MIS Chapter 8

integrate the planning, management and use of all resources of the organization.

Enterprise Resource Planning Systems

provide information mainly to lower- and middle-level managers in the functional areas via a variety of reports.

Functional area information systems

_____ reports summarize the performance of critical activities

Key Indicator

when business transactions are processed online as soon as they occur.

Online Transaction Processing

involves collecting data from sensors (e.g., barcode scanners) and entering the data directly into a computer without human intervention

Source data automation

monitors, collects, stores and processes data generated from all business transactions.

Transaction processing system

when the firm collects data from transactions as they occur, placing them in groups or batches, then prepares and processes the batches periodically

batch processing

_____ are the most successful solutions or problem-solving methods for achieving a business objective.

best practices

Enterprise resource planning systems take a(n) _____ view of the overall organization.

business process

provide high levels of detailed data, often in support of summary reports

detailed reports

allows users to click on an item in a report and be able to access underlying details about that item.

drill down report

_____ reports include only information that falls outside certain threshold standards.

exception

include only information that falls outside certain threshold standards

exception reports

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

high, repetitive, easy

summarizes the performance of critical activities

key indicator report

To effectively manage by exception (i.e., use exception reports), the company must first create:

performance standards

Which of the following is not a characteristic of a transaction processing system?

small amount of data are processed

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions

structured, business processes

provide summarized information, with less detail.

summary reports

The most fundamental information systems in an organization are:

transaction processing systems

The characteristics of ERP systems include all of the following except:

typically fitting an organization's existing business processes