MGT TEST 3 (ch11-14)

A​ mom-and-pop dog grooming salon with three employees is most likely to adopt which of the following organizational​ designs? - Functional structure - Divisional structure - Simple structure - Matrix structure - Network structure

Simple structure

Which of the following is LEAST likely to be an external factor that influences the HRM​ process? - Demographic trends - The influence of employee labor unions - The legal environment - The economy of the environment in which the organization works - The personal sympathies of the president of the organization

The personal sympathies of the president of the organization

Which of the following sentences is true about communication in customer​ service? - Even though an organization may have a strong service​ culture, it might not have institutionalized the value of taking care of customers. - Managers have quite a lot of control over how the customer communicates. - There are three components in any service delivery process. - Managers are often the first to hear about or notice service failures or breakdowns. - The quality of the interpersonal interaction between the customer and the contact employee does not influence customer satisfaction.

There are three components in any service delivery process.

Good communication is an essential part of all of the following EXCEPT​ ________. - agreeing with the​ communicator's message - decision-making - effective job redesign - creating ideas - effective management

agreeing with the​ communicator's message

Interpreting and trying to make sense of the message is known as​ ________. - encoding - jargon - filtering - the channel - decoding

decoding

All of the following are true about formal and informal communication EXCEPT​ ________. - informal communication can improve an​ organization's performance - informal communication occurs when employees talk as they pass in hallways - formal communication occurs when an employee communicates with a manager about a problem - informal communication is defined by the​ organization's structural hierarchy - informal communication allows employees to satisfy their need for social interaction

informal communication is defined by the​ organization's structural hierarchy

All of the following are drawbacks inherent in global teams EXCEPT​ ________. - stereotyping - dislike of team members - communication problems - mistrust of team members from diverse cultures - limited groupthink

limited groupthink

Electronic media consists of​ ________, email, and instant messaging. - memos - bulletin boards - telephone calls - social media - face-to-face conversations

social media

One of the major disadvantages of technology in terms of managerial communication is​ ________. - the decrease in the number of​ Wi-Fi hot spots - increased online spending - the psychological cost of an employee always being accessible - the use of internal social media sites - fewer opportunities to collaborate and share information

the psychological cost of an employee always being accessible

Which statement about a team structure is​ FALSE? - A team structure complements a divisional structure. - With a team​ structure, the whole organization is made up of teams. - Team structures allow for flexibility. - A team structure provides a clear chain of command. - With a team​ structure, an organization can have the efficiency of a rigid structure but also flexibility.

A team structure provides a clear chain of command.

What percentage of CEOs say that their​ "human capital" is the key source of sustained economic​ value? - 13 percent - 94 percent - 47 percent - 35 percent - 71 percent

71 percent

Which of the following is NOT a typical reaction to downsizing in the​ workplace? - Anger - Anxiety - Frustration - Acceptance - Stress

Acceptance

Which of the following is the best description of organizational​ communication? - Communication that includes all relevant​ information, is true in every​ sense, and is not deceptive - Communication that flows upward from employees to managers - Specialized terminology or technical language that organizational members use to communicate among themselves - All the​ patterns, networks, and systems of communication within an organization - Communication that is not defined by the​ organization's structural hierarchy

All the​ patterns, networks, and systems of communication within an organization

What is a key benefit of the critical incident method of performance​ appraisal? - Quick implementation - Multiple feedback sources - Employee comparisons - Highly quantifiable - Behavior-related examples

Behavior-related examples

Which of the following is true about how wireless capabilities have affected communication in the​ workplace? - New technology is making the jobs of managers harder to maintain. - Cell phones are being utilized as work tools. - Managers are focusing on their primary job of being in the office working with employees. - A small number of employees are beginning to use the Internet at work. - Employees must be using a computer to stay connected to other employees.

Cell phones are being utilized as work tools.

Which of the following is true about organizational communication​ networks? - Communication networks are formed when vertical and horizontal flows of organizational communication are combined into a variety of patterns. - The wheel network is the best network to use for all situations. - The​ all-channel network represents communication flowing between a strong leader and team members. - In the chain communication​ network, communication flows freely among all members of a work team. - The three common communication networks are​ channel, wheel, and​ all-chain.

Communication networks are formed when vertical and horizontal flows of organizational communication are combined into a variety of patterns.

In reference to internal​ collaboration, what is the difference between a​ cross-functional team and a task​ force? - Cross-functional teams are​ permanent, and task forces are temporary. - Cross-functional teams are​ temporary, whereas task forces are permanent. - Cross-functional teams are also called ad hoc​ committees, and task forces are known as virtual teams. - A task force is a special​ committee, but​ cross-functional team members have normal jobs that they continue to do while working on a project. - Cross-functional teams continually form teams to complete​ projects, but task force members have normal jobs that they continue to do while working on a project.

