MIS Quiz 1

3.What did e-Courier embrace?

p.5 Business Intelligence

11.What does an e-business use Internet technologies for?

p.12 the primary information technology infrastructure that supports the e-business applications of many companies.

12.What does e-commerce involve?

p.13 the buying, selling, marketing, and servicing of products, services, and information over a variety of computer networks.

13.Example of a process control system?

p.14 a petroleum refinery uses electronic sensors linked to computers to monitor chemical processes continually and make instant (real-time) adjustments that control the refinery process.

14.What is an enterprise collaboration system?

p.14 enhance team and workgroup communications and productivity and include applications that are sometimes called office automation systems.

15.What is a decision support system and who uses it?

p.15 (DSS) give direct computer support to managers during the decision-making process. For example, an advertising manager may use a DSS

23. What is a system that changes itself to survive?

Adoptive system changes itself to survive

41. Computer systems rely on which components?

All computers are systems of input, processing, output, storage, and control components.

78. List the basic functions of an operating system.

An operating system performs five basic functions in the operation of a computer sys- tem: providing a user interface, resource management, task management, file manage- ment, and utilities and support services.

52. What is Arithmetic-logic unit?

Arithmetic-Logic Unit Performs Arithmetic Operations and Makes Comparisons

36. What are the strategies of BPR?

BPR combines a strategy of promoting business innovation with a strategy of making major improvements to business process so that a company can become a much stronger and more successful competitor in the market place

69. List the disadvantages of software suites.

Because integrated packages leave out many features and functions that are in in- dividual packages and software suites, they are considered less powerful. Their limited functionality, however, requires a lot less disk space (often less than 10 megabytes), costs less than $100, and is frequently preinstalled on many low-end microcomputer systems.

35. What is business process reengineering?

Business process reengineering (BPR) fundamental rethinking and radical redesign of business process to achieve dramatic improvements in cost quality, speed and services

32. How can a customer-focused business build customer value and loyalty?

By focusing on quality rather than price - respond to cs concerns, top quality cs service, anticipate their future needs

19.What is functional business system & supports?

Functional business systems. Support a variety of operational and managerial applications of the basic business functions of a company.

99. What software is used to support communication among networked teams and work groups?

Groupware

74. What is groupware used for?

Groupware is software that helps workgroups and teams collaborate to accomplish group assignments.

97. What software is used to analyze numerical data using formulas and graphs?

Presentation graphics software

34. What is a primary business process?

Primary process are those business activities that are directly related to the manufacture of products or the delivery of services to the customer

33. What is value chain framework and & view of the firm?

Value chain framework views a firm as a series, chain, network or basis activities that add value to its products and services and thus add margin of value to both the firm and customer

60. What is the most common output trend?

Video displays and printed doc- uments have been, and still are, the most common forms of output from computer systems.

42. The first generation of computers relied on what to function?

A computer that uses vacuum tube technology is called a first-generation computer.

66. What are the characteristics of off-the-shelf software?

First, as stated in our definition, COTS software products are sold in many copies with minimal changes beyond scheduled upgrade releases. Purchasers of COTS software generally have no control over the specification, schedule, evolution, or access to either the source code or the internal documentation. A COTS product is sold, leased, or licensed to the general public, but in virtually all cases, the vendor of the product retains the intellectual property rights of the software.

45. What best describes a workstation computer?

workstation computers (technical worksta- tions) that support applications with heavy mathematical computing and graphics dis- play demands, such as computer-aided design

96. What is COTS?

(Commercial off-the-shelf) is developed with the intention of selling the software in multiple copies to the general public.

38. How does agile company work?

- price products on basis or their value as solutions, rather than their cost to produce- cooperates w/ cs, suppliers, other companies and even w/ competitors- organizes so that it thrives an change and uncertainty - leverages the impact of its people and the knowledge the possess

61. What is the smallest element of data in a byte?

0,1 The smallest element of data is called a bit, short for binary digit, which can have a value of either 0 or 1. T

62. How many bytes in a gigabyte?

1024 ^3 gigabytes (GB),

91. What are the parts of central processing unit (CPU)?

Control Unit Interprets Instructions and Directs Processing Arithmetic-Logic Unit Performs Arithmetic Operations and Makes Comparisons

77. List some system management program?

Examples of important system manage- ment programs are operating systems, network management programs, database management systems, and system utilities.

39. What does explicit knowledge deal with?

Explicit knowledge - the data, documents and things written down or stored on computers

90. What is HTML?

HTML (Hypertext Markup Language) is a page description language that creates hy- pertext or hypermedia documents.

89. Programming language for developing multimedia, websites, and web-based applications?

HTML, XML, and Java are three programming languages that are important tools for building multimedia Web pages, Web sites, and Web-based applications.

85. What are the characteristics of a high-level language?

High-Level Languages: Use brief statements or arithmetic notations BASIC: X Y Z COBOL: COMPUTE X Y Z

6.How do information systems aid in decision making? .

Information systems also help store managers and other business professionals make better decisions. For example, decisions about what lines of merchandise need to be added or discontinued and what kind of investments they require are typically made after an analysis provided by computer-based information systems. This function not only supports the decision making of store managers, buyers, and others, but also helps them look for ways to gain an advantage over other retailers in the competition for customers.

80. What is a popular user interface?

Instead, most software provides an easy-to-use graphical user interface (GUI) that uses icons, bars, buttons, boxes, and other images.

46. What is an intelligent terminal that performs data entry independently called?

Intelligent terminals take many forms and can perform data entry and some infor- mation processing tasks independently. These tasks include the widespread use of transaction terminals

50. Characteristics of Mainframe

Mainframe systems are large, fast, and powerful computer systems. Main- frames can also have large primary storage capacities. Main- frames have slimmed down drastically in the last few years, dramatically reducing their air-conditioning needs, electrical power consumption, and floor space requirements— and thus their acquisition and operating costs. M

49. What are some applications for a midrange computer?

Midrange systems first became popular as minicomputers for scientific research, instrumentation systems, engineering analysis, and industrial process monitoring and control. Minicomputers could easily handle such uses because these applications are narrow in scope and do not demand the processing versatility of mainframe systems.

55. What is Moore's Law?

Moore observed an exponential growth (doubling every 18 to 24 months) in the number of transistors per integrated circuit and pre- dicted that this trend would continue.

56. List some computer peripherals? : electronic mouse, trackball, pointing stick, touch pad, monitors, printers, scanners, hard disk drives, CD and DVD drives, Backup Systems.

Peripherals is the generic name given to all input, output, and secondary storage devices that are part of a computer system but are not part of the CPU.

98. What software helps end users store and retrieve information about customers and clients?

Personal information mangaer

86. What is another name for fifth generation languages?

Natural languages are sometimes considered fifth-generation languages (5GLs) and are very close to English or other human languages.

88. What is a major benefit of object oriented programming?

Object-oriented languages are easier to use and more efficient for programming the graphics-oriented user interfaces required by many applications.

87. What is an object-oriented programming language.

Object-oriented languages like Visual Basic, C, and Java are also considered fifth- generation languages and have become major tools of software development.

100. What is the system which supervised the processing operations of the CPU controlling input and output and provides various support services?

Operating system

57. What is an optical scanning device?

Optical scanning devices read text or graphics and convert them into digital input for your computer.

53. What is the function of an output device?

Output Devices Communicate and Record Information

48. What sets the RIM Blackberry apart from other wireless PDA solutions?

RIM BlackBerry, a small, pager-sized device that can perform all of the common PDA functions, plus act as a fully functional mobile telephone.

76. What kind of rights come with the purchase of software?

Rather, they have purchased a license to use the software under the terms of the software licensing agreement.

54. What are considered secondary storage devices?

Secondary Storage Devices Store Data and Programs for Processing Magnetic Disk and Tape Units, Optical Disks

58. What is smart card technology?

Smart cards that embed a microprocessor chip and several kilobytes of memory into debit, credit, and other cards are popular in Europe and becoming available in the United States. O

71. What is the most important software component needed on computer today? (according to the text)

Software for word processing has transformed the process of writing just about anything.

73. What are spreadsheet packages used for?

Spreadsheet packages like Lotus 1-2-3, Microsoft Excel, OpenOffice Calc, and Corel QuattroPro are used by virtually every business for analysis, planning, and modeling.

94. In what storage units are computer systems capacities measured?

Storage capacities are frequently measured in kilobytes (KB), megabytes (MB), gigabytes (GB), or terabytes (TB).

18.Businesses rely on Internet and Web-information to communicate to whom in their businesses?

Success in today's dynamic business environment depends heavily on maximizing the use of Internet-based technologies and Web-enabled information systems to meet the competitive requirements of customers, suppliers, and other business partners in a global marketplace.

22. What is system & subsystem?

System set of interrelated components with a clearly defined boundary working together to achieve a common set of objectives by accepting input and producing outputs in an organized transformation process. Subsystem - component of a larger system

25. What do telecommunication systems consist of?

Telecommunication system consist of computers communication networks communication processors and other devices interconnected by communication media and controlled by communication software.

59. What is magnetic ink character recognition?

The computer systems of the banking industry can magnetically read checks and deposit slips using magnetic ink character recognition (MICR) technology. Com- puters can thus sort and post checks to the proper checking accounts. Such processing is possible because the identification numbers of the bank and the customer's account are preprinted on the bottom of the checks with an iron oxide-based ink.

51. What are the characteristics of supercomputers?

The term supercomputer describes a category of extremely powerful computer systems specifically designed for scientific, engineering, and business applications requiring extremely high speeds for massive numeric computations.

1.What does Information Technology Support?

This benefit occurs irrespective of whether the information technology is used to support product development teams, customer support processes, e-commerce transactions, or any other business activity.

5.How do information systems and technology differ?

This benefit occurs irrespective of whether the information technology is used to support product development teams, customer support processes, e-commerce transactions, or any other business activity.

84. List characteristics of machine languages.

This type of programming involves the difficult task of writing instructions in the form of strings of binary digits (ones and zeros) or other number systems.

92. Lift electronic pointing devices?

Trackballs, pointing sticks, and touch pads a

81. What best describes open source software?

When programmers can read, redistribute, and modify the source code for a piece of software, the software evolves. People improve it, people adapt it, people fix bugs.

65. What are some characteristics of CD-RW optical disk technology?

With a CD-RW/DVD combo drive, you can read DVD-ROM disks, read CD-ROM disks, and create your own custom CDs.

72. List the characteristics of a word processing package.

Word processing packages computerize the creation, editing, revision, and printing of documents (e.g., letters, memos, reports) by electronically processing text data (words, phrases, sentences, and paragraphs).

27. What things can be used to counter competitive forces in the marketplace?

by using on or more of the competitive strategies

47. What things can be done on a PDA?

can send and receive e-mail, access the Web, and exchange information such as appointments, to-do lists, and sales contacts with their desktop PCs or Web servers.

28. What is a low-cost producer of products and services known as?

cost leadership strategy - becoming a low cost producer of products and services in the industry or finding ways to help suppliers or customers reduce their cost or increase the costs or computer

70. What are the basic components found in a comprehensive software suite?

each suite integrates software packages for word processing, spreadsheets, presentation graphics, database management, and personal information management.

29. What kind of strategy is expanding a company's product offering into global markets?

growth strategies - significantly expanding a company's capacity to produce goods and services, expanding into global markets, diversifying into new products and services or integrating into related products and services

26. How does a strategic information systems use technology to help their organization?

help on organization gain a competitive advantage reduce a competitive advantage reduce a disadvantage or meet other strategic enterprise objectives

2.What is a system?

information system (IS) can be any organized combination of people, hardware, software, communications networks, data resources, and policies and procedures that stores, retrieves, transforms, and disseminates information in an organization.

68. List some application software packages.

integrated packages like Microsoft Works, Lotus eSuite WorkPlace, and AppleWorks.

31. What is a serious problem of competitive advantage?

one of the problems with competitive advantage is it doesn't last long and is generally not sustainable over long term

82. Define open source licensing.

open-source licensing is defined by the following characteristics: • The license shall not restrict any party from selling or giving away the software as a component of an aggregate software distribution containing programs from several different sources. • The program must include source code and must allow distribution in source code, as well as compiled form. • The license must allow modifications and derived works and must allow them to be distributed under the same terms as the license of the original software. • The license may restrict source code from being distributed in modified form only if the license allows the distribution of patch files with the source code for the purpose of modifying the program at build time. • The license must not discriminate against any person or group of persons. • The license must not restrict anyone from making use of the program in a spe- cific field of endeavor. • The rights attached to the program must apply to all to whom the program is re- distributed without the need for execution of an additional license by those parties. • The license must not be specific to a product. • The license must not contaminate other software by placing restrictions on any software distributed along with the licensed software.

8.What gave birth to "end user computer"?

p.10 . First, the rapid development of microcomputer processing power, application software packages, and telecommunications networks gave birth to the phenomenon of end-user computing.

7.Role of information systems from 1950 to present?

p.10 Enterprise Resource Planning and Business Intelligence: 2000s-2010s Enterprise wide common-interface applications data mining and data visualization, customer relationship management, supply-chain management Electronic Business and Commerce: 1990s-2000s Internet-based e-business and e-commerce systems Web-enabled enterprise and global e-business operations and electronic commerce on the Internet, intranets, extranets, and other networks Strategic and End-User Support: 1980s-1990s End-user computing systems Direct computing support for end-user productivity and workgroup collaboration Executive information systems Critical information for top management Expert systems Knowledge-based expert advice for end users Strategic information systems Strategic products and services for competitive advantage Decision Support: 1970s-1980s Decision support systems Interactive ad hoc support of the managerial decision-making process Management Reporting: 1960s-1970s Management information systems Management reports of prespecified information to support decision making Data Processing: 1950s-1960s Electronic data processing systems Transaction processing, record-keeping, and traditional accounting applications

9.What do companies use e-business applications for?

p.12 (1) reengineer internal business processes, (2) implement e-commerce systems with their customers and suppliers, and (3) promote enterprise collaboration among business teams and workgroups.

17.What are functional business systems?

p.15 Information systems that focus on operational and managerial applications in support of basic business functions such as accounting or marketing are known as functional business systems

16.What are information system applications for managers?

p.15 Management information systems (MIS) provide information in the form of reports and displays to managers and many business professionals.

20.What functions in a business are important?

p.26 Examples: information systems that support applications in accounting, finance, marketing, operations management, and human resource management.

4.What is SeeWhy software?

p.5 When a new booking enters eCourier's database, the information is duplicated and saved into a repository within SeeWhy. The software then interprets the data by comparing it with previous information and trends, and if it notices an anomaly, it takes action. (Instantly)

10.What does intranet refer to in a business?

p12 —those inside the enterprise

95. What is RFID?

radio frequency identification (RFID), a system for tagging and identifying mobile objects such as store merchandise, postal packages, and sometimes even living organisms (like pets).

93. What do the computer systems of banks use to read checks and deposit slips?

read checks and deposit slips using magnetic ink character recognition (MICR) technology.

44. What is the primary function of the desktop PC?

the main function of desktop PCs is as a window to the Internet.

63. What are the advantages of RAID?

they combine from 6 to more than 100 small hard disk drives and their control microprocessors into a single unit. These RAID units provide large capacities (as high as 1-2 terabytes or more) with high access speeds because data are accessed in parallel over multiple paths from many disks. Also, RAID units provide a fault-tolerant capacity, in that their redundant design offers multiple copies of data on several disks. If one disk fails, data can be recovered from backup copies automatically stored on other disks. S

43. What replaced vacuum tubes used in electronic computers?

transistors were invented and quickly replaced the thousands of vacuum tubes used in electronic computers.