MIS FINAL

A systems analysis includes a ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. A) systems design document B) request for proposal C) feasibility study D) data flow diagram E) logical design

C

A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be: A) end-user oriented. B) agile. C) iterative. D) object-oriented. E) prototyped.

C

All of the following are directly correlated with increased risk except: A) a large amount of organizational units affected. B) a large amount of dollars spent. C) a large amount of technical expertise from project team and information team staff. D) a large amount of implementation staff. E) a large amount of time allocated for implementation.

C

An entire information system can be broken down into its subsystems by using a: A) low-level data flow diagram. B) high-level structure chart. C) high-level data flow diagram D) logical design diagram. E) process specification.

C

As described in the text, which of the following is not a risk factor in information systems projects? A) Experience with technology B) Project structure C) The link between information systems and corporate strategy D) Scope of the project E) Project size

C

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? A) Object-oriented development B) JAD C) Traditional D) RAD E) Prototyping

C

Which conversion process introduces the system first to a limited portion of the organization? A) Limited cutover strategy B) Parallel strategy C) Pilot study strategy D) Phased approach strategy E) Parallel approach strategy

C

Most large companies with overseas operations have inherited: A) patchwork international systems from the distant past. B) recently built technology platforms for international systems. C) enterprise systems developed by local firms. D) global marketing systems developed domestically. E) transaction-oriented reporting based at the home office for overseas business.

A

Object-oriented modeling is based on the concepts of: A) class and inheritance. B) objects and relationships. C) objects and inheritance. D) classes and objects. E) classes and relationships.

A

Systems design: A) shows how the new system will fulfill the information requirements. B) is concerned with the logical view of the system solution. C) determines whether a solution is feasible from a financial and organizational standpoint. D) translates system specifications into software program code. E) identifies the information requirements for a system.

A

The ________ is composed of department heads from both end-user and information systems areas. A) IS steering committee B) project management group C) project team D) corporate strategic planning committee E) system planning committee

A

The differing background between users and information systems specialists is referred to as the: A) user-designer communications gap. B) user expertise gap. C) user-designer paradigm. D) information system specialist inefficiency. E) user-designer expertise gap.

A

The four kinds of structural organizational change enabled by IT, in order from least to most risky, are: A) automation, rationalization, redesigning, and paradigm shift. B) rationalization, automation, reengineering, and paradigm shift. C) automation, redesigning, restructuring, and paradigm shift. D) paradigm shift, reengineering, rationalization, and automation. E) rationalization, automation, reengineering, and redesigning.

A

Which of the following helps project managers identify bottlenecks in project development? A) Both internal and external integration tools B) External integration tools C) Formal planning and control tools D) Portfolio analysis tools E) Internal integration tools

C

Which of the following industries is most affected by globalization? A) Entertainment B) Transportation C) Manufacturing D) Law E) Telecommunications

C

Which of the following is an emerging pattern of system configuration for multinational companies? A) Duplicated B) Centralized C) Networked D) Decentralized E) Autonomous

C

Which of the following is not a business driver of global business? A) Emergence of global social norms B) Global communication and transportation technologies C) Growth of international systems D) Development of global culture E) Political stability

C

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use: A) structure charts. B) process specifications. C) Gantt and PERT charts. D) data flow diagrams. E) user documentation.

A

Which of the following would not be covered in the Budget Requirements section of an information systems plan? A) Difficulties meeting business requirements B) Financing C) Acquisition cycle D) Requirements E) Potential savings

A

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? A) EDI B) TPS C) Enterprise systems D) CRM E) MIS

A

Which of the following is not a top priority in mobile application development? A) Designing for multitouch B) Designing for a mobile device's camera or other features C) Designing for keyboard data entry D) Saving resources E) Limiting the use of keyboards

C

Which of the following is not an important challenge when implementing a global information system solution? A) Coordinating software releases B) Introducing changes in business processes C) Finding a provider of global software D) Agreeing on common user requirements E) Coordinating applications development

C

While users are concerned about an information system delivering the information needed for work, designers might be concerned about: A) the procedures required to enter data into the system. B) what demands the system will place on the company servers. C) opening lines of communication with end users. D) accessing the data on iPhones and tablets. E) how operation of the system will change their daily routines.

