MIS Concept Exam 1
The chief technology officer is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses. True False
False
Tiffany & Company competes in the marketplace by offering high cost custom jewelry. Tiffany & Company is following a broad market and cost leadership strategy. True False
False
Zappos is not a technology company; its primary business focus is to sell books. True False
False
Which of the following is considered a good? Milk and eggs Managing a team Selling groceries All of the above
Milk and eggs
Which of the following produces an improved product customers are eager to buy, such as a faster car or larger hard drive? Sustaining technology Disruptive technology Reputation system Personalization
Sustaining technology
Which of the below is considered the input in the systems thinking example of a DSS? TPS What-If Optimization Forecasts
TPS
Identifying competitive advantages can be difficult and explains why they are typically ______. Temporary Satisfactory Terminated Unsuccessful
Temporary
Disruptive and new technologies typically cut into the low-end of the marketplace and eventually evolve to displace high-end competitors and their reigning technologies. True False
True
FedEx created a first-mover advantage by developing its customer self-service software, which allows people to request parcel pickups, print mailing slips, and track parcels online. True False
True
Firm infrastructure and human resource management are part of the support value activities. True False
True
Operational decisions are considered structured decisions. True False
True
The chief security officer is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses. True False
True
Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice. True False
True
Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world. True False
True
Netflix creates a unique recommendation listing for each customer that revisits its website. How would you classify Netflix's ebusiness strategy? Information richness Mass customization Personalization Interactivity
Personalization
If you were thinking about a home theater system which of the following represents the outputs? The DVD player, DVD movie, speakers, TV, and electricity. Playing the movie including the audio through the speakers and the video on the TV. A message stating that the disk is dirty and cannot be played. Spinning the disk to play, pause, rewind, or fast forward.
Playing the movie including the audio through the speakers and the video on the TV.
What is a competitive advantage? A product that an organization's customers place a lesser value on than similar offerings from a competitor. A feature of a product or service on which customers place a lesser value than they do on similar offerings from a supplier. A service that an organization's customers place a lesser value on than similar offerings from a supplier. A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.
A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.
Decision support systems or DSS's model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the below does not represent an example of a DSS in business? An insurance company using a system to gauge risk of providing insurance to drivers who have imperfect driving records. A medical doctor may enter symptoms into a system to aid them in diagnosing and treating patients. A manufacturing digital dashboard showing visualizations of inventory and production. A dentist entering symptoms into a system to help diagnose and treat patients.
A manufacturing digital dashboard showing visualizations of inventory and production.
Which of the following represents the primary ebusiness revenue models? Email, instant messaging, podcasting, content management systems, and video and Web conferencing Content providers, infomediaries, online marketplaces, portals, service providers, transaction brokers B2B, B2C, C2C, C2B Advertising fees, license fees, subscription fees, transaction fees, value-added services fees
Advertising fees, license fees, subscription fees, transaction fees, value-added services fees
Data is useful for understanding individual sales, but to gain deeper insight into a business data needs to be turned into information. Which of the following offers an example of turning data into information? Who are my best customers? What is my best-selling product? What is my worst-selling product? All of the above
All of the above
Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on _________. Understanding how successful a firm is at achieving its goals and objectives Analyzing if a firm is doing the right things Setting the right goals and ensuring they are accomplished All of the above
All of the above
Social tagging describes the collaborative activity of marking shared online content with keywords or tags as a way to ______________. Organize it for future navigation Organize it for future filtering Organize it for future search All of the above
All of the above
Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of? Competitive advantage Competitive intelligence First-mover advantage All of the above
All of the above
What can a manager use a model to do? Calculate risk Change variables Understand uncertainty All of the above
All of the above
What is the best way to measure a company's ebusiness success? Effective MIS metrics Interactivity Clickstream data All of the above
All of the above
Which of the below is correct in terms of granularity? Refers to the level of detail in the model The greater the granularity the deeper the level of detail of the data The greater the granularity the deeper the level of fineness of the data All of the above
All of the above
Which of the following are challenges of Business 2.0? Information vandalism Technology dependence Violations of copyright and plagiarism All of the above
All of the above
Which of the following is an example of an intelligent system? The Firefighter Robot that can extinguish flames at chemical plants Shell Oil's Smart Pump robot that pumps gas for the customer A robot that cleans and sweeps at a local airport All of the above
All of the above
Which of the follow represents a form of disruptive technology? Enter the marketplace at the low end A new way of doing things that initially doesn't meet the needs of existing customers Tend to open new markets and destroy old ones All of the above are included
All of the above are included
If a supplier has high power what can it do to influence its industry? Charge higher prices. Shift costs to industry participants. Limit quality or services. All of the above.
