MIS Chapter 1, MIS Chapter 2, MIS Chapter 3, MIS Chapter 4, MIS Chapter 5, MIS Chapter 6, 4690 ch 0/1, 4690 ch2, 4690 Chapter 3
Unlike most assets, information resources do not lose value over time.
False
________ reduces the operating complexity of a matrix organization.
IS
A firm's IS strategy and organizational strategy focus more on its external requirements than internal requirements.
False
A social business strategy needs to align itself with the organization's IT strategy but not the business strategy.
False
As a result of increased flow of information, firms have seen an increase in middle managers.
False
Supply Chain Management (SCM) consists of technological components as well as a process that brings together information about customers, sales and marketing.
False
The IS strategy drives the business strategy.
False
The software used to enable group members to work together on a project by supporting decision making, information sharing and simultaneous file access is known as RSS.
False
Middleware is software used to: a) connect processes running on different computer systems across a network. b) integrate a computer's operating system and its applications. c) connect a computer system to the network. d) support agile process redesign. e) provide best business practices to ERP systems.
a
Organizational design is all about making sure that _________ are properly allocated, reflecting the structure of formal reporting relationships. a) decision rights b) business processes c) values d) incentives e) IS
a
Partnering with a competitor is becoming more and more common in today's integrated, technology-based environment. This type of collaboration with a competitor is uniquely described as: a) Co-opetition b) Integrated supply chain c) Business process d) Strategic alliance e) Value proposition
a
Partnering with a competitor is becoming more and more common in today's integrated, technology-based environment. This type of collaboration with a competitor is uniquely described as: a) Co-opetition b) Integrated supply chain c) Business process d) Strategic alliance e) Value proposition
a
Porter's value chain framework suggests that a competitive advantage can stem from: a) Lowering costs and adding value b) Reducing isolated costs c) Disregarding customer data d) Optimizing internal costs e) Improving customer service
a
Porter's value chain framework suggests that a competitive advantage can stem from: a) Lowering costs and adding value b) Reducing isolated costs c) Disregarding customer data d) Optimizing internal costs e) Improving customer service
a
Significant changes in IS should trigger a reassessment of the _____________. a. business strategy b. social strategy c. process strategy d. data strategy e. system strategy
a
Significant changes in IS should trigger a reassessment of the _____________. a) business strategy b) social strategy c) process strategy d) data strategy e) system strategy
a
Steve works for a pharmaceutical company and he specializes in marketing and sales. Steve travels often to customers and brings his "electronic office" with him when he goes. Steve also uses this same technology when he goes to the corporate office or works from home. According to the text, what type of worker is Steve? a) Telecommuter b) Mobile worker c) Global worker d) Roaming worker e) Contract worker
a
Suppose Zara has a linked supply chain with Silk City, a fabric supplier. Zara and Silk City use IT to seamlessly exchange data, communicating requirements as well as delivery expectations. The relationship between Zara and Silk City is best described as: a) Strategic alliance b) Co-opetition c) Collaboration d) Dependence e) Competition
a
Suppose Zara has a linked supply chain with Silk City, a fabric supplier. Zara and Silk City use IT to seamlessly exchange data, communicating requirements as well as delivery expectations. The relationship between Zara and Silk City is best described as: a) Strategic alliance b) Co-opetition c) Collaboration d) Dependence e) Competition
a
The IT infrastructure components should be evaluated based on their expected financial value. All of the following are used to evaluate the financial value of IT components EXCEPT for the: a) Usability b) Risks c) Benefits d) Costs e) Maintenance
a
The Nike + iPod Sports Kit is a sensor in your shoe that syncs with your iPod and provides details about your workout. This inter-organizational relationship affords both Nike and Apple a business advantage. This relationship between Nike and Apple is best described as: a) Strategic alliance b) Co-opetition c) Collaboration d) Dependence e) Competition
a
The Nike + iPod Sports Kit is a sensor in your shoe that syncs with your iPod and provides details about your workout. This inter-organizational relationship affords both Nike and Apple a business advantage. This relationship between Nike and Apple is best described as: a) Strategic alliance b) Co-opetition c) Collaboration d) Dependence e) Competition
a
The main benefit of ________________ is that users can work collaboratively to easily create, edit and link Web pages. a) a Wiki b) Groupware c) RSS (web feeds) d) Social networking sites e) a Virtual Private Network
a
The organizational structure of Tata Consulting Services (TCS) is a ___________ organizational structure. a) hierarchical b) networked c) matrix d) flat e) zero time
a
The type of architecture where larger software programs are broken down into services which are then connected to each other, in a process called orchestration, is called: a) SOA b) ERP c) SAP d) ISP e) OSP
a
This type of organizational structure is based upon the concepts of division of labor, specialization, and unity of command. Key decisions are made at the top and filter down through the organization. a) Hierarchical b) Networked c) Flat d) Matrix e) Social
a
This type of process reengineering uses a radical improvement method for change. a) Business Process Reengineering b) System Development Engineering c) Six Sigma d) System Quality Management e) Total Quality Management
a
Two automobile manufacturers are working together to develop hybrid technology. This type of relationship between the two automobile manufacturers is best described as: a) Co-opetition b) Strategic alliance c) Competition d) Collaboration e) Business strategy
a
Two automobile manufacturers are working together to develop hybrid technology. This type of relationship between the two automobile manufacturers is best described as: a) Co-opetition b) Strategic alliance c) Competition d) Collaboration e) Business strategy
a
Valero's growth required a change to its IT architecture. SOA was chosen by Valero because Valero: a) Needs flexibility to efficiently integrate new applications with existing independent systems b) Wants to eliminate the dependency on its ERP system. c) Needs to upgrade its infrastructure components to meet the increased IT demands. d) Believes that SOA provides the appropriate level of security it did not have with its original architecture. e) Benefits from standardizing on the SAP suite of products and reducing its reliance on multiple vendors.
