MISY 3310 - Ch 13 - Business Computer Applications (ALA)
Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. This company, previously known as JDA, focuses solely on supply chain management systems.
Blue Yonder
Financial Management
Budgeting, revenue, expenses, asset management, debt, credit, and investments, and tax minimization.
A sophisticated SCM can reduce the impact of the phenomenon that often occurs when small variations in consumer demand create amplified demand variations in the supply chain. This phenomenon is referred to as the ___.
Bullwhip Effect
Select all that apply Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?
Credit cards Debit cards Mobile payments (Apple Pay, Google Wallet, etc.)
Which business computer application syste is focused on helping managers to maintain the business's focus on the individual customer by developing a lasting relationship that promote long-term buying?
Customer Relationship Management (CRM) System
It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?
Customer Relationship Management (CRM) Systems
This element of the supply chain management system may include payment and demand management, customer service management, and returns management.
Customer relationship management element
To ensure adequate spacing for safety of flight, and also track changes in aircraft airspeed and altitude, and alert the controller if any deviations occur that require attention, air traffic controllers use ___.
Decision support systems (DSS)
Modern air travel would not be possible without ___ software.
Decision support systems software
Business applications that obtain data from sources internal and external sources, to specifically assist senior executives in gaining a broader view of the competitive landscape is referred to as __.
EIS
A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape are referred to as a(n) ___.
EIS - (executive information system)
Circling or otherwise highlighting items of interest and notating or requesting additional information or explanation provides senior executives with the ability to efficiently communicate throughout the executive's area of responsibility. This is a key element of which business application?
EIS - (executive information system)
Which software application system integrates the management of nearly all aspects of an organization?
ERP
Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their ___ system.
ERP -(enterprise resource planning)
Business applications supported and coordinated in this platform typically include finance and accounting systems, human resource systems, production systems, logistics (supply chain management, and inventory) systems, customer resource management systems, sales and marketing systems, and many others depending on the type of organization.
Enterprise Resource Planning software
Executives gain visibility of personnel requirements forecasting, recruiting, selection, hiring, evaluation, training, retention (re-assignment, promotion, and grievance management), scheduling, and compensation (payroll and benefits administration) through the ___ elements of executive information system (EIS) applications.
HRM
This technology allows point-of-sale (POS) stations to quickly process checks.
Magnetic ink character recognition (MICR)
With its Dynamics suite, this company has one of the most powerful ERP products available.
Microsoft
Select all that apply Select 3 manufacturers of ERP software
Microsoft Epicor SAP
Operations Management
Organizational processes and manufacturing
Select all that apply Select the three software systems associated with, or purchased by Intuit to create the suite of products that integrate with QuickBooks.
PayCycle Mammoth/ThinkHR Innovative Merchant Solution
After surveys indicated that many consumers thought Elon Musk's startup, X.com referred to a pornographic site, X.com changed its name to ( ).
PayPal
Peter Thiel's Confinity Inc. developed software that allowed Palm Pilot users to transfer funds to each other. After joining with Elon Musk's X.com, this software evolved to the point that it would allow payment transfers over the Internet. Musk and Thiel named this company ___.
PayPal
Both Oracle and SAP offer financial management systems applications for executives with a primary focus on large corporations. Small businesses often prefer to use ___, which targets smaller firms.
QuickBooks
Following the success of Intuit's Quicken financial management software for individuals, Intuit founders Scott Cook and Tom Prouix developed ( ) for small business owners.
QuickBooks
Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by ___ and based in Germany.
SAP
By providing a view of the entire system, these systems allow logisticians to identify cost centers and then seek alternatives or otherwise minimize these costs.
SCM systems
Select all that apply Select the 3 key functions of CRM.
Sales Marketing Customer service
Marketing management
Sales, promotions, and CRM.
Select all that apply Select three manufacturers of customer relationship management software.
Salesforce Freshsales HubSpot
A relatively inexpensive point-of-sale system that integrates an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, is called the ( )Stand.
Square
Combining an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, to form an inexpensive point of sale terminal, the ___ Stand.
Square
Select all that apply Select three transaction processesing systems that make use of merchant service aggregator capability.
