MIS 2901 ADAPTIVE LEARNING #1

Select two objectives that might typically be accomplished during the planning phase (the second stage) of the project management process.

1) A Gantt chart is created or fine-tuned if one was started during the feasibility study. 2) A meeting with project stakeholders is convened allowing these key players to review the Gantt chart and the project timeline.

Select three circumstances that describe when one might use mainframe computers.

1) A company seeking better operational efficiency. 2) An airline taking reservations. 3) A warehouse restocking a recently published book.

As technology improves, the capabilities of, and the demands on, business management systems increase. Select three examples of the impact of advancements in business management systems on the expectations of users.

1) A customer checks the status of his pizza's creation and delivery from his phone 2) A lead contractor views the latest changes to a building blueprint online. 3) A sales representative observes customer purchases of 15 client stores in real time.

Which two of the following are examples of managers using a decision support system?

1) A doctor evaluating a patient with complex, unusual symptoms tracks the patient's symptoms in the electronic health record (EHR) during the exam. The EHR analyzes the symptoms, suggesting possible illnesses related to the symptoms. 2) A sales manager wants to know how customer responses to a large, multistate sales promotion affect each of his reps' sales in real time.

Which of the following is an example of what an information policy could specify? More than one answer may apply.

1) A health insurance company stores data that patients self-report as inputs on its website, but does not link that data with information about the patient's search history. 2) A large corporation grants access to salary information to the direct supervisors of employees and to members of the Human Resources department who administer payroll. 3) A user agreement on a website indicates that it will store the browsing history linked to the IP address for an indefinite amount of time and reserves the right to sell that information to interested parties.

Which of the following is an example of why a database should be accessible through the web? More than one answer may apply.

1) A large portion of a company's workforce are contract workers who work offsite, using their own devices to complete their work. 2) A small distributor with limited staffing wants customers to be able to track the status of their orders without having to contact a customer service representative. 3) A company has recently scaled its operations so that it competes internationally and needs business partners all over the world to have access to its database.

Which of the following would be a reason why an organization would use web usage mining? More than one answer may be correct.

1) A new social media platform wants to increase engagement and is looking to know what content its most frequent users spend the most time engaging with. 2) An e-commerce business looking to improve the customer experience on its website to boost sales wants to know what types of sites users go to after visiting their website and putting items in their cart, but not completing a purchase.

Business management systems need three major components in order to provide the services expected by today's managers. These include:

1) A predictive information system 2) A database management system (DBMS) 3) A decision-making information system

Which of the following sets of characteristics specifically apply to relational databases? More than one answer may be correct.

1) A relational database organizes data in tables composed of records or objects (the rows), and fields (the columns). 2) Data tables in a relational database are linked by the fields they have in common.

Which three of the following are examples of a business that would benefit from scheduling software?

1) A restaurant that is open for lunch and dinner and has a full bar staffed with a bartender. There are 50 tables in the restaurant and each server is responsible for no more than five tables at a time. 2) A daycare center that is open Monday through Saturday from 7:00 am until 6:00 pm. There are six classrooms and each must have two teachers present at all times. No employee may work more than 40 hours per week. 3) A national drugstore chain whose policy is that there must be two cashiers, one stock person, and one manager or assistant manager working per shift.

Which of the following is an example of a web experience that could be improved by web mining? More than one answer may be correct.

1) A small online retailer has noticed that most people viewing products from its gaming pages browse for about 5 minutes and end up making purchases, but over 75 percent of people viewing products from its home goods pages leave within the first 30 seconds. It wants information on how the two pages are different. 2) A travel company wants to know what amenities people search for before booking a hotel for a vacation so that the company can increase the coverage of those amenities on their website. 3) A subscription learning app that targets kindergarten students wants to meaningfully update its lessons so that visually impaired children can use them.

Select three options that describe benefits of cloud computing.

1) Access to applications software 2) Flexibility of user devices 3) Affordability for business use

Select three options that describe advancements made in point-of-sale (POS) system software in the 1990s (in addition to in-store sales and tax tracking).

1) Across-chain sales and inventory tracking 2) Immediate communication with internal financial teams 3) Stronger connection with customers

A query is a request for information stored in a database. One of the benefits of using a database to store information is the ability to run a query. In relational database management systems (RDBMS), there are a variety of query tools that are used to execute and run queries. Which of the following are tools used to run queries in an RDBMS? More than one answer may be correct.

1) Action queries 2) SQL specific queries 3) Crosstab queries

Which of the following are examples of data objects that a relational database management system (RDBMS) may include? More than one answer may be correct.

1) Addresses of the company's wholesalers and the number of items in a company's inventory 2) Names of customers and records of when merchandise was returned

Which two of the following problems may be solved with the capabilities of an ERP system?

1) An apparel firm needs to know how directly its marketing and advertising efforts effect sales. 2) A manufacturer must coordinate its new production line with elements of its supply chain.

Which of the following is an example of an organization analyzing predictive behavior with the goal of creating new offerings? More than one answer may be correct.

1) An in-home healthcare provider tracks the hospital readmission rates of elderly people who live alone after they received care for falling in their homes. 2) Netflix tracks what users who viewed all three seasons of Stranger Things also had in their queues.

In which three of the following situations would data analytics be most helpful?

1) An international automaker is producing a new line of vehicles in several locations and the production lines must run uniformly and smoothly. 2) A search engine continually adjusts its algorithms as more data enter its servers. 3) A healthcare firm has received a vast amount of information from drug companies and research entities and must finalize their policies and communication concerning several controversial treatments.

Which of the following tasks are NoSQL databases designed to do? More than one answer may be correct.

1) Analyze nonstructured data 2) Create queries from the data created from web apps 3) Manage large datasets across different platforms

For which of the following tasks would it be more appropriate to use a NoSQL database than a SQL database? More than one answer may be correct.

1) Analyzing large volumes of data that are stored in the cloud 2) Organizing user-generated comments from your company's Twitter, Facebook, and Instagram pages

Relational database management systems (RDBMS) have a variety of tools that can be used to execute/run queries. One of these query tools is the ability to execute/run action queries. Which of the following are common types of action queries? More than one answer may be correct.

1) Append query 2) Delete query 3) Update query

How do managers use personal computers for their business needs?

1) Communicating via e-mail 2) Creating and using databases and spreadsheets

Select three methods businesses use to house a business management system.

1) Customized, cloud-based solution (PaaS or IaaS) 2) SaaS solution 3) On-premises custom solution

Select the two statements that correctly explain the roles of data marts and data warehouses in a decision support system (DSS).

1) Data marts are used to analyze recent data that a department needs for operational troubleshooting and management, because they collect and measure data specific to that area. 2) Data warehouses are used to analyze long-term, historical data for an organization's strategic purposes, because they store data from different time periods and subject areas.

Which three of the following are key benefits of electronic point-of-sales (POS) stations?

1) Decreased customer wait time 2) Increased information available to managers 3) Increased accuracy

For what two reasons might a large organization choose to use remote desktop software rather than employee monitoring software?

1) Detailed oversight of a large number of employees moment-by-moment may be problematic due to capacity. 2) Employee privacy concerns must be balanced with organizational needs.

Which of the following is a task that data administration would be responsible for? More than one answer may apply.

1) Determining that two-factor identification must be used to access data that the company has determined to be confidential. 2) Deciding that the organization will begin collecting and storing users' locations upon the release of the next generation software for its mobile app. 3) Defining policies stating that employees may not share data with people who are not employees of the organization.

Select 3 activities that typically fall under the purview of an HR manager.

1) Dress policies 2) Fraternization policies 3) Employment agreements

What are three advantages of using personal computers in business?

1) Flexibility of use 2) Efficiency 3) Improved team communications

Which three of the following are components of supply chain management systems

1) Forecast future inventory needs 2) Manage inventory in real time 3) Ability to create and process purchase orders

Select two reasons why senior management should seek buy-in from stakeholders when implementing a new business intelligence (BI) system.

1) If users do not understand the process the BI software will unnecessarily waste an organization's resources. 2) If users find the BI software too cumbersome to use it can lead senior management into making sub-optimal decisions.

Select three reasons why managers use customer relationship management systems.

1) Improve pricing decisions 2) To customize marketing messaging 3) To target profitable customers

Which of the following correctly describes a type of data mart? More than one answer may be correct.

1) Independent data marts are separate from a data warehouse and are created in order to collect data relating only to particular business functions. 2) Dependent data marts extract data from a data warehouse when it is needed. 3) Hybrid data marts combine data from a data warehouse and other collection systems.

Why is online analytical processing (OLAP) software included in many business intelligence (BI) software applications? More than one answer may be correct.

1) It allows users to view data from different perspectives or angles and gain new insights. 2) It allows reports and analytics to be exported to more user-friendly, front-end tools. 3) It allows for sophisticated data and trend analysis, data modeling, and forecasting.

Ayala has decided to implement a new business management system. What are two advantages of hosting on-premises?

1) It can be configured to meet the unique needs of the organization. 2) Any changes deemed necessary can be implemented extremely quickly.

From the following list, select four typical characteristics of telecommuting.

1) It requires reliable, high-speed Internet access. 2) It reduces the environmental impact of road traffic. 3) It often places additional demands on employees' time. 4) It allows employees to work from almost anywhere.

Jim, an HR director, does not want to change business management systems, even though it brings several advantages and falls within his department budget. What are two reasons why Jim might not want to make the change?

1) Jim believes changing to the new system will cause a decrease in productivity, at least in the short-term. 2) Jim believes the change will create employee stress as they are required to adapt to a new system.

Which two of the following are reasons why employee scheduling software was originally developed?

1) Make the execution of management policies more consistent 2) Improve the quality of employee performance

How have management information systems (MIS) changed the management of organizations? More than one answer may be correct.

1) Managers (and employees) can communicate different types of information in a greater variety of ways. 2) Managers can have more information and data about the organization to help them make smarter decisions.

Meera loves her job, especially the fact that she can work both from home and in the office. Lately, however, being available and accountable 24/7 is starting to crowd her, and she feels her personal life slipping away. To improve her work-life balance, what are two strategies Meera should try?

1) Meera should plan her day according to priorities that she's reasonably sure are achievable. The first step of her plan may include scheduling a specific time for responding to e-mails and calls. 2) During the day, she can take a break for informal chats with colleagues in person when she's in the office or over the phone when she's home. At the end of the day, Meera should give herself time to wind down and get the rest she needs.

Emerson has decided to implement a new business management system. What are three advantages of choosing a cloud-based custom option such as a platform as a service (PaaS) or an infrastructure as a service (IaaS) system, over an on-premises option?

1) More secure from hackers 2) Storage size can be quickly scaled to meet changing needs 3) Reduces the need for a large IT staff

What are two advantages that made mainframe-based POS stations among the first commercially available local area networks?

1) Ongoing backup of data generated by each POS station 2) Communication between POS stations within a store

Which of the following tasks can businesses perform with the help of in-memory computing? More than one answer may be correct.

1) Predicting the impact of news on stock prices and conducting immediate transactions 2) Mapping alternate driving routes to help truckers avoid bad weather and traffic jams 3) Alerting online customers that the desired item is out of stock, before the order is placed

Select three options that are examples of how client-server networks are used.

1) Printing from a shared computer 2) Data backup 3) Data storage

Select three popular inventory management systems.

1) QuickBooks Enterprise 2) Oracle NetSuite 3) SAP Material Management (SAP MM)

Which of the following improvements might be the direct outcome of a data quality audit? More than one answer may be correct.

1) Recommendations for a new data management design and prescriptions for preserving data quality 2) Corrections in source data issues and ways to examine data over time 3) Elimination of redundant metadata and strengthened referential integrity

Human resources managers focus on which three of the following?

1) Recruiting, hiring, training, retaining, compensating, appraising, promoting, reassigning, and firing employees 2) Managing employee grievances, absences, sick days, and paid-time-off days 3) Scanning the environment to determine future HR needs

Select three major data analytics software platforms.

1) SAP Analytics Cloud 2) Oracle Analytics Cloud 3) Tableau by Salesforce

Select three common features of modern data visualization tools that accompany most business intelligence (BI) systems.

1) Scroll-over features 2) Dashboard presentation 3) Search capabilities

Wesley has decided to implement a new business management system. What are three advantages of using a Software-as-a-Service (SaaS) solution?

1) Security concerns are minimized as the SaaS provider undoubtedly has greater resources and expertise in security management than most firms. 2) They are updated by a third-party that has a major financial incentive in ensuring that the software is in compliance with the latest regulations 3) A SaaS solution minimizes initial start-up costs

Select two options that are point-of-sale (POS) station output devices.

1) Speaker 2) Thermal printer

Select three objectives that might typically be accomplished during the closure phase (the last stage) of the project management process.

1) Stakeholders discuss how closely the project met expectations. 2) All associated contracts are ended. 3) Managers document the lessons they learned during the project's execution.

Select three examples of the impact of advancements in business management systems on the expectations of users.

1) Students expect to be able to view a syllabus, from any course, at any time from their phone. 2) Employees expect to make changes to their tax withholding online. 3) A manager expects to view changing sales projections from different stores from a computer in her office.

Select the 3 major elements of a supply chain management system.

1) Supplier relationship management 2) Customer relationship management 3) Order fulfillment management

Select the 3 major elements associated with executive information system (EIS) applications, sometimes referred to as an executive support system (ESS).

1) Supporting software (modeling) infrastructure 2) Communications element 3) User interface

What are the advantages of videoconferencing in today's business environment?

1) The ability to observe nonverbal cues improves the accuracy of communication. 2) Organizations can save on travel time and expenses.

From the following list, select all of the examples of a relationship that an entity-relationship diagram (ERD) could be used to describe.

1) The courses a student is taking 2) Products a customer has ordered 3) The employees who report to a specific manager in an organizational chart

Which of the following statements correctly describes a defining characteristic of Big Data? More than one answer may be correct.

1) The data are from structured and unstructured sources and exist in multiple forms. 2) The data are measured in terabytes (trillions of bytes) or even larger units.

Which of the following is an example of the type of information data mining can yield? More than one answer may be correct.

1) The likelihood of a Gen-X female who makes $50,000 and is divorced with no children will take a trip within a year of her divorce being finalized 2) Middle-aged males who are members of their local church bible study group are more inclined to vote than younger males who are also members of local bible study groups.

Which two of the following statements illustrate a potential drawback of management information system (MIS)?

1) The temptation to work overtime or without breaks can lead to competition and stress. 2) Many workers find that a steady flow of business information, along with its demands, blurs the boundaries between work time and personal time.

Select two ways telecommuting managers will most likely be affected by improvements in management information systems (MIS) and other technologies

1) They will face additional work demands on their personal time. 2) They will be able to do additional tasks on their mobile phones.

Select the correct reasons why managers use customer relationship management systems.

1) To target profitable customers 2) Improve pricing decisions 3) To customize marketing messaging

Which three of these practices increase both an organization's sustainability and "green" credentials?

