MIS 250 Final
PAWs humane society is a private columbus-based nonprofit organization that fosters and places orphaned cats and dogs. It has decided to create a social networking forum to provide info on the pets that are available to adopt. While selecting a domain name, which of the following top-level domain would best suit their goals?
.org
Michael Rainer is a systems integrator who works for Allied Technologies. This means that Michael offers what type of expertise to companies that have purchased software from several different vendors?
A consultant who ensures that hardware and software components of an IS work together
Enter a sequence of letters and numbers from an image
Amy Neff wishes to enroll for Hotmail's free email service. Which of the following would BEST help Hotmail establish that Amy is not a software bot?
Which of the following best describes change management?
An approach the transition employees make as they switch from existing work to new processes
GenXTech is a growing company that develops gaming applications for military simulations and commercial clients. As part of its annual strategic planning process, GenXTech is analyzing its current situation and where it should head to achieve its mission. Its focus is on business strategy and the technology infrastructure required to achieve it. What is GenXTech creating?
An enterprise architecture
Alibaba.com is a retailer of unique gifts that are sourced from many countries. when they company needs to restock inventory, they compare suppliers' prices and payment terms from suppliers in many different countries. Alibaba.com is using a(n) _________ marketplace to conduct transactions via the Internet.
B2B
OLAP
Big Dog Running Company uses ________ to analyze data collected from each of its three stores by product line and date, which allows the company to better design its marketing and promotion campaigns.
Workers who are laid off during a business downturn are often invited to join organizational social networks and some are rehired when business recovers because of their networking capabilities and positive outlook. These employees are often referent as ________.
Boomerangs
operational level
Business intelligence is said to be used at the ________ if companies use it to bring meaningful, performance-related information to all employees.
BusinessUSA.com allows small-scale producers to post information about their products on the site, and prospective buyers compare the prices and features of the competing products before purchasing them. which of the following types of e-marketplaces is businessUSA.com a member of?
Business to consumer (B2C)
Software products such as Microsoft Office, Quicken, Adobe Premiere, and Eudora Pro are also called ________.
COTS
Which of the following enables users to access software applications and information systems remotely over the Internet, rather than locally on an individual PC or from servers in the organization's data center?
Cloud computing
Companies with disparate databases that are not shared among employees or departments within the organization are often faced with __________.
Conflicting "versions of the truth"
When aggregate of summarized information is in agreement with detailed information, it is considered to have which characteristic of high-quality information?
Consistency
real-time business intelligence
Direct TV captures customer transactions and streams the data instantly to its data warehouse where it can be used to for developing targeted promotions to new customers or ones who may be considering canceling their service. This process represents a growing need for ________ to make faster business decisions.
Fine and Funky is a new e-commerce website that sells home decorating items and offers online decorating services. It wants to build loyalty and trust among its target market group, which are women age 35-55. Which of the following measures are most likely to help Fine & Funky achieve its objective.
Favorable endorsements from customers' peers
Which part of the SDLC planning process examines whether an initiative is viable from technical, financial, and legal standpoints?
Feasibility study
Zara, a fashion clothing based in Spain, wants to increase its online presence through online interconnections with a community of its customers. The company would like to create groups of customers who interact with each other as well as the company and generate information that can be used in future products. Which of the following will BEST help them reach out to people who may be interested in their products and tailor ads to reach precise target groups based on their members' profiles?
Social Networking
TracSoft is a web design and hosting company that caters to small- and medium-sized business with a variety of different e-commerce solutions. One of the most popular solutions for its clients with limited IT budgets is the use of ___________, in which the company pays a subscription fee to access a vendor's software remotely via the Internet.
Software-as-a-service (SaaS)
Keyword advertising
The Blue Door is a new high-end clothing store catering to college students in a small southern city. It recently launched a new line of accessories with the college logo imprinted. The company has set up a Google Ad account to deliver the link to its website as the top search result to Internet users when they search for words such as "scarves" and "collegiate accessories." Which is this an example of?
Which of the following is NOT a reason that organizations chose an operating system?
The amount of storage capacity it has
Forecasting
The business analysts at Blue Bell, a brand of ice cream, recently were asked to assess revenue generated over the past five years to observe seasonal and historical trends. After extensive analysis, they arrive at the conclusion that the sales were highest during the months of July and August, the summer months in the country, and an all-time low during January, the peak of winter. Which of the following tools would have BEST helped them arrive at the this conclusion?
Microformats introduce meaning to information by attaching semantics to it. What is the function of microformats like the hCard in the business world?
The electronic exchange of business card information
tactical
The general manager for Freeman and Associates is reviewing monthly project management reports to determine the best course of action for the next phase of the building project he is in charge of. The types of decisions he is making are ________ decisions.
Alyssa Meade is the database administrator for Realtree Outdoors Inc. She is updating the data warehouse by adding demographic data from the US census bureau to the company's customer records with zip codes before loading it into he data warehouse. What is this process called?
Transformation process
Clickstream data
Travels by Donna is a travel agency in Macon, Georgia, that recently created a website to attract travel clientele for the company. It is vital that the company is able to track time spent on each page by visitors, which will help them understand destinations and offers the customers are interested in. Which of the following will BEST help them understand customer behavior patterns as well as the URL the visitor just left?
Wells Fargo Bank is considering a new software tool that will help bank executives collaborate synchronously and facilitate online meetings with their branch office via the Internet. What is the name for the type of software that would meet the company's needs?
Web Conferencing
A newly opened real estate office, flournoy & Calhoun Realtors, in Atlanta decides to create a small website that provides an overview of the company, its mission, the contact information and address of the firm, and list of properties for sale. Which of the following information architectures would be most suitable for their website?
Flat website architecture
In Valdosta State University's database, the student table, with the student ID number as a primary key, is linked to the university department table through its primary key, which is the department ID number. In the student table the department ID is a ___________.
Foreign Key
Virtual teams are increasingly common in organizations as new collaborative technologies allow companies to draw on employees' expertise regardless of physical location and also reduce the number of physical meetings that require travel. A key drawback to virtual teams, however, is the lack of nonverbal communication to convey group norms. This can often lead to problems such as ________.
Free Rider Problem
An example of a Web-based e-mail service that was built from the ground up to work within the browser rather than with client software installed on computers is ________.
GMAIL
Navteq is a company that creates digital maps for navigation devices in cars and boats, as well as for walkers and biker. The technology Navteq uses to create the digital maps is known as __________.
GPS
When Pepsi's Chinese operations decided to grow its own potatoes to ensure a reliable supply of potatoes for its lay's potato chips, which in turn helped sales of its loads, the company was extending its operations by ____________.
