MGT 393 - chpt 7 extra Q's to study
Machine breakdown and repair in a twelve machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
C. Multichannel, single phase
Which following queue discipline is discussed in the textbook? A. Emergencies first B. Garner-Whitten formula C. Newest customer first D. Patient customers last E. None of the above
A. Emergencies first
Getting an autograph from a famous person might involve standing in which type of queuing line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
A. Single channel, single phase
Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
A. Single channel, single phase
Which of the following is a suggestion for managing queues presented in the textbook? A. Train your servers to be friendly B. Tell customers that the line should encourage them to come during slack periods C. Give each customer a number D. Periodically close the service channel to temporarily disperse the line E. Use humor to defuse a potentially irritating situation
A. Train your servers to be friendly
Which of the following is not a queue discipline discussed in the textbook? A. First come, first served B. Last in, first out C. Limited needs D. Shortest processing time E. Best customer first
B. Last in, first out
In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
B. Single channel, multiphase
Which of the following is an example of a finite population in a queuing system? A. People waiting to place their order at a fast food restaurant B. The departmental faculty in line at the copy machine. C. People waiting in line at an ATM. D. Patients seeking help in a hospital emergency room E. Taxpayers calling for assistance from the IRS
B. The departmental faculty in line at the copy machine
Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook which of the following is the average service time? A. 2 hours B. 1 hour C. 0.5 hours D. 0.25 hours E. None of the above
C. 0.5 hours . Average service time = 1/average service rate = 1/2 = 0.5 hours.
Which of the following is not a suggestion for managing queues presented in the textbook? A. Train your servers to be friendly B. Segment the customers C. Determine an acceptable waiting time for your customers D. Inform your customers of what to expect E. Encourage customers to come during slack periods
C. Determine an acceptable waiting time for your customers
Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
C. Multichannel, single phase
Buying food at a large food store with multiple checkout counters features which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
C. Multichannel, single phase
Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure? A. Single channel, single phase B. Single channel, multiphase C. Multichannel, single phase D. Multichannel, multiphase E. None of the above
C. Multichannel, single phase
Which of the following is a suggestion for managing queues that is mentioned in the textbook? A. Put up a serpentine lane to keep people from jumping ahead in line B. Use humor to defuse a potentially irritating situation C. Segment the customers D. Assure customers that the wait is fair and inform them of the queue discipline E. Tell people in the queue that each will be served as soon as possible
C. Segment the customers
Which of the following is a suggestion for managing queues that is mentioned in the textbook? A. Put up a serpentine lane to keep people from jumping ahead in line B. Use humor to defuse a potentially irritating situation C. Train your servers to be friendly D. Assure customers that the wait is fair and inform them of the queue discipline E. Tell people in the queue that each will be served as soon as possible
C. Train your servers to be friendly
In essence, a queuing system includes several major components. Which of the following is not one of them? A. Source population B. Servicing system C. How the customer exits the system D. The queue discipline E. None of the above
D. The queue discipline
Which of the following are the three major components of a queuing system? A. The source population, how customers exit the system and the queuing discipline B. The number of servers, the service speed and the waiting line C. The source population, how the customer exits the system and the servicing system. D. The source population and the way customers arrive at the system, the serving systems, and how customers exit the system. E. The service speed, the queue discipline and the waiting line
D. The source population and the way customers arrive at the system, the serving systems, and how customers exit the system.
Which of the following is not a suggestion for managing queues presented in the textbook? A. Try to divert your customer's attention when waiting B. Segment the customers C. Encourage customers to come during a slack period D. Train your servers to be friendly E. Periodically close the service channel to temporarily disperse the line
E. Periodically close the service channel to temporarily disperse the line
