MIS CH 5

What did the first wave (1.0) of online travel involve?

Major online travel agencies (OYAs).

How do organizations use Instant Messaging?

Provide real-time written conversations, or feedback, within the company or with customers.

What are some examples of crowdsourcing?

Eli Lilly's InnoCentive, Kaggle, Amazon's Mechanical Turk, Threadless, and Crowdfunding.

What are the pitfalls of social networks from Web 2.0 marketing?

Fine line between maintaining control and offending customers/Individuals sharing too much personal information.

What is crowdfunding?

Funding a project or venture by raising small amounts of money from a large number of investors via the Internet.

Who is the largest consumer of energy in the United States?

U.S. Military (consuming 2% of nation's total).

What is human-based computing (crowdsourcing)?

Using everyday people from all over the world as a cheap labor force.

How do virtual teams interact?

Using modern technologies such as: Teleconferencing and online web technologies to share documents and information.

What is viral marketing?

Using the network effect to increase brand awareness. Driven by word-of-mouth or person-to-person communication.

What does cyberharassment involve?

Usually by trolls, involved defamation or revealing personal information on others to start cyber lynch mobs (Ex: Gamergate targeting women in video gaming industry).

What are dynamic web applications often referred as?

Web 2.0 applications

What do critics call blogs?

"Amateurization of journalism"

What is the U.S. Militarys' primary motivator to move towards renewable energy?

"bombs on target" - Meaning it must have energy security, both on bases, and when deployed globally.

How has evolving collaboration shifted perspectives from Web 1.0 to Web 2.0?

- (Web 1.0) Me -> Me and you (Web 2.0) - Read -> Read and write - Connect ideas -> Connect ideas and people - Search -> Receive and give recommendations to friends and others - Find -> Share - Techies rule -> Users rule - Organizations -> Individuals

What is dedicated videoconferencing?

- Dedicated conference rooms that support larger groups that are meeting in real time as if they were in the same room. - Have highly realistic/excellent video and audio quality. - Can be extremely expensive, up to $500k.

How does Web 2.0 technologies change how people interact and enable social media?

- Online information at our fingertips. - Personal expression available 24/7.

What are some benefits of intranets and employee portals?

- Real-time Access to Information - Enterprise Search: Company focused, including corporate databases - Collaboration: Document sharing and co-editing. - Employee Portals: Employee benefits self-service.

What are some concerns with blogs?

1) Blogs may not go through the editorial cycle that establishes control and credibility (journalists wanting to be 1st with a story and cut corners, and if story is incorrect they can simply delete it). 2) Consumers may believe that the blog is legitimate, when in reality the content could be incorrect or a lie.

What are some critical factors of viral marketing?

1) Do something unexpected 2) Make people feel something 3) Make sequels 4) Allow sharing and easy distribution 5) Never restrict access to the viral content

What is tagging?

Manually adding metadata to content.

What are some social media tools used by organizations to enhance cooperation?

Media sharing, social bookmarking, social cataloging, tagging, and geotagging.

Why do some crowdfunding projects over promise and under-deliver?

Mostly from lack of experience or underestimation (Ex: Zano drone under performed, led to bankruptcy).

What are the pitfalls from online product reviews of Web 2.0 marketing?

Negative reviews from competitors/Companies paying for positive reviews.

How is terrorism winning the social media battle?

New technologies enable terrorists to use social media to create fear and to recruit new members.

What will Web 3.0 consist of?

No one knows. Some speculate the it will revolve around mobility and mobile computing. Others believe it will entail contextual filtering, so users will see information based on what they are doing, where they are, what time it is, or a combination thereof.

What is an Internet troll?

One who creates discord on the Internet by starting arguments or upsetting people.

How are employee portals often set up?

So employees can access self-service benefits.

What are some social media applications used by organizations to enhance how people connect?

Social Networking and Viral Marketing.

What is groupware?

Software that enables people to collaborate more effectively.

What are some examples of cloud-based collaboration tools?

Spreadsheets, word processors, presentation, office suites, project management, notes/task management, and cloud storage/sharing.

What tools can groupware be divided into?

Synchronous and Asynchronous tools, as well as into tools that enhance working at the same location or across different locations.

What are folksonomies?

A categorization system created by Internet users (as opposed to experts) from social bookmarking.

What is the Amazon Turk named after?

A device from the 19th century that puported to be a robot that plays chess but used midgets crammed into the bottom of the machine working the levers. One of the first real sweatshops.

What type of environment has the web switched over to?

A dynamic environment

What is an Electronic Meeting System (EMS)?

A sophisticated software tool used to help group members solve problems and make decisions through interactive structured processes.

What is online travel 2.0?

Allows individuals to profit (Ex: Airbnb, Uber).

What do content management systems (CMS) do?

Allows users to publish, edit, version track, and retrieve digital content, such as documents, images, audio files, videos, or anything else that can be digitized (Ex: WordPress, Joomla, Drupal).

What is a mashup?

An application or web site that uses data from one or more service providers (Ex: A combination of mapping data, photos, reference information, hotel prices, and weather information to provide a comprehensive overview of travel destinations).

