MIS Chapter 2

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? A) intranet B) extranet C) KMS D) TPS E) TPS

extranet

________ allows you to communicate with avatars using text messaging. A) A virtual world B) Screen sharing C) Collaborative writing D) A large audience Webinar E) Telepresence

A virtual world

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? A) synchronous/colocated B) same time/remote C) different time/remote D) remote/colocated E) same time/same place

remote/colocated

A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CTO E) CKO

CIO

To manage relationships with your customers, you would use a(n) ________ system. A) CRM B) MIS C) CLE D) CLU E) KMS

CRM

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? A) MIS B) TPS C) UPS D) DSS E) CRM

MIS

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? A) ESS B) TPS C) MIS D) DSS

TPS

An example of a cross-functional business process is A) identifying customers. B) transporting the product. C) creating a new product. D) assembling a product. E) paying creditors.

creating a new product

The ____________ function is responsible for identifying customers. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics

distribution and logistics

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. A) e-commerce B) e-business C) enterprise applications D) MIS E) SCM

e-business

What is the most important function of an enterprise application? A) increasing speed of communicating B) enabling business functions and departments to share information C) enabling a company to work collaboratively with customers and suppliers D) enabling cost-effective e-business processes E) enabling inventory and supply chain management

enabling business functions and departments to share information

The people for whom information systems applications are developed are referred to as ________.

end-users

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTO B) CSO C) CKO D) CPO E) CEO

CKO

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system? A) MIS B) TPS C) ESS D) DSS E) KMS

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) ESS B) TPS C) MIS D) CRM E) DSS

DSS

) Which of the following is a firm's CPO responsible for? A) ensuring that the company complies with existing data privacy laws B) making better use of existing knowledge in organizational and management processes C) enforcing the firm's information security policy D) overseeing the use of information technology in the firm E) acting as liaison between the information systems group and the rest of the company

ensuring that the company complies with existing data privacy laws

A(n) ___________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses. A) cloud-based B) social-commerce C) collaborative D) remote, asynchronous E) enterprise

enterprise

A(n) _______________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A) transaction B) enterprise C) automatic reporting D) management information E) knowledge management

enterprise

Which of the following systems is designed to support organization-wide process coordination and integration? A) decision-support systems B) management information systems C) CRM systems D) enterprise applications E) supply chain management systems

enterprise applications

The four major enterprise applications are A) SCMs, CRMs, DSSs, and KMSs. B) SCMs, CRMs, ESSs, and KMSs. C) enterprise systems, SCMs, DSSs, and CRMs. D) enterprise systems, SCMs, CRMs, and KMSs. E) TPSs, MISs, DSSs, and ESSs.

enterprise systems, SCMs, CRMs, and KMSs

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface? A) transaction processing systems B) executive support systems C) management information systems D) decision-support systems E) supply chain management systems

executive support systems

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) enterprise system C) extranet D) intranet E) MIS

extranet

Business __________ application allow managers to interactively work with current and historical data to discover patterns and trends to help their decision.

intelligence

Supply chain management systems are described as a(n) system because they manage information that flows between different companies.

interorganizational

Executive support systems are information systems that support the A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision making and administrative activities of middle managers. D) day-to-day processes of production. E) transactional needs of the organization.

long-range planning activities of senior management

An information systems manager A) writes software instructions for computers. B) acts as liaison between the information systems group and the rest of the organization. C) translates business problems into information requirements. D) manages data entry staff. E) oversees the company's security policy.

manages data entry staff

A business process in the ______________ function is producing bills of material. A) finance and accounting B) human resources C) manufacturing and production D) research and development E) sales and marketing

manufacturing and production

The term "management information systems" designates a specific category of information systems serving A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) the information technology function. E) middle management functions.

middle management functions

A Web interface used to present integrated personalized business content to users is called a(n) ____________.

portal

The people who write an information system application's software instructions or code are called ________.

programmers

Which level of the organization are ESS specifically designed to serve? A) operational B) end-user C) middle management D) senior management E) knowledge workers

senior management

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? A) collaborative distribution system B) supply-chain management system C) reverse logistics system D) enterprise planning system E) transaction processing system

supply-chain management system

The principal liaison between the information systems groups and the rest of the organization is a(n) A) programmer. B) information systems manager. C) systems analyst. D) CTO. E) CIO.

system analyst

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. A) the Internet and networking technologies B) e-commerce C) e-business D) any computerized technology E) telecommunications

the internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for A) the need for creating innovative products and services. B) growth of "interaction" jobs. C) greater global presence. D) the need for more efficient work hierarchies. E) the need to reduce communication costs.

