MGT 411 EXAM 1 STUDY GUIDE
Which of the following situations indicates a leader acting as a facilitator in decision making?
a leader defining the problem to be solved and the boundaries withing which the decisions must be made.
Assumptions are:
a part of a leader's mental model.
In a survey of recruiters, what was the top Teamwork skill recruiters are looking for:
adaptability
What is the phrase used to describe today's most effective management approach?
agile leadership
Leaders want followers who:
are positive and self-motivated
People who adopt a socioemotional role in a team:
are warm and receptive to others' ideas
Reese is the managing director of IOD Inc. She makes all the important decisions for the organization without consulting her employees. She arbitrarily fixes the incentives and other benefits. She pressures her employees to meet unfair productivity targets. This indicates that Reese is a(n):
autocratic leader
The expert mind becomes a danger in organizations because it:
rejects new ideas based on past experience and knowledge.
Which of the following is the basis for all of the components of emotional intelligence?
self-awareness
What is the phrase used to describe today's most effective management approach?
Agile Leadership
Which of the following describes the "new reality" for leaders?
All of these answers are correct : From controller to facilitator From stabilizer to change manager From hero to humble
Which of the following is an instrumental value ranked higher by leaders than non-leaders?
Ambition
Which of the following statements is true of virtual teams?
Building trust is the biggest challenge faced by virtual team leaders.
Which of the following refers to a commitment to the truth of current reality and is a quality of leaders with personal mastery?
Clarity of mind
Leadership involves maintaining the status quo, not creating change.
False
Participative management encourages managers to direct and control employees.
False
At which stage of team development has conflict has been resolved, and team unity and harmony emerge?
Norming
Leaders at all levels need some degree of optimism to see possibilities and rally people around a vision for a better tomorrow.
True
The collaborating style of conflict handling in a team reflects:
both a high degree of assertiveness and cooperativeness
Which of the following refers to a commitment to the truth of current reality and is a quality of leaders with personal mastery?
clarity of mind
Which type(s) of mentors are likely to provide the most honest feedback:
upward and friendship
Which of the following is true of assumptions in leadership?
Questioning assumptions can help leaders understand and shift their mental models.
Daniel, the relationship manager of a mutual fund company, has the strength to understand his emotions clearly. He makes tough decisions by believing his "gut feelings." He knows how his emotions affect his work; hence, he acts carefully according to them. Which of the following qualities of leaders does Daniel possess?
Self-awareness
Paul heads the marketing team of Jade Inc. The organization is conducting a marathon for the public to spread awareness of cancer. Joey is a proficient employee on Paul's team, and he has been spending most of his time organizing the event. Joey has an immediate deadline, but instead of completing his task, he engages in getting volunteers, making phone calls, and using social networking sites to promote the event. According to the situational theory of leadership, Paul should ideally apply which type of leadership style to improve the situation on his team?
Telling leader style
Which of the following statements is true of instrumental values?
They include such things as being helpful to others, being honest, or exhibiting courage.
Which of the following steps should be taken by leaders to work more effectively with different personality types?
They should clarify questions every time there's a potential for miscommunication.
Which of the following statements is true of Leadership Era 4?
This era requires the full scope of leadership that goes beyond rational management or team leadership.
Potential leaders can be derailed due to a number of fatal flaws. Which of the following flaws would explain a failure when a top sales person was moved to a general manager position?
Too narrow management experience
Leaders have many mental models that tend to govern how they interpret experiences and how they act in response to people and situations.
True
People are constantly valuing things, people, or ideas as good or bad, pleasant or unpleasant, ethical or unethical, and so forth, whether they recognize it or not.
True
The contingencies most important to leadership are the situation and followers.
True
The emotional state of a leader influences the entire team, department, or organization.
True
The qualities needed for effective leadership are the same as those needed to be an effective follower.
True
Which of the following situations indicates a leader acting as a facilitator in decision making?
A leader defining the problem to be solved and the boundaries within which the decision must be made
Which of the following is stated by the contingency approach to leadership?
A leadership style that works in one situation might not work in another situation.
Reese is the managing director of IOD Inc. She makes all the important decisions for the organization without consulting her employees. She arbitrarily fixes the incentives and other benefits. She pressures her employees to meet unfair productivity targets. This indicates that Reese is a(n):
Autocratic Leader
Which of the following common team dysfunctions results in people engaging in finger-pointing when things go wrong?
Avoidance of Accountability
Which quality of leaders means being able to put oneself in other people's shoes, sense their emotions, and understand their perspective?
Empathy
Mark, a manager at Brown Pvt. Ltd., wants to develop a global mindset. Which of these strategies should Mark follow?
Engage with people from different cultures
In the evolution of leadership theories, which Era brought a focus on diversity, teams, empowerment and horizontal relationships?
Era 3, which covered the 1970's through the 1990's
The more aware a leader is of his or her assumptions, the less the leader understands how assumptions guide behavior and decisions.
False
Based on the research we reviewed in the lecture, which area do Boomers find the largest gap between themselves and Millennials?
Gives maximum effort
From the article "Management Theory is Becoming a Compendium of Dead Ideas," which of the following statements was NOT mentioned as an idea agreed to by management theorists but viewed as "dead" by the author:
Globalization has reached a peak for the foreseeable future
What leadership lesson can we take from the parable The Scorpion and The Frog:
Human nature can be insecure, illogical and irrational
Jessica heads the software team of Allen Inc. She maintains an exclusive relationship with each team member. She has one-on-one interactions with her subordinates and does not use a common approach for all her team members. In the given scenario, Jessica follows which type of leadership to execute her role as an effective leader?
Individualized leadership
Which of the following statements is true of self-confidence?
It includes knowing and trusting in oneself.
