MHR 300 Unit 4 Quiz

role

A ________ is a set of expected behaviors for a particular position. Norm Task role Competency Maintenance role Role

"Let's focus on the main goal here. What are we trying to accomplish?"

A group member who says ________ is performing a task role. "Let's focus on the main goal here. What are we trying to accomplish?" "Karen, you make a very good point." "You two agree more than you realize." "Let's hear from those who oppose this plan." "Bill, we haven't heard from you yet. What do you think?"

true

A group role is a set of expected behaviors for members of the group as a whole. true false

Foster group solidarity by accepting and praising various points of view

A person in the encourager role will: Evaluate the quality of group processes Foster group solidarity by accepting and praising various points of view Encourage all group members to participate Mediate conflict through reconciliation or humor Serve as a passive audience

false

According to Schein, a crowd is merely a large group. true false

Norming

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? Conforming Norming Performing Storming Forming

The potential for mutual interaction and awareness

The size of a group is limited by: The potential for mutual interaction and awarenes Psychological distance Internet capabilities Physical space Geographic distance

Trust of capability

Competence trust is: Trust of capability Trust of justice Trust of expertise Trust of disclosure Trust of character

false

Formal groups in organizations fulfill organizational functions but not individual functions. true false

Organizational; individual

Formal groups perform two basic functions: ________ and ________. Organizational; individual Roles; norms Task; maintenance Personal; interpersonal Forming; adjourning

Leadership responsibilities often shift as members step up

In a self-managed team: Leadership responsibilities often shift as members step up Managers are entirely absent from team processes Leadership is centralized Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves There is no accountability

false

In the norming stage of group development, members are attempting to figure out what their roles are. true false

true

Norms can apply to the group, team, or organizational level. true false

Tolerance for uncertainty

Recent research shows that in early stages of team development, teams perform better when members have a high: Internal locus of control Level of introversion Tolerance for uncertainty Level of agreeableness Level of extraversion

Self-managed team

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. Centralized team Virtual team Advice team Self-managed team Project team

Virtual teams

Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: Virtual teams Intranet teams Self-managing teams Internet teams Cross-functional teams

Forming

The first stage of the group development process is: Storming Forming Norming Conforming Performing

Norming

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? Adjourning Performing Storming Norming Forming

Focused on group dynamics

Which of the following is not a characteristic of high-performing teams? Open, honest communication Focused on group dynamics Rapid response Having a common purpose Shared responsibility

Encourager

Which of the following is not a task role? Information seeker/giver Recorder Energizer Encourager Elaborator

Competitiveness

Which of the following is not one of the competencies (Cs) of effective teams? All of the above are competencies of effective teams Competitiveness Capacity Charters and strategies Composition

Norms are typically written down and discussed openly by groups

Which of the following statements about norms is not true? Norms clarify behavioral expectations Norms are typically written down and discussed openly by groups Norms clarify central values and unique identity of a group Norms help group members avoid being embarrassed Norms are shared phenomena and may apply to the group, team, or organizational level

Team

A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are a(n): Formal group Virtual team Mature group Informal group Team

Harmonizer

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? Orienter Coordinator Evaluator Energizer Harmonizer

Procedural technician

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? Evaluator Procedural technician Recorder Coordinator Orienter