MIST Quiz 3

________ comprises the vast majority of e-commerce by volume.

B2B

Sell-side marketplaces are similar to the ________ model.

B2C

________ systems are important because customers are ______ powerful than ever; these systems put the intimacy back into customer service.

CRM; more

_________ is a disadvantage of ERP.

Cost

_________ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.

Cyber-squatting

_______ is a legal form of cybersquatting.

Domain tasting

_________ systems are inter organizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.

ERP II

___________ are independently owned by a third party and connect many sellers with many buyers.

Electronic exchanges

________ are/is a customer/touching CRM application.

FAQs

_________ is the customer's potential revenue stream over a number of years.

Lifetime value

_______ is the number of shares of the company's stock outstanding multiplied by the price per share of the stock.

Market capitalization

__________ is an analytical CRM technology.

OLAP

Most organizations design TPS to process transactions as soon as they occur. This is called _________.

OLTP

_________ CRM systems are hosted by an external vendor in the vendor's data center.

On-demand

________ CRM systems are purchased from a vendor and then installed on site.

On-premise

_________ appear(s) in front of the current browser window.

Pop-up ads

__________ use sophisticated algorithms to fully automate the buying and trading of stocks and other types of investments.

Robo-advisors

The leading ERP software vendor is _______.

SAP

_________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process.

SFA

__________ are similar to the B2C model.

Sell-side marketplaces

________ refers to a practice in which customers shop in a physical store but then search for the best price online.

Showrooming

_________ occurs when shoppers visit a brick-and-mortar store but then purchase online.

Showrooming

A _______ is typically used to manage inventory.

TPS

A(n) _________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

_________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.

Upselling

If your organization collects transactions and processes them at night, this is called ________.

batch processing

The __________ is a model in which organizations attempt to procure needed products or services from other organizations electronically.

buy-side marketplace

_________ is an extended ERP module.

customer relationship management

A TPS supports the monitoring, collecting, storage, and processing of _______ from the organization's basic business transactions.

data

Bitcoin is a type of digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds; they are ________, which means ________.

decentralized; no single institution operates their use

B2B typically has margins of 2-4 percent; Amazon ______ make money _________.

does; through high volume in B2B

With ________, transactions are conducted efficiently because buyers and sellers all meet in one place.

electronic exchanges

In ____________, businesses request quotes from suppliers.

electronic tendering

In _______ auctions, sellers solicit bids from many potential buyers; these auctions result in _________ prices over time.

forward; higher

An electronic _________ is a central, virtual market space on the web where many buyers and many sellers can conduct e-commerce and e-business activities.

marketplace

In ____________, manufacturers or retailers sell directly to customers.

online direct marketing

With ________, customers use the internet to self-configure products or services.

product customization

_________ cards contain a chip that can store a large amount of information as well as on a magnetic stripe for backward compatibility.

smart

One way that Amazon Business avoids problems that other distributors may encounter, especially with specialty items, is __________.

to keep their own stock of items on hand

With the _________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

vanilla