Cross-functional teams continually form teams to complete​ projects, but task force members have normal jobs that they continue to do while working on a project.

When Jennifer receives confirmation of a big order from a new​ client, she thrusts her fist in the air and hollers​ "We did​ it!" exultantly to her team members. Which function of communication does this​ illustrate? - Information - Understanding - Motivation - Control - Emotional expression

Emotional expression

What is a potential psychological drawback of an employee being constantly accessible to an employer due to​ IT? - Employees needing to integrate work and decisions throughout different departments - Employees sharing too much information with others in the organization - Employees having access to more resources and other employees - Employees traveling less due to wireless capabilities and more advanced IT - Employees staying involved in work even during their off hours

Employees staying involved in work even during their off hours

​Raj, a​ manager, needs to make major changes to the job of his​ assistant, Drew. Drew will now be required to work a longer shift and take on many additional tasks and projects. Which communication method would be best for Raj to​ use? - Email - Memo - Voice mail - Face-to-face - Bulletin board

Face-to-face

When he joined the accounting​ department, Mark spent two weeks learning the payroll system in the organization. He then was assigned to the accounts payable department for a few​ weeks, and finally to the accounts receivable department so he would have a solid base of knowledge in all of the accounting functions in the company. What term best describes​ Mark's activities? - Organizational orientation - Work unit orientation - Mentoring and coaching - Job rotation - Apprenticeship

Job rotation

Which statement about managing an​ organization's knowledge resources is most likely​ FALSE? - Online information databases facilitate the sharing of knowledge among employees. ​- Today's managers need to make it easy for employees to communicate. - Managers do not need to consider the emotional impact of communication. - Organizations that use tools like interactive websites and videoconferencing face communication problems like filtering and defensiveness. - Organizations should encourage the sharing of knowledge and internal collaboration.

Managers do not need to consider the emotional impact of communication.

Which statement about mechanistic and organic organizations is​ true? - Organic organizations have standardized​ jobs, and mechanistic organizations are adaptive. - Mechanistic organizations can adjust to changing environments more than organic organizations. - Mechanistic organizations have low​ formalization, and organic organizations have high formalization. - Organic organizations are​ flexible, and mechanistic organizations are stable. - Organic organizations are​ centralized, and mechanistic organizations are decentralized.

Organic organizations are​ flexible, and mechanistic organizations are stable.

When new employees join the​ company, HR specialist Angelica gives them a brief tour of the facility and then spends several hours introducing them to the​ company's history,​ goals, and philosophies and providing them with an overview of HR policies. What term best describes​ Angelica's activities? - Apprenticeship - Organization orientation - On-the-job training - Work unit orientation - Mentoring and coaching

Organization orientation

Which of the following employee benefits would LEAST likely be considered a​ family-friendly benefit? - Job sharing - Telecommuting - Flextime - Pension plan - Subsidized child care

Pension plan

What is one of the primary challenges of managing communication in a digitally connected​ world? - Social media oversight - Information overload - Federal mandates - Security issues - Excessive personal interaction

Security issues

Which of these conditions is a characteristic of an organic​ organization? - The organization has a loose structure. - The span of control is kept small. - The number of formal rules is significant. - Many managers are needed because of departmentalization. - Workers perform​ routine, specialized tasks.

The organization has a loose structure.

In which type of communication network does a clearly identifiable leader serve as the hub through whom all communication​ passes? - Y-pattern - Wheel - Circle - Chain - All-channel

Wheel

Which of the following questions is LEAST relevant when a manager needs to determine the best communication​ method? - Can communicators be fairly sure their messages are received only by those​ intended? - How well does this method communicate interpersonal​ warmth? - Which method is the most popular one being used by other​ senders? - Can the sender easily and quickly use this​ channel? - Does the sender or receiver have control over when the message is dealt​ with?

Which method is the most popular one being used by other​ senders?