a
When a company's business strategy and technology strategy are intertwined, this situation is known as _______. a. convergence b. alignment c. dynamic d. differentiation e. technologically adjusted
a
When a company's business strategy and technology strategy are intertwined, this situation is known as _______. a) convergence b) alignment c) dynamic d) differentiation
a
Which "view," applied in the area of Information Systems, helps identify two subsets of information resources: those that enable a firm to attain competitive advantage and those that enable a firm to sustain the advantage over the long-term? a) Resource-Based View b) Information-System View c) Information-Resource View d) System-Based View e) Organization View
a
Which "view," applied in the area of Information Systems, helps identify two subsets of information resources: those that enable a firm to attain competitive advantage and those that enable a firm to sustain the advantage over the long-term? a) Resource-Based View b) Information-System View c) Information-Resource View d) System-Based View e) Organization View
a
Which of the following is not an organizational design variable? a) IT Infrastructure b) Decision rights c) Informal networks d) Structure e) Formal reporting relationships
a
Which type of computer/IT architecture is limited to a central computer system? a) Mainframe b) Web-services c) Peer-to-peer d) Wireless e) Server-to-server
a
This is a list of activities on a Web site that briefly highlights what individuals are doing, thinking, and updating and in return gives the community a sense of what is happening.
activity stream
IS makes it possible to evaluate performance by capturing current data in addition to analyzing historical data. Often managers are faced with an overwhelming volume of data and analyzing it becomes very time consuming, a situation known as ____________.
analysis paralysis
"Reuse" is a benefit of service-oriented architecture because it supports: a) Using sensitive data again and again b) The breaking apart of functionality into small services that can be used by many different systems c) Access to servers from many locations. d) The selection of a specific computing device by each employee. e) Reliable capacity-on-demand
b
A firm releases a new technology only to have a competitor implement a similar technology with more features and value to the consumer. This would be which type of risk? a) Demonstrating bad timing b) Awakening a sleeping giant c) Mobile-based alternative removes advantages d) Running afoul of the law e) Implementing IS poorly
b
A firm releases a new technology only to have a competitor implement a similar technology with more features and value to the consumer. This would be which type of risk? a) Demonstrating bad timing b) Awakening a sleeping giant c) Mobile-based alternative removes advantages d) Running afoul of the law e) Implementing IS poorly
b
A manager must know enough about the IT architecture and IT infrastructure so that he or she can: a) Select the correct wireless provider. b) Make realistic use of IT and know what to expect from IT. c) Choose the appropriate IT infrastructure components. d) Limit future business options. e) Ensure a rigid IT structure.
b
A networked organizational structure feels both like a_______ and a_______ organizational structure because it supports a rigid structure with well-connected communication networks. a) matrix, flat b) flat, hierarchical c) hierarchical, hybrid d) flat, networked e) matrix, traditional
b
All of the following are identified causes of the 2010 Deepwater Horizon oil spill EXCEPT for: a) Repeated failure to follow safety procedures b) The alignment of the Information Systems Strategy Triangle c) The failure of automated systems d) The leadership and organizational culture at BP e) Inadequate quality standards
b
At the time of the Deepwater Horizon oil spill and explosion, BP's IS Strategy Triangle was out of __________. a) control b) alignment c) adjustment d) scope e) specification
b
Before Kaiser Permanente adopted its new business strategy, its IS Strategy Triangle was out of __________. a) control b) alignment c) adjustment d) scope e) specification
b
Data is: a) information endowed with relevance and purpose b) set of specific objective facts or observations c) some information d) all of the above e) only a and c
b
During an ice storm, JetBlue Airlines had an IT infrastructure that demonstrated which one of the following technical issues? a) Security b) Scalability c) Adaptability d) Maintainability e) Standardization
b
Effective, cross-cultural communication in today's global and "flattened" world is: a) Easy to achieve b) Difficult to achieve c) Of little consequence to the organizational strategy d) Achieved by using the best available technologies e) No longer an issue for managers
b
Google has disrupted a number of industries, particularly the advertising and software industries. Google's ability to quickly and aggressively provide new products and services is best described by: a. Porter's Generic Strategies b. The Hypercompetition Model c. The Information Systems Strategy Triangle d. The Social Business Strategy e. Customer Relationship Management
b
Google has disrupted a number of industries, particularly the advertising and software industries. Google's ability to quickly and aggressively provide new products and services is best described by: a) Porter's Generic Strategies b) The Hypercompetition Model c) The Information Systems Strategy Triangle d) The Social Business Strategy
b
In which type of organizational structure is power distributed, and the ideal environment flexible and adaptable? a) Flat b) Networked c) Hierarchical d) Matrix e) Hybrid
b
Kodak was once the largest supplier of photographic film. In 2004 it was dropped from the Dow Jones Industrial Average after having been listed for 74 years. Kodak failed to use IT to fend off which one of the following of Porter's 5 competitive forces? a) Bargaining power of suppliers b) Threat of substitute products c) Potential threat of new entrants d) Bargaining power of buyers e) Industry collaboration
b
Kodak was once the largest supplier of photographic film. In 2004 it was dropped from the Dow Jones Industrial Average after having been listed for 74 years. Kodak failed to use IT to fend off which one of the following of Porter's 5 competitive forces? a) Bargaining power of suppliers b) Threat of substitute products c) Potential threat of new entrants d) Bargaining power of buyers e) Industry collaboration
b
Many companies like Zara use POS to capture information on what has sold, to whom and when. This use of technology to realize efficiencies supports which one of Porter's value chain activities? a) Outbound Logistics b) Marketing & Sales c) Operations d) Service e) Human resources
b
Many companies like Zara use POS to capture information on what has sold, to whom and when. This use of technology to realize efficiencies supports which one of Porter's value chain activities? a) Outbound Logistics b) Marketing & Sales c) Operations d) Service e) Human resources
b
Mary from sales is asking about the plan to implement Salesforce.com's application. You explain to her that you are in the process of getting technical specifications and pricing so that you can move forward with the rollout. This would be part of which of the following plans? a) IT architecture b) IT infrastructure c) System architecture d) Server upgrade program e) IT strategy
b
Organizational, cultural, and control variables are considered the ________ used by decision makers to effect change in their organization. a. collaboration tools b. managerial levers c. events d. IS e. organization objectives
b
Organizational, cultural, and control variables are considered the ________ used by decision makers to effect change in their organization. a) collaboration tools b) managerial levers c) events d) IS e) organization objectives
b
Organizations seek to gain a competitive advantage by differentiation, cost, or _________. a. service b. focus c. profit d. value e. speed
b
Organizations seek to gain a competitive advantage by differentiation, cost, or _________. a) service b) focus c) profit d) value e) speed
b
The "Managerial Levers" concept is useful for the following reasons: a) Management can find what "levers" to push to force people to do what they want. b) Management should not make a change unless they align multiple issues, such as tasks, measures, values, incentives, etc. c) System investments need to be financially highly leveraged. d) All of the above e) None of the above
b
The business diamond identifies the crucial, interrelated components for designing an organization. The components include all of the following EXCEPT: a) People b) Social media c) Structure d) Tasks e) Information and control
b
The general manager for a retail clothing outlet was recently cited as saying, "IT is the cornerstone of our company. All of our decisions are based on the sophisticated systems that we have deployed throughout our organization. IT drives our decisions." What position should the manager hold regarding IT and its influence on decision making? a) IT should drive business decisions. b) Organizational goals should drive IT decisions. c) Organizational strategy should drive IS decision making. d) Business strategy should drive IS decision making e) All strategy should be driven by IT strategy.
