mis chapter 2 quiz

hierarchy of management is composed of

senior management

help senior management make these decisions

executive support systems

paying creditors, creating financial statements, managing cash accounts

finance and accounting

responsible for monitoring the daily activities of the business

operational management

hiring employees, evaluating employees' job performance, and enrolling employees in benefits plans

human resources

focus on problems that are unique and rapidly changing for which the procedure for arriving at a solution may not be fully defined in advance

decision support systems

Assembling a product, checking for quality, producing bills of materials are examples of a:

manufacturing and production area

an arrangement of people, machines, and business processes (procedures) that will produce the product

production division

actually products the product and deliver the service

production or service workers

identifying customers, making customers aware of the product, and selling the product

sales and marketing

what makes long range strategic decisions about products and services and ensures financial performance of the firm

senior management

the decision of what to produce is called ___________ because it determines your likely customers, the kind of employees you will need, the production methods and facilities needed, the marketing themes, and many other choices

strategic choice

enterprise system, supply chain management systems, customer relationship management systems, and knowledge management systems.

the four major enterprise applications

manufacturing and production, sales and marketing, product or service, finance and accounting, human resources

the four major functions of a business

a computerized system that performs and records the daily routine transactions necessary to conduxt business, such as sales order entry.

transaction processing systems

carries out the programs and plans of senior management

middle management

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? A) middle management B) production workers C) knowledge workers D) data workers

C) knowledge workers

designated a specific category of information systems serving middle management

MIS

how do information systems enhance business processes?

automate many steps in business processes that were formerly performed manually.

formal organization whose aim is to produce products or provide services for a profit that is to sell products or services at a price greater than the costs of production

business

a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions

business intelligence

the actual steps and tasks that describe how work is organized in a business. a logically related set of activities that defines how specific business tasks are performed.

business processes

displays on a single screen graphs and charts of key performance inficators for managing a company

digital dashboard

systems that span functional areas, focus on executing business processes across the business firm and include all levels of management

enterprise applications