MIS Exam One (CH02)

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)

CMS

________ systems are designed to help firms manage their relationships with their customers.

CRMs

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system ?

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

Which of the following is an example of a cross-functional business process?

creating a new product

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

decision support

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

e-business

What is the most important function of an enterprise application?

enabling business functions and departments to share information

Which of the following occupations would NOT be categorized as an "interaction" job?

engineer

The CPO is responsible for

ensuring that the company complies with existing data privacy laws.

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business

enterprise

________ are designed to support organization-wide process coordination and integration

enterprise applications

Enterprise systems are also known as ________ systems

enterprise resource planning

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

executive support system

The point-of-sale Pulse system used by Domino's to maintain consistent and efficient management functions in its restaurants is best categorized as which type of system?

A) TPS B) DSS C) CRM D) more than one of the above

In Domino's upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders. This is an example of using information systems to achieve which business objective?

Customer and supplier intimacy

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

ESS

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

KMS

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of

MIS

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of

SCMs

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with with outside vendors on new products and services?

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.

Supply-chain management

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

TPS

An example of a collaboration tool that supports colocated, asynchronous collaboration is

a team room

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

an extranet with KMS capabilities

Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?

extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and clickthroughs about their current banner ads. Which type of system will most efficiently provide a solution?

extranet

All of the following are direct business benefits of collaboration, except for

improved compliance with governmental regulations

All of the following statements regarding Lotus Notes are true except for

it began as an email and messaging client

Executive support systems are information systems that support the

long-range planning activities of senior management

Which of the following roles falls into the duties of an information systems manager?

managing data entry staff

Producing bills of materials is a business process within the ________ function

manufacturing and production

The term "management information systems" designates a specific category of information systems serving

middle management functions

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

remote/colocated

Identifying customers is a responsibility of the ________ function.

sales and marketing

ESS are specifically designed to serve which level of the organization?

senior management

The principal liaison between the information systems groups and the rest of the organization is a(n)

systems analyst.

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government

the internet and network technologies

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

transaction processing

Which systems are typically a major source of data for other systems?

transaction processing system

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

virtual worlds