b
The major difference between an ERP and ERP II system is this feature. a) Advances in software usability and flexibility b) Information is made immediately available to external stakeholders using social and collaborative tools c) Information is made available to all departments in the company d) Advanced quering and reporting capabilities e) Close integration with e-business technologies
b
The managerial levers identifies the crucial, interrelated components for designing an organization. The components include all of the following EXCEPT: a) Decision rights b) Social media c) Business processes d) Incentives and rewards e) Performance measurement and evaluation
b
The organizational strategy should ideally _____ the IS strategy. a. drive b. complement c. dictate d. ignore e. sustain
b
The organizational strategy should ideally _____ the IS strategy. a) drive b) complement c) dictate d) ignore e) sustain
b
The type of software used in SOA architecture is often referred to as what? a) Services-oriented architecture b) Software-as-a-service c) Systems software d) Software-as-an-architecture e) System-as-a-service
b
This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers. a) Customer Relationship Management (CRM) b) Supply Chain Management (SCM) c) Product Lifecycle Management (PLM) d) Enterprise Resource Planning (ERP) e) Value Chain Management (VCM)
b
This provides a blueprint for translating a business strategy into a plan for IS. a) IS infrastructure b) IS architecture c) ERP systems d) Centralized architecture e) SOA
b
Through the use of various technologies, a ski resort tracks the slopes each customer skis and the times he or she skis them. Skiers then have the ability to view this information online, and can choose to seamlessly share their accomplishments on Facebook. In addition, photographers positioned at the resort post pictures on Facebook for the skier. This ski resort has worked hard to develop a strong: a. IS Strategy b. Social business strategy c. Business strategy d. Organizational strategy e. Customer strategy
b
Through the use of various technologies, a ski resort tracks the slopes each customer skis and the times he or she skis them. Skiers then have the ability to view this information online, and can choose to seamlessly share their accomplishments on Facebook. In addition, photographers positioned at the resort post pictures on Facebook for the skier. This ski resort has worked hard to develop a strong: a) IS Strategy b) Social business strategy c) Business strategy d) Organizational strategy e) Customer strategy
b
Traditional organizations have one of four types of organizational design. What are these four structure types? a) Traditional, flat, matrix, technology b) Hierarchical, flat, matrix, networked c) Matrix, networked, flat, information d) Matrix, flat, networked, traditional e) Social, networked, matrix, hierarchical
b
Understanding the life span of the IT infrastructure and architecture is called? a) IT life cycle b) Strategic timeframe c) Architecture life cycle d) IT life span e) System timeframe
b
What looks and acts like the Internet, but it is comprised of information used exclusively with a company and unavailable to the Internet community as a whole? a) Web Portal b) Intranet c) VoIP d) Groupware e) VPN
b
What requires a unit of analysis, has been processed, and requires human mediation? a) Data b) Information c) Knowledge d) Legacy e) None of the above
b
What skills would be required to be a visionary manager? a) Communication and Information gathering b) Flexibility and creativity c) Analytical and organizational d) All of the above e) None of the above
b
When an organization qualifies its product or service in a way that allows it to appear unique in the marketplace, this is called: a) Focus b) Differentiation c) Cost Leadership d) Business Strategy e) Mission
b
When would an organization elect to use BPR over TQM? a) When they want to make small, incremental changes b) When they need to attain aggressive improvement goals c) When they have time to refine their improvement goals d) When there is not a need to make significant immediate changes e) When they want the employees to have control over the changes
b
Which is not a competitive force: a) Bargaining power of buyers b) Bargaining power of competitors c) Threat of substitute products or services d) Rivalry among existing firms e) Threat of entry of new competition
b
While information systems can be used to gain a strategic advantage, they have inherent risks. Hershey Foods, for example, crippled its Halloween sales when its complex IS system failed to support its supply and inventory needs during peak production season. This is an example of which specific IS risk? a) Awaking a sleeping giant b) Implementing IS poorly c) Demonstrating bad timing d) Running afoul of the law e) Mobile-based alternative removes advantages
b
While information systems can be used to gain a strategic advantage, they have inherent risks. Hershey Foods, for example, crippled its Halloween sales when its complex IS system failed to support its supply and inventory needs during peak production season. This is an example of which specific IS risk? a) Awaking a sleeping giant b) Implementing IS poorly c) Demonstrating bad timing d) Running afoul of the law e) Mobile-based alternative removes advantages
b
While there are many advantages to working remotely, there are some potential problems. For example, once work has been successfully performed remotely, a company may find economic reasons to let go of workers and choose to _______ the work abroad. a) Outplace b) Offshore c) Automate d) Recruit e) Isolate
b
General managers should take an active role in decisions about information systems. This is vital because: a. The IS department cannot be trusted to make good decisions. b. The IS department has not been trained to make general business decisions. c. The IS department does not have the company's best interests as its focus. d. Information systems are designed to support business objectives. e. Information systems are normally incongruent with business strategies.
d
All of the following are reasons why a company may choose to use cloud computing for its IT infrastructure EXCEPT: a) Cost savings b) Speed to provision additional capacity c) Reduce dependency on third-party suppliers d) Consolidation of servers and even the elimination of a data center e) Reduce server maintenance costs
c
At Zara, decision rights for ordering have been granted to whom? a) Regional managers b) Headquarters c) Store managers d) Central production e) The commercial team
c
Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT: a) Standardized communication networks (like the Internet) b) The availability of SCM enterprise systems c) The inability to coordinate workflow across organizational boundaries d) The globalization of business e) The ubiquity of IT
c
By using IS to achieve economies of scale and generate operating efficiencies, Walmart epitomizes which one of Porter's generic strategies? a) Differentiation b) Focus c) Cost leadership d) Broad focus e) Cost differentiation
c
By using IS to achieve economies of scale and generate operating efficiencies, Walmart epitomizes which one of Porter's generic strategies? a) Differentiation b) Focus c) Cost leadership d) Broad focus e) Cost differentiation
c
Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support: a) The functional perspective. b) The entire enterprise. c) The silo perspective. d) Incremental change. e) Social IT and mobile needs.