All of the above.
What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semistructured decisions. OLTP OLAP Analytical information Transactional information
Analytical information
What is the difference between asynchronous and synchronous communication? Asynchronous is real-time communication; synchronous is one-way technology Asynchronous is communication that does not occur at the same time; synchronous communication occurs at the same time Asynchronous communication includes instant messaging; synchronous communication includes email Asynchronous communication is fast and instant; synchronous communication is collected at a single point in time
Asynchronous is communication that does not occur at the same time; synchronous communication occurs at the same time
What is the viewing of the physical world with computer-generated layers of information added to it? Virtual reality Augmented reality Virtual workforce All of the above
Augmented reality
What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs? Workflow Swim lane Automation Streamlining
Automation
Changing business processes with MIS outlines how to improve the three levels of business processes which include operational, managerial, and strategic. From operational to strategic, what are the three major improvement strategies that the author describes? Automation - streamlining - reengineering Artificial intelligence - streamlining - reengineering Automation - workflow - reinvention Automation - consolidating - restructuring
Automation - streamlining - reengineering
Carfax is an example of a company who sells its products or services directly to its consumer's online. Which ebusiness model is Carfax using? C2B C2C B2C B2B
B2C
Which category below represents the three common forms of business operations: brick-and-mortar, click-and-mortar, and pure play? C2B C2C B2C All of the above
B2C
Which of the following best describes Web 3.0? User-generated online business Based on the 'intelligent' Web where applications use natural language processing Collaboration and social media All of the above
Based on the 'intelligent' Web where applications use natural language processing
Which of the following is considered information? Quantity sold Date sold Best-selling item by month All of the above
Best-selling item by month
Which of the below processes attempt to understand and measure the current process and make improvements? Business process mapping Business process reengineering Business process improvement Business process model
Business process improvement
Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate? Business-facing processes Industry-specific customer facing processes Customer-facing process Industry-specific business-facing processes
Business-facing processes
What are the four main types of ebusiness models? Business-to-borrower, business-to-consumer, consumer-to-business, and consumer-to-consumer Business-to-business, business-to-consumer, consumer-to-business, and consumer-to-consumer Business-to-business, business collaboration, collective business, and consumer-to-consumer Ebusiness-to-ebusiness, ebusiness-to-ebusiness, econsumer-to-ebusiness, and econsumer-to-econsumer
Business-to-business, business-to-consumer, consumer-to-business, and consumer-to-consumer
Which type of ebusiness model best describes Apple? Pure-play Brick-and-mortar Click-and-mortar Virtual
Click-and-mortar
Which type of ebusiness model is Barnes & Noble using? Pure-play Brick-and-mortar Click-and-mortar Virtual
Click-and-mortar
What is the exact pattern of a consumer's navigation through a site? Web browsing Hypertext Clickstream data Web data
Clickstream data
Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job? Craig Newmark is customer number 15467. Compare the costs of supplies including energy over the last five years to determine the best-selling product by month. Best-selling product by day. Best-selling product changes when Tony the best baker is working.
Compare the costs of supplies including energy over the last five years to determine the best-selling product by month.
Which of the following is not considered a core driver of the information age? Information. Business Intelligence. Competitive Intelligence. Data.
Competitive Intelligence.
What is the primary way that social networks work? Connecting people by matching profile information Charging users each time they use the service Providing a security system for communication online Helping grow website traffic by viral advertisements
Connecting people by matching profile information
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information. Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success? Slice-and-Dice Competitive tables Drill-down Consolidation
Consolidation
Which of the below is not considered an advantage of a content management system? Content management systems store website content Content management systems increase order entry speed Content management systems manage website creation Content management systems allow editing and publication of information
Content management systems increase order entry speed
CSF's and KPI's are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI? Continual success factors and key performance indicators Critical success factors and key project ideas Customer success findings and key project ideas Critical success factors and key performance indicators
Critical success factors and key performance indicators
What is the difference between customer-facing processes and business-facing processes? Business-facing processes are front-office processes, customer-facing processes are back-office processes Customer-facing processes are front-office processes, business-facing processes are back-office processes Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes
Customer-facing processes are front-office processes, business-facing processes are back-office processes
Which of the following is considered a service? Cars Groceries Cutting hair All of the above
Cutting hair
What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Froogle and bank account aggregation services such as Citibank? Intermediaries Disintermediation Reintermediation Cybermediation
Cybermediation
What is information? Raw facts that describe the characteristics of an event or object. Data converted into a meaningful and useful context. Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making. Skills, experience, and expertise, coupled with information and intelligence that creates a person's intellectual resources.