Going upstream in their supply chain
Robert works for CHS Computer Specialists, which focuses on helping small business owners fix their company computers. Robert works primarily on PC components such as hard drives, DVDs, and monitors. What does Robert's role at CHS Computer Specialists focus on fixing?
Hardware
HR Central is a new company offering benefit administration services to companies that want to outsource their human resource function. HR Central does not have an in-house IT department and has decided to contract with a company called IT Remote Services that offers Software as a Service (SaaS). What type of service is HR Central contracting with IT Remote Services?
Hosting and managing access to software applications delivered over the Internet to HR Central on a subscription basis
Progressive Insurance recently deployed Salesforce.com for its sales agents; it provides real-time web-accessible metrics showing the number of new accounts for each rep, and it automatically sends e-mails to the whole organization to recognize and congratulate the top performers. This works on which of the following principles?
Human motivation
Freeman and Associates is a medium-sized construction company specializing in high-end customer homes. The bookkeeper handles all orders, approvals, invoices, and payments manually. Which of the following will help the company implement a more streamlined and faster approval system for its financial avtivities?
Integrating the modules in the financial system
MIT Open Courseware is a new type of college level e-learning that is offered free to a large number of participants around the world. The courses allow anyone to enroll and generally offer certificates, but not college credit. These courses rely on computer-based testing and feedback as opposed to feedback directly from an instructor largely due to the sheer number of the participants. This emerging model of e-learning is known as a(n) ________.
MOOC
portal
Macon State University recently implemented a ________ designed to provide a central location for students and faculty to access university information needed for registration, grades, and financial aid, as well as providing access to courses, email, and other secure resources.
Paula Watkins was surprised when a job position that she interviewed for and felt sure she had never materialized. She later heard that the company had conducted a search of her social networking profile that made them reconsider hiring her for the position. What should Paula have considered prior to applying for a new job?
Managing her online presence
Which of the following elements of website usability refers to the effort it takes to regain the same level of proficiency when a user returns to the site after a period of time?
Memorability
The search function of major photo-sharing websites such as Flickr.com depend on information that is tagged with each photo including the photographer's name, contact information, release and copyright status, as well as caption and location data. This information is collectively known as ____________.
Metadata
TracSoft, inc creates websites for small companies and provides consulting for search engine optimization. Which of the following factors is an important feature that TracSoft should consider when trying to improve the relevance of a company's website in each engines?
Quality of external links to the site from other websites.
stickiness
Rail Europe is a company that promotes and sells European train travel tickets in the North American market. The company was not achieving good results from its website, and visitors rarely stayed on the website long or purchased a ticket. To increase the ________ of its website, the company added more travel-related advice, interactive maps, and other content to its website.
Devon Degosta is updating the employee database with information on a new employee. She enters the employee information into the employee table and then tried to add a department ID for a department that does not exist in the Departments table. The system does not allow her to add the employee record until she creates a Department ID in the Department table so the employee can then be assigned to it. This is an example of the system enforcing a __________.
Referential integrity constraint.
Online analytical processing
Rodney Perkins, who works in the marketing department of the Fairfield Inn, has been given the responsibility of identifying patterns in the preferences of guests who have repeatedly visited the hotel in the past 10 years. Which of the following would BEST help him categorize the massive amounts of data to reveal preferences of guests, such as type of suite, room service, etc.?
Chandler Wright is a student at Georgia Tech University. She is setting up her email for outgoing email using her university email address, which is hosted by Georgia Tech. To set it up, she would enter the name of the ________ server so when she sends an outgoing email, it will first be transmitted to a port on the university's server.
SMTP
Taxpayers who move and do not leave a forwarding address may never receive their tax refunds because the check is returned as undeliverable. To address this problem, the IRS has implemented a process where taxpayers can go online and key in their name, state, and tax year to see if they have a refund that was undeliverable. This is an example of using a ___________ to retrieve information from the IRS database.
SQL query
Stricter financial reporting standards were implemtneted in the US in 2002 as a result of the _________
Sabanes-Oxley Act
The CIO at Bank of America recently decided that all bank operations should be moved to the cloud in order to save money and ensure his bank was using the latest and greatest technology available in the industry. To make the decision, he used only data that supported his plans and failed to consider studies that pointed to the risks and vulnerabilities in cloud-based computing. In this example, the CIO was exhibiting ________ in his decision-making process.
confirmation bias
The Web development team for AFLAC, Inc. has grown significantly as the company adds new subsidiaries, each with ta unique website. The company will need to implement a(n) _______ to help manage digital content and website development in this collaborative environment.
content management system
The project dashboard for the Wild River Social Media Project indicates that the project is behind schedule in several key activities that require Joe Roberts, the project manager, to reallocate resources to stay on schedule. In this example, Joe is performing which project management process?
controlling
Which of the following actions would strengthen the security of a password?
creating a password with symbols and mixed cases
EDP Corporation requires that employees sign a(n) ________, which encompasses services each employee will be provided, whether and how much they can utilize company resources for personal use, the kinds of surveillance that are in place, and reinforces legal requirements, such as prohibitions against unauthorized copying.
acceptable-use policy
Which of the following is an example of an executing process in project management?
allocating work assignments
NOAA.org is a website that allows visitors to search an extensive knowledge database for information about hurricanes and other extreme weather events. It contains frequently asked questions and is continually updated as new information becomes available. What step of the knowledge management process has NOAA successfully accomplished with the development of its massive searchable database?
capture the knowledge
The ________ refers to a process that organizations put into place coordinate and prioritize software bug fixes and feature enhancements.
change control process
Joe Roberts is finalizing the project management plan for the Wild River Social Media project, which will describe the components needed to ensure the success of the project and serve as a high-level road map for the project team. Which of the following project management planning documents is NOT a key part of the plan?
closing documents
A key concern in IT departments is that recent trends in ________ will affect how decisions about systems development and procurement are made and who makes them.
cloud computing and SaaS
To increase the probability that the Wild River Media Project will be successful and managed efficiently, Joe Roberts should ensure that he:
communicates the time, cost, and scope constraints clearly as the project unfolds.