What is the semantic web?

An effort to make the abundance of web pages readable by machines as well as people so they can process them more accurately and greatly enhance our ability to search for and find information.

What is an example of the shift in roles from being a passive consumer of content to a content creator?

Articles in Wikipedia jointly written and edited by the online community and Amazon incorporating book reviews from its customers.

What does synchronous communication mean?

At the same time (Ex: Talking on the phone)

What is peer production?

Based on the concept of collective intelligence, it is the creation of goods or services by self-organizing communities (Ex: Open source software, Wikis).

What is the community of all blogs?

Blogosphere

What are some of the social media tools used by organizations to enhance communication?

Blogs, Microblogging (like Twitter), Instant Messaging, and Virtual Worlds.

How do organizations use Microblogging tools?

By posting news to customers (Ex: Coca-Cola's official Twitter account).

What are some social media tools used by organizations to enhance collaboration?

Cloud-based collaboration tools, content management systems, collective intelligence, and human-based computing (crowdsourcing).

What is metadata?

Data about data, describing data in terms of who, where, when, why, and so on.

What does asynchronous communication mean?

Disconnected in time (Ex: reading an email a day after it was sent).

What are some asynchronous groupware tools?

E-mail, mailing lists, workflow automation systems, intranets, group calendars, collaborative writing tools, and discussion forums.

What are the pitfalls of microblogging from Web 2.0 marketing?

Easy to "cross a line" and offend/Negative publicity can come quickly.

What are the 3 categories of collaboration tools?

Electronic communication tools, electronic conferencing tools, collaboration management tools.

What is a possible solution to combat evolving bacteria resisting antibiotics?

Electronic devices that generate heat to kill the bacteria.

What type of processes does an EMS include?

Electronic idea generation, idea evaluation, and voting. EMS can also help groups stay on track and avoid costly diversions that often occur in less structured meetings.

What is geotagging?

Geospatial metadata (such as latitude, longitude, or altitude), typically assigned to digital media.

What has been made possible by web 2.0 (dynamic web apps)?

It allows people to collaborate and share content online, shifting the users' role from passive consumers of content to content creators.

What does social search do?

It attempts to increase the relevance of search results by including content from social networks, blogs, or microblogging services.

What does wiki mean?

It is a Hawaiian word meaning "fast" or "quick."

What is Enterprise 2.0?

Leveraging social media to support business processes.

What is deindividuation?

Loss of self-awareness often causing antisocial behavior by those operating on social media anonymously (Internet troll).

What are some down sides to a mechanical Turk?

People working on tasks to make some extra money, might not be aware exactly of what the project is for. With a possibility of them working on something they are completely against.

What are virtual worlds used for?

Product showcases.

What do senior military leaders believe will provide greater energy options?

Renewable sources, coupled with analytic capabilities provided by information systems.

What are the 4 modes of group interaction that groupware systems can be categorized into?

Same Time, Different Time, Same Place, Different Place

What are some synchronous groupware tools?

Shared whiteboards, online chat, electronic meeting systems, and video communication systems.

What are learning management systems?

Similar to CMS, except for an educational setting (Ex: Blackboard, Sakai, and Moodle).

What is social cataloging?

Similar to social bookmarking, the creation of a categorization system by users.

What are the benefits of desktop videoconferencing?

Simple and low cost; Internet based.

What are Virtual Teams?

Team members that are located at different physical locations.

What are the factors shaping the deployment of an enterprise 2.0 strategy?

Technological inertia, culture, technology integration, critical mass, organizational context, security, enterprise not equal to web, hierarchies, and generation gap.

What is SoLoMo?

The intersection of social, local, and mobile services (Ex: Yelp).

What is collective intelligence?

The notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of individual experts.

What is The Network Effect?

The notion that the value of a network (or tool or application based on a network) increase with the number of other users.

What is blogging?

The process of creating an online text diary (a blog, or Web log).

What is social bookmarking?

The sharing and categorization of Internet content by Internet users (Ex: Reddit, StumbleUpon, Delicious, Pinterest).

What is terrorism?

The use of violence in order to purport a political, religious, or ideological change.

What is Web 1.0?

The web as a one-way medium where there was a clear distinction between creators of content and the consumers.

Why was the Gila Monster project created?

To allow individuals to log their sightings, so that scientists can track the behaviors and movements of this modern dinosaur. It is illegal to touch one and they are also poisonous.

Why are companies increasingly using blogs?

To connect with their employees or customers.

Why do companies create intranets?

To share documents and information within the organization.

What are electronic conferencing tools?

Tools allowing information sharing and rich interactions between users (Ex: Internet forums, instant messaging, application sharing, videoconferencing).

What are electronic communication tools?

Tools allowing users to convey verbal and written information and send files, documents, or other content (Ex: Fax, e-mail, voice mail, blogs, wikis, static websites).

What are collaboration management tools?

Tools used to facilitate virtual or collocated meetings and manage group activities (Ex: Electronic calendars, knowledge management systems, intranets, online document systems).