Data converted into a meaningful and useful context.
Which of the following is considered a core driver of the information age? Fact. Goods. Competitive Intelligence. Data.
Data.
When evaluating the six-step decision making process, what occurs during the problem identification step? The process will begin again if the decisions made were incorrect Definition of the problem as clearly and precisely as possible Details of every solution possible including ideas that seem far fetched The solution that best solves the problem is selected
Definition of the problem as clearly and precisely as possible
Which of the below is not considered a part of decision making at the managerial level? Developing overall business goals and objectives Creating a short-term budget Allocating resources to a department Monitoring performance of a project team
Developing overall business goals and objectives
What compiles information from multiple sources and tailors it to meet user needs? Drill-down Sensitivity analysis What-if analysis Digital dashboard
Digital dashboard
What occurs when a business sells directly to the customer online and cuts out the middle man? Intermediaries Disintermediation Reintermediation Cybermediation
Disintermediation
How does a Decision Support System (DSS) typically differ from an Exceutive Information System (EIS)? EIS requires data from external sources to support unstructured decisions where a DSS typically use internal sources to support semistructured decisions DSS typically use external sources and EIS use internal sources to support decisions A DSS never use external sources EIS always use internal sources to support structured decisions
EIS requires data from external sources to support unstructured decisions where a DSS typically use internal sources to support semistructured decisions
What is the difference between ecommerce and ebusiness? Ecommerce includes Internet network effects; ebusiness includes ecommerce and all activities related to internal and external business operations Ecommerce is buying and selling of goods or services online; ebusiness includes ecommerce and all activities related to internal and external business operations Ecommerce includes ecommerce and all activities related to internal and external business operations; ebusiness includes all of the of knowledge management systems Ebusiness is buying and selling of goods or services online; ecommerce includes ecommerce and all activities related to internal and external business operations
Ecommerce is buying and selling of goods or services online; ebusiness includes ecommerce and all activities related to internal and external business operations
Which of the following represents the connecting and communicating tools supporting and driving ebusiness? Email, instant messaging, podcasting, content management systems, and video and Web conferencing Content providers, infomediaries, online marketplaces, portals, service providers, transaction brokers B2B, B2C, C2C, C2B Advertising fees, license fees, subscription fees, transaction fees, value-added services fees
Email, instant messaging, podcasting, content management systems, and video and Web conferencing
Susan teaches many individuals and business professionals how, why, and the benefits and challenges to using social media. Of the four ebusiness challenges which of the following is the most crucial challenge to consider before engaging in social media? Adhering to taxation rules Ensuring consumer protection Identifying limited market segments Managing consumer relationships
Ensuring consumer protection
At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change. True False
False
At the strategic decision-making level employees develop, control, and maintain core business activities. True False
False
Effectiveness MIS metrics include throughput, transaction speed, and system availability. True False
False
Inbound logistics and operations are part of the support value activities. True False
False
Metrics are temporary activities a company undertakes to create a unique product, service, or result. True False
False
Strategic decisions are highly structured decisions. True False
False
Which of the following is not considered a category within the primary value activities in a value chain analysis? Inbound logistics. Firm infrastructure. Operations. Service.
Firm infrastructure.
Broad differentiation, broad cost leadership, and _________ create the three generic strategies identified by Porter. Narrow market leadership High cost versus low cost Focused strategy None of the above
Focused strategy
Which of the below is considered the output in the systems thinking example of a DSS? TPS Optimization Goal Seeking Forecasts
Forecasts
Which of the below is an example of a critical success factor? Increase customer satisfaction Number of new customers Number of new products Percentage of employee turnover
Increase customer satisfaction
Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin beings a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops? Collecting business intelligence. Decreasing entry barriers. Purchasing a substitute product. Increasing buyer power.
Increasing buyer power.
What is business intelligence? Raw facts that describe the characteristics of an event or object. Data converted into a meaningful and useful context. Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making. Skills, experience, and expertise, coupled with information and intelligence, that creates a person's intellectual resources.
Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making.
What is an ISP? Instant service provider a company that provides access to the Internet for a monthly fee. Internet service provider is a company that provides access to the Internet for a monthly fee. Internet sales provider is a company that provides access to the Internet for a monthly fee. Instant sales provider is a company that provides access to the Internet for a monthly fee.
Internet service provider is a company that provides access to the Internet for a monthly fee.
