MIS 309 ch. 7, 8, & 9 (interactive quizzes)

methodology

a set of policies, procedures, standards, processes, practices, tools, techniques, and tasks that people apply to technical and management challenges

What is transmission control protocol/Internet protocol (TCP/IP)? software that prevents direct communication between a sending and receiving computer and is used to monitor packets for security reasons a standard that specifies the format of data as well as the rules to be followed during transmission a simple network protocol that allows the transfer of files between two computers on the Internet a standard Internet protocol that provides the technical foundation for the public Internet as well as for large numbers of private networks

a standard Internet protocol that provides the technical foundation for the public Internet as well as for large numbers of private networks

What is Bluetooth? means the technology can travel with the user; for instance, users can download software, email messages, and web pages onto a laptop or other mobile device refers to any type of operation accomplished without the use of a hard-wired connection a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices provides communication for devices owned by a single user that work over a short distance

a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices

what manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management?

accounting and finance ERP component

Which of the following is an advantage of a wireless network? A. increases location and monitoring capability B. provides immediate data access C. enhances mobility D. All of these are correct.

all

What is collaborative engineering?

allows an organization to reduce the cost and time required during the design process of a product

Which of the following is a characteristic of a successful project? -delivered on time -meets the business's requirements -delivered within budget -all of these

-delivered on time -meets the business's requirements -delivered within budget

waterfall methodology

A sequence of phases in which the output of each phase becomes the input for the next

What was the CRM metric Sprint used to analyze customer calls? average speed of answer (ASA) calls per subscriber (CPS) first call resolution (FCR) average handle time (AHT)

Average speed of answer (ASA)

________________ is a high-speed Internet connection that is always connected. Network convergence Broadband Protocol Bandwidth

Broadband

Customer relationship management systems have helped Sprint accomplish which of the following? CRM systems have helped Sprint find its most valuable customers using RFM, Recency, Frequency, and Management value. CRM systems have helped Sprint find its most valuable customers using RFM, Relationship, Frequency, and Management value. CRM systems have helped Sprint find its most valuable customers using RFM, Recency, Frequency, and Monetary value. None of these are correct.

CRM systems have helped Sprint find its most valuable customers using RFM, Recency, Frequency, and Monetary value.

What provides connectivity for portable and mobile applications, both personal and business? cellular phones and pagers satellite television LAN All of these are correct.

Cellular phones and pagers

Customer service operational CRM technology

Contact center, Web-based self-service, call scripting

What is the logical relationship that exists between the project tasks or between a project task and a milestone? dependency task resource activity

Dependency

what takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Enterprise Application Integration (EAI) Middleware

Which of the following statements is accurate if the Cell Phones for Soldiers included GPS? GPS phones work with a constellation of 24 well-spaced satellites that orbit the Earth and make it possible for people with ground receivers to pinpoint their geographic location. GPS phones contain a microchip and an antenna, and typically work by transmitting a serial number via radio waves to an electronic reader, which would confirm the identity of a person or object bearing the tag. GPS phones are only designed to work with information that can be shown on a map. GPS phones are commonly used to transmit network signals over great distances.

GPS phones work with a constellation of 24 well-spaced satellites that orbit the Earth and make it possible for people with ground receivers to pinpoint their geographic location.

CRM analysis technology

Help organization segment their customers into categories such as best and worst customers

CRM predicting technologies

Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving

Which of the following is not a type of location-based service? identity theft tracking services mapping services asset tracking services emergency services

Identity theft tracking services

__________ is a large computer network usually spanning a city or a specific infrastructure, like a college. Metropolitan area network (MAN) Local area network (LAN) Wide area network (WAN) Secure area network (SAN)

Metropolitan Area Network (MAN)

What is a graphical network model that depicts a project's tasks and the relationships between those tasks? PERT chart dependency gantt chart All of these are correct.

PERT chart

What type of chart typically displays the critical path? PERT chart Gantt chart All of these are correct. None of these are correct.

PERT chart

_________ is a single unit of binary data routed through a network. Packet Traceroute packet Packet highlights Packet footer

Packet

rational unified process (RUP) methodology

Provides a framework for breaking down the development of software into four gates

What uses active or passive tags in the form of chips or smart labels that can store unique identifiers and relay this information to electronic readers? RFID GIS GPS All of these are correct.

RFID

What uses electronic tags and labels to identify objects wirelessly over short distances?

RFID

What combines the functions of a cellular phone and a PDA in a single device? smartphone GPS VoIP RFID

Smartphone

In a Gantt chart, tasks are listed _____________ and the project's timeframe is listed ____________. vertically, horizontally horizontally, horizontally vertically, vertically horizontally, vertically

Vertically, horizontally

Which of the following is an example of CRM analysis technologies for Sprint? Why did Sprint's sales not meet forecasts? What services will Sprint's customers purchase? How many service plans did Sprint sell this month? All of these are correct.

Why did Sprint's sales not meet forecasts?

What is a telecommunications technology aimed at providing wireless data over long distances in a variety of ways, from point-to-point links to full mobile cellular type access? WiMAX GPS LBS GIS

WiMAX

What refers to any type of electrical or electronic operation that is accomplished without the use of a "hard wired" connection? a. wireless b. GPS c. RFID d. mobile

Wireless

_________ is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves. Bluetooth Wireless fidelity (WI-FI) Wide area network (WAN) Wireless data centers

Wireless fidelity (WI-FI)

Customer Relationship Management (CRM)

a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Prototyping

a modern design approach where the designers and system users use an iterative approach to building the system

What is automatic call distribution?

a phone switch routes inbound calls to available agents

discovery prototyping

builds a small-scale representation or working model of the system to ensure it meets the user and business requirements

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

business intelligence

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

campaign management system

What systems are used to create the digital designs and then manufacture the products?

computer-aided design/computer-aided manufacturing

Iterative Development

consists of a series of tiny projects. It has become the foundation of multiple agile methodologies

nearshore outsourcing

contracting an outsourcing arrangement with a company in a nearby country

what is the traditional components included in most ERP systems and primarily focus on internal operations?

core ERP component

what is the integration of data from multiple sources, which provides a unified view of all data.?

data integration

Robotics

focuses on creating artificial intelligence devices that can move and react to sensory input. supports materials mgmt.

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

forward integration

CRM reporting technologies

help organizations identify their customers across other applications

what has several different types of software that sit between and provide connectivity for two or more software applications?

middleware

What is the efficient coexistence of telephone, video, and data communication within a single network, offering convenience and flexibility not possible with separate infrastructures? bandwidth protocol broadband network convergence

network convergence

The amount of customer control and the locations of your outsource provider increases the costs associated with outsourcing... put these in order

onshore outsourcing-> nearshore outsourcing-> offshore outsourcing

Which of the following are included in the five basic supply chain activities? (Check all that apply) plan source make deliver return sale integrate process

plan source make deliver return

A standard that specifies the format of data as well as the rules to be followed during transmission is called ____________. bandwidth broadband network convergence protocol

protocol

What is software that prevents direct communication between a sending and receiving computer and is used to monitor packets for security reasons? proxy respiratory attenuation repeater

proxy

What is a packet footer? a single unit of binary data routed through a network lists the destination (for example, in IP packets the destination is the IP address) along with the length of the message data represents the end of the packet or transmission end a utility application that monitors the network path of packet data sent to a remote computer

represents the end of the packet or transmission end

Which of the following is not one of the five basic components of supply chain management? plan source service deliver

service

Which of the following are included in a typical supply chain? (Check all that apply) supplier manufacturer distributor retailer customer make integrate process enterprise

supplier manufacturer distributor retailer customer

What is an application integration?

the integration of a company's existing management information systems

Supply Chain

the management of flows among firms in the supply chain to maximize total profitability

What is a utility application that monitors the network path of packet data sent to a remote computer? traceroute standard packet packet header packet footer

traceroute

RFID

uses electronic tags and labels to identify objects wirelessly over short distances. supports logistics.

scrum methodology

uses small teams to produce small pieces of software using a series of "sprints," or 30-day intervals, to achieve an appointed goal

Which of the following is an example of operational CRM for Sprint? determining which customers want and need which types of services and contacting the customers with private sale information using campaign management systems to guide users through marketing campaigns highlighting all customers who have purchased a service in over a year and sending a personal letter and a special discount coupon determining sales trends allowing Sprint to offer its best customers deals before competitors have a chance

using campaign management systems to guide users through marketing campaigns

offshore outsourcing

using organizations from developing countries to write code and develop systems

Who are the primary users of ERP systems?

Accounting, finance, logistics, and production

What is a constellation of 24 well-spaced satellites that orbit the Earth and make it possible for people with ground receivers to pinpoint their geographic location? global positioning system (GPS) location-based service (LBS) bluetooth geographic information system (GIS)

Global positioning system (GPS)

What are wireless mobile content services that provide location-specific information to mobile users moving from location to location? LBS satellite GPS RFID

LBS

Marketing operational CRM technology

List generator, campaign management, cross-selling and up-selling

Sales operational CRM technology

Sales management, contact management, opportunity management

What is the major challenge of networking or performing business in a connected world? personal issues society demands security issues telecommuting demands

Security issues

3D printing

a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model. supports procurement.

Drones

an unmanned aircraft that can fly autonomously, or without a human. supports logistics.

what is the integration of a company's existing management information systems?

application integration

____________ occurs when a company places active or semi-passive RFID tags on expensive products or assets to gather data on the item's location with little or no manual intervention. Active RFID Semi-passive RFID RFID Accelerometer Asset tracking

asset tracking

What uses GPS tracking to track vehicles? automatic vehicle location geographic information system cartography edge matching

automatic vehicle location

what takes information entered into a given system and sends it automatically to all upstream systems and processes?

backward integration

What is the maximum amount of data that can pass from one point to another in a unit of time? broadband protocol bandwidth network convergence

bandwidth

Extreme programming (XP) methodology

breaks a project into four phases, and developers cannot continue to the next phase until the previous phase is complete

Where would you find the customers' customer in a typical supply chain?

downstream

what is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

eintegration

Onshore outsourcing

engaging another company within the same country for services

what connects the plans, methods, and tools aimed at integrating separate enterprise systems.?

enterprise application integration (EAI)

what is the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

extended ERP component

what takes information entered into a given system and sends it automatically to all downstream systems and processes?

forward integration

Which of the following is an example of analytical CRM at Sprint? using web-based self-service so Sprint customers can answer their own questions and find solutions to their problems using campaign management systems to guide users through marketing campaigns highlighting all customers who have purchased a service in over a year and sending a personal letter and a special discount coupon All of these are correct.

highlighting all customers who have purchased a service in over a year and sending a personal letter and a special discount coupon

What is geocoding? identifies the geographic location of features and boundaries on Earth, such as natural or constructed features, oceans, and more links business assets to a centralized system where they can be tracked and monitored over time in spatial databases, it is a coding process that assigns a digital map feature to an attribute that serves as a unique ID (tract number, node number) or classification (soil type, zoning category) a round coin-sized object, is uniquely numbered and hidden in geocache

in spatial databases, it is a coding process that assigns a digital map feature to an attribute that serves as a unique ID (tract number, node number) or classification (soil type, zoning category)

Enterprise Resource Planning (ERP)

integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations

what allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.?

integration

What is a packet header? a single unit of binary data routed through a network lists the destination (for example, in IP packets the destination is the IP address) along with the length of the message data represents the end of the packet or transmission end a utility application that monitors the network path of packet data sent to a remote computer

lists the destination (for example, in IP packets the destination is the IP address) along with the length of the message data

What is a wireless mobile content service that provides location-specific information to mobile users moving from location to location? location-based service (LBS) global positioning system (GPS) bluetooth geographic information system (GIS)

location-based service (LBS)

Systems Development Life Cycle (SDLC)

planning- set project scope analysis- gather business requirements design- design systems modules development- build the database testing- find bugs and errors implementation- provide user training maintenance- support system changes

match these questions a business would ask regarding reporting, analyzing, and predicting technologies to the correct area: why did sales not meet forecasts last year? who are our customers? what is the total revenue by customer? what customers are at rick of leaving?

predicting- what customers are at rick of leaving? reporting- what is the total revenue by customer? analysis- why did sales not meet forecasts last year? who are our customers?

Which of the following is not one of the three phases in the evolution of CRM? reporting processing predicting analysis

processing

what handles production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control?

production and materials management

Think about a product such as Johnson & Johnson's Baby Shampoo. Drag and drop each item below to its correct category on the figure that represents the supply chain for baby shampoo: johnson & johnson, cocoa oil producer, wlamart store, walmart warehouse, man buying shampoo. upstream(suppliers' supplier)-> downstream(customers' customer) supplier- manufacturer- distributor- retailer- customer-

supplier- cocoa oil producer manufacturer- johnson & johnson distributor- walmart warehouse retailer- walmart store customer- man buying shampoo

What is IT consumerization? allows mobile voice calls to be made over broadband networks, creating—under the right network conditions—clearer audio and fewer dropped calls remotely controls smart phones and tablets, ensuring data security deliberately searching for Wi-Fi signals while driving by in a vehicle the blending of personal and business use of technology devices and applications

the blending of personal and business use of technology devices and applications

What are the three primary variables (or triple constraints) in any project? time, cost, scope time, expense, requirements time, cost, expense time, cost, quality

time, cost, scope

What is a chipless RFID tag? occurs when a company places active or semi-passive RFID tags on expensive products or assets to gather data on the items' location with little or no manual intervention use plastic or conductive polymers instead of silicon-based microchips, allowing them to be washed or exposed to water without damaging the chip a device that measures the acceleration (the rate of change of velocity) of an item and is used to track truck speeds or taxi cab speeds a satellite-based navigation system providing extremely accurate position, time, and speed information

use plastic or conductive polymers instead of silicon-based microchips, allowing them to be washed or exposed to water without damaging the chip

Which of the following questions can procurement help a company answer?

what quantity of raw materials should we purchase to minimize spoilage? how can we guarantee that our raw materials meet production needs at what price can we purchase materials to guarantee profitability