c
Facebook has for some years offered services that many individuals have adapted to, making it difficult for them to choose another social networking site. It can be said that Facebook has protected itself well from which competitive force since the beginning? a) Bargaining power of suppliers b) Threat of substitute products c) Potential threat of new entrants d) Bargaining power of buyers e) Industry collaboration
c
Facebook offers services that many individuals have adapted to, making it difficult for them to choose another social networking site. It can be said that Facebook has protected itself from which competitive force? a) Bargaining power of suppliers b) Threat of substitute products c) Potential threat of new entrants d) Bargaining power of buyers e) Industry collaboration
c
Google Maps is a web mapping service that provides street maps and directions. A Google Maps component can be added to a business's web site to provide customers directions to the business location. This use of Google's service by a business is an example of __________. a) Centralized architecture b) Decentralized architecture c) Service-oriented architecture d) Internet-based architecture e) Enterprise architecture
c
Hypercompetition implies that any architecture must be designed with maximum scalability and _____________ to ensure it can handle the imminent business changes. a) modularity b) speed c) flexibility d) sustainability e) availability
c
IS plays three important roles in management control processes. These processes are data collection, evaluation, and _______________. a) transformation b) management c) communication d) implementation e) conversion
c
In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon. a) Technology b) Business reengineering approach c) Functional d) Process Control e) Business process
c
In which type of organizational design do middle managers do the primary information processing and communication function, telling subordinates what to do and then reporting the outcome to senior management? a) Flat b) Networked c) Hierarchical d) Matrix e) Hybrid
c
In which type of organizational structure is power centralized and the type of environment best supported stable and certain? a) Flat b) Networked c) Hierarchical d) Matrix e) Traditional
c
Roles that managers fill, according to Mintzberg, include all of the following except: a) Figurehead b) Disseminator c) Disciplinarian d) Entrepreneur e) Resource Allocator
c
Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation? a) ERP b) SCM c) PLM d) TQM e) NPD
c
Technology guru Tim O'Reilly said this about the publishing industry: "To adapt, publishers need to cannibalize their own business, experimenting with new forms, new formats, and new business models." This statement is consistent with: a) Generic framework b) Focus strategy c) Hypercompetition d) Direct strategy e) Porter's generic strategies
c
Technology guru Tim O'Reilly said this about the publishing industry: "To adapt, publishers need to cannibalize their own business, experimenting with new forms, new formats, and new business models." This statement is consistent with: a) Generic framework b) Focus strategy c) Hypercompetition d) Direct strategy e) Porter's generic strategies
c
The Six Sigma DMAIC process to improve an existing process includes all of the following EXCEPT: a) Define b) Measure c) Analyze d) Improve e) Computerize
c
The architecture that the large oil company Valero adopted enables the company to build applications from components and realize gains as a result of this flexibility. The architecture is called: a) Centralized b) Decentralized c) Service-oriented d) Internet-based e) Mainframe
c
The negative consequences of monitoring the discrete tasks an employee does include all of the following EXCEPT: a) The worker is disconnected from the larger business process. b) There is less of an opportunity for the worker to broaden his/her skills. c) The worker feels empowered to make significant contributions to the business. d) The personal freedoms of the worker may be intruded upon. e) The privacy rights of an employee may be violated.
c
The physical means by which information is exchanged among hardware components is called _______. a) hardware b) software c) networking d) personnel e) data
c
The physical means by which information is exchanged among hardware components is called _______. a) hardware b) software c) networking d) personnel e) data
c
The supply chain: a) Points out the concept of weak link in an ordering process b) Helps us understand how value is built inside a single firm. c) Is composed of several value chains linked into a larger chain (a chain within a chain). d) All of the above e) None of the above
c
These are comprehensive software packages that incorporate all modules needed to run the internal operations of a business. They should include the following modules: Manufacturing, Accounting, Human Resources and Sales. a) SCM systems b) Groupware system c) ERP systems d) CRM systems e) PLM systems
c
To remain competitive, an organization's business strategy must adapt and respond to all of the following variables. Which variable in particular does IS help to determine? a. Market forces b. Customer demands c. The capabilities of the organization d. The organization's mission e. Organizational design
c
To remain competitive, an organization's business strategy must adapt and respond to all of the following variables. Which variable in particular does IS help to determine? 1. Market forces 2. Customer demands 3. The capabilities of the organization 4. The organization's mission 5. Organizational design
c
Which one of the following risks can threaten the IS of a company in a highly regulated industry such as financial services or health care? a) Demonstrating bad timing b) Awakening a sleeping giant c) Mobile-based alternative removes advantages d) Running afoul of the law e) Implementing IS poorly
d
Which one of the following risks can threaten the IS of a company in a highly regulated industry such as financial services or health care? a) Demonstrating bad timing b) Awakening a sleeping giant c) Mobile-based alternative removes advantages d) Running afoul of the law e) Implementing IS poorly
d
What do we call members of the generation that's grown up using computers, the Web and social network sites as a normal, integrated part of their lives?
digital natives
Using a cloud service from Amazon.com, the New York Times was able to a) Establish a strong social media presence. b) Virtualize its mobile application. c) Quickly digitize old articles without needing to purchase additional infrastructure components. d) Build a web-based application to search past articles for keywords e) Standardize its virtualization infrastructure.
c
Which is not a question that can be used to understand organizational design? a) Who holds the decision rights to critical decision b) What are the characteristics, experiences, and skill levels of the people within the organization? c) Where is the organization's headquarters located? d) What are the key business process? e) What is the culture of the organization?
c
Which of the following best describes cloud computing? a) Virtual desktop computing b) Lightweight software that takes up little storage space c) Computing services that can be accessed on demand across the Internet d) The World Wide Web e) Mobile-based social IT
c
Which of the following is a support activity of the Value Chain Model? a) Operations b) Facilities c) Organization d) Informatics e) Outbound Logistics
c
Which of the following is not an organizational structure? a) Hierarchical b) Flat c) Power Distant d) Matrix e) Networked
c
Which organization structure typically assigns workers two or more supervisors in an effort to make sure multiple dimensions of the business are integrated? a) Hierarchical b) Flat c) Matrix d) Networked e) Informal
c
Which part of the value chain includes the manufacturing of goods? a) Inbound Logistics b) Outbound Logistics c) Operations d) Service e) Organization
c
Which part of the value chain includes the manufacturing of goods? a) Inbound Logistics b) Outbound Logistics c) Operations d) Service e) Organization
c
Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals? a) communication b) technology c) diversity d) management e) location
c
Zara's store managers place orders that reflect their localized needs. However, order fulfillment is ultimately the responsibility of the commercial team in headquarters because: a) Store managers have no real decision rights. b) The commercial team does not trust the store managers. c) Store managers do not have visibility into regional demands but the commercial team does. d) The commercial team has more direct contact with the designers and production. e) Store managers have no access to sales information for their store.
