MISC 311 Final Prep

What is a type of graph in which a circle is divided into sectors that each represent a proportion of the whole?

pie chart

The person responsible for ensuring the ethical and legal use of information within a company is the Chief ______ Officer.

privacy

What is a temporary activity a company undertakes to create a unique product, service, or result?

project

The structure of a typical organization is similar to a __________, and the different levels require different types of information to assist in decision making, problem solving, and opportunity capturing.

pyramid

What is a document containing data organized in a table, matrix, or graphical format allowing users to easily comprehend and understand information?

report

The person responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses is the Chief _________ Officer.

security

___________-structured decisions occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision.

semi

A sparkline is a small embedded line graph that illustrates a _____________ trend. Sparklines are often used in reports, presentations, dashboards, and scoreboards.

single

What is a small embedded line graph that illustrates a single trend?

sparkline

Who is a person or group that has an interest or concern in an organization?

stakeholder

A(n) _________ report is created once based on data that does not change. Static reports can include a sales report from last year or salary report from five years ago.

static

At the _________ level, managers develop overall business strategies, goals, and objectives as part of the company's strategic plan.

strategic

At what level do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?

strategic

______ business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

strategic

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

strategic business processes

What types of decisions involve higher level issues concerned with the overall direction of the organization; these decisions define the organization's overall goals and aspirations for the future?

strategic decisions

SWOT analysis

strengths, weaknesses, opportunities, threats

Operational decisions are considered __________ decisions, which arise in situations where established processes offer potential solutions.

structured

What has a defined length, type, and format and includes numbers, dates, or strings such as Customer Address?

structured data

What is typically stored in a traditional system such as a relational database or spreadsheet and accounts for about 20 percent of the data that surrounds us.

structured data

A(n) ______ chain consists of all parties involved, directly or indirectly, in obtaining raw materials or a product.

supply

________ costs are costs that make customers reluctant to switch to another product or service.

switching

What is a collection of parts that link to achieve a common purpose?

system

_______ data encompasses all raw facts contained within a single process and its purpose is to support daily operational tasks.

transactional

What type of information encompasses all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structured decisions?

transactional information

A business ________ is a segment of a company representing a specific business function.

unit

What are decisions that occur in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

unstructured

What type of data is not defined and does not follow a specified format and is typically free-form text such as emails, Twitter tweets, and text messages?

unstructured data

A value chain analysis views a firm as a series of business processes that each add ________ to the product or service.

value

What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?

virtual reality

__________ produces graphical displays of patterns and complex relationships in large amounts of data.

visualization

Which of the following are types of machine-generated structured data?

web log data, point-of-scale data, sensor data

________-if analysis checks the impact of a change in a variable or assumption on the model.

what

The Internet of Things (IoT) is a world where interconnected Internet-enabled devices or "things" have the ability to collect and share data __________ human intervention.

without

What monitors processes to ensure tasks, activities, and responsibilities are executed as specified?

work flow control system

List the steps in the decision-making process.

1. Problem Identification 2. Data Collection 3. Solution Generation 4. Solution test 5. Solution selection 6. Solution Implementation

What compasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions?

Analytical Information

_________ process models represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.

As-is

________ analytics is the scientific process of transforming data into insight for making better decisions.

Business

What is a graphical notation that depicts the steps in a business process?

Business Process Model and Notation

_______ power is the ability of buyers to affect the price they must pay for an item.

Buyer

Who is responsible for (1) overseeing all uses of MIS and (2) ensuring that MIS strategically aligns with business goals and objectives? (Please use the acronym)

CIO

Who is responsible for ensuring the ethical and legal use of information within a company?

CPO (privacy)

Who is responsible for ensuring the speed, accuracy, availability, and reliability of the MIS? (Please use the acronym)

CTO

Who is responsible for collecting, maintaining, and distributing company knowledge? (Please use the acronym)

Chief Knowledge Officer

What is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors?

Competitive advantage

_________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Decision

Select the system that models information using OLAP, which provides assistance in evaluating and choosing among different courses of action?

Decision support system

Which of the following involves creating a report that includes charts and graphs explaining data?

Descriptive Analytics

Which metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability?

Efficiency MIS metrics

What are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems?

Expert Systems

What occurs when a company can significantly increase its market share by being first with a new competitive advantage?

First-mover advantage

What is data converted into a meaningful and useful context?

Information

What age are we currently living in when infinite quantities of facts are widely available to anyone who can use a computer?

Information age

__________ performance indicators are the quantifiable metrics a company uses to evaluate progress toward critical success factors.

Key

Select three primary value activities.

Outbound logistics, inbound logistics, marketing and sales

What analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry?

Porter's Five Forces Model

What acquires raw materials to manufacture, deliver, market, sell, and provide after-sales services?

Primary value activities

What evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies?

SWOT Analysis

Feedback is information that returns to its original transmitter (input, transform, or output) and modifies the transmitter's actions. What does feedback help the system maintain?

Stability

What consists of all parties involved, directly or indirectly, in obtaining raw materials or a product?

Supply Chain

What is a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part?

Systems thinking

What provides an end-to-end view of how operations work together to create a product or service?

Systems thinking

Select the group of items that can be determined using information.

The best-selling product, best customer, and worst-selling product

What is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market?

Threat of new entrants

What is high when there are many alternatives to a product or service and low when there are few alternatives from which to choose?