All of the following are methods for managers to gain valuable employee input and let employees know their input matters EXCEPT​ ________. - using collaborative problem analysis - holding​ town-hall meetings - providing employee suggestion boxes - avoiding sharing negative news - investing in training so that employees see how they impact the customer experience

avoiding sharing negative news

________ communication includes all relevant​ information, is true in every​ sense, and is not deceptive in any way. - Formal - Diagonal - Informal - Upward - Ethical

ethical

All of the following are generally major types of training courses offered by​ companies, EXCEPT​ ________. - supervisory skills - exit interview skills - industry-specific training - customer service training - compliance information

exit interview skills

To ensure that new employees are successful on the​ job, they should most likely be​ ________. - given a complete tour of the facilities and shown the important areas of work - acclimated to the union procedures and the processes for filing grievances - shown workplace safety videos and made to sign informed consent papers - familiarized with the​ organization's culture - given the appropriate time cards and identification

familiarized with the​ organization's culture

All of the following are structural areas where differences in managing global teams can be​ seen, EXCEPT​ ________. - cohesiveness - social loafing - conformity - finances - status

finances

Downward communication​ ________. - occurs among employees on the same organization level - is only used to inform employees of new information - flows from employees to managers - flows from a manager to employees - crosses both work areas and organizational levels

flows from a manager to employees

All of the following are characteristics associated with effective​ teams, EXCEPT​ ________. - negotiating skills - appropriate leadership - unified commitment - individual goals - mutual trust

individual goals

Ethical communication​ ________. - is not institutionalized simply by establishing clear guidelines for ethical behavior - omits essential information if the audience need not know that information - distorts the truth if it benefits the organization - is​ complete, true, and not deceptive - is not a responsibility of the manager or upper management

is​ complete, true, and not deceptive

In her​ supervisor's absence, Ciera consults with another customer service representative to determine the appropriate procedure for issuing a refund. This is an example of​ ________ communication. - informal - downward - diagonal - lateral - upward

lateral

A hierarchical organization characterized by highly centralized​ authority, formalized procedures and​ practices, and specialized functions is referred to as​ a(n) ________. - functional structure - divisional structure - mechanistic organization - organic organization - simple structure

mechanistic organization

Two IT developments that are most significant for managerial communication are​ ________. - mobile technologies and wireless capabilities - tracking software and security - universal laptop chargers and​ e-commerce - open-source software and cloud computing - social media and​ computer-mediated groupware

mobile technologies and wireless capabilities

The expectations and standards accepted by group members are called​ ________. - regulations - instructions - models - norms - roles

norms

Bella is a new employee at Butonic. Her manager is informing her about the​ company's goals,​ history, philosophy,​ procedures, and rules. This is typically part of​ ________ orientation. - job-specific - decruitment - exit - work unit - organization

organization

Effective​ ________ are BEST described as using descriptive language to state the importance of following a course of action and the likely benefits. - informal communication skills - speaking skills - writing skills - descriptive imagery skills - persuasion skills

persuasion skills

Jill wants to improve her ability to convince her subordinates to change their behavior in the workplace. Which skill is most relevant to​ this? - Speaking skills - Soft skills - Writing skills - Persuasion skills - Reading skills

persuasion skills

Which skill involves an understanding of written sentences and paragraphs in​ work-related documents? - Speaking skills - Writing skills - Reading skills - Active listening skills - Persuasion skills

reading skills

Information technology​ (IT) has affected managerial communication in all of the following ways EXCEPT by​ ________. - requiring employees to be at their desk to communicate with others in the organization - making organization members increasingly accessible - allowing employees to have better information to make faster decisions - improving a​ manager's ability to monitor employee performance - providing employees more opportunities for collaboration

requiring employees to be at their desk to communicate with others in the organization

Which skill involves the ability to communicate information through talking so others can​ understand? - Persuasion - Writing - Reading - Managing - Speaking

speaking

Your​ employee, Charles, has approached you stating that​ he's having many challenges communicating information and ideas with his team members so that they can understand. As his​ manager, you recommend Charles take a training class to enhance his​ ________. - reading comprehension skills - speaking skills - team skills - persuasion skills - writing skills

speaking skills

During the​ ________ stage of group​ development, team members experience intragroup conflict as they encounter differing personal agendas and ideas. - forming - storming - adjourning - norming - performing

storming

The informal organizational communication network is best defined as​ ________. - collaboration - lateral communication - the grapevine - gossip - diagonal communication

the grapevine

A virtual team​ ________. - is characterized by efforts to solve specific issues - tends to be more​ relationship-oriented - is always responsible for getting work done and for managing themselves - is unaffected by time differences between employees - uses technology to help physically separated members accomplish a shared goal

uses technology to help physically separated members accomplish a shared goal

As a sales associate at a luxury auto​ dealership, Andre receives a base salary each​ month, but he also receives commission based on the number of vehicles he sells and a percentage of the net profit on the vehicles sold. This is an example of​ ________. - skill-based pay - seniority pay - variable pay - wages - pay-for-knowledge