c
_______________________ is the architecture where significant hardware, software and possibly even data elements reside on the Internet. a) Internet-oriented architecture b) TCP/IP architecture c) Web-based architecture d) Mobile architecture e) Centralized architecture
c
IT resources consist of IT assets and IT _______.
capabilities
Today's IT increases the effectiveness of workers, particularly with the use of both ________ tools and collaboration tools.
communication
According to Porter, a company that makes its services available 24/7 would be practicing a _________ strategy.
cost leadership
CRM stands for ________________.
customer relationship management
A general manager should: a) Rely on IS personnel to make IS decisions b) Ignore how IS are used and managed c) Have a deep technical knowledge of IS d) Understand the use and consequences of technologies relevant to the business e) Not be expected to ask or understand technology related questions
d
A general manager should: a) Rely on IS personnel to make IS decisions b) Ignore how IS are used and managed c) Have a deep technical knowledge of IS d) Understand the use and consequences of technologies relevant to the business e) Not be expected to ask or understand technology related questions
d
A matrix organization: a) Can involve multiple bosses and multiple teams b) Requires quite a bit of communication to be successful c) Were rare for quite a while but have become more common in recent years d) All of the above e) None of the above
d
A small company in Des Moines wants to set up an IT architecture for its workforce. The company recently moved to an older building that has solid walls and ceilings. Furthermore, most of the staff likes the flexibility of moving around the open office space to perform work on their laptops. Which communication architecture makes most sense for this company? a) Mainframe b) Web-services c) Peer-to-peer d) Wireless e) Server-to-server
d
A social business strategy is designed to use social IT tools for all of the following EXCEPT: a. Collaborating with stakeholders b. Building deeper connections with stakeholders c. Innovating with stakeholders d. Excluding stakeholders e. Networking with employees, customer and/or suppliers
d
A social business strategy is designed to use social IT tools for all of the following EXCEPT: a) Collaborating with stakeholders b) Building deeper connections with stakeholders c) Innovating with stakeholders d) Excluding stakeholders e) Networking with employees, customer and/or suppliers
d
All of the following are IT platforms EXCEPT for the _________. a) iPhone platform b) Android platform c) Windows platform d) MS Office platform e) Mac platform
d
All of the following are characteristics of an ERP system EXCEPT: a) ERP systems provide seamless integration of information flow across the organization. b) ERP systems provide best practices for generic business processes. c) ERP systems have evolved to support newer IT architectures. d) ERP systems work "out of the box" with little configuration requirements. e) ERP systems are usually software packages purchased from a provider/vendor
d
All of the following are new types of jobs created by the growing reliance on technology EXCEPT: a) Database administrator b) Web site designers c) Network security advisor d) Editors/writers e) Social media specialists
d
All of the following help to develop informal networks that play an important role in an organization EXCEPT for: a) Job rotation b) Company softball team c) Virtual communities d) Performance reviews e) Attendance at a conference
d
All statements below are true about a matrix organization structure EXCEPT: a) The design supports both function and purpose. b) IS reduces operating complexities by easily sharing information among management. c) Workers are assigned to two or more managers. d) Worker's jobs are loosely defined. e) Challenges can arise for managers who have lots of information and attend frequent meetings.
d
All statements below are true about a matrix organization structure EXCEPT: a) The design supports both function and purpose. b) Operating complexities can be reduced by sharing information among management. c) Workers are assigned to two or more managers. d) One weakness is that multiple dimensions of a business are not integrated well with a matrix organization e) Confusion must be dealt with through frequent meetings and conflict resolution sessions.
d
Cognizant's organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate. a) hierarchical, networked b) matrix, networked c) flat, matrix d) hierarchical, matrix e) flat, hierarchical
d
All of the follow are negative outcomes found in a firm that is a functional EXCEPT for: a) suboptimization b) communication gaps c) lose site of the business goals d) lost information e) redundancy of expertise
e
All of the following benefit from the network effect EXCEPT: a. Wikis b. Twitter c. Email d. Facebook e. Network bandwidth
e
All of the following benefit from the network effect EXCEPT: a) Wikis b) Twitter c) Email d) Facebook e) Network bandwidth
e
An effective workflow diagram should do all of the following EXCEPT: a. Map the sequence and details of a business process b. Identify all persons/roles who play a part in the process c. Use active verbs to describe activities d. Identify inputs and outputs of a process e. Try to mask the steps of a business process
e
An inter-organizational relationship that affords one or more companies in the relationship a strategic advantage: a) Co-opetition b) Customer Relationship Management (CRM) c) Supply Chain Management (SCM) d) Information Resources e) Strategic Alliance
e
ERP systems are expensive for all of the following reasons EXCEPT: a) The software is costly to purchase. b) There is an enormous amount of work required to implement. c) There are a number of hidden costs such as project management, training and support. d) They require organizational changes and impact the way people work. e) They do not require business process redesign.
