MGT Chapter 1

Which of the following is step one in the three steps of the applied approach to problem-solving? Identify potential causes using OB concepts and theories Make recommendations and (if appropriate) take action Find a systematic process for closing a gap in knowledge Determine whether the issue is a lack of hard versus soft skills Define the problem

Define the problem

________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties. Ill-conceived goals Motivated blindness Indirect blindness The slippery slope Overvaluing outcomes

Indirect blindness

Which of the following is not a soft skill? Active Listening Operations Problem Solving Decision Making Critical Thinking

Operations

Interpersonal skills involve all of the following except: Active listening Positive attitudes Effective communications Respectful interactions Teamwork

Teamwork

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? resolving solving dissolving ignoring avoiding

dissolving

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of ill-conceived goals motivated blindness. indirect blindness. the slippery slope. overvaluing outcomes.

ill-conceived goals

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor. person individual situation group/team level organizational level

individual

The _________ perspective states that behavior is a function of interdependent person and situation factors. interactional ethical problem-solving contingency individualistic

interactional

The final step of the three-step approach of the organizing framework is identify the OB concepts. define the problem. make recommendations. build a consensus. delegate the problem.

make recommendations

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors. individual group organizational interactional situation

situation