variable pay

Anton is a project manager at a​ large, multinational insurance company in Minnesota. His team members are located in​ Ireland, New​ York, and New Mexico. They work remotely via information technologies. This is an example of​ a(n) ________ team. - informal - self-managed work - cross-functional - problem-solving - virtual

virtual

George wants to get better at communicating effectively using email. Which skill is most relevant to​ this? - Reading skills - Persuasion skills - Writing skills - Speaking skills - Technology skills

writing skills

What are the four major functions of​ communication? - Control, motivation, emotional​ expression, and notification - Control, motivation,​ empathy, and information - Control, manipulation, emotional​ expression, and information - Control, motivation, emotional​ expression, and agreement - Control, motivation, emotional​ expression, and information

​Control, motivation, emotional​ expression, and information

Which statement about groupthink is most likely​ true? - Groupthink typically leads to improved group effectiveness. - Groupthink occurs when group members want to stand out from the crowd. - Groupthink refers to a prestige position or rank within a group. - Groupthink involves group members pressuring an individual to agree with the majority. - Groupthink occurs when group members hold a negative group image they want to eliminate.

Groupthink involves group members pressuring an individual to agree with the majority.

Which statement concerning human resource management​ (HRM) is​ FALSE? - High-performance work practices improve a​ firm's ability to adapt to changing markets. - HRM is a key component of organizational strategies. - HRM is a major source of competitive advantage. - HRM is important in U.S. firms but insignificant in foreign firms. - The way that firms treat their employees impacts organizational performance.

HRM is important in U.S. firms but insignificant in foreign firms.

When April returned from a weekend​ away, she had 274 email messages and 46 voicemail messages. She quickly became frustrated. Which barrier to communication was April​ experiencing? - Jargon - Filtering - Information overload - Noise - Semantics

Information overload

Christy and Laurie​ co-teach the same​ 1st-grade class. Christy teaches the class on​ Monday, Wednesday, and Friday. Laurie teaches on Tuesday and Thursday. They each receive a​ pro-rated portion of the traditional​ full-time position's salary and benefits. Which term best describes this​ arrangement? - Flextime - Telecommuting - A compressed workweek - Job sharing - Contingent workers

Job sharing

Which statement about a project structure is​ true? - Project structures are rigid. - Project structures are slowed down by hierarchies. - Managers act as coaches to employees. - Employees are assigned permanently to departmental teams. - Teams are based on formal organizational hierarchy.

Managers act as coaches to employees.

Which type of work team functions without a supervisor and is tasked with completing a work​ process? - Independent work team - Self-managed work team - Problem-solving teams - Virtual teams - Cross-functional team

Self-managed work team

Which of these statements about the effect of environment on structure is NOT​ true? - Companies that have organic structures can meet the changing needs of customers better than mechanistic organizations. -When facing an economic​ downturn, a company would be better off with an organic structure. - The air travel industry is a stable industry and should use a mechanistic design. -Managers can minimize uncertainty by adjusting the​ company's structure. - A stable environment facing little uncertainty would find mechanistic designs more effective.

The air travel industry is a stable industry and should use a mechanistic design.

Which of the following laws protects​ workers, their​ families, and communities by requiring most employers with 100 or more employees to provide notification 60 calendar days in advance of plant closings and mass​ layoffs? - Worker Adjustment and Retraining Notification Act - Consolidated Omnibus Reconciliation Act - Occupational Safety and Health Act - Title VII of the Civil Rights Act - Vocational Rehabilitation Act

Worker Adjustment and Retraining Notification Act

If​ you're late for a product development team meeting at LaBella​ Fashions, you have to put​ $2 in a​ "pizza kitty" that is then used to buy lunch for the team on the first Friday of the month. This is an example of​ ________. - social loafing - groupthink - a role - a norm - role conflict

a norm

Managers should do all of the following when downsizing EXCEPT​ ________. - explain the impact of layoffs to others - provide counseling for remaining employees - focus on boosting morale - delay or prolong the process of informing those who are being let go - make plans for empty office spaces

delay or prolong the process of informing those who are being let go

Tomas disagrees with the​ committee's ideas for the theme of this​ year's charity event.​ However, the last time he disagreed with the​ group, they criticized him and made fun of his ideas. He​ doesn't want to experience that​ again, so he just keeps his thoughts to himself and goes along with what others seem to think. This is an example of​ ________. - social loafing - a norm - role conflict - functional conflict - groupthink

groupthink

An organized association of workers formed to protect the rights and interests of its members through the collective bargaining process is known as a​ ________. - worker coalition - labor union - wage alliance - board representative - work council

labor union

Which statement about organizational structures is​ FALSE? - A functional structure is similar to organizational departmentalization. - In a divisional​ structure, the division is controlled by a parent company. - With a divisional​ structure, each division has limited choices. - In a functional​ structure, specialties are grouped together. - A functional structure is the simplest form of organizational structure.