e
GE recognized that it could only sustain its competitive advantage for a limited time as competitors attempted to outmaneuver them. What was the model that Welch applied to help solve this problem? a) Destroy your organization b) Grow your organization c) Destroy your system d) Grow your system e) Destroy your business
e
GE recognized that it could only sustain its competitive advantage for a limited time as competitors attempted to outmaneuver them. What was the model that Welch applied to help solve this problem? a) Destroy your organization b) Grow your organization c) Destroy your system d) Grow your system e) Destroy your business
e
IT has altered employees and the way they work by doing all of the following EXCEPT: a) Creating new types of jobs b) Greatly changing day-to-day tasks c) Supporting new ways to manage talent d) Needing more technically knowledgeable individuals e) Providing distinct lines between work and play
e
L.L. Bean is an online/catalog retail company that aggressively uses tools like instant messaging to communicate with customers regarding potential purchases and uses Facebook for branding activities. This use of technology supports which strategy? a) IS strategy b) Business strategy c) Organizational strategy d) Mission strategy e) Social business strategy
e
L.L. Bean is an online/catalog retail company that aggressively uses tools like instant messaging to communicate with customers regarding potential purchases and uses Facebook for branding activities. This use of technology supports which strategy? a) IS strategy b) Business strategy c) Organizational strategy d) Mission strategy e) Social business strategy
e
Porter's five "Forces," used so often in the text for analysis of IT applications, include all of the following except: a) Threat of substitute products b) Bargaining power of suppliers c) Bargaining power of customers d) New entrants e) Switching costs
e
Risks associated with cloud computing include all of the following EXCEPT: a) Increased dependency on third-party suppliers b) Security c) Lack of standards for virtual infrastructures d) Retooling existing applications to move to the cloud e) Scalability
e
Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks. a) bichronous b) monochronous c) asynchronous d) synchronous e) polychronous
e
The ____________ is a plan articulating where a business seeks to go and how it expects to get there. a) vision statement b) mission statement c) stakeholder statement d) stockholder statement e) business strategy
e
The ____________ view considers activities that create, deliver, and support a company's product or service. a) product and service b) creation, delivery, and support model c) Asset-based d) Resource-based e) Porter value chain
e
The ________________________ is a plan articulating where a business seeks to go and how it expects to get there. a. vision statement b. mission statement c. stakeholder statement d. stockholder statement e. business strategy
e
The concept of "jobs" is being replaced with the concept of work, requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT: a) What work will be performed? b) Who is going to do the work? c) Where will the work be performed? d) When will the work be performed? e) How can IT increase the ineffectiveness of workers?
e
This architecture is a complex framework whose main objective is to map how the organization's IT supports the business processes. a. Centralized architecture b. Decentralized architecture c. Service-oriented architecture d. Web-based architecture e. Enterprise architecture
e
This framework is called the ____________________ because it relates business strategy with IS strategy and organizational strategy. a. Porter's Generic Framework b. D'Aveni's Hypercompetition Model c. Information Technology Matrix d. IS Strategy Model e. Information Systems Strategy Triangle
e
This framework is called the ____________________ because it relates business strategy with IS strategy and organizational strategy. a) Porter's Generic Framework b) Hypercompetition Model c) Information Technology Matrix d) IS Strategy Model e) Information Systems Strategy Triangle
e
This model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort, and that it's easy to use. Employee participation in the system's design and implementation also helps. a) Information Management Model (IMM) b) Employee Technology Model (ETM) c) Capability Maturity Model (CMM) d) Computer Access Model (CAM) e) Technology Acceptance Model (TAM)
e
This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands. a) Up-Time Organization b) Social networked organization c) Flat organization d) Matrix organization e) Elastic Enterprise
e
This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands. a) Zero time organization b) Social networked organization c) Flat organization d) Matrix organization e) T-form organization
e
To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT: a) Ensure employees find the system easy to use b) Demonstrate that the system will allow them do more or better work for the same amount of effort c) Train the user on the new system d) Reward users of the new system e) Provide minimal rationale for the new system
e
When using information technologies to collect data for the purpose of monitoring workers, a manager should do all of the following EXCEPT: a) Inform employees when and what is being monitored. b) Consider the privacy rights of individuals. c) Ensure monitoring is meaningful to the organization's mission. d) Capture qualitative inputs in addition to quantitative data. e) Require workers to complete additional tasks.
e
Which is not a prescribed area of focus for gaining competitive advantage? a) Strongholds b) Cost/Quality c) Deep Pockets d) Timing/Know-how e) Insider Information
e
Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage? a) Porter's Competitive Forces b) Porter's Value Chain c) The Information Systems Strategy Triangle d) The Network Effect e) The Resource-Based View
e
Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage? a) Porter's Competitive Forces b) Porter's Value Chain c) The Information Systems Strategy Triangle d) The Network Effect e) The Resource-Based View
e
Which of the following is not a Decisional role? a) Entrepreneur b) Disturbance handler c) Negotiator d) Resource allocator e) Spokesperson
e
Which one of the following is NOT a factor driving the use of telecommuting? a) Geographic flexibility b) Energy conservation c) Higher job satisfaction d) Lower employee turnover e) Stronger sense of company culture
e
Which one of the following is a valid statement? a) The cost to access information has risen. b) It takes more time to access information. c) Personal productivity has dropped as a result of technology. d) Traditional job roles have not changed much as a result of technology. e) Most jobs today have a significant information systems component.
e
The factors driving the emergence of telecommuting include: a shift to knowledge-based work, changing demographics and lifestyle preferences, more powerful technologies, increasing reliance on web-based technologies, and _____________________.
energy concerns
An organization feels hierarchical when IT is used primarily as a communication vehicle.
false
Differences in organizational and national culture normally do not affect system development and use.
false
National culture no longer predisposes workers to act in a certain way.
false
The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.
false
According to Porter's Generic Strategies Framework, a company that limits its scope to a narrower segment of the market is exercising this type of strategy.
focus
An advantage of virtual teams is that members in different parts of the world can cooperate to get work done faster due to time zone differences. What is this called?
follow the sun
A system that enables workers to collaborate across a global/virtual organization is generically called ________. It lets workers easily share data, files and other information electronically.
groupware
GE employees develop strategies to destroy an existing competitive advantage so that they can then find fresh new ways to server the customer by applying a ________ strategy.
grow your business
The _______________ models suggest that the speed and aggressiveness of the moves and countermoves in any given market create an environment in which advantages are "rapidly created and eroded."
hypercompetition
This IT asset is business data that has been captured, organized and made available to an organization.
information repository
Social business opportunities fall into one of three categories: collaboration, engagement or ______.
innovation
A virtual private network provides a remote worker with a secure connection over the very public __________ so that the remote worker has access to the company's ___________.
internet, intranet
A ________ organization allows a firm to concentrate on both function and purpose.
matrix
A clear and compelling statement that unifies an organization's efforts and describes what the organization is all about is called its _________.
mission
Technology today has increased the ways work blends together with other aspects of life. This is very similar to how work was configured in ____________ societies.
preindustrial
Information resources are defined as the available data, technology, people, and ______ available in an organization to be used by managers to complete business tasks.
processes
SCM stands for ________________.
supply chain management
A firm that acquires a supplier is looking to reduce the "bargaining power of suppliers" force.
True
A firm's IS strategy and business strategy focus more on its external requirements than internal requirements.
True
According to Thomas Friedman, collaboration is the way that small companies can "act big" and flourish in today's flat world.
True
Apple's introduction of the iPhone while iPod sales were still very strong is an example of DYB.
True
Digital natives are willing to take a lower-paying job with better social media access, device choice, and mobility over a higher-paying job with less technological flexibility.