Why do data ownerships issues often arise in the workplace?
data is shared by all the stakeholders in the organization
Devon Degosta is planning the organization's database. The model Devon is developing to identify what kind of information is needed, what entities will be created, and how they are related to one another is called a(n)____________.
data model
The marketing department has defined severable key ________ related to the Wild River Social Media Project including the creation of a new user interface that lets customers purchase photos taken on the ride and a feedback function where riders can post information about what they learned on the ride.
deliverables
Amy Thornton is the new instructional designer at Troy State University. She works with faculty in several different professors who teach online courses or are developing online programs for their departments. Amy's primary role as an instructional designer is to _______.
develop the best strategies for the e-learning course or program
Delta Airlines suffered a lengthy and embarrassing service disruption of flights when a fire forced it to rely on backup power systems and it discovered that some of its essential servers were not connected to backup power supplies. This situation more likely resulted from a failure to test its ______________.
incident response plan
Joe Roberts is the project manager for the Wild River Social Media Project. As part of the ________, he is establishing the groundwork for the project by clarifying the value it will bring to the organization, setting its objectives, and estimating the project's length, scope, and cost.
initiating process
Which phase of the project management process involves identifying the project sponsor, the project manager, and team members?
initiating process
Movies, books, research studies, music, and software are examples of ________, which consists of intangible assets that give the creator of the property the right to its commercial value.
intellectual property
In the ________ phase, project managers pay close attention to reports and dashboards that might show early warning signs that some tasks have fallen behind.
monitoring
The Maryland Motor Vehicle website is structured with multiple links in different services on the right navigation bar and links to various departments on the top navigation bards. This is an example of a(n) _______ website.
multidimensional website architecture
When actions are judged to be ethical or unethical according to how well they adhere to broadly accepted rules derived from natural law regardless of the action's natural consequences, such as the right to privacy or the right to free speech, they are known as ________.
natural laws and rights
The city government of Los Angeles recently upgraded its information technology infrastructure and, for the first time, implemented software in the human resources department that is freely distributed along with the code underlying the program. The type of software the city has implemented in HR is called ________.
open source software
When Kayla goes through the checkout line at the local grocery store, a(n) ________ captures the barcodes of her groceries and converts them to a digital format to generate the total amount of her groceries.
optical scanner
William Hart is a freelance writer and expert in rose gardening. He recently updated his gardening website with an instructional manual for cultivating a new type of rose. One of his visitors to the website copied the manual and posted it on his own blog and passed it off as his original work. This is an example of ________.
plagiarism
Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of ________.
practice
Sun Microsystems uses the ________ feature introduced by instant messaging to show whether technology experts in each of the various divisions of the company are logged in and available to answer a question, pick up the phone, or stop by for a brief meeting.
presence awareness
Sally Weathers is a student at Valdosta State University. Her student ID number is the main number she uses for her school-related activities such as enrollment and meal charges. Sally's student ID number in a table of student records would be referred to as a ___________.
primary key
A company requires that all technology purchases be approved by IT and must conform to company standards. This is an example of a(n) __________ that ensures a consistent enterprise architecture.
procurement policy
Brian Abeyta is responsible for the office that oversees all the projects going on throughout the organization. His office provides project management training, software, and support. What type of office does Brian manage?
program management office
Blackhawk Security Systems, Inc. is a government contractor that handles highly sensitive information for overseas military operations. Which of the following security controls is the company most likely to implement to ensure the safety of its high-level sensitive data?
prohibiting downloading data to USB drives
In order to begin work on the Wild River Social Media Project, the director of marketing must first obtain a ________, which authorizes the project and includes a clear statement of objectives, estimated start and end dates, the names of the relevant people and their roles, a tentative budget, criteria for success, and other pertinent information.
project charter
The technology project steering committee at Wolf Camera approved the expenditure of $50,000 for the development of a new photo-refinishing program for customers to use on its website. The project manager has estimated that the system according to the requirements will cost $100,000 to develop. In this case what should the project manager suggest to the committee to keep the project within their budget?
reduce the scope of the project
Projects focused on explicit knowledge and structural capital, much of which is in electronic form and scattered across different formats and media types, are hampered by the ease of copying and editing electronic files so that different versions contain inconsistent information. This problem is referred to as ________.
redundancy
A database model that organizes information into tables of records that are connected to one another by linking a field in one table to a field in another table with matching data is called a(n) _____________ database.
relational
Raymond James Investment Services recently completed its requirements definition document and provided the information to several software vendors so they can describe the software products they have that may fit. The document Raymond James has sent out is called a(n) ________.
request for information
Kennesaw State University's technology steering committee has decided to pursue the purchase of data-analytics software based on their research and information from vendors. They send out an invitation to software companies to submit a formal proposal with a detailed description of their products, services, and costs to implement the new system. The responses from the ________ will help the committee select the best vendor that meets their software requirements.
request for proposal
Amy Palmer is a systems analyst who is working on the analysis phase of a project to implement a new Web-based analytics dashboard for all department heads and managers in her company. She is helping the managers prioritize the functions of the dashboards into categories according to whether they are mandatory, preferred, or nonessential. The type of analysis Amy is working on is referred to as a(n) ________.
requirement analysis
Mead Industries recently implemented a new enterprise resource planning (ERP) system in its Valley, Alabama, production plant. It must quickly train its managers and floor supervisors on how to use the new system and each of the components. Because the managers work in shifts, Mead is evaluating various ways to administer the training to ensure all employees have the required knowledge. In this example, which type of training approach would be most suitable for Mead?
self paced learning
Tulane Medical School recently implemented a new web-based resource that was designed to integrate multiple sources of information about health and medical issues for its medical students and teaching faculty. The system encompasses a collection of online medical resources that can be read and understood by computers as well as the medical students and staff. The new system is an example of a ________.
semantic web
When employees create a shadow system to serve their specific information needs, organizations are often faced with many challenges, including:
several versions of the "truth"
To support an innovative idea for an important business project, a manager chooses to create a separate database system that is not integrated into the enterprise database. This is an example of a(n) ____________.
shadow system
Bainbridge Property Management Company employees must access several different software systems to coordinate vendors, manage customer rental agreements, and schedule maintenance updates to their apartment communities. The company implemented a ________ for their employees so they can access the systems they use most often with a specific user ID and password.
single sign-on
In comparison with primary storage, hard drives are ________.
slower in processing digital information
Lynn Brown is widely known as the one of the best customer relationship managers in her company. Over the years she has developed and maintained strong relationships with the company's customers and suppliers that have enabled the company to gain market share and profits in a competitive market. The type of intellectual capital that Lynn contributes to her company is known as ________.
social capital
Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions are referred to as ________.
software packages
Lynn Brown is a contract underwriter who does freelance work for a local insurance company. Her desktop computer has been infected with a software program that installed itself without her knowledge. The program monitors the websites she visits, her e-mail communications, etc. Data gathered from the monitoring activity is sent to a remotely placed hacker. Which of the following software programs is most likely to have infected Lynn's computer?
