MNGT 3380

_____ refers to the methods used to create products, including both physical goods and intangible services.

Technology

which of the following is a true statement about technology? Technology is a major driver of organizational change. Technology spurred a major shift toward a manufacture-based economy. The rate of change in information technology is slowing. Technology primarily affects the creation of tangible products.

Technology is a major driver of organizational change

Kana and Abbey are twin sisters. Kana is their parents' favored child, receiving more love, attention, and permissions, as well as a bigger allowance. These differences between Kana and Abbey illustrate _____ diversity.

disparity

Each of the following is a true statement about diversity EXCEPT: the first diversity characteristics that come to mind are not necessarily the most important. diversity is more than demographics. combinations of traits can produce diversity. diversity refers primarily to the differences among people

diversity refers primarily to the differences among people

Nick lives by himself in a cabin in the woods. He sees himself as being "his own man" rather than as part of any organization or group. Nick exhibits high:

individualism

Which of the following is a true statement about diversity? It is usually defined by a single attribute. It is synonymous with demographics. It includes differences that cannot be observed. It consists entirely of gender, race, and age

it includes differences that cannot be observed

which of the following is a true statement about diversity? It is usually defined by a single attribute. It is synonymous with demographics. It includes differences that cannot be observed. It consists entirely of gender, race, and age.

it includes differences that cannot be observed.

Which of the following is an advantage conferred to businesses by advances in information technology?

leaner organizations

Hank's main goals in life are to get promoted at all costs, make a lot of money, and fill his big house with expensive paintings and artwork. Hank exhibits high:

masculinity

Each of the following is an advantage conferred by advances in information technology EXCEPT: increased operational flexibility. improved management processes. more personal communication. more collaboration among employees.

more personal communication

White people hold _____ percent of total seats on corporate boards of directors.

more than 80

Which of the following is a disadvantage conferred on businesses by advances in information technology?

more urgency in communication

Which of the following is a true statement about diversity? Hiring knowledge workers Hiring contingent workers Offshoring Outsourcing

offshoring

Which of the following specifies what data a company will collect about its customers, how that data will be used, and how its customers can opt out of having their information collected and/or shared?

privacy policy

Shoshana and Jessa take turns leading their group's Dungeons and Dragons game. Together they are in charge of designing the game world and determining the path of the story. However, Shoshana tends to go easy on the players and allow them to get away with a lot of things, whereas Jessa is strict and nearly kills the party every time it's her turn to run the game. These differences between Shoshana and Jessa illustrate _____ diversity.

separation

When were baby boomers born?

1943-1963

Agnes sits on the board of directors for a hospital. Which of the following situations constitutes a conflict of interest? Florence, Agnes's niece, asks Agnes to write a recommendation letter for her application to medical school. Floyd, Agnes's ex-husband, is also on the hospital's board of directors. Clancy, Agnes's brother, breaks his arm and comes to the hospital for treatment. Herman, Agnes's husband, runs a medical equipment firm that the hospital might purchase a new MRI machine from.

Answer: Herman, Agnes's husband, runs a medical equipment firm that the hospital might purchase a new MRI machine from.

ethics refers to which of the following?

How people ought to act in different situations

While visiting Israel on a work trip, Juan, who hails from Mexico, is shocked by the degree to which Israeli workers routinely circumvent their bosses' orders. Juan's surprise is most likely due to the fact that:

Israels tend to be more individualistic than Mexicans and Mexicans generally have a higher power distance than Israels

__________ is the degree of inequality that exists and that is accepted among people with and without power

Power distance

Jordan struggles in his diverse workplace because he isn't willing to learn from people who are different from him and has a hard time coming to grips with the fact that people everywhere aren't the same. Jordan lacks

a global perspective

Jordan struggles in his diverse workplace because he isn't willing to learn from people who are different from him and has a hard time coming to grips with the fact that people everywhere aren't the same. Jordan lacks:

a global perspective

______ is/are an inducement from the organization to the individual.

benefits

Sarah works part-time as a barista. In this capacity, she is a(n) _____ worker

contingent

Happy Jack's Chicken Shack serves organically raised chickens and does everything it can to minimize its impact on landfills and greenhouse gases. Happy Jack's exemplifies:

corporate sustainablility

_____________ is the ability to interact effectively with people of different cultures.

cultural competence

_____________ is a set of shared values that defines which actions are considered acceptable and which are not.

culture

Pierre runs a video game studio. It used to take Pierre's studio three years to conceive of a game, design it, and bring it to market, but now the same process is completed in two. This most directly reflects the fact that Pierre's studio has improved its

cycle time

Which of the following questions does not reflect one of the three main ways that ethical situations can be framed? How do employees treat the organization? How do employees and the organization treat other economic agents? How do employees treat each other? How does the organization treat its employees?

how do employees treat the organiation?

In the United States, growth in the service sector is projected to ________ in the near future.

increase

Ty works as an illegal ghostwriter for college students, completing papers and other assignments for cash. Ty is considered to work in the _____ industry.

service

_____ refers to businesses working together for the common good and valuing human dignity.

social responsibility

Nelly hires Jang as an accountant because Jang is Korean and Nelly thinks that all Asians are good at math. Nelly exhibits which kind of barrier to inclusion?

stereotyping

Danai is black and was born in Zimbabwe. These facts about Danai illustrate _____ diversity.

surface-level diversity

Judy loves to watch sports and strongly prefers to associate with people who also love to watch sports. Judy exhibits which type of barrier to inclusion?

the "like me" bias

Evaluate the following statement: While organizations that behave ethically don't make as much money as do organizations that bend or break the rules, there are practical factors other than the bottom line that induce some organizations to behave ethically. This statement is inaccurate because the only factors that induce ethical behavior are moral, not practical. This statement is inaccurate because behaving ethically in many cases yields higher profits than behaving unethically would. This statement is accurate because ethical behavior adds a cost to operating income without yielding any profits. This statement is accurate except in cases where unethical organizations get caught and are forced to pay a fine or fold; in those cases, the organizations would have been better off behaving ethically.

this statement is inaccurate because behaving ethically in many cases yields higher profits than behaving unethically would

A(n) _____ workforce exists when one group of an organization's workforce has a contractual arrangement with the organization objectively different from that of another group performing the same jobs.

tiered

Understanding and addressing the environment of a business has traditionally been the purview of:

top management

Kirsten works as an office manager in an acupuncture clinic. When given clear instructions on what to do, Kirsten does her job remarkably well. However, when she encounters a scenario that isn't covered by the instructions she was given, Kirsten experiences severe anxiety and cannot troubleshoot or make good judgment calls. Kirsten most likely has a high degree of:

uncertainty avoidance

_____________ is the degree of anxiety people feel in uncertain or unfamiliar situations.

uncertainty avoidance

Each of the following is a reason businesses should strive to be good citizens EXCEPT: unethical companies nearly always go out of business. ethical behavior is more rational and more profitable than unethical behavior. doing so can help a firm attract the best talent. customers are increasingly favoring companies that do the right thing.

unethical companies nearly always go out of business