1) Using teleconferencing for meetings. 2) Encouraging employees to telecommute. 3) Shifting to a shorter, four-day workweek.

In which two of the following situations would an executive support system (ESS) be most helpful?

1) Vice-presidents require detailed reports from all divisions for a merger decision. 2) R&D must provide sales with clear information about a new product.

Which of the following is an example of an advantage of being able to access a database via the web? More than one answer may be correct.

1) Your company needs suppliers in all countries to be able to access your inventory database. 2) Your product is primarily sold in developing countries where most of your suppliers are small business owners who access the Internet via a mobile device instead of a computer. 3) Turnover among telephone customer service representatives at your company is high and they receive only brief training before they interact with customers. Reps need to be able to access your sales database to assist customers who call.

Sara, an executive with McMurtry Management, has decided that her organization needs to update its business management system. What three questions should she consider prior to choosing a system?

1. How will the new system interact with existing systems? 2. Is the change worth the expense and impact on employee morale? 3. Where will the new system be housed?

Which statement explains the difference between a database and a database management system (DBMS)?

A DBMS is a software program designed to organize and administer databases.

Given the Four V's of Big Data, which of the following organizations most likely uses Big Data?

A leading news website that uses data about its visitors' and followers' activities to shape its news coverage, customize news alerts, and gain advertisers and subscribers.

What is conducted in the process design step of business process management

Activities are examined and divided into their individual components.

What is the purpose of an SQL statement?

Answer questions about the database

One of the largest suppliers of supply chain management and enterprise resource planning software is SAP, based in Walldorf, Germany. SAP stands for Systems, __, and Products in Data Processing.

Applications

In which of the following scenarios is a learning management system (LMS) being used to administer assignments?

Before the semester begins, a professor aligns the syllabus with the LMS so that students receive automated reminders about required readings and when essays are due.

In analyzing transactions, Walmart discovered that many people who buy Children's Tylenol in their stores also buy orange juice in the same transaction. They used this information to discount Children's Tylenol but raised the price of orange juice during flu season. What is the name of the approach Walmart used to discover this information?

Big data

The technology and processes used to gain intelligent, usable information from applicable databases across the Internet is referred to as ___

Big data analytics .

Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. This company, previously known as JDA, focuses solely on supply chain management systems.

Blue Yonder

Financial management

Budgeting, revenue, expenses, asset management, debt, credit, and investments, and tax minimization.

A sophisticated SCM can reduce the impact of the phenomenon that often occurs when small variations in consumer demand create amplified demand variations in the supply chain. This phenomenon is referred to as the __.

Bullwhip

What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies?

Business Process Management (BPM)

Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?

Business intelligence (BI) software and Decision support system (DSS) software

Mapping and analyzing business processes allows managers to gain control over unwieldy and often chaotic processes, allowing them to focus on creating efficiencies. This is part of __

Business process management.

Management information systems because they can be used to communicate, coordinate, and monitor business activities, can be indispensable when it comes to using ___

Business processes.

Which of the following are advantages of cloud databases over a traditional database? More than one answer may be correct.

Can support both SQL and NoSQL databases Are maintained by an external provider, such as Amazon or Oracle Can be accessed through an application programming interface (API)

Which type of database maintains the hardware and operating system offsite and is accessed via Internet-based applications?

Cloud database

Business applications technology has made which 3 of the following nearly obsolete.

Credit card verification books, Imprinters ("Knuckle-busters"), Travelers checks

Jose's business management system needs to meet very unique needs. He also has a very small IT department. Which business management system should Jose adopt?

Custom cloud-based Solution (PaaS or IaaS)

Which business computer application system is focused on helping managers to maintain the business's focus on the individual customer by developing a lasting relationship that promote long-term buying?

Customer Relationship Management (CRM) System

Which business management system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?

Customer Relationship Management (CRM) System

It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?

Customer Relationship Management (CRM) Systems

This element of the supply chain management system may include payment and demand management, customer service management, and returns management.

Customer relationship management element

What element of a database field specifies the data in a field such as text, numeric, or date/time?

Data Type

The value of data analytics to an organization can be best summarized by which statement?

Data analytics is a capability that supports increased organizational performance by drawing meaning from large amounts of data.

How are data marts different from data warehouses?

Data marts focus on an individual department or business function and manage less data than a data warehouse.

What term describes the process organizations use to discover meaningful relationships and patterns among the data sets it has collected?

Data mining

Which statement most accurately describes the value of data integrity to an organization?

Databases and database management system (DBMS) with a high level of data integrity enable more efficient data maintenance in support of organizational goals.

Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?

Debit cards, mobile payments, credit cards

A sales manager receives weekly reports on each of the sales representatives they manage. Included in these reports are weekly sales by product, what percentage of the monthly quota the rep has achieved, and the sales ranking of reps compared to other reps in the company. These reports represent what function of a marketing information system (MKIS)?

Distributing sales and marketing information

Through training and repetition, employees become experts at a specific activity, leading to increased efficiencies. This concept is referred to as __

Division of labor

A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape are referred to as a(n) __

EIS.

Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their __ system.

ERP

Which software application system integrates the management of nearly all aspects of an organization?

ERP

Which statement best explains why traditional file systems have certain issues?

Each file is independent of another file in a traditional system.

Payscale.com, Payfactors.com, and Salary.com are examples of sites that offer ___.

Employee comp management solutions

Which statement best describes common employer conditions or limits on flex-time policies?

Employees must be able to complete their work assignments and responsibilities, including those requiring in-person attendance.

Business applications supported and coordinated in this platform typically include finance and accounting systems, human resource systems, production systems, logistics (supply chain management, and inventory) systems, customer resource management systems, sales and marketing systems, and many others depending on the type of organization.

Enterprise Resource Planning software

Using advanced modeling software to provide the required decision support system, executive information system (EIS) or business intelligence (BI) system, this application suite seeks to coordinate all aspects of an organization.

Enterprise resource planning software

Select 3 manufacturers of ERP software.

Epicor, Microsoft, SAP

Which of the following statements correctly describes referential integrity? More than one answer may be correct.

For referential integrity to exist, data on both sides of the table relationship must be present. Referential integrity applies to data quality within the structure of a relational database.

An electrical company is considering opening a new location in North Idaho. In order to determine the size of the new location, it uses its HR management system to determine the number of employees to transfer from other locations, how many new employees it would like to hire for that location, and what each employees' role would be. What function is this HR management system helping the company perform?

Forecasting

In the early 20th century, Henry __ developed a horizontal bar chart that could be used to visualize a project schedule. Today, his chart is the most widely used tool in project management.

Gantt

SAP (originally Systems, Applications, & Products) is a recognized leader in the development of HRM software. SAP is headquartered in: ___.

Germany

Which is the best description of how computing can be "green"?

Green computing reduces the consumption of fossil fuels, paper, and other office supplies and resources.

Which manager has the role of managing employee grievances, absences, sick days, and paid-time-off days?

HR manager

Which element of an EIS provides executives with visibility over a firm's personnel issues?

HRM

What is the main purpose of a decision support system?

Help manage processes involving a variety of quickly changing inputs

Select three manufacturers of customer relationship management software.

HubSpot, Freshsales, Salesforce

A nationwide job search requires lengthy candidate interviews. A US content team works with an Indian graphics team. A publisher must train remotely located freelance editors. Why is videoconferencing a better choice than voice calls in all of these situations?

In addition to practicality, documents can be shown on a video call and nonverbal messages can be conveyed.

The Rectangle

Indicates an activity in the process

Calculating re-ordering points and order quantity levels are key advantages of modern ___

Inventory Management Systems.

How does the structure of an online analytical processing (OLAP) database shape its core functionality?

Its use of data cubes allows users to conduct complex queries, analyses, and modeling by taking multiple dimensions of data (types or levels) into account and viewing data from multiple viewpoints or "slices" (such as by date and location).

General Electric Digital's Predix Platform and ABB's Ability are examples of executive information systems applications that focus on __

MOM

What is conducted in the process optimization step of business process management?

Managers adapt (modify) the process to enhance process performance.

What occurs during the process monitoring step of business process management?

Managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured.

With its Dynamics suite, this company has one of the most powerful ERP products available.

Microsoft

Which of these steps in the data mining process most likely involves the actual "mining" or "Knowledge Discovery in Data"?

Model building and evaluation

Advances in technology greatly impact the capabilities of business management systems. The doubling of the number of transistors on each chip that occurs roughly every 18 months reflects the speed of this technology advance. This phenomenon is called ___ .

Moore's Law

Which statement best describes why telecommuting is considered an employee benefit?

Not commuting to work adds flexibility to telecommuters' schedules.

Why is it important for all organizations, no matter how small, to create and implement organizational information policies?

Organizational data are a critical asset; it is important to ensure its security.

Operations management

Organizational processes and manufacturing

After surveys indicated that many consumers thought Elon Musk's startup, X.com referred to a pornographic site, X.com changed its name to __

PayPal.

In the fourth step in business process management, managers track the individual components of the process as well as the process as a whole so engine performance can be measured. This is the ___ step

Process Monitoring.

By identifying potential slowdowns or savings opportunities, the last step of business process management, the ___ step allows managers to create a continually improving process.

Process Optimization

The 2nd step of BPM involves the use of flow-charts and other tools to examine decision points and inputs. This step is called:

Process modeling

Jira and GanttPro are examples of what kind of software?

Project management (PM) system software

Both Oracle and SAP offer financial management systems applications for executives with a primary focus on large corporations. Small businesses often prefer to use __, which targets smaller firms.

QuickBooks

A company uses an HR management system with artificial intelligence that scans resumes for specific colleges attended and previous employers that are known for breeding successful talent. Any resumes without these colleges or previous employers are not sent on to the HR manager to be contacted for an interview. What function is this HR management system helping the company perform?

Recruiting

Because the number of variables involved in calculating future workforce needs makes this determination highly complex, HR managers often rely on ____.

Recruiting and Hiring Software

The Diamond

Represents decision points and typically hold questions.