spyware
Yahoo! Canada has implemented agreements with more than 30 ad networks that are designed follow visitor's tracks as they browse through various websites. This controversial practice is known as __________ and is viewed by some as a potential invasion of privacy.
third-party cookies
Blue Cross Insurance Company recently implemented software to track online communications of its customer service employees who have unlimited access to the Internet. For which of the following reasons do employers such as Blue Cross adopt surveillance technologies for its employees?
to increase employee productivity
Dan Womack is an internal auditor who specializes in risk management audits for an organization's data assets. He has been hired by Wachovia Bank to perform a formal risk assessment for the company. Which of the following steps should he undertake first in order to assess the firm's readiness to face any potential security breaches?
understanding which information assets need protection
Automated Business Machines recently implemented a new enterprise resource planning system from SAP. They are evaluating additional modules from the same vendor for their supply chain management and customer relationship management systems. They are concerned that going with a different vendor will result in integration problems. This approach to purchasing software is called a(n) ________.
unified procurement
Pam Flowers is a production assistant for a company that makes documentary films for nonprofit organizations. Pam uses a ________ on her desktop and smart phone to provide quick access to her emails, IM, RSS feeds, conference calls, and video calls, which allows her to be in constant touch with her colleagues.
universal dashboard
Martin & Martin, LLC is a nonprofit organization offering pro-bono legal services using a network of lawyers. The basement of their office is filled with boxes containing the files of hundred of cases completed over the past 10 years. The legal documents stored in the file boxes are an example of __________.
unstructured information
Citibank is a large investment bank headquartered in New York. A recent security breach involved sensitive personal information belonging to their customers stolen by friend of a bank employee who accessed a bank computer in the lobby of a branch office by simply downloading information on a USB drive. Which of the following authentication strategies, if used by Citibank, is most likely to have facilitated the security breach?
user knowledge
When doctors in crisis situations form a triage that assigns of degrees of urgency to wounds or illnesses to decide the order of treatment of a large number of patients or casualties, they are using the ________ framework.
utilitarianism
At the headquarters of CitiBank in NYC, the strategic planning department has implemented a new process of co-locating all the team members working on its strategic projects so they are better able to collaborate and work together using white boards and other technologies that facilitate meetings and communication. This is known as a(n) ________.
war room
TracSoft is a website development company that creates websites for small companies that focus on e-mail marketing. The company uses e-marketing information systems that provide extensive tracing capabilities for their clients by embedding the HTML e-mail a ___________, which is a tiny, invisible image, typically a single pixel with a unique identifier.
web beacon
Sloan Academy is preparing a presentation about quality in online course design and wants to make the information available online to a large number of participants with asynchronous interaction. Which type of technology would be most appropriate for Sloan Academy to use?
webcasting
Information privacy is most difficult to achieve under which of the following circumstances?
when information is stored on highly interconnected systems
Hanover Pretzels recently implemented a new wireless network with coverage for all its plant operations and administrative offices. The fixed cost of the project was $180,000. What is the savings of the project if it returns the investment in three years?
$5,000 per month
Which of the following is NOT a key difference between corporate and education-based e-learning approaches?
College-based e-learning systems were not integrated with social learning tools such wikis, blogs, and other collaborative tools.
Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades?
Moore's law
Which type of network treats all processors equally and allows peripheral devices such as printers and fax machines to be shared without going to a separate server?
Peer-to-peer
tags in photos of old friends can help a person remember names better.
Photo-tagging is an increasingly common practice that has raised concerns about privacy for all of the following reasons EXCEPT:
Mead Corporation has recently approved the purchase of a new ERP system for its paper processing plant in Valley, Alabama. The approach that will ensure that all stakeholder's requirements are collected and documented is to form a(n) ________ during the planning and analysis phase of the process.
cross-functional team
Bots
iTicket, an online event-ticketing site, recently discovered that most of its good seats for a widely anticipated concert were preemptively booked in bulk by brokers. This resulted in a shortage of tickets that the public could have bought themselves. Which of the following would have BEST helped the brokers to book tickets in such large numbers?
The Project Management Office at Regions Bank in Atlanta recently received approval to begin a project to develop a new benefits administration system for the human resources department. The next step will be to analyze and document what the system should do from a business perspective. To begin this stage of the process, the PMO will need to have a clear understanding of the business process and identify any opportunities to optimize or streamline existing processes. This stage of the SDLC is known as ________.
requirement analysis
One of the most significant adjustments needed by information systems professionals when changing from traditional development methods to agile is:
resistance to requirements changes.
Which is a part of the XML family of standards that is used to describe online resources and their properties for the semantic web?
resource description framework
Greystone Properties has recently been alerted that one of its property managers is collecting and downloading confidential data about the residents in the apartment complex. According to the company's incidence response plan, which of the following actions should Greystone follow to best contain any damage caused by the information security threat?
restrict system access
All of the following are example of human capital metrics that can provide a company with value information about how well the organization is managing its human capital EXCEPT ___________
retention rate
Al Johnson develops condominium communities in central Florida for the senior living market. In a recent development project, Al found he continually added square footage and features to the units, causing considerable delays and added expense. Al's rationale is consistent with the idea of ________.
scope creep
Knowledge management is a broad term used by organizations, academic institutions, and governments to describe which of the following?
A set of strategies and practices organizations use to become more systematic about managing intellectual capital
Bow Chemical launched a social "alumni" network to tap the knowledge and skills of its retirees, employees on maternity leave, and other no longer working at the company by using an internal social network. Which of the following is one the driving forces behind the increasing use of sisal networks by organizations?
A shortage of skill and organizational knowledge as baby boomers retire
Which of the following websites is an example of a website that uses a sequential architecture?
A website that provides online counseling requires a visitor to enter certain information on the home page, which would then lead him to the subsequent page, until he is matched with a suitable counselor.
Best Buy is expanding its retail outlets to include smaller kiosk-type stores that will be located inside malls. They are recruiting a number of younger, tech-savvy employees to work at the kiosks. The company wants to create knowledge storehouses that employees can edit as needed, adding contributions from their own personal experience about products or updating existing information. Which of the following can the company use to help it organize how-to guides and create a substantial base of knowledge for its new employees?
A wiki
Christy works as an executive assistant to the president of Wykoff Industries. She spends the majority of her time answering emails, composing letters, and preparing estimates. What type of software is Christy using to complete the tasks in her job?
Application
Tactical
Arthur Anderson is the largest advertising firm in Washington. What level of decision making would Emily Harris, a marketing manager, be involved in if she undertakes decisions on promotional campaigns, Internet marketing, and brand awareness?
