mis chapter 2 quiz
hierarchy of management is composed of
senior management
help senior management make these decisions
executive support systems
paying creditors, creating financial statements, managing cash accounts
finance and accounting
responsible for monitoring the daily activities of the business
operational management
hiring employees, evaluating employees' job performance, and enrolling employees in benefits plans
human resources
focus on problems that are unique and rapidly changing for which the procedure for arriving at a solution may not be fully defined in advance
decision support systems
Assembling a product, checking for quality, producing bills of materials are examples of a:
manufacturing and production area
an arrangement of people, machines, and business processes (procedures) that will produce the product
production division
actually products the product and deliver the service
production or service workers
identifying customers, making customers aware of the product, and selling the product
sales and marketing
what makes long range strategic decisions about products and services and ensures financial performance of the firm
senior management
the decision of what to produce is called ___________ because it determines your likely customers, the kind of employees you will need, the production methods and facilities needed, the marketing themes, and many other choices
strategic choice
enterprise system, supply chain management systems, customer relationship management systems, and knowledge management systems.
the four major enterprise applications
manufacturing and production, sales and marketing, product or service, finance and accounting, human resources
the four major functions of a business
a computerized system that performs and records the daily routine transactions necessary to conduxt business, such as sales order entry.
transaction processing systems
carries out the programs and plans of senior management
middle management
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? A) middle management B) production workers C) knowledge workers D) data workers
C) knowledge workers
designated a specific category of information systems serving middle management
MIS
how do information systems enhance business processes?
automate many steps in business processes that were formerly performed manually.
formal organization whose aim is to produce products or provide services for a profit that is to sell products or services at a price greater than the costs of production
business
a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions
business intelligence
the actual steps and tasks that describe how work is organized in a business. a logically related set of activities that defines how specific business tasks are performed.
business processes
displays on a single screen graphs and charts of key performance inficators for managing a company
digital dashboard
systems that span functional areas, focus on executing business processes across the business firm and include all levels of management
enterprise applications
