MIS Chapters 1-5

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Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical​ issue?

Assign responsibility.

Chapter 1

Chapter 1

Chapter 2

Chapter 2

Chapter 3

Chapter 3

Chapter 4

Chapter 4

​________ are designed to support organizationdash-wide process coordination and integration

Enterprise applications

A fully digital firm produces only digital goods or services.

False

Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.

False

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

False

In social​ business, firms use social networks for coordinating production tasks

False

Information technology​ (IT) consists of all the hardware that a firm needs to use in order to achieve its business​ objectives, whereas information systems consist of all the software and business processes needed.

False

Knowledge workers assist with paperwork at all levels of the firm.

False

Management information systems typically support nonroutine decision making.

False

Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less.

False

Transaction processing systems are most commonly used by the senior management level of an organization.

False

All of the following statements regarding Lotus Notes are true except which​ one?

It began as an e-mail and messaging client

An example of synergy in business is

JP Morgan​ Chase's mergers with other banks that provided JP Morgan with a network of retail branches in new regions.

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision​ making?

KMS

A colleague of yours frequently takes for his own personal use small amounts of office​ supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office​ supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical​ principle?

Kant's Categorical Imperative

You are consulting for a beverage distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first​ step?

Perform a strategic systems analysis

​________ can be induced by tens of thousands of repetitions under low-impact loads.

RSI

Enabling management to make better decisions regarding organizing and scheduling​ sourcing, production, and distribution is a central feature of

SCMs.

A firm that invests in efficient business processes is making an investment in organizational complementary assets.

True

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

True

Business processes are collections of standard operating procedures.

True

Computers are only part of an information system.

True

Decision-support systems use internal information as well as information from external sources.

True

Developing a new​ product, fulfilling an​ order, and hiring a new employee are examples of business processes.

True

ESSs draw summarized information from internal MIS and DSS.

True

Functional systems that support business processes within a single functional​ group, such as human​ resources, are being phased out in favor of cross-functional systems.

True

In order to understand how a specific business firm uses information​ systems, you need to know something about the hierarchy and culture of the company.

True

In the value chain​ model, primary activities are most directly related to the production and distribution of the​ firm's products and services that create value for the customer.

True

Investment in IT is over​ 50% of all invested capital.

True

MIS job growth is projected to be​ 50% greater than other jobs in the next five years

True

Shipping a product to a customer is an example of a business process.

True

Supply chain management systems are more externally oriented than enterprise systems.

True

Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

True

The value chain model classifies all company activities as either primary or support.

True

An example of a business using information systems to attain operational excellence is

Wal-​Mart's RetailLink system.

All of the following are major features of organizations that impact the use of information systems except for

agency costs.

Which two of the following issues are privacy advocates and advertising industry most in conflict​ over? (Select two of the​ following.)

an opt-in policy required at all sites a national Do-Not-Track list

End users

are representatives of departments outside of the information systems group for whom applications are developed.

The most successful solutions or methods for achieving a business objective are called

best practices.

The enormous volume of data generated by Internet​ activity, such as Web traffic and e-​mail, is referred to as

big data

The​ "do anything​ anywhere" computing environment can

blur the traditional boundaries between work and family time.

Applications that allow managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision making are referred to as

business intelligence

A(n) ____________ is a set of logically related activities for accomplishing a specific business result.

business process

How are information systems used at the industry level to achieve strategic​ advantage?

by building industrydash-​wide, ITdash-supported consortia and symposia

Dell​ Computer's use of information systems to improve efficiency and implement​ "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business​ objective?

competitive advantage

The​ ________ model is used to describe the interaction of external forces that affect an​ organization's strategy and ability to compete.

competitive forces

The fundamental set of​ assumptions, values, and ways of doing things that has been accepted by most of a​ company's members is called its

culture.

As discussed in the chapter opening​ case, which of the four generic strategies did Sears employ to combat the competition offered by​ Target, Walmart, and​ Macy's?

customer and supplier intimacy

Which of the following objectives best describes the business strategy behind the technologies implemented in​ Disney's Operational Command​ Center, as discussed in the chapter​ case?

customer support

An ESS commonly uses​ a(n) _____________ to display an array of charts and graphs of a​ business's key performance indicators.

digital dashboard

The four major enterprise applications are

enterprise​ systems, SCMs,​ CRMs, and KMSs.