An important feature of unified communications is the ________, which lets senders know whether the individual is available to communicate at the moment and which mode he or she prefers.
Context Indicator
Ryan Carrick is an application programmer for Total Systems. He works at home two days a week, but interacts with his project team online, exchanging emails and IM throughout the day. When Ryan takes a break for lunch, what can he use to let his team know he will be unavailable for an hour?
Context indicator
James Key is a corporate trainer at Regions Bank in Atlanta. The bank is developing a new business intelligence department and will using Web-based analytics to track customer use of online banking services and other functions available on the company website. James is designing a course for employees to teach them about Web-based analytics. Which of the following strategies should James use to engage employees and help them understand and apply the concepts of web-based analytics?
Create a blog accessible to the whole company to highlight points from the course and how they apply to current events in the company.
AFLAC, In is implementing a new sales program designed to encourage customer service representative to offer additional insurance products to customers who call of service. This is an example of CRM strategy to earn more revenue from existing customer by ___________.
Cross-selling
The Netflix Prize was an open competition for the best collaborative filtering algorithm to predict user ratings for films based on previous ratings without any other information about the users of films. The contest was open to anyone, and a $1 Million pizza was given to the person or team that came up with the best solution. In this example, Netflix used ___________ to engage a large number of people to complete a task that they would ordinarily do within their company
Crowdsourcing
The collection and analysis of vast amounts of customer data that enable companies to target market their products to specific customers has created concerns about the use and misuse of customer information. Which of the following is NOT a reason for the increase in the use of "Big Data" by companies?
Customers have complete knowledge about the data that is collected about them.
What enables computers to run multiple operating systems and multiple software applications at the same time and creates multiple "virtual" machines all on a single computing device?
Virtualization
Which of the following is a type of intelligence gathering that uses statistical techniques to explore records in a data warehouse, hunting for hidden patters and relationships that are detectable in routine reports?
Data mining
The confusion created by __________ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources.
Data redudancy
Realtree Outdoors, Inc. maintains a centralized repository of information from inter sources, competitor information, census reports, metadata from documents and multimedia, and other information. This repository is known as a __________.
Data warehouse
Professor Jones is accessing information about students currently enrolled in her Management Information Systems course. She wants to print out a class listing so she can take attendance each day. The information about the students in her class is stored in a _____________.
Database
Craigslist.com is an example of a _____________, whereby the company owns the actual database but the records are created and managed by customers.
Database without boundaries
key performance indicators
Delta Airlines recently updated its ________ to include new measures related to airline safety and customer satisfaction with its online reservation system. These updated and quantifiable metrics will be used by Delta to evaluate its organization against industry standards.
In a global economy that is highly depended on worldwide trade and investment, trust is sky factor in financial transactions and reporting. The International Accounting Standards Board (IASB) plays and important role in global trade and investment by dong which of the following?
Developing and promoting a single worldwide set of financial reporting standards.
Which of the following is Not a function of the Web Accessibility Initiative (WAI)?
Developing free assistive technology products and services.
An electronic bridge between partner companies in a supply chain that is used transmit real-time information about orders, inventories, invoice, and other data is known as a(n) ___________.
Electronic data interchange
Operational decisions
Emily Robertson is an employee at Regions Insurance Company in Austin, the largest insurance company in Texas. What type of decisions will she undertake if her responsibilities include receiving customer queries, setting appointments for sales representatives, updating customer records, and tracking potential clients through call records?
The office manager for Freeman and Associates is concerned that subcontracts are billing the company twice of r work that is performed. which of the following reports would help her spot the fraudulent transactions?
Exception report
Realtree, Inc. is in the process of launching a new knowledge management system and needs to capture tacit knowledge from its employees that has been gained through years of experience but unfortunately never documented. What strategies should Realtree consider when trying to get employees to share information they have acquired over the years of working for the company?
Implementing incentives such as monetary awards and public or private recognition
Iron Bank Coffee shop has three stores, each operating independently with their own database of customers and products. The owner, Richard Smith, has decided to consolidate the databases of three stores into a single database. Which of the following is NOT a benefit Mr. Smith will realize by consolidating the databases.
Increases the number of customers for the coffee shops
Consumer Reports is a magazine that tests consumer products in its labs and disseminates information on the results so consumers can compare brands. consumer reports is an example of a(n)_______.
Infomediary
AFLAC, Inc. has recently implemented a company policy that all new IT projects be coordinated and approved by the project management office. Which of the following endeavors would this new policy apply to?
Installing a wireless network in a new branch office
Which of the following is the primary function of unified communications?
Integrating multiple applications and communications channels into a single interface
Which of the following functions does a firewall perform?
It defines which IP addresses or domain should be blocked
The waterfall or traditional software methodology is considered by many to have exceeded its useful life and inappropriate for modern development projects. Surveys, however, show that the method is still widely used in many organizations. Which of the following reasons explains why it is still considered a viable methodology in today's fast-paced development environment?
It has a logical and familiar structure, which is comfortable to use.
Which of the following is a drawback of the waterfall method?
It is unable to adapt to changes of the business landscape.
Georgia Tech University recently updated its email system to a newer incoming mail protocol called IMAP, or Internet Mail Access Protocol. Which of the following characteristics is TRUE about IMAP?
It maintains emails on a server instead of on a single machine.
The indie band, Whiskey Bent, buys a URL, www.Whiskeybent.com, for its website, which has a unique, numerical IP address assigned to it. After a year, they move their website to a new server with a different IP address. In this situation what happens to URL of their website?
It remains the same.
The executive team at AFLAC, Inc. wants to encourage more productive brainstorming in its product development meetings. Several employees have complained that their opinions are not captured in the minutes of the meetings and that certain individuals dominate the discussions. It has decided to begin using a new group decision support system to facilitate the process. What is one of the key advantages AFLAC will realize using a group decision support systems?
It will allow users to express independent viewpoints that may differ from those of others in the group.
Market basket analysis
James Coburn is a business analyst at Dillard's, a high-end retail store. James is preparing a report to assess customer data to understand buying patterns of customers when they purchase multiple items. What analysis process will BEST help him analyze purchasing habits of customers who bought rain boots along with umbrellas, ties along with shirts, and hair clips along with headbands among other related products?
The conversion rate
Jonathan Hudson is responsible for analyzing web metrics for Blockbuster Video's online movie rental business. Which of the following metrics would he analyze to determine the depth of each visit to the website?
Building a data warehouse optimized for complex queries
Kyle Albright is a database administrator at Regions bank in Atlanta. He is currently working on problems of information overload on the bank's operational systems. Which of the following actions would BEST help Kyle get the systems to work faster and prevent information overload?