Square Stripe PayPal
Brothers Patrick and John Collison, developed a software interface so that websites and apps, such as Lyft's could integrate credit card payment processing with their existing software. They named their company ( ).
Stripe
Even though it competes in the same environment as PayPal, both Elon Musk and Peter Thiel were early investors in ___, a business software company that develops software known to integrate well with existing apps.
Stripe
Select all that apply Executive information system applications typically provide five major categories of software support. These categories include human resources management, marketing, and which 3 of the following 4 elements?
Supply chain management Financial management Operations management
A key attribute of this software is its ability to integrate status reports of multiple logistics reporting software products, providing the manager with increased visibility from a single dashboard.
Supply chain management (SCM) apps
Select all that apply Select the correct reasons why managers use customer relationship management systems.
To customize marketing messaging To target profitable customers Improve pricing decisions
One of the largest suppliers of supply chain management and enterprise resource planning software is SAP, based in Walldorf, Germany. SAP stands for Systems,( ) , and Products in Data Processing.
applications, application, or apps
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the success of every prior decision. In this respect most DSSs can be considered to have a type of ( )intelligence.
artificial
The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This can be called ___.
artificial intelligence (AI)
Saloonkeeper James Ritty named his 1879 invention "Ritty's Incorruptible Cashier". This became known as the ___, the most common transaction processing system for 100 years.
cash register
The term "ringing up a sale" was coined because of the way a bell would be struck whenever the till was opened on a ___.
cash register
Because they comprise such a major portion of most business's overall management system, resource management (CRM) systems are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.
customer
Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and ( ) service.
customer
Providing visibility means that the user interface of any SCM remains a critical component. Typically, a user interface comes in the form of a ( ) that calls attention to deviations from an established norm.
dashboard
Since any value that comes from the significant investment in an ERP is only visible through this tool, the ___ is a critical element of any ERP.
dashboard
Also known as business intelligence (BI software), ( ) support system (DSS) software, gained credibility with airlines and air traffic control systems in the mid-1980s and 1990s.
decision
Applications that allows senior executives to analyze all aspects of an organization's budgets, revenue, expenses, asset management, credit, debt, investments, as well as tax and accounting information, are included as the ___ element of an EIS.
financial management
Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.
imprinter
The key element of any executive information system (EIS) is a highly intuitive user ( ), often referred to as the dashboard.
interface
A component of a decision support system (DSS) is a methodology for making decisions. This is called the ___ of the DSS.
model
Applications for EIS that focus on the processes involved in producing goods are referred to as manufacturing ( ) management systems software.
operations
In the case of a manufacturing firm, the applications that provide executives with visibility over the processes involved in transitioning raw materials or intermediate products into sale-ready goods, are part of the ___ system.
operations management
Information technology (IT) costs have become the largest single category of expenses for U.S. businesses in large part because of the rapid adoption of enterprise resource ( ) systems in many companies.
planning
The amount of flexibility in payment methods demanded by today's consumer make the ( )of sale (POS) station essential for businesses.
point
Improved methods of accepting payments are referred to as transaction ( ) systems.
processing
Computer application systems that seek to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer ( ) management system.
relationship
Many corporations integrate supply chain management (SCM) software into an enterprise ( ) planning (ERP) suite of software.
resource or resources
Highlight points where actual personnel numbers vary from expected norms, and allow the executive to drill down into areas of interest is a key element of the human ( ) management element of executive information systems applications.
resources or resource
To support small businesses, merchant ( ) aggregators (or merchant account aggregators), allow small businesses to share merchant accounts.
service
The element of a supply chain management application that may include the product development, manufacturing, and inventory processes is referred to as the ( ) relationship management element.
supplier or supply
Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any ___ system.
supply chain management
Microsoft BI Professional is one of the most popular versions of decision ( ) system software.
support
Today, nearly all businesses use some sort of decision ( ) system (DSS) today, from areas such as advertising to hiring and training, as well as inventory and production management.
support
Systems that allow methods of exchanging money for goods and services to operate more efficiently are called ___.
transaction processing systems
The three major components in any decision support system include the data warehouse, the decision support model, and the ( ) interface.
user