Which of the following statements is true of a high-performing team?
Its team members need clear metrics
____________ is an example of a "hard" skill of management, while ____________ is an example of a "soft" skill of leadership. (see Exhibit 1.3)
Organizing; setting a vision
Which of the following is NOT a characteristic of the relationship between leaders and followers?
Passive
Which of the following statements is true of perceptual defense?
People develop blind spots so that negative sensory data do not hurt them.
Which type of follower uses whatever style best benefits his or her position and minimizes risk?
Pragmatic Survivor
Victoria, an advertising manager, works effectively when dealing with routine and well-defined tasks, but she is not very good with tasks that require creativity. Hence, she assumes that her subordinates also have difficulty being creative. In the given scenario, Victoria's assumption is an example of _____.
Projection
Which of the following is true of assumptions in leadership?
Questioning assumptions can help leaders understand and shift their mental models
When a leader understands himself or herself and overcomes blind spots, it:
becomes easier to understand and interact effectively with others.
The basic tenet of the contingency approach to leadership was that:
behavior effective in some circumstances might be ineffective under different conditions
The basic tenet of the contingency approach to leadership was that:
behavior effective in some circumstances might be ineffective under different conditions.
People with an internal locus of control:
believe they are "masters of their own fate."
Mandy heads the sales team of Cobblestone Corp. She assists her subordinates by explaining how they can gain just rewards for their efforts. She helps them identify their strengths. She also suggests behaviors that will enable them to accomplish tasks and meet targets. In the context of the path-goal theory, this scenario indicates that Mandy is:
clarifying the way to reward her for her subordinates
Jerry heads the accounts department of Interphase Inc. He encourages diverse perspectives from all employees. He shares authority with others. He listens to the suggestions and ideas of his subordinates about how work can be done. He allows employees to use their own approaches to solve challenges. This scenario implies that Jerry is a(n):
democratic leader
Which quality of leaders means being able to put oneself in other people's shoes, sense their emotions, and understand their perspective?
empathy
Kurt heads the web designing team of Pluto Inc. He is an enthusiastic individual who has high levels of stamina and vigor. He enjoys taking risks to improve situations in his team. He inspires his employees to be innovative and creative and bring changes. He does not believe in maintaining the status quo. This information implies that Kurt is a(n):
entrepreneurial leader
The difference between the basic people-oriented vs. task-oriented styles in chapter 2 and the contingency approach in chapter 3 is that the contingency approach factors in ______ and _____.
followers; situation
The difference between the basic people-oriented vs. task-oriented styles in chapter 2 and the contingency approach in chapter 3 is that the contingency approach factors in ___________ and ____________.
followers; situation
Which of the following is the biggest benefit of leadership coaching reported by followers?
getting clear, direct feedback
Max is a team leader who finds that his team members fear conflict. Due to this dysfunction in the team, the members:
go along with others for the sake of harmony
Jessica heads the software team of Allen Inc. She maintains an exclusive relationship with each team member. She has one-on-one interactions with her subordinates and does not use a common approach for all her team members. In the given scenario, Jessica follows which type of leadership to execute her role as an effective leader?
individualized leadership
Leadership is defined as an _____ relationship among leaders and _____.
influence; followers
Leadership is defined as an ____________ relationship among leaders and __________.
influence; followers
An important aspect of leadership is:
influencing others to come together around a common vision.
The _____ dimension of the Myers-Briggs Type Indicator (MBTI) assessment concerns an individual's attitudes toward ambiguity and how quickly a person makes a decision.
judging versus perceiving
Which of the following is a personal source of upward influence?
knowledge and skills
According to the Myers-Briggs Type Indicator (MBTI) assessment, people with a judging preference:
like certainty and closure.
The basic idea of Fiedler's contingency model is to:
match the leader's style with the situation most favorable for his or her success.
Michael heads the advertising team of Pola Inc. He draws inspiration to create content for advertisements from his travel experiences and the books he reads. Similarly, he motivates his teammates to work on projects using their imagination and creativity. In the context of the Big Five personality dimensions, this implies that Michael scores high on:
openness to experience
Michael heads the advertising team of Pola Inc. He draws inspiration to create content for advertisements from his travel experiences and the books he reads. Similarly, he motivates his teammates to work on projects using their imagination and creativity. In the context of the Big Five personality dimensions, this implies that Michael scores high on:
openness to experience.
Which type of leadership role would be best for a person who has a strength in getting results:
operational
Emma works as the general manager of Hazel Inc., an apparel manufacturer. Her daily routine involves setting goals and creating plans. She controls her subordinates using the power inherent in her position. She is very knowledgeable and is able to communicate her company's vision to her followers. This information indicates that Emma is most likely a(n):
operational leader.
According to the situational theory, which of the following leader styles is characterized by high relationship and low task behavior?
participating leader style
According to the situational theory of leadership, a _____ can be effective when followers have the necessary education, skills, and experience but might be insecure in their abilities and need some encouragement from the leader.
participating leadership style
Which of the following is NOT a characteristic of the relationship between leaders and followers?
passive
Assurance in one's own judgments, decision making, ideas, and capabilities is referred to as:
self-confidence.
Which of the following is a characteristic of mindful leaders?
staying mentally alert and thinking critically.
To influence the leader-follower relationship, effective followers should:
study the leaders preferred work style
Aaron is an employee at a fast-food chain outlet. He achieves his daily target efficiently because he is highly task oriented. However, because he does not have good people skills, he does not maintain good relations with customers and coworkers. His manager has chosen him as the best employee for the quarter solely based on his productivity, without taking his human relation skills into consideration. The decision made by his manager is an example of:
the halo effect
Which of the following is a characteristic of mindful leaders?
they stimulate the thinking of others through their curiosity and questions