True
In order to maximize the effectiveness of an organization's business strategy, the manager must be able to identify and use information resources.
True
Knowledge-based work allows employees to work remotely rather than having to physically be present at a store, manufacturing facility or office building.
True
Once a firm is out of alignment, it does not mean that it has to stay that way.
True
The Internet greatly enhances collaboration.
True
There has been accelerated competition and churn among market leaders concurrent with the increases in the quality and quantity of IT investments.
True
To avoid unwanted consequences, altering the IT Strategy requires adjustments to the organizational strategy.
True
Traditionally, people communicated either in person or on the telephone. E-mail has had a profound impact on communication because it decoupled the time the sender communicates with the receiver.
True
Web 2.0 technologies are Internet based applications that allow for interaction and collaboration among users.
True
Zara's use of information recourses has given it a substantial advantage over its competitors.
True
This term is used to describe a situation where technology enables individuals from all parts of the organization to reach and communicate with all other parts of the organization.
technological leveling
A firm is usually a mix of different organizational structures, known as a hybrid structure.
true
Cognizant needed to reinvent its organizational structure many times to make sure that it properly facilitates the flow of information between employees.
true
Different organization structures reflect the different organizational strategies that are used by firms to implement their business strategy.
true
If a technology is to be successfully implemented into an organization, either the technology must fit the organization's culture or the culture must be shaped to fit the behavioral requirements of the technology.
true
This is a collection of firms that, using technology, extend their business relationships and connect their value chains.
value system
A corporate culture is a firm's set of shared beliefs and ____.
values
What does BYOD stand for?
Bring your own device
A virtual team is faced with communication, technology and ______ challenges.
Diversity
List the three IS tools used to optimize the operations of a firm's value chain.
ERP, SCM, CRM
9. The Department of Veterans Affairs (VA) realized it did not have adequate policies, education or technology in place for remote workers when: a) An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen. b) Because of lack of coordination, all remote workers were not available for an extended period of time. c) Employees posted sensitive data on a public social networking site. d) Employees copied sensitive data over an unsecured network. e) A virus from an employee's remote computer crashed the VA's intranet.
a
A bank provides its customers mobile applications that significantly simplify traditional banking activities. For example, a customer can use a smartphone to take a picture of a check and electronically deposit into an account. This unique service demonstrates the bank's desire to practice which one of Porter's strategies? a) Differentiation b) Focus c) Cost leadership d) Broad focus e) Cost differentiation
a
A bank provides its customers mobile applications that significantly simplify traditional banking activities. For example, a customer can use a smartphone to take a picture of a check and electronically deposit into an account. This unique service demonstrates the bank's desire to practice which one of Porter's strategies? a) Differentiation b) Focus c) Cost leadership d) Broad focus e) Cost differentiation
a
A company that is in a market with few buying options for the consumer is enjoying a high amount of which one of Porter's Five Competitive Forces? a) Bargaining power of suppliers b) Threat of substitute products c) Potential threat of new entrants d) Bargaining power of buyers e) Industry competitors
a
A company that is in a market with few buying options for the consumer is experiencing which one of Porter's Five Competitive Forces? a) Bargaining power of suppliers b) Threat of substitute products c) Potential threat of new entrants d) Bargaining power of buyers e) Industry competitors
a
A company that wants to make incremental improvements to existing business processes would utilize which of the following? a) Total quality management b) Workflow management c) Business process management d) Business process reengineering e) Enterprise resource planning
a
A computer's hardware and ____________ specify its platform. a) system software b) software applications c) hardware d) storage e) mobility
a
A strategy where companies cooperate and compete at the same time with companies in its value net: a) Co-opetition b) Teamwork c) Classwork d) Strategic Alliance e) Risk
a
Apple Inc. has developed iTunes, a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because: a. The critical process of content delivery is Apple's strategic advantage. b. The ability to integrate with existing enterprise systems does not exist. c. It was too costly for Apple to purchase an enterprise system. d. Apple was not satisfied with the look and feel of existing enterprise systems.
a
Business strategies based on hyper-competition focus on customer satisfaction and profit maximization but also build in a component of business intelligence. Business intelligence helps an agile organization to: a) Predict and respond to new opportunities b) Leverage information technology in new ways c) Manage internal challenges d) React to supplier demands e) Collaborate
a
Business strategies based on hypercompetition focus on customer satisfaction and profit maximization but also build in a component of business intelligence. Business intelligence helps an agile organization to: a) Predict and respond to new opportunities b) Use current information technologies less extensively c) Manage internal challenges d) React to supplier demands e) Collaborate
a
Define Wisdom: a) knowledge infused with intuition and judgment that facilitates the ability to make decisions b) a process c) all forms of technology used to create data d) anything that makes a person clever e) only d and b
a
Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following? a) More creative solutions. b) Better compliance with deadlines. c) Equitable performance management. d) Tighter security policies. e) A high degree of self-reliance.
a
Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool? a) Business process management b) Radical redesign c) New product development d) Six sigma e) Product life cycle management
a
Enterprise systems are useful for organizations seeking to do all of the following EXCEPT: a) Encourage duplication of data b) Centralize decision making c) Make effective use of organizational databases d) Unify operations e) Standardize processes
a
IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise. a) knowledge b) IS c) friendships d) departments e) job descriptions
a
If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool. a) Business Process Reengineering (BPE) b) Reengineering Process Control (RPC) c) Engineering Control System (ECS) d) Total Process Improvement (TPI) e) System Process Control (SPC)
a
Marketing has repeatedly asked the IT department about the possibility of aligning the new marketing plan with the company's web site. They would like the new web site to be able to support more active content and permit customers to query an online catalog. You let them know that this is currently being considered and that you're determining if this new business strategy can be translated into a viable plan of action. This would be part of which of the following? a) IT architecture b) IT infrastructure c) System architecture d) Server upgrade program e) IT strategy
a
For a company whose main product is information (like a financial services company), the company must co-create its ________ strategy and ________ strategy.
business, IS
15. The Resource-Based View helps determine whether a firm's strategy has created value. Unlike Porter's Competitive Forces framework, this view maintains that competitive advantage comes from the ________________ and other resources of the firm. a) data b) technology c) information d) systems e) people
c
All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for: a) A customer's satisfaction with the quality of the product received b) The time elapsed from when the customer placed an order to the time the product is received c) The change demographics of a region. d) The number of orders the customer places in a given timeframe. e) Profitability of a goods f) Revenue received from a service
c
All of the following are likely causes of Kaiser Permanente's difficulties before their new KPHealthConnect EXCEPT for: a) Bonus incentives not matching strategy b) The alignment of the Information Systems Strategy Triangle c) The failure of automated systems d) The leadership and organizational culture e) Patient service processes needing to be updated and streamlined
c
General managers should take an active role in decisions about information systems. This is vital because: a) The IS department cannot be trusted to make good decisions. b) The IS department has not been trained to make general business decisions. c) The IS department does not have the company's best interests as its focus. d) Information systems are designed to support business objectives. e) Information systems are normally incongruent with business strategies.
d
In which type of organizational structure will employees report to two or more supervisors? a) Hierarchical b) Networked c) Flat d) Matrix e) Functional
d
Managers in today's global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT: a) Hiring new employees b) Evaluating an employee's contribution to a team and the company c) Appropriating individual-based rewards and compensation d) Setting strategic objectives e) Supervising employees
d
Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT: a) The organization is just starting out and has no defined processes. b) The business process itself is not seen as a competitive strategic advantage. c) There is little time or resources to deviate from best practices. d) The organization has highly specialized processes that are not seen as best practices. e) The needs of the business are met by the enterprise system.
d
The components of enterprise architecture are: shared data, the linking and automation technology used to share the data, the people who are served by the system and: ______________, a) Enterprise software b) A centralized architecture c) IT systems d) Core business processes e) A framework
d
The dimensions of national culture include all of the following EXCEPT: a) The distribution of power in society b) The extent to which society tolerates uncertainty c) Avoidance of uncertainty d) The acceptance of technology by society e) The degree to which society engages in future-oriented behaviors
d
The dimensions of national culture include all of the following EXCEPT: a) The distribution of power in society b) The extent to which society tolerates uncertainty c) The acceptance of technology by society d) The minimization of gender discrimination in society e) The degree to which society engages in future-oriented behaviors
d
The general manager for a retail clothing outlet was recently cited as saying, "IT is the cornerstone of our company. All of our decisions are based on the sophisticated systems that we have deployed throughout our organization. IT drives our decisions." What position should the manager hold regarding IT and its influence on decision making? a. IT should drive business decisions. b. Organizational goals should drive IT decisions. c. Organizational strategy should drive IS decision making. d. Business strategy should drive IS decision making e. All strategy should be driven by IT strategy.
d
The plan an organization uses to provide information systems and services: a) Cost Leadership b) Differentiation c) Focus d) IS Strategy e) Business Diamond
d
The qualities found in a successful remote worker include all of the following EXCEPT: a) Self-discipline b) Socialized into the corporate culture c) Self-starter d) Ineffective communicator e) Proficient in a wide range of technologies
d
This risk of using information resources must be carefully considered by managers due to the rapid spread of applications on smartphones and tablet devices. a) Demonstrating bad timing b) Awakening a sleeping giant c) Delivering a strategic coup d) Mobile-based alternatives remove advantages e) Equal access competition
d
This risks of using information resources include all of the following except: a) Demonstrating bad timing b) Awakening a sleeping giant c) Implementing IS poorly d) Missing cooperative opportunities e) Failing to deliver what users want
d
Which collaboration technology is becoming more and more popular within organizations because it provides a means for forming ad hoc groups, networking and locating potential business allies? a) Intranet b) Wikis c) VoIP d) Social networking sites e) Unified communications
d
Which of the following is NOT a primary activity of the Value Chain model? a) Inbound Logistics b) Operations c) Outbound Logistics d) Purchasing e) Marketing and Sales
d
Which of the following would you expect from a ROWE (results oriented work environment)? a) A system that tracks the hours each employee works in a given day b) Employees who are unmotivated c) A flextime program where employees can choose to work either the7am-3pm shift, the 9am-5pm shift or the noon-8pm shift d) An organization where employees can choose when and where they work as long as project goals are met e) Employees who are wary of newer technologies
d
Which one of the following enterprise systems is social IT increasingly integrating with? a) ERP b) SCM c) PLM d) CRM e) SAP
d
Which one of the following is NOT a quality associated with agile and dynamic business processes? a) Designed to support incremental improvement of processes b) Relies on a high degree of IT c) Allows for companies to take advantage of the latest innovations d) Change requires significant redesign effort e) Readily supports changing business requirements
d
Which one of the following is NOT part of the information systems strategy matrix? a) Hardware b) Software c) Networking d) Personnel e) Data
d
Which one of the following is NOT part of the information systems strategy matrix? a) Hardware b) Software c) Networking d) Personnel e) Data
d
Which one of the following is not considered to be a primary activity of the value chain of a firm? a) Inbound Logistics b) Service c) Sales & Marketing d) Technology e) Operations
d
Which one of the following is not considered to be a primary activity of the value chain of a firm? a) Inbound Logistics b) Service c) Sales & Marketing d) Technology e) Operations
d
Zara strategically uses information technologies to do all of the following EXCEPT: a) Bring new products quickly to market, meeting customer demands b) Support a continuous flow of information from stores to manufacturers to distributors c) Maintain a rich, centralized repository of customer data d) Build silos of responsibilities with limited interaction between store managers, designers and market specialists e) Keep its inventory levels very low (relative to other retailers)
d
Zara's strategically uses information technologies to do all of the following EXCEPT: a) Bring new products quickly to market, meeting customer demands b) Support a continuous flow of information from stores to manufacturers to distributors c) Maintain a rich, centralized repository of customer data d) Build silos of responsibilities with limited interaction between store managers, designers and market specialists e) Keep its inventory levels very low (relative to other retailers)
d
_________________________is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems). a) Enterprise system b) Workflow diagrams c) SharePoint d) Business Process Management systems e) Integrated information systems
d
In order to assess the critical issues in information management, a manager should know the IS infrastructure components. These are hardware, software, network and _______.
data
Ideally, the person who has the most information about a decision and who is in the best position to understand the relevant issues is the person with __________ for the decision.
decision rights
List the four support activities of the value chain.
organization, human resources, technology, purchasing
The IS strategy can affect and is affected by changes in a company's business and _______ strategies.
organizational
The three components of the organizational strategy are organizational design, management control systems and _________.
organizational culture
The business diamond includes structure, tasks, information and controls, and ___________________________.
people
Employees may resist a change in IS by: denying that the system is up and running, trying to convince others it has no value, refusing to use the system, and/or _________ the system by distorting or altering inputs.
sabotaging
This IT-enabled network links individuals together, regardless of location, so that they may locate experts and get to know people.
social network
