MNGT 301- Chapter 1

Which of the following statements describes an ideal manager? A manager gets things done through other people. A manager is personally responsible for departmental outcomes. A manager focuses on personal achievement. A manager is a specialist, not a generalist.

A manager gets things done through other people.

At IBM's Almaden Research Lab, Laura Haas allows scientists a free rein for research but still checks to be sure that their inventions are adding to the company's bottom line. Planning Organizing Leading Controlling

Controlling

After each department chair has turned in their proposed budget, the CFO reviews the budgets and determines if there are any changes that need to be mad Informational Interpersonal Decisional

Decisional

The liaison role of a manager encompasses relationships with subordinates, including communication and influence, whereas the leader role of a manager pertains to the development of information sources both inside and outside an organization. True False

False

The CFO of the organization creates a short video that is emailed to employees. The video details the company's earnings for the last quarter. Informational Interpersonal Decisional

Informational

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary. Informational Interpersonal Decisional

Interpersonal

Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the company's slogan "One for One." Planning Organizing Leading Controlling

Leading

Which of the following are characteristics of a new manager having good time management skills? When a colleague stops by to ask a question, you show him your new watch and talk about your watch collection. Not knowing what to do in between projects. Looking for ways to increase task efficiency. Taking on too many tasks.

Looking for ways to increase task efficiency.

A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube. Planning Organizing Leading Controlling

Organizing

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this _____________ Correct function of management. Planning Organizing Leading Controlling

Planning

Jim is CEO for a company that produces filing cabinets and office furniture. He uses _____________ when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees. Planning Organizing Leading Controlling

Planning

Taco Bell CEO, Brian Niccol, considers what the technical and logistical needs would be in order to offer delivery to customers. Planning Organizing Leading Controlling

Planning

Which of the following traits indicate that Stephanie is good at time management in her new management role? Stephanie's work space is crowded and cluttered. Stephanie uses breaks during work to see what friends are up to on social media. During the work day, Stephanie does not know what to do next. Stephanie keeps a schedule for events, meetings, and deadlines.

Stephanie keeps a schedule for events, meetings, and deadlines.

Why are some managers unsuccessful? They are generalists who have tasks carried out by employees. They coordinate with others. They are specialists who achieve goals individually. They encourage teamwork.

They are specialists who achieve goals individually.

A manager does all of the following except? Spend time building relationships. Offers feedback Helps people do and be their best Tries to be an individual winner.

Tries to be an individual winner.

The attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling organizational resources is called management. True False

True

Which of the following are characteristics of a new manager having poor time management skills? Maintaining and updating records. Keeping a schedule for events, meetings, and deadlines. Volunteering for tasks that are not related to your job description. Making good use of waiting time.

Volunteering for tasks that are not related to your job description.

_____ are increasingly important for managers to demonstrate at all levels and in all types of organizations. a. Human skills b. Technical skills c. Conceptual skills d. Decisional skills

a. Human skills

Mason works at a toy assembly plant and is responsible for the various departments that perform different functions. He helps people in different departments to coordinate with each other as they work on specific tasks. Julio works at a fabric manufacturing company and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Identify the type of management roles Mason and Julio fulfill. a. Mason is a general manager, while Julio is a functional manager. b. Mason is a functional manager, while Julio is a general manager. c. Mason is a top manager, while Julio is a first-line manager. d. Mason is a first-line manager, while Julio is a top manager

a. Mason is a general manager, while Julio is a functional manager.

Jane is the chief operating officer (COO) at a smartphone manufacturing company. She is responsible for setting the long-term goals for her organization and designing plans to achieve those goals. To gain a broad view of the organizational processes involved and improve her company's value in the industry, Jane mainly needs to employ her: a. conceptual skills. b. intellectual skills. c. human skills. d. technical skills.

a. conceptual skills.

Which of the following management functions deals with monitoring employees' activities? a. Planning b. Controlling c. Leading d. Organizing

b. Controlling

Who among the following is a manager with good time-management skills? a. Jim, who completes tasks mostly through his own efforts to ensure consistency b. Jonathan, who segregates tasks and classifies them based on priority needs c. Lydia, who schedules phone calls during the most productive work hours d. Lee, who performs at least five activities at a time to increase productivity

b. Jonathan, who segregates tasks and classifies them based on priority needs

John is the chief operating officer (CEO) at an advertising company. He conducts bi-weekly meetings with his middle managers through which he motivates them and guides them to achieve their targets. Additionally, John also meets new employees once every few months for general discussions and to brief them about the company's policies and goals. In this case, John exhibits characteristics of the _____ function of management to ensure organizational success. a. planning b. leading c. organizing d. controlling

b. leading

After demonstrating good mastery of her technical skills, Suri was promoted to the role of a manager. She now manages a team of engineers that consists of her colleagues she had initially worked with. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively? a. By looking over her team members' activities to ensure her control over them b. By allowing her team members to bring their children to work once a week and during holidays c. By felicitating the team members for their contributions to a project d. By appointing a team member as a single point of contact for the team and top management

c. By felicitating the team members for their contributions to a project

Abebi is a manager at a catering company that is responsible for organizing an upcoming wedding. She needs to allocate a portion of her staff to cover this event. As Abebi begins to analyze her staff members' availability for the event, she observes that nearly half the staff team is occupied with another event of an equal magnitude. She then carefully reassigns her staff members to successfully carry out both the events. Identify the role that best captures Abebi's management responsibilities. a. Disturbance handler b. Disseminator c. Resource allocator d. Negotiator

c. Resource allocator

Fuzz Inc., a well-known soft drink manufacturing company, introduces a new drink into the market, to make up for the company's past losses and regain its position in the market. However, customers reportedly complain about an odd taste in the drink. To correct this, the company invests more effort in improving the product to suit customer needs. The new drink with an improved taste soon becomes popular in the market, fulfilling Fuzz's goals. This scenario demonstrates the concept of: a. organizational efficiency. b. objective budgeting. c. organizational effectiveness. d. object-oriented analysis.

c. organizational effectiveness.

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the ___________ function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

In which of the following ways do managers employ an empowering leadership style? a. By keeping tabs on every detail of an employee's project b. By keeping the status quo in their current environment c. By monitoring employee work and behavior on a continuous basis d. By recognizing and providing learning opportunities as needed

d. By recognizing and providing learning opportunities as needed

Managers in businesses direct their activities toward earning money for their company and its owners, whereas managers in nonprofits direct their efforts toward: a. retaining existing employees. b. supplementing other businesses with resources. c. bridging the gap between large organizations and consumers. d. generating some kind of social impact.

d. generating some kind of social impact.

Two of the most important roles that small business owners play are: a. monitor and spokesperson. b. resource allocator and disseminator. c. figurehead and liaison. d. spokesperson and entrepreneur.

d. spokesperson and entrepreneur.

A _______________ for a fast food restaurant would be responsible for the day-to-day activities such as placing orders for food and paper supplies and supervising employees, as well as setting up the weekly work schedules for those employees

first-line manager

Managers in nonprofit organizations must prioritize the needs of? customers shareholders donors multiple stakeholders

multiple stakeholders

According to Harvard professor Linda Hill, over the first year of becoming a new manager, one of the keys to success is to transform the way people think of themselves, called _________________ , which includes learning new ways of thinking.

personal identity