MGT Chapter 14

A fixed-position layout is most likely to be used in production of ____________.

aircraft carriers

A product layout is most likely to be used in a(n) _______________ assembly.

automobile

Shawn, an executive with The Connoisseur's Brewery, wants to compare his firm's efficiency against its competitors. To do so, he should:

compare the labor productivity to the competitors

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is ____________.

customer relationship management

Management writers recommend that an organization should define its business in terms of its:

customers needs

Operations managers are responsible for ____________.

designing low cost products that customers are willing to buy

Linda takes a job with a manufacturing firm, and she was appointed to a self-managed work team. As a member of a self-managed work team, she should expect to be involved in:

disciplining other team members

With an organization's production system, operations managers are responsible for:

disposing of outputs

Labor productivity is most commonly used to:

draw efficiency comparisons between different industries

A problem associated with total factor productivity is that:

each input is usually measured differently

The amount of input that is required to produce a given level of output refers to _____________.

efficiency

Total factor productivity is a measure of an organization's:

efficiency

The operations management technique that has a goal of designing the machine-worker interface to increase production efficiency is ____________.

facilities layout

The way in which machines, robots, and people are grouped together in the production process is known as:

facilities layout

In the production process, a mainframe computer assembly line is an example of a ______________ facilities layout.

fixed position

In the production process, when component parts are produced throughout the factory and then brought to the production area for final assembly, this is known as a ______________ layout.

fixed position

In the production process, a jet airplane assembly line would be an example of a _____________ layout.

fixed positon

The people in the best position to identify opportunities for improving efficiency are:

functional managers

A disadvantage of a JIT system is ____________.

has no inventory buffer

A manufacturing organization can achieve major cost savings as the result of _______________ inventory turnover and _______________ inventory holding costs.

increasing, reducing

The stock of materials, inputs, and parts an organization has on hand at a particular time is called its:

inventory

A process layout provides the flexibility needed to change the product. Such flexibility, however, often reduces efficiency because:

its expensive

In measuring the total factor productivity of an organization, an example of a measure of the amount of energy consumed in output production is the number of ____________.

kilowatt hours consumed

James calculates the average number of hours it takes an employee in his plant to produce a product. He is calculating the:

labor productivity

One of the major advantages of a JIT system is that it:

lets organizations spot defective inputs quickly

In the typical organization, increased efficiency leads to:

lower production costs

One of the reasons to increase product quality is that higher product quality can increase efficiency, _______________ operating costs, and _______________ profits.

lower, increase

In the production process, when the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence, this is known as:

mass production

In measuring the total factor productivity of an organization, an example of measuring the contribution of the raw materials to output production is calculating the _____________.

number of

In measuring the total factor productivity of an organization, an example of a measure of labor's contribution to output production is the ____________.

number of hours worked

Achieving superior responsiveness to customers through improving quality and efficiency:

often requires a change in organizational culture

The management of any aspect of production that transforms inputs into finished outputs is known as:

operations management

The managers who are responsible for managing the organization's production system are known as:

operations manager

A responsibility of a member of a self-managed work team would be to _____________.

order materials and supplies, hiring new members, and vaca hours

Total factor productivity equals _____________.

outputs divided by inputs

Labor productivity is calculated by

outputs/direct labor

The measure of the efficiency of a specific unit of an organization is called its:

partial productivity

In the production process, when the product goes to whichever workstation is needed to perform the next operation to complete the product and the workstations are relatively self-contained, this is known as a(n):

process layout

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as:

process reengineering

Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a(n):

product layout

A system that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs is known as a(n):

production system

The attributes of an organization's outputs are determined by its:

production system

Goods and services that are dependable, reliable, able to do what they were designed for, and satisfying characterize ____________.

quality

With a JIT system, it ____________.

reduces inventory holding costs

A process layout often _______________ efficiency and is well suited for _______________ products.

reduces,custom-made

The idea of flexible manufacturing systems is based on:

reducing setup time

Ford Motor Company reorganized its procurement process by simplifying and streamlining the process itself and as a result was able to cut the size of the accounts payable department by 95 percent. This is an example of:

reengineering

The actions taken to meet the needs of customers refer to ____________.

responsiveness

If setup times are reduced, _______________ will be reduced and _______________ will rise.

setup costs, efficiency

The job of encouraging improvements by emphasizing the need for continuous improvement or reengineering is the role of:

top management

The outputs of an organization, divided by all of its inputs, is called its:

total factor productivity

Parts arrive at the stage of the production process just when they are needed with a ______________ inventory system.

JIT

Customer(s) ____________.

wants vary from industry to industry

Under a JIT inventory system, parts and supplies arrive at the organization:

when needed