A functional structure is the simplest form of organizational structure.

Which statement about groups is most likely​ true? - A formal group tends to form around friendships and common interests. - An informal group is a work group defined by the​ organization's structure. - An informal group is typically assigned​ flexible, creative tasks to accomplish. - A formal group occurs naturally in the workplace. - A group consists of at least two individuals who work to accomplish a specific goal.

A group consists of at least two individuals who work to accomplish a specific goal

Which statement best describes a simple​ structure? - Regulations are necessary to keep a simple structure running smoothly. - A simple structure requires significant departmentalization. - Most simple structures are highly bureaucratic when first established. - A simple structure has a narrow span of control. - A simple structure has centralized authority around a single person.

A simple structure has centralized authority around a single person.

Which of the following would be described as an organic​ organization? - An organizational design that groups similar or related occupational specialties together - An organization that is highly adaptive and flexible - An organizational structure made up of separate business units or divisions - An organizational design that is​ hierarchical, rigid, and tightly controlled - An organization with low​ departmentalization, wide spans of​ control, centralized​ authority, and little formalization

An organization that is highly adaptive and flexible

What happens to the structure of a small company when employees are​ added? - The structure will become loose because there are more employees to do the work. - The company will have a simpler structure. - As the company becomes​ larger, it will become more specialized. - Departmentalization will decrease as highly skilled people perform a variety of work. - Levels of management will be eliminated to streamline the company.

As the company becomes​ larger, it will become more specialized.

Which of the following decruitment options involves reducing the workforce by simply not filling openings created by voluntary resignations or normal​ retirements? - Attrition - Transfers - Firing - Layoffs - Early retirements

Attrition

Which of the following is NOT a demographic trend predicted to occur in the future for the United​ States? - By​ 2050, Hispanics will grow from​ today's 13 percent of the workforce to 24 percent. - The​ 55-and-older age group in the workforce will increase. - By 2050 the number of Asians in the workforce will decrease from 11 percent of the workforce to 5 percent. - There will be four generations working​ side-by-side in the workplace. - The percentage of Gen Y members in the workforce will increase.

By 2050 the number of Asians in the workforce will decrease from 11 percent of the workforce to 5 percent.

Which of the following is true about labor​ unions? - Collective bargaining agreements usually define criteria for​ hiring, promotions, and layoffs. - In more industrialized countries the rate of unionization in private enterprise is increasing. - Labor unions primarily represent organizational interests. - In the United State there is a higher rate of unionization than there is in Japan. - In more industrialized​ countries, the rate of unionization in the public sector is decreasing.

Collective bargaining agreements usually define criteria for​ hiring, promotions, and layoffs.

Which of the following statements regarding conflict management is​ true? - The traditional view of conflict proposes that some conflict is absolutely necessary for a group to perform effectively. - The interactionist view of conflict argues that conflict must be avoided. - The traditional view of conflict argues that conflict is not always negative. - Conflict refers to perceived incompatible differences that lead to opposition. - The human relations view of conflict proposes that some conflict is absolutely necessary for a group to perform effectively.

Conflict refers to perceived incompatible differences that lead to opposition.

Jeff works as a litigation paralegal. He is an independent contractor and works for a law firm involved in a major lawsuit only for the duration of the lawsuit. When the lawsuit is​ over, he moves on to find another​ position, perhaps with another law firm or with the same firm on a different lawsuit. Which term best describes this​ arrangement? - Telecommuting - A compressed workweek - Job sharing - Contingent worker - Flextime

Contingent worker

Which of these statements best defines organizational​ design? - Dividing work activities into distinct job tasks - Allowing top managers to make decisions - Grouping common jobs together - Engaging in accomplishing​ long-term goals - Creating the structure of an organization

Creating the structure of an organization

Janyce is a member of a quality improvement group consisting of members of design​ engineering, manufacturing​ engineering, production,​ procurement, and quality control. This group is charged with the responsibility of continuously improving the quality of the​ company's products. Which term best describes this​ group? - Strategic partnership - Learning organization - Cross-functional team - Community of practice - Virtual organization

Cross-functional team

In sexual harassment​ suits, which question is most important for the court system to​ determine? - How long has the person filing the suit worked at the​ organization? - Did the immediate supervisor personally know the accuser and the​ accused? - Was the immediate supervisor aware of the intention to file a law​ suit? - Did the employer organization know about the alleged​ behavior? - What is the gender of the person filing the​ suit?