B

New levels of global coordination of all of the major business functions permit the location of business activity according to: A) knowledge base. B) comparative advantage. C) social norms and values. D) labor costs. E) competitive threat.

B

Object-oriented development could potentially reduce the time and cost of writing software because: A) it's not necessary to use a formal methodology to design a system. B) objects are reusable. C) a single user interface object can be used for the entire application. D) iterative prototyping is not required. E) object-oriented programming requires less training.

B

The ________ is directly responsible for the individual systems project. A) corporate strategic planning committee B) project team C) systems planning committee D) project management group E) IS steering committee

B

The ________ reviews and approves plans for systems in all divisions. A) project team B) information systems steering committee C) corporate strategic planning committee D) project management group E) board of directors

B

The way to identify core business processes is to conduct a: A) systems analysis. B) business process analysis. C) feasibility analysis. D) work-flow analysis. E) cost-benefit analysis.

B

Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A) Input B) Conversion C) Manual procedures D) Database E) Implementation

B

Which of the following has the second-highest percentage of Internet users based on its total population in the world? A) Canada B) United States C) China D) India E) Brazil

B

Which of the following is at the top of the management structure for information systems projects in a large company? A) Information systems managers B) Corporate strategic planning group and information systems steering committee C) Project management group D) Project team E) End-user managers

B

Which of the following is not a specific challenge to global business systems? A) Shortages of skilled consultants B) Cultural expectations C) Different data transfer speeds D) Different telecommunication standards E) Unreliable phone networks

B

Which of the following is not one of the main benefits to implementing global systems? A) New economies of scale at production facilities B) Reduced hardware and software costs C) Optimization of the use of corporate funds D) Vast improvements in operation E) Superior management and coordination

B

Which of the following is the most widely used project management software today? A) Microsoft Excel B) Microsoft Project C) Vertabase D) IBM Project Guide E) Zoho Projects

B

Which of the following statements about CASE is not true? A) CASE tools support collaboration among team members. B) CASE tools reduce the need for end user participation in systems development. C) CASE tools provide automated graphics facilities for producing charts. D) CASE tools have capabilities for validating design diagrams and specifications. E) CASE tools facilitate the creation of clear documentation.

B

Which process develops a detailed description of the functions that a new information system must perform? A) Management plan B) Requirements analysis C) Test plan development D) Feasibility study E) Systems design

B

________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. A) TQM B) Business process management C) CASE tools D) Business process redesign E) Systems analysis and design

B

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: A) production. B) acceptance. C) implementation. D) maintenance. E) post-implementation.

D

Counterimplementation is best defined as: A) multiple implementations that are run in parallel. B) strategies used to overcome user resistance to change. C) all of the organizational challenges involved in implementing a system. D) deliberate attempts to thwart the implementation of a system. E) critiquing the implementation of a system constructively.

D

Information systems specialists often tend to seek solutions that: A) facilitate organizational tasks. B) are simplistic for end users to understand. C) employ clear documentation. D) optimize hardware and software efficiency at the expense of ease of use. E) are oriented towards solving business problems.

D

Multinational companies tend to dominantly have ________ systems. A) duplicated B) centralized C) networked D) decentralized E) autonomous

D

On average, private sector IT projects underestimated budget and delivery time of systems by more than ________ percent. A) 30 B) 40 C) 70 D) 50 E) 80

D

Successful system building requires careful ________ management to minimize organizational resistance. A) technology B) supply chain C) system application D) change E) cost

D

Which of the following is not one of the activities of the systems analyst? A) Acting as a change agent B) Communicating with users C) Mediating between competing interest groups D) Formulating of capital budgeting models E) Deciding which systems to develop

D

Which of the following methods of encouraging local users to support global systems should be avoided as much as possible? A) Requiring local units to agree on a short list of transnational systems B) Involving users in the creation of the design without giving up control over the development of the project to parochial interests C) Permitting each country unit the opportunity to develop a transnational application first in its home territory and then throughout the world D) Using raw power E) Developing transnational centers of excellence

D

Which of the following refers to all organizational activities working toward the adoption, management, and routinization of a new information system? A) Maintenance B) Final acceptance C) Acceptance D) Implementation E) Production

D

A firm in the finance industry should do which of the following to ensure that it stays current with technology? A) Avoid projects that are very costly B) Select only low-risk, high-reward projects C) Limit work to those projects with great rewards D) Select only low-cost, low risk projects E) Have a few high-risk, high-benefit projects

E

Acceptance testing: A) tests the functioning of the system as a whole. B) includes all the preparations for the series of tests to be performed on the system. C) tests the conversion of legacy data to the new system. D) tests each program separately in the system. E) provides the final certification that the system is ready to be used in a production setting.

E

An upscale organic foods grocery store chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: A) rationalization of procedures. B) automation. C) organizational change. D) business process redesign. E) paradigm shift.

E

Final assembly of Apple's iPhone occurs in which of the following locations? A) South Korea B) Germany C) Japan D) United States E) China

E

In object-oriented development: A) an object is a collection of data that is acted on by external processes. B) data and processes are separated. C) a strict, step-by-step development process is essential. D) the class is used as the basic unit of systems analysis and design. E) processing logic resides within objects.

E

In the traditional systems life cycle, end users: A) are important and ongoing members of the team from the original analysis phase through maintenance. B) control the development of the system. C) are important only in the testing phases. D) have no input. E) are limited to providing information requirements and reviewing the technical staff's work.

E

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as: A) localization. B) globalization. C) cooptation. D) prejudice. E) particularism.

E

Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. A) automation B) object-oriented C) design D) programming E) customization

E

Possible functions of BPM tools include all of the following except: A) integrating existing systems to support business processes improvements. B) automating business processes. C) identifying and document business processes. D) designing new processes. E) completing a systems analysis study.

E

Software localization is the process of: A) modifying software so executives can understand its command language. B) modifying software so that it can be adopted in other countries without engineering changes. C) developing a purely graphical user interface. D) converting software programming to run on a different platform. E) converting software to operate in a second language.

E

You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? A) Low cost, low-benefit projects B) High-risk projects C) Low cost, high benefit projects D) Any project that might be beneficial E) High-benefit, low-risk projects

E

________ development focuses on rapid delivery of working software by breaking a large project into a series of small subprojects that are completed in short periods of time using iteration and continuous feedback. A) Rapid application B) Object-oriented C) DevOps D) Joint application E) Agile

E

All of the following are indications of a failed information systems project except: A) employees require training to properly use the system. B) a redesigned website has fewer visits to the customer support pages. C) employees have created a spreadsheet solution to manipulate the data generated by the system. D) employees are refusing to switch to the new system. E) the system is not being used by anyone.

A

All of the following are intangible benefits of information systems except: A) cost reduction. B) improved decision making. C) improved asset utilization. D) increased organizational learning. E) improved operations.

A

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A) Customer loyalty B) Technical shortfalls C) Cost overruns D) Time slippage E) Failure to obtain anticipated benefits

A

Franchise companies have typically had ________ systems. A) duplicated B) centralized C) networked D) decentralized E) autonomous

A

In terms of global business strategy, the governance of ________ firms has been likened to a federal structure—strong central management core of decision making, but considerable dispersal of power and financial resources. A) transnational B) franchiser C) domestic exporter D) multinational E) domestic importer

A

Unit testing: A) tests each program separately. B) includes all the preparations for the series of tests to be performed on the system. C) provides the final certification that the system is ready to be used in a production setting. D) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. E) involves testing the entire system with real-world data.

A

What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A) To take advantage of technical skills the firm does not have B) To reduce the cost of hardware C) To avoid change management issues D) To avoid offshore outsourcing E) To save labor costs

A

Which of the following best describes the relationship between system implementation and user involvement and management support? A) System implementation generally benefits from high levels of user involvement and management support. B) System implementation rarely benefits from management support. C) System implementation benefits from management support, but does not require user support. D) System implementation benefits from user support, but does not require management support. E) System implementation rarely benefits from user involvement.

