MIS 362 Chapter 2

_____ refers to the practical resources needed to develop, purchase, install, or operate a system.​

Technical Feasibility

Competition drives many information systems decisions.​ T/F

True

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

appendix

The objective of _____ is to gather data about project usability, costs, benefits, and schedules.

fact-finding

In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.

findings

When using a ____ to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

fishbone diagram

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

greatest benefit, at the lowest cost, in the shortest period of time

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

introduction

Projects where management has no choice in implementing them are called _____ projects.

nondiscretionary

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.

project creep

To avoid the problem of _____, a project's scope should be defined as clearly as possible.

project creep

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

survey

Which of the following is an example of an intangible benefit?

A user-friendly system that improves employee job satisfaction

Which of the following is an example of a tangible benefit?​

An online package tracking system that improves service and decreases the need for clerical staff

The term _____ refers to the reasons, or justifications, for a proposal.​

Business Case

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

CRM Customer Relationship management

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.​

Computer resources committee

Which of the following is an example of a discretionary project?​

Creating a new report for a user

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

Economic feasibility

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.​ T/F

False

Systems requests seldom are aimed at improving service to users within a company. T/F

False

​It is easier to assign dollar values to intangible benefits. T/F

False

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

Mission statements

_____ means that a project can be implemented in an acceptable time frame.

Schedule feasibility

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

Strategic