Today's workers are referred to as _______________ and they use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company. Knowledge workers Knowledge thinkers Knowledge resources All of the above
Knowledge workers
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny? Managerial Operational Strategic Owner
Managerial
M&M's offers people the opportunity to order the candy in special colors or with customized sayings. How would you classify M&M's ebusiness strategy? Information richness Mass customization Personalization Interactivity
Mass customization
What is information reach? A global public network of computer networks that pass information from one to another using common computer protocols Refers to the depth and breadth of information transferred between customers and businesses Measures the number of people a firm can communicate with all over the world Occurs when those with access to technology have great advantages over those without access to technology
Measures the number of people a firm can communicate with all over the world
Which of the following is not a feature of a neural network? Neural networks can cope with huge volumes of information with many variables Neural networks can function without complete or well-structured information Neural networks can analyze linear relationships only Neural networks can learn and adjust to new circumstance on their own
Neural networks can analyze linear relationships only
When evaluating the six-step decision making process, what occurs during the solution test step? The process will begin again if the decisions made were incorrect Definition of the problem as clearly and precisely as possible Details of every solution possible including ideas that seem far fetched None of the above
None of the above
What captures transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information? OLTP OLAP TPS DSS
OLTP
What is software whose source code is available free for any third party to review and modify? Free source Open source Code source Network source
Open source
Which of the following demonstrates potential issues with Business 2.0 and information vandalism? Open source allows anyone to be able to edit, damage, or destroy content Copyright protection Decreases in employee productivity Decreases in process productivity
Open source allows anyone to be able to edit, damage, or destroy content
Which of the following is not considered a category within the support value activities in a value chain analysis? Technology development. Outbound logistics. Human resource management. Firm infrastructure.
Outbound logistics.
Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents supplier power in the soft drink industry? Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases. Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store. Zevia Natural Diet Soda begins selling directly over the Internet. Vitamin water, fruit juice, coffee.
Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
Amazon creates a unique recommendation listing for each customer that revisits its website. How would you classify Amazon's ebusiness strategy? Information richness Mass customization Personalization Interactivity
Personalization
What are the two main categories in a value chain analysis? Primary value activities & secondary value activities. Primary value activities & support value activities. Primary value activities & strengthening value activities. None of the above.
Primary value activities & support value activities.
Which type of ebusiness model is Amazon using? Pure-play Brick-and-mortar Click-and-mortar Content provider
Pure-play
What is data? Raw facts that describe the characteristics of an event or object. Data converted into a meaningful and useful context. Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making. Skills, experience, and expertise, coupled with information and intelligence, that creates a person's intellectual resources.
Raw facts that describe the characteristics of an event or object.
Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer purchases their 100th cup of coffee at The Edgewater Café they receive a free pound of coffee of their choice. What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program? Reducing buyer power with a loyalty program. Increasing buyer power with a loyalty program. Decreasing supplier power with a differentiated product. Creating a substitute product.
Reducing buyer power with a loyalty program.
What is information richness? A global public network of computer networks that pass information from one to another using common computer protocols Refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information Refers to the number of people a business can communicate with, on a global basis Occurs when those with access to technology have great advantages over those without access to technology
Refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information
What occurs when steps are added to the value chain as new players find ways to add value to the business process? Intermediaries Disintermediation Reintermediation Cybermediation
Reintermediation
Which of the below is considered the output in the systems thinking example of a TPS? CRUD Calculate Report Source Document
Report
eBay buyers voluntarily comment to other users and sellers on the quality of service, promptness of shipping, and their general satisfaction with the product. This is one of the most popular examples of user-generated content and is called ____________. Reputation system Knowledge system Explicit system User-generated sales cycle
Reputation system
MIS can add value to both primary activities and support activities in the value chain. Which of the following is not an example of a company adding value by the use of MIS in a primary activity? A. Scottrade Corp. creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items. B. A system for the sales and marketing departments to track specific sales targets and follow up processes. C. An easy electronic survey, similar to the survey monkey, to be sent to the customer right after a service was completed. D. Royal Crest Dairy using their custom order and delivery system through an easily accessible Web portal for the customer to track delivery status.
Scottrade Corp. creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items.