For which task is a data mart more useful or appropriate than a data warehouse?

Resolving a current problem with a specific type of inventory, purchase transaction, or supply chain

Which of the following is a task that an SQL statement would be expected to perform?

Retrieve data

Logistics and inventory aspects of an organization are typically observed through the __ portion of a firm's executive information system.

SCM

By providing a view of the entire system, these systems allow logisticians to identify cost centers and then seek alternatives or otherwise minimize these costs.

SCM systems

Marketing management

Sales, promotions, and CRM.

LeAnn is implementing a new business management system for her firm. She wants to minimize start-up costs and her business's management system needs are similar to many other organizations. LeAnn wisely chooses a Software-as-a-___ (SaaS) system.

Service

The Oval

Shows the project's beginning and ending points.

In 2009, Jack Dorsey, co-founder and CEO of Twitter, saw a need for a credit card payment system that operated through iPhones, providing aggregator services for small business owners. The resulting company he formed is called __

Square.

Brothers Patrick and John Collison, developed a software interface so that websites and apps, such as Lyft's could integrate credit card payment processing with their existing software. They named their company __

Stripe

Select three transaction processing systems that make use of merchant service aggregator capability.

Stripe, PayPal, Square

In which of the following scenarios is a learning management system (LMS) being used to document student activity?

Students have a semester-long project that they are required to submit in stages through their LMS.

A manager receives word that a large portion of inventory is missing from a shipment to a channel partner. She analyzes the RFID tracking data and determines that this part of the shipment was delivered to the wrong channel partner. Which component of supply chain management experienced a breakdown in this scenario?

Supply chain logistics

Which principle of finance states that a dollar in your hand today is worth more than a dollar you will receive in the future because a dollar in hand today can be invested to turn into more money in the future?

TVM

Which statement best summarizes the primary advantages of performing a data quality audit?

The audit recommends ways the organization can improve its data quality and reduce costs through increasing data consistency.

A mid-sized independent hardware store has recently merged with a large national chain. The local owners have long used a reliable database to manage inventory. Their database has been essential in balancing orders for seasonal merchandise with the problem of limited shelf space. The merger will soon entail managing many more types of data, as the national chain has approved lists of suppliers, precise requirements for recording transactions, specific human resources procedures, and more. Which statement best summarizes what the local managers will be able to do for the first time when they start using the parent company's database management system (DBMS)?

The managers will be able to create, edit, and store data in a secure manner across all data types required by the parent company.

Which statement best summarizes how a data governance (DG) plan is created?

The plan is tailored to the organization's specific goals, objectives, and activities.

Why do large, data-driven companies use analytic platforms?

They generate vast amounts of organizational data and need to be able to rapidly analyze and interpret this information to make informed business decisions.

Why must database administrators (DBA) be trained or experienced in using an organization's specific database platform?

They must troubleshoot or solve problems with the database when necessary.

What is the primary role of a database administrator (DBA)?

To monitor the database and ensure that it functions when needed

What is the key role of a client-server network in business?

To provide personal computer users secured access to shared data.

A corporate sales organization is hosting its annual regional meeting. It needs to book a hotel within the region where attendees will stay for three days and two nights. The hotel must have: 30 standard hotel rooms for its sales reps, 5 suites for the regional managers, and 5 conference rooms to hold training sessions. There also must be two restaurants within walking distance of the hotel that can accommodate a dinner reservation for 40 people. Which web mining technique would the organization use to narrow down the choices of hotels to those that fit these parameters?

Web content mining

Data mining is best described as __

a research and analysis technique in which data analysts employ mathematical tools and artificial intelligence (AI) to search large volumes of data and discover less-obvious patterns and trends.

Managers and management information systems can begin the process of increasing process efficiency by breaking each business process into its constituent __.

activities

A process comprises the entirety of what an organization accomplishes in order to deliver a product. A specific step in a business process is called an ___

activity

The primary advantage of mainframes computers is that they ______.

allow modifications to system capacity while the system is in use

A business uses enterprise resource planning (ERP) systems to achieve ______.

an integrated MIS system that will strengthen its position in a competitive marketplace

Assisting managers by examining large quantities of data and parsing it into usable information is what makes data __ software so valuable in today's business world.

analytics

The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the success of every prior decision. In this respect most DSSs can be considered to have a type of __ intelligence

artificial

The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This can be called ___

artificial intelligence (AI).

The four steps in a data quality audit are __

assessment, design, transformation, and monitoring.

Organizations often use data scrubbing software because it ___

automatically analyzes data, then fixes any errors, and consistently formats the data according to an organization's guidelines

Referential integrity states that structural relationships in relational databases must __

be consistent: a foreign key field that references a primary key field must agree with that primary key.

Along with pay, employee __ remain a critical part of an overall compensation strategy.

benefits

Because many managers must base decisions on nuanced information, modern __ software provides not only the probable outcome, but also the degree of likelihood of the outcome.

business intelligence

The use of machinery to assist in employee management began during the late 19th century when time clocks with punch __ were developed to track employee work hours.

cards

Saloonkeeper James Ritty named his 1879 invention "Ritty's Incorruptible Cashier". This became known as the __, the most common transaction processing system for 100 years.

cash register

The term "ringing up a sale" was coined because of the way a bell would be struck whenever the till was opened on a __

cash register.

