MIS Exam #2

How does a fishbone diagram inform you about a problem?

-Identifies the major categories of problems -Identifies many of the root causes -Helps guide process improvement teams -All of the above*

Based on the clickstream data, what level of support would the following assertion have: if a student reads the class announcements first when they will also access the KC assignment?

50% support

The item identified by the ColumnIndexNumber parameter of an Excel VLOOKUP function could best be described using which database term?

A Field

A "Fishbone" process analysis diagram is also known as:

A cause-and-effect diagram

A graphical description of a database that describes the way in which an organization's data and business activities are associated with one another is known as _______________:

An Entity Relationship Diagram

One data item implies (is closely associated) with another

Association

The law enforcement data used by the COPLINK system is primarily focused on managing what type of knowledge?

Explicit

In Dr. Baldasare's presentation, she described how the University was using a data mining tool called Civitas to help improve student success in what way?

Improving freshman retention by identifying at-risk students

What data mining strategy looks for data with similar temporal or geographic characteristics?

Nearest-neighbor

In the video case for telemedicine, Dr. Ana Lopez, who is the Medical Director of the Arizona Telemedicine Program, described how advances pioneered at the University of Arizona in tele-medicine and tele-pathology have improved the standard of health care in what way?

Offering bundled, same-day assessment in the diagnosis of breast cancer

Managerial decisions that focus on the execution of commonly occurring tasks is what category of decision?

Operational

What type of feasibility analysis would evaluate the skills and training of our employees when evaluating a proposed project?

Operational

The success of a Group Decision Support System (GDSS) is based upon two key features: contributor anonymity (i.e., the identity of the person making the comment or suggestion is not known), and what other important feature?

Parallel discussions

How does telemedicine improve the delivery of medical care in rural communities?

Telemedicine reduces the need for patients to travel to physician's offices

The approach used by telemedicine is similar to what other business process

Telepresence

What collaboration tool was discussed in class that enhances the participants' contextual awareness by sharing non-verbal information during meetings?

Telepresence

Developed by the US Navy, a PERT (Program Evaluation Review Technique) chart would help a project manager understand what aspect of a project?

The project milestones and the order they are scheduled to be completed

Which of the following statements is true about a strategic business decision?

They are generally made by senior business managers

In a vertical cross-functional business process diagram, the order of items in one column (from top to bottom) shows what relationship among these items?

Time

Subjective knowledge that is based an individual's experiences is known as what?

Tacit Knowledge

Creating a business process that can be franchised is an example of what type of knowledge management covers?

Tacit to explicit

A "ticker symbol" is similar to what database concept?

A key

In a relational database, what term refers to the collection of items that are all related to a single unique value, where the single value often serves as the primary key?

A record

All of the symbols representing tasks and decisions that are shown in single column of a vertical cross-functional diagram are related to the same what?

Actor

In the Starbucks crowdsourcing product development cycle, the "share" activity is most similar to which of the following group decision support activity?

Brainstorming

What term describes the method of doing business by which a company sustains itself?

Business model

An entrepreneur developing detailed documentation of their business processes so that they can be offered to other individuals as a franchise operation is an example of:

Converting tacit knowledge into explicit knowledge

The task of brainstorming in a group decision support system is similar to what step in the knowledge management cycle?

Create

Concerns over discrimination, data contamination, and intellectual property (ownership of information) were legal and ethical issues discussed in relation to what topic?

Data mining

Often presented visually on an executive dashboard, what type of report focuses attention on business processes whose performance falls outside the range of their defined KPI metrics?

Exception

Data items share common demographic characteristics

Classification

What types of data mining analysis identifies patterns in data based on demographic characteristics (sex, age, race, income, education)?

Classification

Data items share a spatial or temporal proximity

Clustering

What type of data mining analysis identifies patterns in the data based on geographic (physical) or temporal (time) proximity?

Clustering

What is the name of a problem-solving group with a mutual interest to share information based community norms?

Community of practice

Which of the following knowledge management concepts includes an organizational culture focused on problem solving, a desire to share knowledge because of mutual interest, and norms that build trust, such as might be found in an MIS 111 FlexLab?

Community of practice

As discussed in the reading on business modeling, a spiderweb (or radar) diagram would commonly be used for which of the following tasks?