the need for more efficient work hierarchies

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? A) privacy B) permissions C) time zones D) language E) corporate culture

time zones

To monitor the status of internal operations and the firm's relations with the external environment, managers need _______ systems. A) decision-support B) knowledge C) transaction processing D) management information

transaction processing

A(n) ________ is typically a major source of data for other systems. A) transaction processing system B) management information system C) executive support system D) decision-support system E) knowledge management system

transaction processing system

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. True/False

False

Decision-support systems are most commonly used by the operations management level of an organization True/False

False

For nonroutine decision making, senior managers rely on management information systems. True/False

False

Identifying customers is a business process handled by the human resources function. True/False

False

Most TPSs use sophisticated mathematical models or statistical techniques. True/False

False

Operations managers use ESS primarily to solve specific problems. True/False

False

Production tasks are coordinated through the use of social networks in social business True/False

False

You would use an MIS to help determine if your business should introduce a new product line. True/False

False

Which of the following statements about collaboration is not true? A) In business, a collaboration can last as little as a few minutes. B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. D) One business benefit of collaboration is improved innovation. E) Businesses need special systems for collaboration.

Successful collaboration can be achieved through technology regardless of the organization's culture or structure

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. A) Video conferencing B) E-mail C) A MUD D) A wall display E) A virtual world

Video conferencing

A(n) _____________ is a set of logically related activities for accomplishing a specific business result.

business process

An ESS's digital _____________ displays an array of charts and graphs of a business's key performance indicators.

dashboard

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of A) knowledge management systems. B) transaction processing systems. C) executive support systems. D) management information systems. E) decision support systems.

decision support systems

Using the Internet to buy or sell goods is called A) e-commerce. B) e-business. C) an intranet. D) an extranet. E) digital commerce.

e-commerce

A Web site that allows citizens to file taxes online is a form of ________.

e-government

An inventory control system is an example of an MIS. True/False

False

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? A) virtual meeting system B) cloud collaboration C) IBM Notes D) the collaboration matrix E) the time/space collaboration and social tool matrix

the time/space collaboration and social tool matrix

____________ systems are especially suited to situation in which the procedure for arriving at a solution may not be fully defined in advance. A) Management information B) Transaction processing C) Decision-support D) Knowledge management E) Resource planning

Decision-support

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n) A) ESS. B) TPS. C) MIS. D) DSS. E) KMS.

ESS

_____________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Enterprise

___________ systems are also known as enterprise systems. A) Resource planning B) Enterprise resource planning C) Enterprise support D) Management information E) Decision-support

Enterprise resource planning

All of the following statements regarding IBM Notes are true except which one? A) It began as an e-mail and messaging client. B) It is a widely used collaboration tool at larger firms. C) It provides capabilities for wikis and microblogging. D) It provides tools for full version control of all company documentation. E) It is designed to provide security for sensitive corporate information.

It began as an e-mail and messaging client

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a(n) A) TPS. B) extranet. C) KMS. D) CRM. E) MIS.

KMS

__________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and destribution. A) SCMs B) TPSs C) KMSs D) ERPs E) MISs

SCMs

Which of the following decisions requires knowledge based on collaboration and interaction? A) How long will it take to manufacture this product? B) Should we work with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use? E) How can we produce this product more cheaply?

Should we work with outside vendors on new products or services?

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities E) DSS with MIS capabilities

TPS with MIS capabilities

A TPS is an information system that keeps track of all of the daily routine transactions of a business. True/False

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams. True/False

True

An organization's MIS and DSS supply an ESS with summarized information. True/False

True

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance. True/False

True

DSS use internal information as well as information from external sources. True/False

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools. True/False

True

MIS job growth is projected to be 50% greater than other jobs in the next five years. True/False

True

One example of a business process is shipping a product to a customer. True/False

True

Supply chain management systems are more externally oriented than enterprise systems. True/False

True

A key word in social business is "conversations." True/False

True

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business. True/False

True

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data C) KMS, for minimizing redundant work on similar clients D) marketing system, for improving sales levels E) TPS, to help manage all daily activities and transactions

extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

IT ________ refers to the overall decision-making that guides the IT strategy of a firm.

governance

Which of the following is a highly structured decision? A) creating a new product B) estimating the effect of changing costs of supply materials C) calculating the best trucking routes for product delivery D) granting credit to a customer E) forecasting new industry trends

granting credit to a customer

Which of the following is not a business benefit of collaboration? A) improved quality B) improved financial performance C) improved customer service D) improved innovation E) improved compliance with government regulations

improved compliance with governmental regulations

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective? A) customer and supplier intimacy B) survival C) improved decision making D) operational excellence

improved decision making