During the fourth stage of the project management (PM) process, the manager documents the lessons learned during the project's execution. This is called the __ phase

closure

To reduce security risks and to facilitate collaboration among the various stakeholders in the project, most project management (PM) systems are located on the __

cloud

Management information systems (MIS) for communication have ______.

continued to improve and become more widely used each year

A typical flex-time policy allows employees to ______.

create their own work schedules: they can change when they start and stop their workday

Skyler, an executive, wants to implement a business management system that can be quickly scaled as he anticipates rapidly changing database storage needs. He likes his uniquely developed current system but wants increased security from hackers while decreasing his need for a large IT department. Skyler should choose a

custom Cloud-based solution (PaaS or IaaS)

Because sales are such a fundamental element of most businesses, all enterprise resource planning (ERP) systems include an integrated __ relationship management system

customer

Because they comprise such a major portion of most business's overall management system, ___ resource management (CRM) systems are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.

customer

Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and __ service

customer

To maximize a sale force's efficiency and effectiveness, managers use ___ relationship management systems

customer

Salesforce remains one of the largest suppliers of __ (CRM) software solutions.

customer relationship management

Three functions of CRM include marketing, sales and ___

customer service.

Providing visibility is a critical component of the user interface of any SCM.. Typically, a user interface comes in the form of a(n) ___ that calls attention to deviations from the norm.

dashboard

Nearly all BI software platforms have a(n) dashboard presentation, that displays an overview of the data that is presented.

dashboard presentation

Establishing how an organization manages its data and making sure the organization adheres to these methods is a function called ___

data administration.

Data integrity is increased when __

data are centralized.

Organizing data so that data are in simple tables without any redundancies is known as ___.

data normalization.

The process of gathering, storing, and searching relevant data is referred to as __

data science

Integrating database management systems (DBMS) with predictive analytics, to give managers a recommended course of action is the focus of ___

decision making management information systems

The first step in business process management examines business activities and breaks them down into their individual components. This is called the process __ step

design

The practice of data scrubbing is a vital part of data quality management because it __

ensures ongoing data validity by identifying and then fixing data errors.

Business applications that integrate the management of nearly all aspects of an organization is known as __ resource planning (ERP) Software.

enterprise

To provide senior management with visibility of nearly all aspects of an organization's operations many firms integrate their SCM apps with their ___

enterprise resource planning system.

An advertising campaign for a hair removal product placed ads on different websites. The ad on each website listed a unique URL where customers could go to buy the product; otherwise the content was the same. A marketing manager needs to place ad buys for the next quarter and wants to focus all of his advertising dollars on the previous quarter's top revenue-generating websites. He uses the company's marketing information system (MKIS) to determine which URLs generated the most revenue. This is an example of using an MKIS to ______.

evaluate the return on investment for each ad placement in a marketing

Many states require significant documentation of substandard performance prior to any employee demotion or dismissal, while an equitable means of ranking performance can serve as a strong motivator. For this reason, many managers use employee __ software to efficiently meet these needs.

evaluation

During the third stage of the project management (PM) process, the manager constantly monitors the progress of the project and the project's resources. This is called the ___ phase

execution

The 3rd stage of the project management (PM) process, in which managers constantly monitor the progress of the project and the project's resources. is the __ phase.

execution

The third step in business process management provides managers with real-time (executable) decision making as well as the ability to play the "what-if" game by changing input variables (abstract) decision making. This is called the process __ step.

execution

Organizations use data warehouses mainly to ___

facilitate the analysis of data from multiple sources

Applications that allows senior executives to analyze all aspects of an organization's budgets, revenue, expenses, asset management, credit, debt, investments, as well as tax and accounting information, are included as the __ element of an EIS.

financial management

The primary purpose of a business intelligence (BI) system is to ___

help a business make strategic decisions based on its own data.

A database management system (DBMS) is a computer program that is used to __

help organize the data found in a database

Businesses use business intelligence (BI) systems to ___

help them make decisions that are informed by business data and facts.

Because some tasks can be done concurrently while other tasks are dependent upon the completion of preceding tasks, Gantt charts are constructed using a __

horizontal bar chart.

Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.

imprinter

A company's periodic web mining exercise to determine its best-selling products resulted in the discovery that a product sold in conjunction with a movie released 10 years ago has recently become coveted by nostalgia fans. The company redesigned its website so that interested consumers can purchase the product right on the homepage. This company has used web mining to ___

improve site usability.

The Arrow

indicates the directional progress of the flowchart.