Which of the following is not one of the competitive​ forces?

external environment

A hotel reservation system is a typical example of a management information system

false

Data gathered by online behavioral tracking firms is limited to the​ user's behavior on a single Web site.

false

Even in​ today's legal​ climate, there is little incentive for firms to cooperate with prosecutors investigating financial crimes at their firm.

false

Most American and European privacy law is based on a set of five principles called COPPA.

false

The Copyright Office began registering software programs in the 1990s.

false

The term business ecosystem describes the interplay between the various organizational forces within a firm.

false

The use of Internet technologies allows companies to more easily sustain competitive advantage.

false

An organization is a

formal, legal entity with internal rules and procedures that must abide by laws. collection of social elements. ​stable, formal social structure that takes resources from the environment and processes them to produce outputs.

IT ___________ includes the strategy and policies for using information technology within an organization.

governance

The value chain model

helps a firm identify points at which information technology can most effectively enhance its competitive position.

Psychologists study information systems with an eye to understanding

how human decision makers perceive and use formal information

Sociologists study information systems with an eye to understanding

how systems affect​ individuals, groups, and organizations.

Which main business function is responsible for maintaining employee​ records?

human resources

Immanuel​ Kant's Categorical Imperative states that

if an action is not right for everyone to​ take, it is not right for anyone to take.

Which of the following would not be considered a disruptive​ technology?

instant messaging

According to the​ ________ definition of​ organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.

microeconomic

FIP principles are based on the notion of the

mutuality of interest between the record holder and the individual.

The discipline that focuses on mathematical techniques for optimizing parameters of​ organizations, such as transportation and inventory​ control, is

operations research.

Disciplines that contribute to the technical approach to information systems are

operations​ research, management​ science, and computer science.

The 2012 FTC report on industrydash-best practices for protecting​ individuals' privacy focused on each of the following topics except

phasing out of self-regulatory codes.

Mintzberg's classification of organizational structure categorizes the knowledgedash-based organization where goods and services depend on the expertise and knowledge of professionals as​ a(n)

professional bureaucracy.

In the information​ age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of

property rights and obligations.

In the information​ age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of

quality of life.

Which of the following is not one of the four main classifications for collaboration tools identified by the​ space/time matrix?

remote/colocated

The Do-Not-Track Act of 2011

requires firms to notify customers that they are being tracked.

The introduction of new information technology has a

ripple effect raising new​ ethical, social, and political issues.

A substitute product of most concern for a cable TV distributor is

satellite TV.

Network economics

sees the cost of adding new members as inconsequential.

The use of information systems because of necessity describes the business objective of

survival

An example of a social complementary asset is

technology and service firms in adjacent markets.

E-government refers to the application of​ ________ to digitally enable government and public sector​ agencies' relationships with​ citizens, businesses, and other arms of government.

the Internet and networking technologies

An example of a business using information systems for customer and supplier intimacy is

the Mandarin Oriental​ hotel's customerdash-preference tracking system.

From a business​ perspective, raw data is transformed systematically during various​ stages, transforming it into valuable​ information, in a process called

the information value chain.

The more any given resource is applied to​ production, the lower the marginal gain in​ output, until a point is reached where the additional inputs produce no additional output. This is referred to as

the law of diminishing returns

Which of the following constitutes an organizational element in the UPS tracking system described in the​ chapter?

the specification of procedures for identifying packages with sender and recipient information

All organizations have​ bedrock, unassailable assumptions that define their goals and products.

true

From the point of view of​ economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor.

true

In white-collar ​fraud, information systems are most typically used as a means to hide financial evidence of crimes.

true

Most Internet businesses do very little to protect the privacy of their customers.

true

Privacy is the right to be left alone when you want to​ be, without surveillance or interference from other individuals or organizations.

true

Research has shown that only​ 25% of firms are able to align their information technology with their business goals.

true

The most common type of computer-related RSI is CTS.

true

A virtual company

uses the capabilities of other companies without being physically tied to those companies


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