Comparing the relative strengths of multiple strengths of a leader

In a project plan, the set of tasks that define the minimum amount of time required to complete the project is known as the:

Critical path

What is the process of solving problems and producing things by connecting people that you otherwise would not know using the internet?

Crowdsourcing

What technique has been used by companies such as Starbucks and Netflix used to engage large numbers of non-employees to innovate, manage, design and market new products?

Crowdsourcing

What type of data structure allows us to organize multi-dimensional information (e.g., time, location, etc.) so that it can be analyzed from different perspectives and criteria?

Data cube

In the case study discussed in Database Management class, how did marketing use information to improve the profitability of their sales?

Customers were classified according into a status level and market segment

Setting the criteria for making a choice and searching for alternatives typically occurs in what phase?

Design

In the decision support process, formulating a module to be evaluated and setting criteria for making a choice would occur during what phase of the decision making process?

Design Phase

A business intelligence tool that uses abstractions such as color and graphical images like instrument gauges to allow executives to grasp business situations quickly is known as a:

Digital dashboard

The process of accessing the detailed data used to create an indicator, such as a gauge or chart, an executive dashboard is known as what?

Drill-down

The Smartphone App the U of A uses for NetID+ is

Duo Mobile

With respect to a database, what term is used to describe an abstract representation of all of the information included in a data structure about a particular type of entity?

Entity class

With respect to a business model, the value proposition describes what?

How the business' products or services fulfill the needs of a customer

What term best describes when consumers are able to use their smartphones to obtain information about a company's competitor's product pricing, features, customer reviews and availability while shopping in their company's brink-and mortar store?

Information transparency

Business metrics that describe the performance of critical business activities are known as:

Key performance indicators

The terms "contextual," "relevant," and "actionable" are commonly related to what term?

Knowledge

COPLINK, developed at the University of Arizona in the MIS Department's Artificial Intelligence Lab, allows law enforcement officers to integrate database information to identify crime suspects based on limited information (e.g., a license plate number or nick name). Upon what information system technology is this system's design based?

Knowledge management

The sequence of activities performed by users of GroupSystems' ThinkTank product directly parallel the steps in what other business process?

Knowledge management cycle

Managing the Eller College's website program is a practical application of what business technique we also have studied?

Project Management

What is the term used to describe the process of reducing the number of dimensions of a multi-dimensional data cube (e.g., from three dimensions, perhaps season, location, and product, into two dimensions, such as season and location)?

Projection

Which of the following models would be most effective in simultaneously (i.e., on one graph) comparing the relative strengths of two products with respect to multiple (i.e., more than two) characteristics of the product?

Radar or Spiderweb Maps

In the last example, a group of fields all associated with one identifier, such as SNN, can best be described using what database term?

Record

Which regional manager should get a bonus?

Region 2 (yellow)

The value of an item created by a projection would be the same as what Excel function?

SUM

Activities such as approving a loan application, contract negotiation, recruiting for a new position, and developing new technology can all be described as what type of decision?

Unstructured

Tacit, or "sticky" knowledge, is based on information that is:

Subjective and cognitive

An action for one data item closely follows another

Sequencing

What UA decision support system did we discuss in class that helps students evaluate options for their schedule of classes and assist them in selecting a major?

Smart Planner

The scheduling and degree requirements component of the U of A's Smart Planner solving what type of business problem?

Structured

What type of problem has an optimal solution that can be reached through single set of steps typically expressed as an algorithm?

Structured

When analyzing a set of click-stream data, what term is used describe the percentage of rows containing an item relative to the total number of rows?

Support

When displaying a webpage, such as http://www.u.arizona.edu/~wilbur, which directory will the web browser will initially check in the "wilbur" account for the "index.html" website file?

The "public_html" directory

Which of the following does a Fishbone Diagram typically not inform you about a problem?

The cost of correcting a problem with a process

With respect to a product's design, who forms (determines) the "mental model" of a design's system user interface?

The users of the product

In the COPLINK video case, COPLINK assisted law enforcement officers in solving the "Get Shorty" crime by allowing them to:

Use partial information about several factors to narrow the list of possible suspects

If your laptop runs an application that needs to securely talk to a server, but doesn't use a browser, you should use?

VPN

How a product or service fulfills the needs of a customer is known as what?

Value proposition

The characteristics of big data (data science) are described as being related to volume (of the information), velocity (speed at which information is collected), and what other characteristic?

Variety (integrating data from multiples sources)