MIS3302 - CH 5-8
Which of the following defines groupware?
A class of software that enable people to work together more effectively
Microsoft SharePoint is an example of what type of technology?
A content management system
Which of the following business intelligence systems would best provide the required information?
A decision support system
Which of the following best describes collaboration?
A group of people working together to achieve a common goal
__________ is a request executed to retrieve data from a database.
A query
Which of the following best describes the bullwhip effect?
A small fluctuation in demand that has a ripple effect up a supply chain
One major criticism of blogs, especially by professional writers, is called the __________ of journalism.
Amateurization
_____________ refers to systems that help understand ways to manage sales, service, and marketing activities more effectively.
Analytical CRM
__________ focuses on studying customer behavior and perception in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service.
Analytical customer relationship management (CRM)
Which of the following differentiates a B2B marketplace from a supplier portal?
B2B marketplaces connect multiple buyers and multiple suppliers
Which of the following statements is true of relational database management systems (RDBMS)?
BDBMS are not easily scalable in response to peaks in demand
________________ is ERP software designed to operate according to industry-standard business processes, and vendors offer many industry-specific versions that have already been customized for particular industries based on best practices.
Best practices-based software
____________ describe(s) data collections that are characterized by uge volume, rapid velocity, and great variety.
Big data
Microsoft Dynamics is a(n) ____________ application to help monitor and analyze ongoing conversations on social media to help better understand customer sentiment.
CRM application
Which of the following is a type of synchronous communication?
Chatting online
Companies implementing __________ enterprise resource planning (ERP) can benefit from scalability and agility.
Cloud-based
___________ is the process of grouping related records together on the basis of having similar values for attributes, thus finding structure in the data.
Clustering
A major benefit of social software is the ability to harness the "wisdom of crowds" that is also referred to as ___________.
Collective intelligence
Which of the following statements about a just-in-time strategy is true?
Companies using this strategy try to optimize their ordering quantities such that parts or raw materials arrive just when they are needed for production.
Which of the following occurs during wiki wars?
Contributors continuously edit or delete each other's post.
These subsets can be referred to as _________.
Data marts
_____________ is a type of intelligence gathering that searches for patterns, trends, or rules that are hidden in the data, so as to develop predictive models.
Data mining
____________ integrates data from various operational systems.
Data warehouse
According to business process management, identify the management's next step after developing a vision for the organization.
Designing and implementing a prototype of the new process.
Which of the following is true of digital dashboards?
Digital dashboards display the key performance indicators and other summary information used by managers and executives to make decisions.
Which of the following is an asynchronous form of communication?
Which of the following conditions is essential for successful Enterprise 2.0 implementation?
Enterprise 2.0 should be driven by a specific usage context.
___________ includes tags for data such as annual and quarterly reports, Securities and Exchange Commission filings, general ledger information, and net revenue and accounting schedules.
Extensible Business Reporting Language
Ad hoc queries are always saved because they need to be executed on a regular basis.
False
Data mining agents are also known as shopping bots.
False
Destructive agents are malicious agents designed by users to attack harmful viruses when they appear on an organization's system.
False
E-mail is an example of synchronous communication.
False
Enterprise resource planning (ERP) core components support the primary external activities of the organization that deals with suppliers and customers.
False
Enterprise resource planning extended components support internal operations such as financial management, operations management, and human resource management.
False
In Web 2.0 application, there is a relatively strict distinction between content creators and content consumers.
False
Internally focused systems coordinate business processes with customers, suppliers, and business partners.
False
Supply chain effectiveness is the extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs, sometimes by sacrificing excellent customer service.
False
Standalone applications _______________.
Focus on the specific needs of individual departments and are typically not designed to communicate with other systems in the organization
Which of the following systems is typically used to create, store, analyze, and manage spatial data?
Geographic information system
Which of the following is true of geographic information systems?
Geographic information systems are systems for creating, storing, analyzing, and managing geographically referenced information
Supply chain management systems primarily do which of the following?
Help organizations share inventory information with their business partners
Identify an advantage when the database approach makes it easier to deploy and control data access.
Improved data accessibility
Different enterprise resource planning applications that access the system's database ___________.
uses interfaces that look and feel the same
In the context of business-to-business marketplaces, the term _____________ refer to the markets that comprise of firms operating within a center industry sector.
vertical markets
Which of the following data would meet the organization's needs?
Information captured from various sources where customers interact about the organization's products
The WhatsApp application was created in 2009, and has quickly risen to broad popularity. WhatsApp is a(n) _________________ application.
Instant messaging
Which of the following best describes fuzzy logic?
It allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete
Which of the following statements is true about a neural network?
It attempts to approximate the functioning of the human brain and can learn by example.
Which of the following is an accurate statement about an RDBMS?
It attempts to balance efficiency of storage needs, ease of retrieval, and other factors by storing data in tables linked via relationships
Which of the following statements is true of the application of XML in an organization?
It can be used for checking on and managing the organization's inventory
Which of the following is true of metadata?
It describes data in terms of who, where, when, and why
Which of the following is true of an enterprise system?
It integrates information across operations on a company-wide basis using one large database
Which of the following is true of a database?
It is a collection of related data organized in a way that facilitates data searches.
Which of the following statements best describes Extensible Markup Language (XML)?
It is a data presentation standard first specified by the World Wide Web Consortium that allows designers of Web documents to create their own customized tags
Which of the following best describes a mashup?
It is a new application or Web site that uses data from one or more service providers
Which of the following statements is true of supplier portal?
It is a subset of an organization's extranet
Which of the following is true of packaged software?
It is often referred to as off-the-shelf software
Which of the following best describes a database management system?
It is software with which you create, store, organize, and retrieve data from a single database or several databases
Which of the following best describes social bookmarking?
It is the sharing and categorization of internet bookmarks by internet users
Which of the following statements is true about business intelligence?
It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.
Which of the following best describes social cataloging?
It occurs when contributors organize online information regarding specific topics such as academic citations, wireless networks, books, and music
Which of the following statements is true of an enterprise system?
Its central information repository makes information access easier.
Which of the following is a result of effective collaboration within supply networks of an organization?
Just-in-time manufacturing
Which of the following is a social media monitoring activity?
Keeping track of what is being said about a company and brand in blogs, wikis, and social networking sites like Facebook and Twitter
Which of the following is the primary reason why enterprise system implementations fail?
Lack of top-level management support
___________ is the process of quickly conducting complex, multidimensional analyses of data stored in a database that is optimized for retrieval, typically using graphical software tools.
Online analytical processing (OLAP)
Which of the following is true of online product reviews?
Online product review can be skewed by companies and their competitors
___________ includes customer-facing applications, such as tools for sales force automation, call center and customer service support, and marketing automation.
Operational CRM
Which of the following are used to interact with customers and run a business in real time?
Operational systems
Which of the following is an ERP core component?
Operations management
_________ focuses on the distribution of the products within the order-to-cash business process.
Outbound logistic activities
____________ software is written by third-party vendors for the needs of many different users and organizations, supporting standardized, repetitive tasks such as word processing, payroll processing, or preparing taxes.
Packaged
Identify the factors that help in building models of customer demand in an analytical customer relationship management (CRM) system.
Price, quality, and satisfaction analysis of competitors
Data mining complements online analytical processing in that a ____________.
Provides capabilities for discovering hidden predictive relationships in the data
_________ frequency identification (RFID) offer great opportunities for managing supply chains.
Radio
__________ reproduced at predefined intervals to support routine decisions.
Scheduled reports
____________ is the creation of a categorization system by users.
Social cataloging
____________ is the process of identifying and assessing the volume and sentiment of what is being said about a company, individual, product, or brand.
Social media monitoring
_____________ is used to create databases and database structures.
Structured Query Language (SQL)
Records of sales transactions are what type of data?
Structured data
Which of the following is an ERP extended component?
Supply chain management
__________ involves the development of various resource plans to support he efficient and effective production of goods and services.
Supply chain planning
Which of the following statement is true?
Tacit knowledge assets reflect the processes and procedures that are located in a person's mind on how to effectively perform a particular task
Which of the following in true of the enterprise-wide changes the store must make for successful implementation of the CRM strategy?
The company's policies and procedures need to reflect a customer-focused culture
Which of the following is a product flow within a supply chain?
The delivery of a bedspread from Amazaon.com to a customer
Which of the following describes business intelligence?
The use of tools and techniques for analyzing and visualizing past data
Which of the following best defines the network effect?
The value of a network (or tool or application based on a network) is dependent on the number of users on the network
Which of the following is an advantage of cloud-based collaboration tools?
They allow for easy access to and transfer of documents
Which of the following is a limitation of the core components of enterprise resource planning systems?
They are not suited for managing value chain system activities
Which of the following is true of virtual teams?
They are often used for tasks such as developing systems and software
Which of the following statements is true of legacy systems?
They can prove problematic when information from multiple departmental systems is required to support decision making in an organization.
Which of the following statements about vendor managed inventory (VMI) is true?
To make VMI possible, the manufacturer allows the supplier to monitor stock levels and ongoing sales data.
A decision support system (DSS) uses models to manipulate data.
True
Membership on virtual teams is fluid, with teams forming and disbanding as needed, with team size fluctuating as necessary, and with team members coming and going as they are needed.
True
Open source software is an example of the power of collective intelligence.
True
Social media is a classification of Web 2.0 applications.
True
Social software can enhance communication within organizations as well as between an organization and its stakeholders.
True
Systems designed to support decision making based on stable point-in-time or historical data are called information systems.
True
The idea of mashups came from popular music where many songs are produced by mixing two or more existing songs together.
True
The main objective of enterprise systems is to create competitive advantage by streamlining business activities within and outside a company.
True
Audio and video data are considered to be which of the following?
Unstructured data
With respect to the key elements of a supply chain, which of the following scenarios exemplifies a product flow within a supply chain?
Using RFID to better track drug shipments to help eliminate counterfeit drugs
______________ is a business model in which the suppliers to a manufacturer handle the manufacturer's stock levels based on pre-established service levels.
Vendor-managed inventory
____________ refers to the display of complex, data relationships using a variety of graphical methods.
Visualization
Which of the following is a shifting perspective from Web 1.0 to Web 2.0?
Web 1.0 - Read, Web 2.0 - Read, write
Dynamic Web applications are often referred to as ______ applications.
Web 2.0
YouTube is a unique _______ application because it is largely based on user-generated content.
Web 2.0
Which of the following is used for Web content mining?
Web crawler
Which of the following is true of an enterprise resource planning system?
When a process is initiated through an enterprise resource planning system, the data flows automatically to the other processes integrated with it
When deciding on the type of enterprise resource planning system to adopt, which is a key factor decisions makers must consider?
Whether the system meet the business's unique requirements
___________ are collaborative Web sites where visitors can add, delete, or modify content on the site, including the work of previous authors.
Wikis
A data warehouse differs from a data mart in that _____________.
a data warehouse integrates multiple large databases and other information sources into a single repository
An advantage that enterprise systems have over standalone applications is the _________________.
availability of a single database to store information from multiple sources
WordPress is a(n) ______.
blog.
A(n) ________ system allows users to publish, edit, version track, and retrieve digital content, such as documents, images, audio files, videos, or anything else that can be digitized.
content management
Organizations use enterprise systems to _______________.
coordinate and integrate business processes
The component of an operational CRM system that automates service, complaints, and product returns is called __________ and support.
customer service
Demand planning and estimating leads to the development of the overall _________.
demand forecast
Demand planning and estimating leads to the development of the overall _____________.
demand forecast
The component of an operation CRM system that helps a company in the execution of the CRM strategy by improving the management of promotional campaigns is referred to as _____________.
enterprise marketing management
Organizations integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system referred to as a(n) _________________.
enterprise resource planning system
A(n) ____________system coordinates business processes with customers, suppliers, and business partners of an organization.
externally focused
Two-tier ERP strategy can support operations at the corporate level, while providing the needed ___________.
flexibility and agility.
An enterprise resource system ________________.
has a central information repository that makes information access easier
The ____________ is typically used to acquire commodities used in the production of goods stored in warehouses.
make-to-stock process
Systems that are used to interact with customers and run a business in real-time are called _________ systems.
operational
Components to simplify, standardize, and automate business processes related to inbound and outbound logistics, product development, manufacturing, and sales and service are called ___________ management.
operations
An effective ________ process can help to obtain favorable conditions, reduce transaction costs and ultimately create customer goodwill as it helps to efficiently fulfill customer orders.
order-to-cash
The _____________ entitles the processes related to selling goods or services.
order-to-cash process
_____________ software are applications written by third-party vendors that are used by many different users and organizations.
packaged
By allowing direct access to critical information needed to conduct business, ______ provide substantial productivity gains and cost savings for B2B transactions.
portals
In addition to being used for communication and collaboration, organizational intranets are widely used for enabling employee self-service for administering benefits, managing retirement plans, or other human resources based applications through employee __________.
portals
Collaborative CRM _____________.
provides effective and efficient communication with the customer from the entire organization
A customer portal ____________________.
provides efficient tools for business customers to manage all phases of the purchasing cycle
Inbound logistics involves business activities associated with ________________.
receiving and stocking raw materials, parts, and products
When we consider entities as tables, each row is a _______.
record
When we consider entities as tables, each row is a __________.
record
The vanilla version _________________.
refers to the standard features and modules that an enterprise system comes with
A value _________ is accomplished when a company makes an effort to connect their internal value chains.
system
Which of the following is a major problem that can affect supply chains?
the bullwhip effect
When a process is initiated through an enterprise resource planning system, _________________.
the data flows automatically to the other processes integrated with it
In a database management system (DBMS), data are kept separate from the application's programming code. This means that ___________.
the database does not need to be changed if a change is made to an application