Abercrombie Financial Consultants is planning to install a network in its office so employees can work together on client files and documents, manage tax records, access the Internet, and share the company's new printer/copier. The company wants to have control over which employees have access to files, so it will need to have a central server. What type of network would be most appropriate for Abercrombie to invest in?
LAN
The Acme Company's payroll office maintains its employee pay records within its own computer files, each containing information that is required for processing monthly payroll checks. A separate area of the company handles employee benefits with its own computer system and employee records. Acme Company is limited to t comparing and analyzing employee information in these files for which of the following reasons.
Lack of data integration
Cambridge Landscape Architects is evaluating a new CAD system to assist with landscape design projects in its new urban garden design center. The company should consider buying the CAD software versus developing a custom system in-house under what circumstances as a general rule?
License software meets 75 to 80 percent of its requirements.
Netflix uses customers survey to identify delays in delivery of movies to their customers by the US postal service. The surveys give Netflix valuable information and improves the company's
Visibility in the supply chain
Brasfield and Gorie, Inc., a large advertising company with offices across the country, began an employee discussion forum on its website to allow employees to develop a sense of identity and solidarity. There were no restrictions on employee postings, to allow employees to interact freely. However, a few months later, a few employees began criticizing the company on the forum and undermining morale. The company does not want to limit employee interaction, but at the same time, it would like to limit what employees can write. Which of the following features of a discussion forum will help them achieve this?
Moderators
Devon Degosta is finalizing the database for DD-Designs. The last process involves minimizing the redundant information in the database and eliminating any awkward many-to-many relationships. Which process is Devon performing?
Normalization
The employee database of Synods Financial Company needs to store the birth date of each employee. In the context of database architecture, this is an example of ______________.
One-to-one
Chancellor's is a high-end men's clothing store that consistently finds it must resort to discount blowouts to get rid of excess merchandise. Which of the following scenarios is most likely to have tigers this action?
Overestimating demand forecast accuracy
Michael Holliday is a business systems analyst who has recently been assigned to work on a feasibility study for a new e-911 system for the city of Memphis. Which of the following phases is he working on as he determines if the system will provide a good return on investment for the city?
Planning
Blue Hen Organic Foods has decided to use a cloud-computing service to manage the company's computer processing and data storage needs. Blue Hen's risk-management team has identified several concerns with implementing a cloud-based computing architecture. Which of the following is NOT a risk associated with cloud computing?
Scalability of the system to meet customer demand
________ is a type of agile method that offers a framework for software development that relies on tightly knit, cohesive teams that do sprints of two to four weeks each.
Scrum
________ is an Internet marketing strategy used to increase the quantity and quality of traffic from search engines, often by improving the site's position in result lists.
Search engine optimization
Julie Van Horn is a human resource manager at the Intuit Software Development Center in San Jose, California. She monitors the flow of people coming in and going out of the organization and coordinates the level of access for each employee. Which of the following requirements is she focusing on while tracking the authentication of employees to ensure the privacy and safety of the data?
Security requirement
The supply chain council developed the SCOR model that illustrates the five processes for successful supply chain management for which purpose?
Standardizing the terminology and improving communications among suppliers and customers
Morgan and Morgan, a well-known law firm in California, adopts a regular practice of documenting its client-related data daily in an electronic database. The client-related data includes nature of legal advice sought, revenue generated by each client, and progress on each case, among others. What type of intellectual capital does this data represent to the firm?
Structural capital
Amazon.com stores all translation data about its customers with clearly defined fields for customer name, items purchased, order history, amount spent, ect. This is an example of __________.
Structured information
In an ERP suite that includes modules specialized for higher education, which of the following would be used by students to register for classes, check for prerequisites, and obtain course information?
Student academic records
Which of the following situations is representative of the "last mile" issue in telecommunications?
Suburban subscribers of an Internet Service Provider (ISP) complain of poor Internet speeds compared to those enjoyed by downtown users.
Which type of software controls basic operations such as file management, disk storage, hardware interfaces, and security?
System
Eversen Energy Partners works in remote areas of Alaska trying to identify renewable sources of energy and educating locals on conservation and alternative sources of fuel. The employees of Eversen have been with the company since its inception and have spent many years learning the local culture and how to communicate well with the village residents. What kind of knowledge do Eversen employees use when working in this environment?
Tacit
Joe Roberts is a senior at Georgia State College who is majoring in finance. He is the team leader for an important class project for his capstone class. The student team members have difficult schedules to coordinate, so Joe decides to conduct most team meetings in a virtual environment. Joe knows that to compensate for the weak norms common in virtual teams, he must make the team expectations more clear. What type of document would best help Joe communicate expectations to his team?
Team Charter
Organizations are increasingly using e-learning approaches to train employees and help build intellectual capital. Which of the following is FALSE about e-learning?
Technological glitches are reduced because employees use their own computers.
John Finley is an account executive for Wellington Industries, which has subsidiaries around the world. He is planning his annual sales meeting, which is held online via the Internet. Which of the following technologies will enhance his meeting with media richness and interactivity among the participants?
Telepresence technologies
One of Zappo's goals is to have high levels of customers satisfaction among its website customers so they will be likely to return to the website for future purchases. What information is Zappo's likely to collect to measure customers satisfaction?
The ratings of individual experiences on the website by the users
optimization analysis
The shift supervisor at St. Francis Hospital uses ________ to determine the best schedule for her evening nurses, which minimizes overtime while ensuring there are a minimum number of nurses staffed for the number of patients in the hospital.
portal
The term ________ refers to gateways that provide access to a variety of relevant information from many different sources on one screen.
Which of the following is a key advantage of using twisted-pair wires for transmission of data?
Their thin, flexible shape lets them wind easily through ceilings, walls, and cubicles.
Which of the following refers to the technologies that make voice communications across networks using packets feasible, including over the Internet?
VoIP
Which of the following is NOT a reason that fiber optic cables are ideal for long-distance transmission?
They are cheap and easy to install.
A small start-up business offering system development services and website hosting has decided to adopt an agile software development method so customer projects can be developed and delivered in a short time frame. What characteristics best defines the agile methods?
They involve characteristics of cohesiveness and trust.
big data
The "Internet of Things" is often considered a major contributor to ________, which also includes information collected from wikis, blogs, social networking sites, and discussion forums.
John Montfort has been hired by Daniel Appliance Company to collect data from customers who returned appliances over the past 10 years. The survey asked for the customer's opinion about the kind of service they received. John survey results are likely to be of use to the company because the information lacks which of the following characteristics of high-quality information?
