintenance of membership, and agency shops illegal
The hourly employees at BigHeart Health System have become dissatisfied with their union. They find that management communicates more openly and treats them with respect in resolving problems, so they don't see much value in paying dues to a union. What option do the employees have in this situation?
they can call for a decertification election to take place when their contract term ends
Which of the following is true of companies that use a "lead the market" pay strategy?
they pay more than the current market wages for a job
Which of the following is the objective of job enlargement?
to make jobs less repetitive and more interesting
Liberty Eagle Enterprises has a policy statement making it clear that it does not tolerate sexual harassment. It set up an employee hot line for reporting harassment. When it received complaints about one of the maintenance workers, the company took action and corrected the problem immediately. However, two months later, it is receiving more complaints, this time about a supervisor on the night shift. What else should Liberty Eagle do to keep the workplace free from sexual harassment?
train all employees to identify inappropriate workplace behavior
Ron, an HR manager at Franton Inc., is preparing for a 5 percent increase in the production labor force next year. To do this, he needs to determine what the current number of production employees is and how the number is likely to change by the end of the year. To help with this analysis, Ron should use a _____.
transitional matrix
Sasha, a production manager at ZestCorp Inc., must predict future labor demand using information about inventory levels from the past three years. Sasha is most likely using _____ to predict the demand.
trend analysis
Which of the following exemplifies the best use of utility for a selection procedure?
tywell capital, an international investment firm, spends close to a million dollars to hire a renowned economist as its new CEO
Neal joins Filestene Inc. as an executive designer. The HR manager informs him that he will have to join the labor union within a period of 30 days from his start date. In the context of the security provisions related to union membership, Neal's HR manager is referring to a(n) _____ arrangement.
union shop
The employee of Fanzi Textiles Inc. are concerned about company management overlooking their interests. They decide to form a union to voice their concerns and speak up for their rights. They elect Ronny to represent them during negotiations. Ronny's new role requires him to ensure that the terms of the labor contract are enforced and that the interests of the union are met. In this context, Ronny most likely holds the position of
union steward
Broxton, a production manager at Silkenz Inc., is against the idea of forming a union. He believes that unionization may negatively affect the company's profit margins. Which statement best supports Broxton's viewpoint?
unionization is associated with higher costs in wages and benefits
The employees of Neronsen Inc. decide to form a union. The company's managers wish to maintain nonunion operations, because they believe the union's demands for more generous employee benefits would hurt profits. What evidence could the employees point to in support of the idea that unions are good for business?
unions can reduce turnover by giving employees a way to resolve problems
Along with 50 other candidates, Rita applied for the position of analyst at Mechalium Inc. Because Rita's profile stood out from other candidates' profiles, she was called for an interview in which she performed well. In the context of the steps involved in the selection process for recruitment, which of the following would most likely be the next step taken by the recruiter?
verifying rita's qualifications through background checks
Zohrina is a top manager at her current company. However, she is leaving the company for a better job at a competing firm. Which of the following forms of turnover is illustrated in this scenario?
voluntary turnover
In which of the following situations will workers become eligible for unemployment benefits?
when they are actively seeking work
Reliability answers the important question of
whether you are measuring something accurately
Which of the following is characteristics of benefits required by the Social Security Act?
workers are compensated according to their past earnings and retirement age
Keri, a trainer at Klemens Inc., plans on finding out how many candidates moved from the initial interview stage to the training selection stage in the past month. To find out, she needs to compare the _____.
yield ratios
