MGT Chapter 13

Programmed Conflict

Conflict designed to elicit different opinions without inciting people's personal feelings

Adjourning

One of the 5 stages of forming a team; the stage in which members of an organization prepare for disbandment

Norming

One of the five stages of forming a team; stage three, in which conflicts are resolved, close relationships develop and unity and harmony emerge

Conflict

Process in which one party perceives that its interests are being opposed or negatively affected by another party

Forming

The first of the five stages of forming a team, in which people get oriented and get acquainted

Team

A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach to which they hold themselves mutually accountable

Cross-Functional Team

A team that is staffed with specialists pursuing a common objective

Group Cohesiveness

A "we" feeling that binds group members together

Groupthink

A cohesive group's blind unwillingness to consider alternatives. This occurs when group members strive for agreement among themselves for the sake of unanimity and avoid accurately assessing the decision situation

Informal Group

A group formed by people seeking friendship that has no officially appointed leader, although a leader may emerge from the membership

Formal Group

A group, headed by a leader, that is established to do something productive for the organization

Division of Labor

Also known as work specialization; arrangement of having discrete parts of a task done by different people. The work is divided into particular workers

Task Role

Behavior that concentrates on getting the team's task done

Negative Conflict

Conflict that hinders the organization's performance or threatens its interests

Constructive Conflict

Functional conflict that benefits the main purposes of the organization and serves its interest

Norms

General guidelines or rules of behavior that most group or team members follow

Self-Managed Teams

Groups of workers who are given administrative oversight for their task domains

Personality Conflict

Interpersonal opposition based on personal dislike, disagreement, or differing styles

Maintenance Role

Relationship-related role consisting of behavior that fosters constructive relationships among team members

Continuous Improvement Teams

Small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems

Roles

Socially determined expectations of how an individual should behave in a specific position; sets of behaviors that people expect of occupants of a position

Devil's Advocacy

Taking the side of an unpopular point of view for the sake of argument

Performing

The fourth of five stages of forming a team, in which members concentrate on solving problems and completing the assigned task

Dialectic Method

The process of having two people or groups play opposing roles in a debate in order to better understand a proposal

Storming

The second of five stages of forming a team in which individual personalities, roles, and conflicts within the group emerge

Cohesiveness

The tendency of a group or team to stick together

Social Loafing

The tendency of people to exert less effort then working in groups than when working alone

Group

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity