MIS Final Exam Ch 9

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

ERM

Supply chain management systems are a type of enterprise system

False

Analyzing customer buying patterns is an example of

analytical CRM.

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.

business intelligence

Supply chain complexity and scale increases when firms

develop products and services that coordinate with many firms and suppliers.

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

e-business suites

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

execution

An enterprise system helps reduce redundant business processes.

false

The business value of an effective supply chain management system includes all of the following except

improved delivery service.

The business value of an effective supply chain management system includes all of the following except

increased inventory levels.

Which of the following is an important capability for sales processes that is found in most major CRM software products?

lead management

SFA modules in CRM systems would provide tools for

managing sales prospect and contact information.

Which of the following is not one of the four types of customers described in the case study on Graybar?

niche customers

From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following business objectives?

operational excellence

Which of the following is not an example of next-generation enterprise applications?

solutions incorporating SCM

Supply chain planning systems perform all of the following functions except

track the physical status of goods.

Inefficiencies in a supply chain are primarily caused by inaccurate information.

true