Did the employer organization know about the alleged​ behavior?

How does strategy affect a​ company's structure? - Strategy affects structure by creating formalization. - Strategy creates a more centralized​ decision-making process. - Strategy affects a​ company's structure by determining the span of control. - There is no relationship between a​ company's strategy and its structure. - Goals are an important part of a​ company's strategy, and the structure of the company should reflect its goals.

Goals are an important part of a​ company's strategy, and the structure of the company should reflect its goals.

Which statement regarding the stages of group development and effectiveness is most likely​ FALSE? - In some​ cases, groups in the storming stage outperforming those in the norming stage. - Groups can be in different stages at the same time. - Managers need to know what stage a group is in to prepare for problems that are likely to occur. - Group development moves sequentially from one stage to the next. - High levels of conflict are favorable to high levels of group performance under some conditions.

Group development moves sequentially from one stage to the next.

Which of the following statements about understanding social networks is​ true? - A social network structure is the patterns of formal connections among individuals within groups. - A​ group's informal social relationships usually hinder group effectiveness. - Research suggests that teams with a high degree of interpersonal interconnectedness are more effective. - Managers do not need to be concerned with social networks or the social relationships of work groups. - Research has shown that people tend to choose someone who is more capable over a friendly colleague when they need help with a task.

Research suggests that teams with a high degree of interpersonal interconnectedness are more effective.

Which of these statements about​ Woodward's study on the effect of technology on structure is​ FALSE? - The study covered companies with varying levels of technological complexity. - The research was divided into three​ categories: unit,​ mass, and process production. - Process production is the most technically complex category in the study. - The study found no link between technology and structure. - This study was the first to be done on​ technology's effect on structure.

The study found no link between technology and structure.

Which of the following statements about work teams is​ correct? - Work team members work on a​ specific, common goal. - Work teams are the same as work groups. - Studies indicate that individuals outperform teams when tasks require more than one skill. - In a work​ team, there is no need for members to engage in collective work that requires joint effort. - Work teams are infrequently used by organizations because they are less flexible than traditional departments.

Work team members work on a​ specific, common goal.

What are the six key elements in organizational​ design? - Chain of​ command, departmentalization, work​ specialization, organizational​ structure, centralization, and delegation - Work​ specialization, chain of​ command, departmentalization, line of​ authority, responsibility, and span of control - Work​ specialization, departmentalization, chain of​ command, span of​ control, centralization and​ decentralization, and formalization - Mechanistic​ organization, formalization,​ decentralization, authority,​ responsibility, and departmentalization ​- Delegation, organic​ structure, organizational​ chart, work​ specialization, span of​ control, and authority

Work​ specialization, departmentalization, chain of​ command, span of​ control, centralization and​ decentralization, and formalization

Recruitment efforts focus on​ ________. - reducing the workforce size - locating, identifying, and attracting skilled job candidates - locating, incentivizing, and rewarding capable candidates - defining the job description and evaluating the job pool - making recommendations to top management

locating, identifying, and attracting skilled job candidates

All of the following are contingency factors affecting an​ organization's structural choice EXCEPT​ ________. - technology - environmental uncertainty - market share - strategy - size

market share

​A(n) ________ team is composed of individuals from the same department or functional area involved in efforts to improve work activities or solve specific issues. - cross-functional - self-managed work - problem-solving - virtual - informal

problem-solving

​High-performance work practices include all of the following EXCEPT​ ________. - improving the abilities of employees - promoting employee involvement - increasing employee motivation - enhancing the retention of quality employees - quickly punishing incorrect or unethical behavior

quickly punishing incorrect or unethical behavior

Human resource planning is best defined as the process by which managers ensure they have the​ ________. - right number and types of people to meet current and future HR needs - long-term financial projections to determine recruitment needs - necessary budgeting figures to implement job training - most accurate marketing figures to ensure sales team planning - internal rate of return projections to support HR initiatives

right number and types of people to meet current and future HR needs

In regard to building team​ skills, ________. - team-building exercises help develop specific skills that are needed on teams - everyone will eventually learn to be a team player - managers should take the role of observers and stay out of the development of team skills - managers should realize that people have innate abilities to be effective team members - team-building exercises are ineffective

team-building exercises help develop specific skills that are needed on teams

All of the following are​ high-performance work practices EXCEPT​ ________. - the decruitment of competent employees ​- performance-based compensation - increasing employee access to information - self-managed teams - flexible job assignments