A

Which of the following is a limitation of using a financial approach to evaluate information systems? A) Inability to assess costs from organizational disruption B) Inability to assess the cost of technology C) Inability to measure ROI D) Inability to assess risk E) Inability to control vendor costs

A

Which of the following is an example of using an external integration tool? A) Including user representatives as active members of the project team B) Using portfolio analysis C) Creating a Gantt chart D) Creating a PERT chart E) Developing a scoring model

A

Which of the following is not important when designing a new system to fit the organization? A) Return on investment B) Health and safety C) Job design D) Government regulatory compliance E) Ergonomics

A

Which of the following is not one of the challenges posed by international networks, including the Internet? A) Differences in Internet protocols B) Quality of service C) Costs and tariffs D) Security E) Network management

A

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? A) Defining the global environment B) Organizing the business C) Organizing the global business structure D) Organizing the systems management E) Choosing a global strategy

A

Which of the following is not something you would use to control risk factors in an information systems project? A) Capital budgeting models B) External integration tools C) Formal planning tools and formal control tools D) Gantt charts E) Internal integration tools

A

Which of the following is the dominant pattern of governance used by transnational firms? A) Federal structure B) Decentralized C) Localized D) Duplicated E) Centralized

A

Which of the following statements about scoring models is not true? A) The most important outcome of a scoring model is the score. B) There are many qualitative judgments involved in using a scoring model. C) It is appropriate to cycle through a scoring model several times. D) A scoring model is useful for selecting projects where many criteria must be considered. E) A scoring model requires experts who understand the issues and the technology.

A

Which of the following statements about the user-designer communications gap is not true? A) Information systems specialists prefer systems that are oriented toward solving business problems or facilitating organizational tasks. B) It is one of the major reasons why users are driven out of the implementation process. C) It occurs because users and information systems specialists tend to have different backgrounds, interests, and priorities. D) When it is pronounced, it creates a very high risk of failure for a systems development project. E) It is one of the major reasons why user requirements are not properly incorporated into information systems.

A

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? A) Prototyping B) End-user development C) RAD D) Traditional E) JAD

A

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A) Organizational impact analysis B) Sociotechnical design report C) Information systems plan D) Strategic planning document E) Internal integration report

A

________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. A) Information requirements B) A data flow diagram C) Systems analysis and design documents D) A feasibility study E) Requests for proposal

A

A "responsive design" for mobile applications is a design that responds to a user's: A) gestures. B) digital device and screen size. C) voice commands. D) needs. E) location.

B

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. A) transnational B) multinational C) domestic exporter D) franchising E) conglomerate

B

As a technical project manager, you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the order of steps you will follow in this project? A) Define the requirements, develop solutions, select the best prototype, and implement the prototype. B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. C) Develop the prototype; use the prototype; revise and enhance the prototype. D) Select the best prototype, define the requirements, and implement the prototype. E) Define the requirements, develop the prototype, revise and enhance the prototype.

B

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? A) This approach tends to fail because of a lack of concrete objectives. B) This approach tends to fail because of an inability to focus resources. C) It is difficult to quantify and explain the benefits of information systems that are large. D) This approach may fail due to a lack of visibility. E) "Grand design" approaches typically fail to identify centers of excellence.

B

Domestic exporters typically have highly ________ systems. A) duplicated B) centralized C) networked D) decentralized E) autonomous

B

During the ________ stage of system development, systems tests are evaluated by users and reviewed by management. A) conversion B) acceptance testing C) programming D) systems analysis and design E) implementation

B

External integration tools: A) enable a project manager to properly document and monitor project plans. B) enable project team members to keep track of external costs of a project. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels. E) enable a project to have sufficient technical support for project management and development.

B

Formal planning and control tools: A) link the work of the implementation team with users at all organization levels. B) enable a project manager to properly document and monitor project plans. C) serve as a road map indicating the direction of systems development. D) are used to select projects where many criteria must be considered. E) are used to evaluate alternative systems projects.

B

In automation: A) more manual steps are required. B) employees are enabled to perform their tasks more efficiently. C) new products are explored first. D) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. E) business processes are added.

B

In centralized systems: A) systems development is a combined effort of domestic and international units. B) systems development and operations occur totally at the domestic home base. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) each foreign unit designs its own unique solutions and systems. E) development occurs at the home base and operations are handed over to autonomous units in foreign locations.