Threat of substitute products or services

What are the strategies for entering a new market including broad cost leadership, broad differentiation, and focused strategy?

Three generic business strategies

_______ process models show the results of applying change improvement opportunities to the current process model.

To-Be

CHAPTER 2 STARTS HERE: What type of information encompasses all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structured decisions?

Transactional Information

True or false: The chief data officer (CDO) is responsible for determining the types of information the enterprise will capture, retain, analyze, and share.

True

What produces graphical displays of patterns and complex relationships in large amounts of data?

Visualization

Which company is using a broad market and low cost strategy?

Walmart

Select the question that can be answered using only raw data.

What is the date, amount sold, and customer number for a sale transaction?

Online ____________ processing is the manipulation of information to create business intelligence in support of strategic decision making.

analytical

__________ is the science of fact-based decision making.

analytics

What simulates human thinking and behavior, such as the ability to reason and learn?

artificial intelligence

What is a chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent? sparkline

bar chart

__________ is a process of continuously measuring system results, comparing those results to optimal system.

benchmarking

Match the products on the left with the primary business that sells the products on the right.

books->amazon videos->netfliix shoes->Zappos

A _______ process patent protects a specific set of procedures for conducting a particular business activity.

business

________ process modeling is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence.

business

What are invisible to the external customer but essential to the effective management of the business?

business-facing processes

What is the ability of buyers to affect the price they must pay for an item?

buyer power

Match the specific force described by Porter (on the left) with its correct analysis for the airline industry (on the right).

buyer power-> High because customers have many airlines to choose from High because customers have many airlines to choose from Supplier power-> High because there are limited plane and engine manufacturers to choose from High because there are limited plane and engine manufacturers to choose from Threat of substitute products or services matches->

Who determines if a person or business process can be replaced by a robot or software?

chief automation officer

Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share?

chief data officer

Broad strategies reach a large market segment, while focused strategies target a niche or unique market with either ________ leadership or differentiation.

cost

__________ success factors are the crucial steps companies perform to achieve their goals and objectives and implement their strategies.

critical

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

critical success factors

What results in a product or service received by an organization's external customer?

customer-facing processes

Information is __________ (one word) converted into a meaningful and useful context.

data

____________ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability.

efficiency

Which of the following are types of unstructured data?

emails, twitter tweets, text messages

What is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight?

executive information system

________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

expert

A(n) ________ is the confirmation or validation of an event or object.

fact

What is information that returns to its original transmitter (input, transform, or output) and modifies the transmitter's actions?

feedback

Select the three generic business strategies Porter identified for entering a new market.

focused strategy, broad cost leadership, broad differentiation

Which is included in feedback for a car's system?

gas level

What is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem?

genetic algorithm

What are material items or products that customers will buy to satisfy a want or need?

goods

What refers to the level of detail in the model or the decision-making process?

granularity

Rivalry among existing competitors is _____ when competition is fierce in a market and ______ when competitors are more complacent.

high; low

What is a graphical display of data using bars of different heights?

histogram

This first-mover advantage occurs when a company can significantly _______ its market share by being first with a new competitive advantage.

increase

Select 3 goals or objectives that a leadership plan might include to achieve a solid business strategy.

increasing sales, decreasing costs, attracting new customers

A(n) _____ is a representation of information in a graphic format designed to make the data easily understandable at a glance.

infographic

The person responsible for (1) overseeing all uses of MIS and (2) ensuring that MIS strategically aligns with business goals and objectives is the Chief ________ Officer.

information

Which of the following are types of human-generated structured data?

input data, click-stream data, gaming data

Which of the following does the chief intellectual property officer manage and defend? (Select all that apply)

intellectual property, copyright, patents

Competitive __________ is the process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed.

intelligence

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

intelligent agent

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?

key performance indicators

A(n) ________ worker is an individual valued for his/her ability to interpret and analyze information.

knowledge

What includes the skills, experience, and expertise, coupled with information and intelligence, that creates a person's intellectual resources?

knowledge

What refers to devices that connect directly to other devices? dynamic report

machine-to-machine (M2M)

Which of the following terms is commonly associated with the Internet of Things?

machine-to-machine (M2M)

(BLANK) business processes are semidynamic, semiroutine, monthly business processes such as resource allocation,sales strategy, or manufacturing process improvements.(Remember to type only one word.)

managerial

At the _________ level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

managerial

At which level are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?

managerial

________ decisions concern how the organization should achieve the goals and objectives set by its strategy, and they are usually the responsibility of mid-level management.

managerial

What are semidynamic, semiroutine, monthly business processes such as resource allocation,sales strategy, or manufacturing process improvements?

managerial business processes

What are measurements that evaluate results to determine whether a project is meeting its goals?

metrics

________ are measurements that evaluate results to determine whether a project is meeting its goals.

metrics

A(n) ______ is a simplified representation or abstraction of reality.

model

_________ network is a category of AI that attempts to emulate the way the human brain works.

neural

What is a category of AI that attempts to emulate the way the human brain works?

neural network

Select two terms that represent what is confirmed or validated with a fact.

object, event

At what level do employees develop, control, and maintain core business activities required to run the day-to-day operation?

operational

What type of decisions affect how the firm is run from day to day; they are the domain of operations managers, who are the closest to the customer?

operational decisions