MGT exam 1

Which of the following is not one of the Moral rights that could be considered during decision-making?

The right to invade privacy

Beth Brant, production supervisor at Trustworthy tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

Theory X Manager.

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

True

According to the GLOBE project, a society with a high performance orientation places high emphasis on performance and rewards people for performance improvements and excellence.

True

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

True

Economic, legal , ethical, and discretionary responsibilities are the four areas of social responsibility, which can be used to evaluate corporate social performances.

True

Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.

True

Managers need a new approach that relies less on command and control and more on communication and coordination in the new world or work.

True

McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.

True

Over the last four years, the weakened U.S. economy has had a devastating impact on small business.

True

Procedural justice requires that rules be state clearly, consistently and impartially and administered fairly.

True

Scientific management developed a standard method for performing each job.

True

The criterion traditionally used to classify countries as developed or developing is per capita income.

True

The great majority of managers operate at level two, the conventional level.

True

The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.

True

The moral agent is an individual who must make an ethical choice in an organization.

True

When an organization has a humanistic attitude, it values employees as an end in themselves.

True

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Unlikely to survive for long

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

continuous improvement

The management science perspective emerged after WWII to treat problems associated with

modern global warfare.

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the

moral-rights approach.

________matches with the postconventional level of personal moral development

servent leadership

Positions organized in a hierarchy of authority is an important characteristic of

Bureaucratic organizations.

In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)?

China

Juan Perez is the President of WV Railroad. His organization issues related to the environment, government regulation, and competition. He will need to rely primarily on his

Conceptual skills

Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his ¬¬¬¬_______.

Conceptual skills

According to the text, what are the skills used by managers when performing the four functions of management?

Conceptual, human, and technical

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for on company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Contingency View

According to the book's model for judging corporate social performance, social responsibility is divided into what four sections?

Discretionary, legal, economic, and ethical

All of these are a part of an organization's task environment Except

Employers

A contingency view perceives every situation as unique.

False

A greenfield venture is an entry strategy in which the organization is involved in managing its production facilities in a foreign country.

False

A high performance orientation means that a society encourages toughness, assertiveness, and competitiveness.

False

A project manager is also considered a staff manager because he or she is charged with coordinating people across several departments to accomplish a specific project.

False

According to Managers shoptalk in chapter 4 being on time for appointments is very important in brazil

False

All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting.

False

An organization developed for the purpose of eliminating tariffs between Canada and the USA is called the The north American freedom of tariffs administration (NAFTA)

False

Closed systems must interact with the environment to survive

False

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

False

Culture can be defined as the ability to speak different languages.

False

Culture shock refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.

False

Employees of an organization are considered part of the general environment.

False

First-line managers are responsible for setting organizational goals, defining strategies for achieving them, monitoring and interpreting the external environment, and making decisions that affect the entire organization.

False

Free choice lies between the domains of codified law and ethics.

False

If something is ethical, it must not be illegal.

False

In the definition of an organization, deliberately structured means being made up of two or more people and designed to achieve some outcomes.

False

In the spokesperson role a manager forwards information to other organization members.

False

Level 3 of the Personal Moral Development model is Conventional.

False

Managerial activity is often characterized by routine, continuity, and lengthy time-frame.

False

Recognizing the value of employees involves the organizing role of management.

False

Standardization of work and wage incentives are characteristics of behavioral science.

False

Standardization of work and wages incentives are characteristics of behavioral science

False

Technical skills are utilized in the understanding and proficiency of general tasks.

False

The countries experiencing political, ethnic and religious stability face the greatest threat of violence.

False

The raw materials that organizations use to produce its outputs are provided by customers

False

The term "top of the pyramid" refers to the more than four billion people who earn the least, as defined by per capita income.

False

There are four companies to the system theory inputs, outputs, feedback and the customers

False

Utilitarian, individualism, moral-rights, and objective dualism are the four approaches that guide ethical decision-making.

False

_____________places an emphasis on a worldwide perspective.

Geocentric companies

Which of these is true about the policy a bank adopts towards its investing of depositor's money?

It is an expression of its philosophy of social responsibility

Which of the following is a sociocultural factor in the international environment?

Language

____________ are associated with surface level of organizational culture.

Manners of dress

Which of the following is an informational role according to mintzberg?

Monitor Role

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

Negotiator

Mary Parker Follett thought of leadership as ____________ rather than techniques.

People

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Sociocultural dimension

According to mangers shoptalk of chapter 2, North American executives are more likely to use tools such as

Strategic alliances and collaborative innovation.

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Supply chain management

An object, act, or event that conveys meaning to others is referred to as a

Symbol

Which of these refers to procedural justice?

The concept that rules should be clearly stated and consistently and impartially enforced.

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Achievement culture

Which of the following is Not a part of adapting the organization to changes in the environment for coping with high environmental uncertaintly?

Advertising/public relations

What is exporting?

All of these

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

Intrapersonal

A managers _______skill is demonstrated in the way a manager relates to other people.

Human

A country's physical facilities that support economic activities make up its

Infrastructure

If a company emphasizes that "no purchase is complete until the customer is satisfied" then its

using a slogan to present their values to customers and employees.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

using a slogan to present their values to customers and employees.