B

In networked systems: A) development occurs at the home base but operations are handed over to autonomous units in foreign locations. B) systems development and operations occur in an integrated and coordinated fashion across all units. C) each foreign unit designs its own unique solutions and systems. D) development occurs at the home base and operations are handed over to autonomous units in foreign locations. E) foreign units design the solutions and systems used at the domestic home base.

B

In the direct cutover conversion strategy, the new system: A) is introduced in stages. B) replaces the old one on an appointed day. C) and the old are run together. D) is tested by an outsourced company. E) the old and new systems are run in parallel.

B

In what stage of systems development are design specifications created? A) Implementation B) Systems analysis C) Testing D) Conversion E) Systems design

B

A native mobile app is: A) a responsive mobile app. B) a mobile web app. C) a standalone application that does not use a browser. D) one that can only operate on selected devices. E) a mobile website.

C

BPM software provides tools that help business do all of the following except: A) integrate existing systems to support new or redesigned processes. B) create models of improved processes. C) capture and identify information system requirements for a new system. D) capture and enforce business rules for performing processes. E) identify and document processes requiring improvement.

C

Compared to the use of proprietary components, web services promise to be less expensive and less difficult to implement because of: A) the ability to reuse web services components. B) their ability to integrate seamlessly with legacy systems. C) their ability to enable communication among different systems using universal standards. D) the ubiquity of the Internet. E) their use of custom programming.

C

In decentralized systems: A) systems development and operations occur in an integrated and coordinated fashion across all units. B) foreign units design the solutions and systems used at the domestic home base. C) each foreign unit designs its own unique solutions and systems. D) development occurs at the home base and operations are handed over to autonomous units in foreign locations. E) all systems are designed in domestic headquarters and then distributed to foreign units.

C

In developing countries, use of the Internet is limited by all of the following except: A) unreliable power grids. B) poor bandwidth capacity. C) use of mobile telephones. D) high cost of Internet access. E) political disruptions.

C

In order, what are the first three steps in BPM? A) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. B) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process. C) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. D) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change. E) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process.

C

Internal integration tools: A) enable end users to communicate with system developers. B) enable a project manager to properly document and monitor project plans. C) enable a project to have sufficient technical support for projects with challenging and complex technology. D) consist of ways to link the work of the implementation team with users at all organization levels. E) portray a project as a network diagram with numbered nodes representing project tasks.

C

Most companies pursuing a global strategy begin as: A) transnationals. B) franchisers. C) domestic exporters. D) conglomerate corporations. E) multinationals.

C

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business? A) Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. B) Develop and operate systems units at the international level first. C) Organize value-adding activities along lines of comparative advantage. D) Establish multiple offices for international systems and a global CIO position. E) Centralize production, but decentralize marketing and sales to be close to the customer.

C

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the: A) external rate of return. B) ROPM (real options pricing model). C) internal rate of return. D) present value of future cash flows. E) future present value.

C

The value of systems from a financial perspective essentially revolves around the issue of: A) the cost of computing equipment. B) adherence to information requirements. C) return on invested capital. D) asset utilization. E) total cost of ownership.

C

To understand and define the contents of data flows and data stores, system builders use: A) data flow diagrams. B) user documentation. C) a data dictionary. D) process specifications diagrams. E) systems analysis.

C

Which of the following may occur when systems are created rapidly, without a formal development methodology? A) Hardware, software, and quality standards are less important. B) The organization quickly outgrows the new system. C) Testing and documentation may be inadequate. D) End users can take over the work of IT specialists. E) IT specialists dominate the design of the system.

C

Which of the following occurs as a firm moves from local option systems to regional and global systems? A) Both transaction and agency costs increase. B) Transaction costs increase. C) Agency costs increase. D) All costs increase. E) Coordination costs decrease.

C

Which of the following project management variables defines what work is or is not included in a project? A) Quality B) Risk C) Scope D) Goals E) Cost

C

Which of the following strategies represents the proper approach to a low risk, high reward project? A) Cautiously examine B) Treat as a routine project C) Identify and develop D) Avoid E) Pursue after all other projects are complete

C

Which of the following types of projects have a higher likelihood of failure? A) Redesigning a user interface to an online investment site B) Replacement of middleware with web services for legacy application integration C) Very large-scale or complex systems projects D) Building a web-based interface to an existing system E) Integration of a third-party automated payment system

C

Which of the following would not be covered in the Management Strategy section of an information systems plan? A) Major training initiatives B) Organizational realignment C) Progress reports D) Acquisition plans E) Management controls

C

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? A) Core systems and any financial systems that can be easily integrated with each other B) Core systems and worthwhile provincial systems C) Only some core systems that support functions that are absolutely critical to the organization D) Systems that support decentralized units E) Financial and accounting systems

C

Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A) RAD B) Traditional C) JAD D) End-user development E) Prototyping

C

________ methods rely on measures of cash flows into and out of the firm. A) Cost effectiveness B) Real options pricing C) Capital budgeting D) Portfolio analysis E) Scoring model

C

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n): A) strategic planning document. B) enterprise analysis. C) portfolio analysis. D) information systems plan. E) project plan.

D

A software package evaluation process is often based on a series of detailed questions sent to vendors, called a(n): A) information systems management plan. B) systems design document. C) strategic planning document. D) request for proposal. E) logical design document.

D

A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. A) automation program B) systems analysis C) rationalization program D) paradigm shift E) business process redesign program

D

A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A) request for proposal B) data flow diagram C) information requirements document D) systems design document E) feasibility study

D

According to the Project Management Institute, what is the leading factor in project success? A) End users who communicate their needs for the project B) Upper management that financially backs the project C) Carefully monitored changes in work habits and procedures D) Executive sponsors who are actively engaged E) Communication between technicians and end users

D

End-user development: A) increases the time and steps required to produce a finished application when compared to professional development. B) requires formal assistance from technical specialists. C) requires more time to develop systems. D) allows ends users to develop simple information systems. E) allows end users to create highly complex information systems

D

Enhanced employee goodwill falls under what category of costs and benefits of information systems? A) Intangible costs B) Cost savings C) Tangible benefits D) Intangible benefits E) Costs

D

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? A) Structured methodologies B) RAD C) Agile development D) Component-based development E) Object-oriented development

D

In a multinational business strategy, the finance/accounting function is: A) mixed. B) coordinated. C) dispersed. D) centralized. E) performed by local divisions in different countries.

D

In a parallel conversion strategy, the new system: A) is slowly converted from the old system. B) is tested by an outsourced company. C) replaces the old one on an appointed day. D) and the old are run together for a time. E) is introduced only to a limited area first.

D

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A) Degree would be a subclass to Mathematics and Physics. B) Math, Physics and Degree are sister classes. C) Mathematics and Physics would be ancestors to Degree. D) Degree is a superclass to Mathematics and Physics. E) Degree would be a sister class to Mathematics and Physics.

D

In duplicated systems: A) foreign units design the solutions and systems used at the domestic home base. B) each foreign unit designs its own unique solutions and systems. C) systems development and operations occur in an integrated and coordinated fashion across all units. D) development occurs at the home base and operations are handed over to autonomous units in foreign locations. E) systems development is a combined effort of domestic and international units which are then duplicated across the world.

D

In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability. A) efficiency measures B) strategic indicators C) financial indicators D) key performance indicators E) output measures

D

In order to define centers of excellence in a global firm, you first need to identify: A) functional areas. B) core competencies. C) SOPs. D) core business processes. E) international best practices.

D

In sociotechnical design: A) technical needs are given more importance than organizational needs. B) ergonomic features of a system are considered to be the most important consideration. C) human needs are given more importance than technical needs. D) separate sets of technical and social design solutions are developed and compared. E) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects.

D

In terms of global business strategy and structure, a franchise company will use a policy of: A) dispersed production, accounting, human resources, with centralized strategic management, and marketing. B) coordinated production, marketing, and human resources, with centralized strategic management and finance/accounting. C) decentralized production, accounting, human resources, with a decentralized management. D) dispersed production and marketing, with centralized accounting, human resources and strategic management. E) centralized production, accounting, marketing, human resources, with strategic management.

D

In terms of global business strategy and structure, a multinational company will use a policy of: A) making local units that are clones of the mother country units. B) centralized production, accounting, marketing, human resources, with strategic management. C) dispersed production, accounting, human resources, with centralized strategic management, and marketing. D) dispersed production and marketing, with centralized accounting and strategic management. E) mixed sales and marketing, with centralized production, accounting, human resources, and strategic management.

D

System testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests each program separately. C) tests the information requirements of a system. D) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. E) provides the final certification that the system is ready to be used in a production setting.

D

The idea that the achievement of quality control is an end in itself describes a main concept of: A) BPR. B) BPM. C) six sigma. D) TQM. E) systems analysis and design.

D

The primary tool for representing a system's component processes and the flow of data between them is the: A) data dictionary. B) structure chart. C) process specifications diagram. D) data flow diagram. E) object-oriented chart.

D

What is the first thing you should consider when thinking about building an international information system? A) The business challenges you face in the global environment B) The state of world politics C) The different computing and communication standards in the world D) The global environment where your business will operate, and identify the business drivers for your firm and industry E) New technologies that will help you achieve your goals

D

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called: A) implementation. B) advocacy. C) change management. D) cooptation. E) cooperation.

D

Which of the following best describes the central method used in a portfolio analysis? A) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information B) Scoring proposed systems on a number of dimensions, and selecting the one with the highest score C) Interviewing a small number of top managers to identify their goals and criteria for achieving success D) Performing an inventory of all of the organization's information systems projects and assets E) Performing a weighted comparison of the criteria used to evaluate a system

D

Which of the following is more powerful than rationalization of procedures? A) Six sigma B) Systems analysis and design C) Automation D) Business process redesign E) TQM

D

Which of the following is not a factor in the high failure rate of reengineering systems projects? A) Changes in job descriptions signaled by the new system B) Changes in career paths signaled by the new system C) Employees' concerns about change D) Failures of the new technologies to perform according to plan E) Resistance by key managers

D

Which of the following statements about mobile web apps is true? A) A mobile web app only works on certain mobile platforms. B) A mobile web app resides on the user's device. C) A mobile web app requires the user to sign onto a web page. D) Users access mobile web apps through their mobile device's web browser. E) A mobile web app requires the user to login to a web service.

D

Which of the following statements about project risk is not true? A) The more dollars spent on a project, the greater the risk. B) Very large-scale systems project have a failure rate that is 50 to 75 percent higher than that for other projects. C) The higher the number of organizational units affected by a project, the greater the risk. D) The higher the number of implementation staff on a project, the lower the risk. E) The organizational complexity of a system contributes to the complexity of large-scale systems projects.

D

Which of the following statements about transnational firms is not true? A) Transnational firms have many regional headquarters and perhaps a world headquarters. B) Transnational firms view the entire globe as their management frame of reference. C) Transnational firms have no single headquarters. D) Many firms have attained transnational status. E) Transnational firms are stateless.

D

Which of the following statements best describes the effect that project structure has on overall project risk? A) Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs. B) Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. E) The less structured a project, the greater the freedom of users to define the system.

D

Which of the following variables in project management is an indicator of how well the project satisfies management objectives? A) Cost B) Scope C) Time D) Quality E) Risk

D

Which of the following would not be covered in the Strategic Business Plan Rationale section of an information systems plan? A) Current business organization B) Changing environments C) Current situation D) Current infrastructure capabilities E) Firm's strategic plan

D

________ is the process of changing from the old system to the new system. A) Systems analysis and design B) Implementation C) End-user involvement D) Conversion E) Programming

D

The EU General Data Protection Regulation (GDPR): A) prevents the transfer of private personal information among EU nations. B) requires that European companies meet U.S. data privacy standards. C) provides additional privacy protections for Americans doing business in Europe. D) allows European countries to adopt their own privacy legislation. E) provides additional privacy protection for European citizens and applies to all data produced by EU citizens or processed in Europe.