the decruitment of competent employees

Downsizing is defined as​ ________. - an assessment that defines jobs and the behaviors necessary to perform them - a pay system that rewards employees for the job skills they can demonstrate - the planned elimination of jobs in an organization - Organizational programs that enhance the status of members of protected groups - screening job applicants to ensure that the most appropriate candidates are hired

the planned elimination of jobs in an organization

Which component of the communication process is defined as the receiver retranslating the​ sender's message? - Encoding - Decoding - Channeling - Making noise - Providing feedback

decoding

A job analysis is a tool that has the primary role of​ ________. - helping locate job candidates - reducing a​ firm's workforce - assisting with gathering employee referrals - comparing similar jobs in terms of salary - defining the behaviors necessary to perform a job

defining the behaviors necessary to perform a job

For permanent work​ groups, the final stage of development is the​ ________ stage. - performing - storming - forming - norming - adjourning

performing

Managers should pay careful attention to the​ ________ within their teams because the patterns of informal connections among individuals within a group may impact team effectiveness and goal achievement. - group cohesiveness - social network structure - norms - social loafing - groupthink

social network structure

​Martina's performance appraisal​ isn't based solely on her​ boss's opinion. Feedback is solicited from several of her​ coworkers, colleagues in other departments with whom she interacts on a regular​ basis, and even her subordinates. What performance appraisal method does​ Martina's company​ use? - MBO - BARS - Multiperson comparison - Critical incident - 360-degree appraisal

360-degree appraisal

Which of the following organizations would likely favor a mechanistic​ structure? -A financial services firm with 35 employees in a highly competitive industry - A​ mom-and-pop dog grooming business with 5 employees - A corporation with​ 2,500 employees that is in a relatively stable environment - A corporation with​ 2,000 employees in an industry where change is a constant and there is a high level of environmental uncertainty - A​ start-up software company with 16 employees

A corporation with​ 2,500 employees that is in a relatively stable environment

Which statement about valid and reliable selection devices is​ FALSE? - Managers must show a selection device is validly related to job performance. - A reliable selection device measures the same thing consistently over time. - Any single​ individual's score on a device may shift dramatically over​ time, but that is to be expected. - A proven relationship exists between the device and a relevant criterion. - Federal managers cannot use test scores for hiring purposes unless evidence indicates that once on the​ job, high-scoring individuals outperform​ low-scoring individuals.

Any single​ individual's score on a device may shift dramatically over​ time, but that is to be expected.

Which statement is true about variable pay​ systems? - They are not very popular in either the U.S. or Canada. - They reward employees for the job skills they can demonstrate. - An​ employee's tenure determines compensation. - An​ individual's compensation is linked to performance. - They tend to be more successful in manufacturing organizations than in service organizations

An​ individual's compensation is linked to performance.

The organizational structure of Dixon Industries consists of separate business units that each has limited autonomy. What type of structure is used by​ Dixon? - Cross-functional structure - Simple structure - Functional structure - Organic structure - Divisional structure

Divisional structure

What is the major goal of the first three activities of the HRM​ process? - Disciplining workers who​ don't follow organizational policies - Providing employees with​ up-to-date knowledge and skills - Informing workers of the organizational mission - Ensuring that the organization retains competent and​ high-performing employees - Ensuring that competent employees are identified and selected

Ensuring that competent employees are identified and selected

At Robins​ Manufacturing, there are separate departments for​ accounting, manufacturing,​ engineering, purchasing, human​ resources, and​ sales/marketing. Based on this​ information, what type of organizational structure does Robins Manufacturing most likely​ have? - Matrix structure - Functional structure - Network structure - Simple structure - Divisional structure

Functional structure

Which of the following statements about managing global teams is​ true? - The​ manager's role in global teams has little impact on team effectiveness. - Most managers will not have to manage a global team. - The group member resources of a global team are the same as those of a nonglobal team. - Using global teams always has a positive effect on the organization. - Many of​ today's organizations are global and require work to be done by teams.

Many of​ today's organizations are global and require work to be done by teams.

Which factor applies only to matrix​ organizations? - Matrix organization employees have two managers. - Matrix organizations are made up of teams. - Matrix organizations have a unity of command. - Matrix organizations are not limited by levels and hierarchies. - Matrix organizations are boundaryless.

Matrix organization employees have two managers.

Which of the following is a characteristic of a mechanistic​ organization? - Cross-functional teams - Highly adaptive - Loose structure - Narrow span of control - Free-flowing information

Narrow span of control

Which of the following statements is correct concerning the number of employees and a​ company's structure? - Small organizations are the least affected when more employees are added. - If a company has less than​ 1,500 employees, it can only be organic. - Once a company has about​ 2,000 employees, it is quite mechanistic and can no longer be organic. - Once a company has 500 employees it can no longer be organic. - There is no evidence that size affects a​ company's structure.