What is website software that finds other pages based on keyword matching similar to Google? Dot-com Search engine Search engine ranking Search engine optimization
Search engine
What evaluates variables that search engines use to determine where a URL appears on the list of search results? Dot-com Search engine Search engine ranking Search engine optimization
Search engine ranking
What is a component of Web 3.0 that describes things in a way that computers can understand? Social tagging Sustaining Web Social Web Semantic Web
Semantic Web
Which of the below represents the four main steps in the business process reengineering? Set project problem, study competition, create new products, and implement solution Set project scope, study competition, create new products, and implement solution Set project scope, study competition, create new processes, and implement solution Study competition, set project scope, create new processes, and implement solutions
Set project scope, study competition, create new processes, and implement solution
What are websites that rely on user participation and user-contributed content, such as Facebook, LinkedIn, and YouTube? Synchronous communication Social media Social networking Asynchronous communication
Social media
Which of the following is not included in the decision-making process? Data Collection Solution Benchmarking Solution Generation Solution Test
Solution Benchmarking
Which of the below is considered an input in the systems thinking example of a TPS? CRUD Calculate Report Source Document
Source Document
Bill Schultz works at a high power investment firm in Los Angeles. Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the organizational pyramid would you categorize Bill? Strategic Owner Operational Managerial
Strategic
Which of the following represents a business-facing process? Loan processing Order processing Strategic planning Customer billing
Strategic planning
Which of the following represents a typical supply chain? Company - Customers - Suppliers. Company - Suppliers - Customers. Suppliers - Company - Customers. Suppliers - Customers - Company.
Suppliers - Company - Customers.
What is the difference between the As-Is process model and the To-Be process model? The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved The process models are not related Both process models determine when to solve the problem The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed
The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved
Which of the following is included in Porter's Five Forces Model? Loyalty expenses. Supply chain management. The power of competitors. Systems thinking.
The power of competitors.
When evaluating the six-step decision making process, what occurs during the solution implementation step? The process will begin again if the decisions made were incorrect Definition of the problem as clearly and precisely as possible Details of every solution possible including ideas that seem far fetched The solution that best solves the problem is selected
The process will begin again if the decisions made were incorrect
When evaluating the six-step decision making process, what occurs during the solution selection step? The process will begin again if the decisions made were incorrect Definition of the problem as clearly and precisely as possible Details of every solution possible including ideas that seem far fetched The solution that best solves the problem is selected
The solution that best solves the problem is selected
Imagine you are creating a new product to sell in an up-and-coming market. Which of the below statements indicates that it would be easy for you as the new entrants to compete in this market? The threat of new entrants force is high in the up-and-coming market. The threat of new entrants force is low in the up-and-coming market. The threat of new entrants force is impossible to define in the up-and-coming market. All of the above depending on the time of year.
The threat of new entrants force is high in the up-and-coming market.
Artificial Intelligence stimulates human thinking and behavior, such as the ability to reason and learn. What is the ultimate goal of AI? To build an intelligent system To build an intelligent agent To build a system that can mimic human intelligence To build a system that can mimic an expert agent
To build a system that can mimic human intelligence
A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order. True False
True
A fact is the confirmation or validation of an event or object. In the past, people primarily learned facts from books. True False
True
Augmented reality is the viewing of the physical world with computer-generated layers of information added to it. True False
True
Benchmarks are baseline values the system seeks to attain. True False
True
What types of business decisions would an EIS use AI for? Semistructured decisions Multistructured decisions Structured decisions Unstructured decisions
Unstructured decisions
Which of the following are the four common types of effectiveness MIS metrics? Unstructured decisions, customer satisfaction, conversion rates, financial Usability, customer service, conversion rates, fiscal year revenue Usability, customer satisfaction, conversion rates, financial Usability, customer satisfaction, conversion rates, affordability
Usability, customer satisfaction, conversion rates, financial
What do Netflix and Amazon use to drive their recommendation tools? Web 1.0 content Open source content Virtual content User-generated content
User-generated content
What is a computer-simulated environment that can be a simulation of the real world or an imaginary world? Virtual reality Augmented reality Virtual workforce All of the above
Virtual reality
What is a graphical display of patterns and complex relationships in large amounts of data? Visualization Model Table Digital spreadsheet
Visualization
As a trainer for Exel Healthcare, Christina is faced with many challenges to properly training her new hires. There are over 50 different locations where Exel employees work across the Chicago metro area. Christina decides to implement some valuable ebusiness tools to help reduce traveling costs, increase speed, and provide flexibility for completing training sessions with all the new hires. She primarily uses PowerPoints and videos during her training modules. What is the most effective ebusiness tool for her to implement and accomplish all of her training goals? Chatting/Instant messenger Webinar Blog Email
Webinar
Which of the below represent the four main DSS analysis techniques outlined in the chapter? What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis Workflow Analysis, Sensitivity Analysis, Growth Analysis, Organizational Analysis What-If Analysis, Structured Analysis, Goal-Seeking Analysis, Optimization Analysis What-If Analysis, Sensitivity Analysis, Growth Analysis, Organizational Analysis
What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis
