MGT/312T Apply 3 Employee Performance and Operations

What is the main problem that HISD officials were aiming to fix?

A large number of schools had underperforming students with poor skills and test scores.

One possible method Wells Fargo management could use to reduce unethical behavior in the future is coaching. Which of the following would be an example of that?

A manager sits down with an employee and demonstrates to her how to avoid unethical actions while opening an account.

Which of the following does not represent potential reasons the HISD incentive plan may not be working as originally hoped?

Highly-rated teachers are concerned that they will not receive the bonus even if they qualify for it and move to a lower-performing school.

Was the goal or work done well?

Quality

How much?

Quantity

Was the goal or work completed in a timely manner?

Timeliness

Which of the following was the main "perverse incentive" that was a root cause of Wells Fargo employees' unethical behavior?

an expectation that eight accounts are to be opened for every customer

Which of the following failed to stop the widespread fraud at Wells Fargo?

ethics training

Melissa is an engineer at Acme Consulting. She used to work from 8:30am to 5:30pm, but her boss told her she could come in at 9am because of her great performance last year. However, this year Melissa is constantly arriving late to work. Her supervisor is looking to utilize extinction to remedy this behavior. Which of the following would be an example of extinction in this situation?

having Melissa go back to working from 8:30am to 5:30pm

Shawn is required to be in the office Monday through Friday, but would really value the ability to work from home one day a week. Based on Shawn's above-average performance last year, his boss is allowing him to work from home on Fridays. This is an example of which of the following?

negative reinforcement

Which of the following would be an example of an intrinsic reward for Wells Fargo employees who engaged in fraudulent activity?

pride from creating as many or more accounts than their coworkers

Reducing an employee's compensation because of poor performance is known as negative reinforcement.

False

What was the profit or return?

Financial Metric

James is a Wells Fargo employee. His manager saw him parking illegally in a loading zone once, so he assumes James must have engaged in fraudulent account activity. Which of the following perceptual errors did his manager make?

Halo effect

Which of the following elements of SMART goals is absent from the following stated goal that could be made by HISD management? "Teachers who transfer to target schools should aim to increase students' scores on the Texas State Assessment exam by 5%."

time-bound