Decision support systems (business intelligence systems) application, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or executive __ systems (EIS)

information

During the first stage of the project management (PM) process, the manager outlines the requirements of the project, documents these requirements, and analyzes the costs of the project. This is called the __ phase

initiation

The first stage of the project management (PM) process, in which project objectives are identified and feasibility studies are conducted is the __ phase.

initiation

The software and processes that allow organizations to capitalize on the power of big data and predictive analytics is referred to as business ___ (BI)

intelligence

The key element of any executive information system (EIS) is a highly intuitive user ___, often referred to as the dashboard.

interface

Universal Product Codes (UPC) and Radio Frequency Identification (RFID), combined with database management systems (DBMS), have greatly advanced the performance of __ management systems

inventory

Businesses can use in-memory computing to conduct or support almost any task that ___

involves the near-instantaneous processing and analysis of huge volumes of data.

Mechanical cash registers were first created to _______.

make it more difficult for employees to steal money

Managers should opt for a system that integrates easily with existing business management software, and that will take the shortest training time for employees that need to provide sale's or usage quantity inputs when choosing an inventory __ solution

management

The goal of business process __ is to continually increase process efficiency

management

Renting office space in the building Requires __ but is not a project that would use __.

management; project management software

In the second step in business process management, analysts use flow-charts to depict workflow and the sequence of operations and decision points. This is called the process __ step.

modeling

Providing a concise graphical depiction for documenting business processes, business process __ notation (BPMN) often involves the use of flowcharts.

modeling

In the fourth step of business process management, managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured. This is called the process __ step.

monitoring

Applications for EIS that focus on the processes involved in producing goods are referred to as manufacturing __ management systems software.

operations

The fifth and final step in business process management has managers adapting the process to enhance process performance. This is called the process __ step

optimization

In contrast to computerized systems, traditional file management systems can create issues with ___

organization, repetition, and lack of consistency.

When using a flowchart as part of business process modeling notation, an __ shows the project's beginning and ending points.

oval

Information technology (IT) costs have become the largest single category of expenses for U.S. businesses in large part because of the rapid adoption of enterprise resource __ systems in many companies.

planning

The 2nd stage of the project management (PM) process, which involves meetings with project stakeholders is the __ phase.

planning

Jameson, a senior executive, wants significant control of his business management system so that he can implement changes to quickly adapt to the dynamic business environment. The system that would best meet these needs would be an on-___ option system.

premises

All the steps required for the HR department to onboard a new employee would be referred to as a business ___.

process

By allowing managers to automate business processes through modeling, analyzing, and improving efficiencies, business ___ management (BPM) systems streamline organizations' activities

process

In the first step in business process management, analysts often "storyboard" the processes in an attempt to view the entire system prior to investigating each component. This is called:

process design

The 3rd step in business process management provides managers the ability to play the "what-if" game by changing input variables (abstract) decision making. This is the __ step

process execution

Improved methods of accepting payments are referred to as transaction __ systems

processing

Software can prove an indispensable aid in the successful execution of a project that has a specific starting point and ending point, and a set of deliverables, is called __ management software.

project

Constructing an office building is a project requiring the use of __.

project management software

The Important goals of data governance (DG) are to ___

protect data from risk, misuse, regulatory noncompliance, and quality and cost issues.

So that users can find specific information quickly by using filters based on specific criteria, databases allow the creation of __.

queries

To search a database for information, create a __.

query

In the datasheet view of a relational database (such as Microsoft Access), a row of information is called a __ .

record

Human resources managers need sophisticated software to assist them in making accurate estimates of ___, hiring, and training requirements.

recruiting

Computer application systems that seek to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer __ management system

relationship

The business management system seeks to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer ___ management system

relationship

Highlight points where actual personnel numbers vary from expected norms, and allow the executive to drill down into areas of interest is a key element of the human __ management element of executive information systems applications.

resources

To support small businesses, merchant service aggregators (or merchant account aggregators), allow small businesses to share merchant accounts.

service

Hubspot CRM, Zoho CRM, and Freshsales CRM aim to meet the needs of __

smaller businesses .

The best way of implementing a new BI system is to make it as seamless as possible by using ___

software with which the users (typically first line employees, supervisors, and junior management) are already familiar.

As management information systems (MIS) technology improves, managers' jobs will likely change because ______.

some tasks will be performed by online services and staff using collaboration tools

The primary characteristic of a relational database is that it ____

stores and allows access to data objects that are related to one another.

Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any ___.

supply chain management system.

Today, nearly all businesses use some sort of decision __ system (DSS) today, from areas such as advertising to hiring and training, as well as inventory and production management.

support

The purpose of executive support systems (ESS) is to ______.

support decision making by compiling and organizing data into clear, usable reports

Microsoft BI Professional is one of the most popular versions of decision __ system software

supprt

Decision making management information systems became necessary because ___

the amount of information available far exceeds any manager's ability to take advantage of this increased information.

A network administrator uses employee monitoring software to _______.

track computer use of all employees from a central location in real time

Systems that allow methods of exchanging money for goods and services to operate more efficiently are called __

transaction processing systems.

The three major components in any decision support system include the data warehouse, the decision support model, and the __ interface.

user

Because it determines which decisions are actually implemented, the __ of the DSS is arguably its most important component.

user interface

Cloud computing can best be described as ______.

using the Internet to store and access resources

BI has no value if it cannot be interpreted and presented effectively to decision makers. Because of this, one of the most important features of any BI system are its data ___ tools.

visualization