MGT 363 ch. 5 quiz
Which of the following is the first step involved in designing a manufacturing process?
Conducting a detailed technical analysis of the characteristics of the product
Which of the following is regarded as the best approach to prevent mistakes in a process because it will not result in rework, scrap, or wasted time?
Designing potential defects and errors out of the process
Which of the following reasons explains why process management is important for organizations?
It assists organizations in identifying opportunities for improving quality and operational performance.
Which of the following statements regarding kaizen is true?
It focuses on small, gradual, and frequent improvements.
Which of the following statements regarding the poka-yoke approach used for mistake-proofing processes is true?
It helps to engage workers in continuous improvement activities.
In the case of a manufacturing company, which of the following is an example of a value-creation process?
Product designing
_____ is defined as "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed."
Reengineering
Which of the following statements best describes process owners?
They are accountable for process performance and have the authority to control and improve their process.
Which of the following statements regarding support processes is true?
They provide infrastructure for value-creation processes.
Value-creation processes differ from support processes in that value-creation processes
are primarily driven by external customer needs.
The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets, strategies, and implementation is known as
benchmarking
As customization of services increases, _____ become(s) a bigger factor in the ability to provide high-quality service to the customers.
employee behavior
Supply chains help organizations to create a competitive advantage in
flexibility
A(n) _____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.
flowchart
The management team at Kyra Electronics is looking for ways to achieve higher levels of performance. They are trying to obtain higher yields and reduce cycle times. In the context of the three major activities involved in process management, the management team at Kyra is engaged in the _____ activity of process management.
improvement