Timeliness
To compete against larger athletic stores and Internet retailers selling running shoes and equipment, the Big Dog Running Company recently created a Facebook page. Which of the following objectives is Big Dog trying to achieve with the use of a social networking site?
To connect with customers and announce new products
The online book review magazine bookreviewusa.com offers free access to all their reviews and author interviews; however, only those who have purchased a premium access can read books extracts from recently published books. What is the primary web goal of this organization?
To inform or entertain the audience.
The Huffington post generates revenue by providing ad-supported content such as news, blogs, entertainment, and commentaries. What is the primary web goal of "HuffPost"?
To inform or entertain their audience.
For what reason would Payless Shoe Store, which follows a low-cost leadership strategy, pst and "All sales Final" sign on its products?
To reduce the cost incurred the supply chain
mashup
Tom Tebeau is a Web designer at a publishing firm in Atlanta where he is currently using a process to aggregate a wide array of information like book reviews, customer feedback, awards won, and company details on its public website. Which of the following is he using to bring together all this information from multiple internal and external sources onto the company's customizable Web pages?
What are RFID tags typically used for?
Tracking shipments of physical goods
Which of the following facts BEST explains why it was harder for Amazon.com to build trust in its e-commerce website compared to Walmart?
Unlike Walmart, Amazon.com did not operate our of physical retail locations.
The Blue Door is an online clothes selling website that has a low rate of customer retention. Which of the following can help increase its customer retention?
Using CRM to track customer behavior when they visit the site.
An objective vendor selection process that evaluates each vendor on how well its proposal meets the stated requirements is termed_______.
Using a weighted scoring model
Andy heads the IT department of a small company based in Chicago that sells customized T-shirts and corporate incentive items over the Internet. The company has seen a surge in popularity and is planning to expand its operational base to four more cities. However, Andy is directed to come up with a strategy to cut down on the costs incurred in maintaining multiple servers in different cities to host the marketing and e-commerce sites. Which of the following measures will help Andy achieve his objective?
Using virtualization software to run multiple OSs on a single server system
Ford Motor Company recently introduced a new app that lets potential customers test drive new models in a graphic 3-D environment using their personal computers. The new application uses ________ to let customers experience many of the car's features in a simulated environment.
Virtual Reality
Quantifiable metrics most important to the individual's role and the organization's success
Which of the following BEST describes the term key performance indicator?
Classifying and indexing web pages for search engines
Which of the following real-life functions does an intelligent agent perform?
________ is a publicly accessible website that allows users to add and edit interlinked web pages and make contributions from their own personal experience to update existing articles with current information.
Wikipedia
Acme Pest Control is considering implementing cloud computing to link its three locations to the main office where there is currently just a single PC. The company owner, Mr. Greenleaf, has little technical knowledge and does not have the capital to invest a large amount in technology. What advantages would Mr. Greenleaf have in implementing cloud computing for his company?
With cloud computing you pay only for what you use, so a small business will save money.
Delta Airlines uses an Operation Flight Attendant Scheduler to manage its workforce of light attenuates and to ensure all flights are adequately staffed. Which is this and example of?
Workforce management module
The Securities and Exchange Common (SEC) implemented electronic reporting based on __________ to develop a common language for financial reporting, improve transparency, and help eliminate manual process.
XBLR
The NYC transit system is experimenting with commuters paying for subway fares using their mobile devices, thereby eliminating the need for carrying cash. This is an example of _________.
a digital wallet
Tom's Food Company recently experienced a complete crash of its website that prevented customers from accessing the website and employees from using the system to process new orders. The information security officer traced the problem to an attack by a botnet triggered outside the company. The disruption to the company's website is called ________.
a distributed denial of service
Janie Mount received an e-mail that contained a link to a website that appeared to be the website of her bank. The e-mail directed her to open the link and update her personal information including her credit card number, her Social Security number, and her date of birth. She later found that her credit card was fraudulently charged for transactions she never made. This is an example of Janie being a victim of ________.
a phishing attack
Joe Roberts, the project manager for the Wild River Social Media project, is creating the work breakdown structure for the project so he can develop a time frame for the project. All of the following are features included in project management software that will help Joe manage the project EXCEPT ________.
a requirement's definition document
Columbus Financial Consultants (CFC) is evaluating various options for its enterprise resource planning system. The company has systems running on different platforms and would like to connect the systems and improve consistency. The interruption approach that best meets CFC's needs is ___________.
a suite with synchronized modules
In a recent meeting with the top executives in the company, the CEO, Dan Klippinger, was given a ballpark figure to implement a new customer relationship management system that was predicted to save the company $5 million dollars over the next few years. Although the requirements for the system had not been determined and the numbers were just estimates, the CEO used the amount he initially heard in all his future discussions about the system. The tendency for the CEO to rely too heavily on this single piece of information is called ________.
anchoring
When Verizon software developers created Web-based "services" for each of its business processes using interfaces, they were using a service-based architecture in which systems:
assembled from relatively independent software components.
Capital One has different vendor software for each of its main enterprise systems including an ERP system, an SCM system, and its customer relationship management system. The company uses only the best system for each of its primary functions and then builds interfaces among them to unify the system architecture. Citibank is using a(n) ________ approach to software procurement.
best of breed procurement
The accounting department is conducting a series of data back-ups in preparation for year-end reporting and preparation of documents for the auditors. This activity is considered a ________ that involves information technology resources.
business process
When Stan Copelan, a staff accountant at a large brokerage firm, decided he had had enough of seeing customers lose their life savings from corruption in his company, he decided to post information on a blog about the company's unethical business practices. The company fired Stan, which resulted in the blogging community responding by reposting information about the corruption and damaging the company's reputation. In what way did ICT play a role in this situation?
by providing a viral reach that amplified the effects of the corruption and exposed the company's wrong-doing
June Bug Books is an e-publisher of rare and out-of-print books. The company has recently decided to use an information system that administers the way its customers access its online publications of books that have been digitized. The system assigns each of the customers with a unique ID, maintains records of the books purchased by them, encrypts electronic documents for transmission, and includes options to order hard copies of the electronic documents they read online. Which of the following refers to the set of technologies used in this case?
digital rights management
At a recent mock drill held at the headquarters of Pratt & Whitney, department managers used the company's ________ to guide their actions following the simulated disaster that destroyed their network access and technology resources.
disaster recovery plan
Recent research suggests that college students increasingly consider cheating on tests, copying intellectual property, or plagiarizing information for term papers to be more acceptable when they use a computer or the Internet to do it. These findings suggest that students become more ________ when they interact online and the physiological distance is greater, thereby minimizing the harm.
