MGT 499 Assessing the Internal Environment of the Firm SB

Which of the following are examples of resource characteristics that are inimitable due to causal ambiguity? (Check all that apply.)

processes that are difficult for outsiders to understand organizational capabilities that involve complex social interactions that make up a company's culture

Which of the following are service activities? (Check all that apply.) Multiple select question. procurement repair training installation

repair training installation

According to value-chain analysis, a firm ______. is profitable when primary costs are less than support costs creates value to customers when its support activities cost less than its primary activities becomes unprofitable when support costs are greater than primary costs is profitable when the value it receives exceeds total costs

is profitable when the value it receives exceeds total costs

Which of the following statements about using the balanced scorecard method of evaluating a firm's performance are true? (Check all that apply.) Multiple select question. It takes into account organizational innovation and learning perspective. It include financial ratio analysis and comparisons to competitors. It provides managers with a fast but comprehensive view of the business. It includes financial and customer satisfaction measures.

It takes into account organizational innovation and learning perspective. It provides managers with a fast but comprehensive view of the business. It includes financial and customer satisfaction measures.

Which of the following are reasons why competitors have difficulty imitating resources that were developed over time? (Check all that apply.)

Their uniqueness is due in part to all that happened along the path of development. They cannot go out and buy these resources quickly and easily.

The resource-based view of the firm combines which of the following perspectives? (Check all that apply.) an external analysis of the industry and its competitive environment the company's competitive advantage an external analysis of buyers and suppliers bargaining power the company's internal analysis

an external analysis of the industry and its competitive environment the company's internal analysis

Which of the following are potential outcomes that may be realized by including customers' point of view in actual production? (Check all that apply.)

decreased costs due to customer feedback greater customer satisfaction and loyalty general innovative ideas that may lead to cost-savings

Which of the following processes are associated with outbound logistics? (Check all that apply.) Multiple select question. delivery vehicle operation accounts receivable order processing warehousing

delivery vehicle operation warehousing order processing

Human resource management's activities include which of the following? (Check all that apply.)

negotiations with labor unions training employees hiring engineers and forklift operators

Which of the following statements about the firm's innovation and learning perspective are correct? (Check all that apply.)

Human capital, information capital and organization capital are critical to this perspective. Managers must make frequent changes to existing products and introduce new products. The criteria for success are constantly changing due to rapid changes.