Once a company has about​ 2,000 employees, it is quite mechanistic and can no longer be organic.

Which activity within the HRM process involves retaining competent and​ high-performing employees? - Training - Performance management - Orientation - Human resource planning - Selection

Performance management

​________ refers to how many workers a supervisor can effectively and efficiently supervise. - Formalization - Unity of command - Departmentalization - Span of control - Responsibility

Span of control

Which statement concerning sexual harassment is most likely​ FALSE? - Sexual harassment undermines​ workers' ability to perform tasks. - Sexual harassment costs firms in terms of absenteeism and turnover. - The majority of people filing sexual harassment suits are women. - The organizational monetary costs of sexual harassment are minimal. - Sexual harassment is a problem for firms both inside and outside of the United States.

The organizational monetary costs of sexual harassment are minimal.

What is the primary reason that women​ may, at some​ point, become the majority group in the​ workforce? - Women are less likely to​ unionize, so they are able to keep their jobs even during strikes. - Women are willing to work for less​ money, so companies are more eager to hire them. - Women have less interest in moving up the corporate​ ladder, so they are content to remain in the​ lower-level workforce. - Women tend to be employed in industries that are less sensitive to economic variations. - Women have less need for vacation time or sick​ leave, so they tend to work longer hours.

Women tend to be employed in industries that are less sensitive to economic variations.

Which of these statements about work specialization is​ FALSE? - Work specialization can lead to repetitiveness and boredom. - Work specialization helps workers to increase output. - Work specializations allows for a more efficient use of resources. - Work specialization requires employees to work above their skill level to meet outputs. - Work specialization requires highly developed skills as well as lower skill levels.

Work specialization requires employees to work above their skill level to meet outputs

A performance management system most likely​ ________. - provides a forum for employees to discuss current events and their impact on the​ company's business - allows employees to publish​ one-way messages to managers with suggestions for improving the evaluation process - helps employees to state their dissatisfaction with managerial processes and regulations - establishes performance standards used to evaluate employee performance - encourages employees to publicize their accomplishments

establishes performance standards used to evaluate employee performance

Organizational compensation and benefits packages most likely include all of the following EXCEPT​ ________. - options for healthcare coverage - salary​ add-ons - exclusion from federally mandated training programs - base wages and salaries - incentive payments

exclusion from federally mandated training programs

The​ ________ stage of group development involves people joining the group and then defining the​ group's purpose,​ structure, and leadership. - norming - performing - adjourning - storming - forming

forming

A​ company's work unit orientation program would most likely familiarize an employee with the​ ________. - goals of the work unit - previous problems involving former employees in the work unit - upper management and board of directors of the corporation - company's economic environment - financial projections for the work unit and budget for new projects

goals of the work unit

All of the following are major components that determine group performance and​ satisfaction, EXCEPT​ ________. - external conditions - group structure - group member resources - group location - group tasks

group location

On Tuesday mornings before​ work, Cecelia and a few of her colleagues meet in the company conference room for bible study. This is an example of​ a(n) ________. - formal group - cross-functional team - self-managed team - informal group - command group

informal group

The communication process is susceptible to​ noise, which​ ________. - can only be created by the sender - facilitates decoding - is limited to sounds only - improves the transmission of the message - interferes with understanding

interferes with understanding

Communication includes both​ ________ communication between two or more people and​ ________ communication, which involves systems of communication in a company. - primary; secondary - formal; informal - organizational; nonpersonal - traditional; modern - interpersonal; organizational

interpersonal; organizational

A mechanistic organization is an organizational design that​ ________. - allows for a low level of departmentalization - is rigid and tightly controlled - has a simple structure - is adaptive - empowers employees with more authority

is rigid and tightly controlled

A​ ________ is a written statement describing job​ content, environment, and conditions of employment. - performance appraisal - job specification - job analysis - job description - position assessment

job description

According to the​ text, communication is​ ________. - agreement with the message being conveyed - always used and interpreted by men and women in the same way - the transfer and understanding of meaning - utilized by managers only a fraction of the time - helpful, but not necessary for effective managers to learn

the transfer and understanding of meaning

Fast food chains dividing work activities into separate job​ tasks, such as cooking​ burgers, drive-thru​ order-taking, and cashiering​ dine-in orders, is a great example of​ ________. - departmentalization - the chain of command - centralization - work specialization - formalization

work specialization