disinhibited
Brad Wallace conducts several online sales meetings a year as the district manager for Provident Insurance Company. During the meetings, Brad often comes across to his sales team as arrogant, blunt, and aggressive. This has had a negative impact on moral and turnover in his sales force. Brad is exhibiting a characteristic common in online environments know as ________.
disinhibition
A powerful technique that protects sensitive data is ____________.
encryption
to implement the organizations five-year strategic plan, Dick's Sporting Goods has decided to invest in a system that will support its core functional departments including financial and asset management and its human resource functions. the type of system Dick's is planning to invest in is called a(n) __________.
enterprise resource management system
Well Fargo Bank recently implemented an integrated application suite to support the whole organization that includes modules to manage financial, human resources, supply chain, customer relationships, and the business processes, crating a "suite of suites" called_________.
enterprise resource planning
The tendency to continue investing in a project, despite mounting evidence that it is not succeeding, often comes about because people mistakenly let sunk costs affect decision making rather than weighing the value of further investment is known as _______
escalation of commitment
Audrey Tillman is head of HR for a large Chicago-based real estate and property management firm with offices located throughout the northeast. She is trying to identify a potential candidate in the company to manage a complex new property the company was recently hired to manage. The position requires extensive expertise in the field and experience working with executives. Which of the following tools would help Audrey locate the best candidate for the position?
expert location system
Consumer Reports is a magazine that tests consumer products in its labs and disseminates information on the results so consumers can compare brands. The information that is analyzed and published by Consumer Reports can be accessed by consumers from their website, and it is also sent to subscribers in the form of a printed magazine. The product information is an example of ________.
explicit knowledge
Cary Brown works in the IT department at Zappo's shoes, an online retailer of clothes and shoes. The department is constantly developing new functionality on its website to personalize a shopper's experience. Because the developers work under pressure to produce quality software quickly, they have adopted a development method of working in pairs, reviewing one another's work, providing each other with feedback and testing the code as it is written. This method is an example of ________.
extreme programming
The expertise a systems integration consulting firm brings to an organization is:
giving the company access to experts who know the software well and how to implement it most effectively.
The success of the 419 scam is based on the human frailty of __________.
greed
At a conference of music professors, users were instructed to use the #musicedu symbol to preface their comments about the conference topics on Twitter so other attendees could easily locate information. This is an example of using a(n) ________.
hashtag
Chick-fil-A is opening a new store in Sacramento, California, that will be run by one of their new franchise owners. The company has asked Josh Carter, a manager with more than 10 years with the company, to help open the store and teach the new owner how to run the business. What type of intellectual capital is Chick-fil-A leveraging by sending Josh to help open the new store?
human capital
John Finley teaches an international business course by using a combination of traditional lectures in class twice a week and an online discussion and quiz that his students must complete for each chapter. He also posts all his course materials, such as PowerPoint slides, on his course website so students can access them at any time. The approach to e-learning that John is using is commonly referred to as a(n) ________ model of e-learning.
hybrid
Robert Johnson works for the Chambers County Library as an events coordinator. He is responsible for coordinating the annual book drive with several other agencies in the area as well as various book clubs. What collaboration tool should Robert consider when trying to establish a meeting schedule for everyone involved in the planning process?
iCalander
Which of the following is NOT one of the criteria commonly used to determine the value of an IT project?
improvement in customer satisfaction level
Hostess has an ad in an e-magazine for its new chocolate Twinkies snack placed next to an article on the rising rate of diabetes in American youth. This is an example of ____________.
inappropriate product placement
Innovative Solutions is a patent law firm based in San Francisco with offices located on the east and west coasts. The firm provides services such a drafting patents, filing patent applications, and managing the intellectual property rights for its clients. The company is planning to build an electronic database of the patent applications it has filed for its clients over the years. However, most of its clients are not tech-savvy and often rely on handwritten notes for their reference. Which of the following software tools would best help the firm convert the large number of paper-based notes from its clients into electronic records that can be easily searched and referenced?
intelligent character recognition
Total Service Group, LLC is an information technology firm that uses its own private web space to organize and distribute employee forms and announcements. It has recently begun using the same web space to manage its knowledge-related initiatives as well. The company's employees are able to access information about HR, procedure manuals, and frequently asked questions. The private web space is an example of a(n) ________.
intranet
Farid Nia is the Application Development manager for Nexus Corporation. He is working on a project to design and build a new web-based time management system where employees can use their smartphones to log the number of hours they work. The time horizon for the deliverables depends on when the next release is due and what the development team determines they can deliver in that time frame. This is an example of a(n) ________ approach to software development.
iterative
The unique characteristics of a project that distinguish it from routine business processes included all the following EXCEPT ________.
it doesn't require resources from different areas
The Chicago Culinary School uses an e-learning system for students to watch videos, learn terminology, and master fundamental knowledge about cooking. When developing the course for the culinary school, the course designers decided to create ________ with all digital resources about each topic organized in one place. This approach lets students access and complete just the learning modules they needed to complete each class and also allowed the course designers to easily update and reuse the learning material.
learning object
The head of information security for TIC Credit Union recently suggested that the company increase the level of online surveillance of employees to reduce the risks of employee theft and violations of customer privacy laws. Which of the following negative impacts should the bank president be concerned about regarding the recommendation?
lowered productivity of employees
Using the collective powers of a community to identify and classify content significantly __________ content categorization costs.
lowers
Iron Bank Coffee Shop Recently implemented technology that allows the company to "push" coupons to customer's mobile devices as they get near the store. This type of technology is an example of _______.
m-commerece
As organizations move more of their mission-critical applications to the cloud, they find that security concerns __________.
still persist
Brice Bishop is the senior environmental engineer for Energy Savers, LLC. The company is developing a new e-learning system that will include modules for new engineers to complete as part of the company training on environmental engineering processes specific to the company. Brice has been asked to decide what needs to be included in the modules because he has the most knowledge in the company on engineering topics. Brice's role in developing the e-learning system is called a(n) ________.
subject matter expert
Amy Smith is a recruiter at total service corporation, which handles customer serve functions for a credit card processing company. The company recently implemented a system that allows Amy to track each employee's training, performance evaluation, and career development progress. She is also able to help managers with succession planning and training needs. The system Amy is suing is known as a(n)________.
talent management system
Although societies and governments have developed a multitude of copyright laws, patents, and other legal statutes to protect intellectual property rights, they have found that enforcing intellectual property laws becomes difficult when:
the intellectual property is digitized.
One of the critical factors that contribute to the failure of projects is ________.
the lack of executive support for the project
