Midterm SPCH 1321

Who are the individuals that manage conflict by working with others to solve problems and make decisions? Collaborators Compromisers Accommodators Competitors

Collaborators

Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates? Referent Reward Legitimate Expert

Referent

_________ is a way of tailoring communication to another person's processes. Style flexing Social styling Centralizing Decentralizing

Style Flexing

A(n)________ is an individual who manages conflict by giving in and surrendering. accommodator competitor collaborator compromiser

accomodator

The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal. functional style trait situational

functional

The chairman of a manufacturing company calls for a general staff meeting to discuss the process of operations. He asks the senior managers to skip the introduction part and move straight to the main topic of discussion. The chairman's attitude shows he is more focused on tasks. persons. communication. relationship.

tasks

What type of message allows people to connect with others? Nonverbal Superior Declarative Conditional

Nonverbal

Which phase of listening involves focusing on a specific message? Attending Understanding Interpreting Responding

Attending

Which factor reflects the organizational culture in which employees are recognized and rewarded for their achievements, and these elements are valued by the organization? Ceremonies Metaphors Written rules Art decors

Ceremonies

Which types of statements are used by flexible people to qualify their language? Conditional Declarative Precise Concise

Conditional

In what way do managers relate to those they supervise? Delegation Relationship Upward communication Downward communication

Delegation

What process occurs when the sound waves captured by our ears cause the eardrum to vibrate? Hearing Listening Social decentering Mental transition

Hearing

Which types of words capture shades of difference? Precise Jargon Concrete Concise

Precise

________ leaders don't try to know their employees on an individual level. Task-focused Person-focused Relationship-focused Communication-focused

Task-focused

According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work? Classical Human relations Human resources Behavioral

Classical

Which types of individuals manage conflict by being assertive? Competitor Collaborator Compromiser Accommodator

Competitor

____________ leak out through nonverbal messages. Feelings Comments Preferences Connotations

Feelings

How does upward communication flow? From employees to managers From managers to employees Between employees of different departments Between managers of different departments

From employees to managers

________ creates suspicion and increases defensiveness. Manipulation Truthfulness Honesty Flexibility

Manipulation

Lydia feels her manager, Denny, bullies her at every opportunity. Whenever their project hits a snag, Denny singles out Lydia and launches into a verbal tirade against her. On a few occasions, Denny has even threatened to fire Lydia due to her supposed "incompetence." What type of bullying behavior does Denny use to intimidate Lydia? Overt aggression Isolation Social attack Gunny-sacking

Overt aggression

Which types of leaders give priority to individuals over work? Person-focused Task-focused Relationship-focused Communication-focused

Person-focused

Which conversational ritual focuses on sharing information about relationships? Rapport talk Report talk Connection lens Status lens

Rapport talk

Which process allows a speaker to adapt the communication to ensure listeners understand the message? Responding Hearing Listening Interpreting

Responding

Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members? Reward Coercive Expert Referent

Reward

The space or distance we maintain while communicating with others is called proximity. zone. edge. environment.

proximity