E

The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps? A) Choose a developmental approach, incremental, evolutionary, or other. B) Identify which local systems need to be replaced. C) Define the core business processes. D) Identify the core systems to coordinate centrally. E) Make the benefits clear.

E

The entire system-building effort is driven by: A) documentation. B) six sigma. C) feasibility studies. D) available information technology. E) user information requirements.

E

The major dimensions of international systems architecture include each of the following except: A) technology platform. B) the global environment. C) corporate global strategy. D) management and business processes. E) transborder data flows.

E

The network systems structure is the most visible in ________ services. A) production B) marketing C) administrative D) software design E) financial

E

The oldest method for building information systems is: A) component-based development. B) prototyping. C) object-oriented development. D) computer-aided software engineering. E) the systems life cycle.

E

The process of creating workable information systems in a very short period of time is called: A) prototyping. B) JAD. C) systems analysis and design. D) end-user design. E) RAD.

E

To review a project's tasks and their interrelationships, you would use which of the following? A) PERT chart or a Gantt chart B) Scoring model C) Gantt chart D) Portfolio analysis E) PERT chart

E

Transborder data flow refers to: A) the ways in which a country's laws change the flow of data from one country to another. B) the flow of information in international systems. C) the business of moving information from one country to another. D) the business process of coordinating information from many different countries. E) the movement of information across international boundaries.

E

What is the most significant barrier to successful business process change? A) Ineffective project management B) Usability of implemented solution C) Poor choice of technology D) Selecting the correct process to change E) Organizational culture

E

What is the purpose of responsive web design? A) It enables websites to customize design according to user preferences. B) It enables different people to responsively program the system. C) It allows websites to respond quickly to changing user needs. D) It enables websites to customize content based on user location and preferences. E) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.

E

Which method is used to assign weights to various features of a system? A) Portfolio analysis B) TCO C) Information systems plan D) Real options model E) Scoring model

E

Which method would you use to develop risk profiles for a firm's information system projects and assets? A) TCO B) Scoring model C) Information systems plan D) Real options model E) Portfolio analysis

E

Which of the following best describes the central method used in a scoring model? A) Performing an inventory of all of the organization's information systems projects and assets B) Calculating the return on investment for each system, and choosing the system with the best return C) Surveying a large sample of managers on their objectives, decision-making process, and uses and needs for data and information D) Interviewing a small number of top managers to identify their goals and criteria for achieving success E) Performing a weighted comparison of the criteria used to evaluate a system

E

Which of the following countries has the highest percentage of its total population using the Internet? A) Somalia B) China C) United States D) Brazil E) Norway

E

Which of the following is not a tangible benefit of information systems? A) Increased productivity B) Lower computer expenses C) Reduced rate of growth in expenses D) Reduced facility costs E) Improved resource control

E

Which of the following is not one of the primary types of firm strategy discussed in the chapter? A) Transnational B) Multinational C) Domestic exporter D) Franchiser E) International exporter

E

Which of the following is not one of the principal management challenges in developing global systems? A) Encouraging local users to support global systems B) Agreeing on common user requirements C) Introducing changes in business processes D) Coordinating applications development E) Defining an acceptable test plan

E

Which of the following is not one of the principal problems of international networks? A) Regulatory constraints B) Network capacity C) Installation delays D) Poor quality of international service E) Network standards

E

Which of the following statements about accounting practices in different countries is not true? A) British firms recognize profits before a project is finished, once they are reasonably certain they will get the money. B) German companies generally do not recognize a profit from a venture until the project is completely finished and they have been paid. C) British firms focus on showing shareholders how fast profits are growing. D) Dutch firms separate tax calculations from reports to shareholders. E) U.S. accounting practices focus on demonstrating compliance with strict rules.

E

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) Scoring model B) Portfolio analysis C) Both a PERT chart and a Gannt chart D) PERT chart E) Gantt chart

E

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? A) Reduced costs in production and operation B) Increased sales of products C) Labor expenditures D) Hardware and software expenditures E) Hardware, software, and labor expenditures

E

Which of the following is not a general cultural factor driving global business? A) Global social norms B) Global knowledge base C) Global communication and transportation technologies D) Rise of shared values E) Political stability

E?

A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of:

Rationalization of procedure