mgt chapter 4

Which of the following statements accurately describes ethical behavior at work?

Ethical behavior requires actions consistent with one's own values, those of society, and those of the company.

Which of the following statements is an example of the cognitive component of an attitude?

I believe my coworkers are lazy.

Which of the following measures the specific facets of job satisfaction?

Job Descriptive Index (JDI)

Which of the following statements accurately describes job satisfaction?

Job satisfaction depends upon pay, the work itself, promotion opportunities, supervision, and coworkers.

Which of the following is an example of counterproductive work behavior (CWB)?

Natalia discovers a shortcut that saves her hours of time on routine projects and keeps the discovery to herself.

All of the following statements accurately describe organizational citizenship behaviors (OCBs) EXCEPT

OCBs must be carefully managed since each behavior significantly depletes employee energy.

All of the following statements accurately describe work attitudes EXCEPT

Positive psychological climates are not enough to generate positive attitudes or good performance.

Which of the following statements accurately describes emotions and moods?

Research has shown that emotions and cognitions are normal parts of decision making.

The best source for rating an individual's emotional intelligence is

a colleague

Goran secured three bids for a project at work. He was about to award the job to the lowest bidder when his boss demanded he award the job to the highest bidder—a friend of hers from college. Goran feels torn between his strong sense of fairness and his boss' demand. He is experiencing

cognitive dissonance.

To affect both job satisfaction and performance, rewards must be

contingent on individual performance.

Sydney is a single mother with two children, one of whom has a chronic medical condition. Sydney says she stays at her job because it provides medical benefits she likely would not receive at other companies. This is an example of ________ organizational commitment.

continuance

All of the following influences on attitude formation are related to social learning EXCEPT

direct experience

Leonard is so upset following his performance appraisal, he feels like crying. Because he has several hours left in the work day, he decides to picture himself lying on a tropical beach to improve his mood. This is an example of

emotional labor.

All of the following are major characteristics of a persuasive source EXCEPT

intelligence

Attitudes are best defined as

psychological tendencies expressed by evaluating something with a degree of favor or disfavor.

You are a student in the College of Business at Citywide University, which recently announced that all fees for students in the College of Engineering will double beginning next semester. You believe in quality education at an affordable price and would like to attend the protest rally with your best friends on Saturday, but you decide to attend a family wedding instead. Your decision was likely based on which factor in the attitude-behavior link?

relevance

A target uses the peripheral route to persuasion when

she is distracted.

People are more likely to be persuaded into an attitude change when

the tone of the message matches their mood

A B Corp is a company that

uses the power of business as a force for good.