MNGT 3460 Ch 12

devil's advocate.

Avoid too much cohesion by assessing the team's cohesion, and appointing a

Factors that influence the communication process

Communication issues, Noise, Information richness, Networked structures

______ potency, members are confident that their team can perform well, and as a consequence, they focus more of their energy on achieving team goals.

High

associated words with action processes

Monitoring progress toward goals, Systems monitoring , Helping behavior , Coordination

communication issues

Participants may lack communication competence, receiver may not be skilled in listening

associated terms with cross-training

Personal clarification, Positional modeling, Positional rotation

team building example

Ropes course, laser tag, paint ball, scavenger hunts

transportable teamwork competences

Taken together, knowledge, skills, and abilities are referred to as

types of teamwork processes

Transition processes, action processes, interpersonal processes

types of team process training

action learning and experience in a team context

ambassador

activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

types of networked structures

all channel, circle, y, wheel

associated words with boundary spanning

ambassador, task coordinator activities, scout activities

action processes

are important as the taskwork is being accomplished.

Interpersonal processes

are important before, during, or in between periods of taskwork.

taskwork processes

are the activities of team members that relate directly to the accomplishment of team tasks.

types of team states

cohesion, potency, mental models, transactive memory

process gain worth more _______

collectively

decisions often are made by groups of decisions

compliance vs. choice shift

coordination loss

consumes time and energy that could otherwise be devoted to task activity.

associated words with process loss

coordination loss --> production blocking motivational loss --> social loafing

associated words with taskwork processes

creative behavior, brainstorming, nominal group technique

Members tend to prefer __________ network structures

decentralized

associated words with decision making

decision informity, staff validity, hierarchical sensitivity and compliance vs. choice shift

Team processes, in turn, have a strong impact on team _________.

effectiveness

Transition processes are teamwork activities that focus on preparation for ______ work.

future

positional rotation

gives members actual experience carrying out the responsibilities of their teammates.

groupthink

happens in highly cohesive teams when members may try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives.

action learning

happens when a team is given a real problem that is relevant to the organization and then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan.

social loafing

happens when members exert less effort when working on team tasks than they would if they worked alone on those same tasks.

cohesion

happens when members of teams develop strong emotional bonds to other members of their team and to the team itself.

personal clarification

happens when members simply receive information regarding the roles of the other team members.

wheel

highly centralized

all channel

highly decentralized

process loss is worth more _______

individually

People tend to be satisfied in teams in which there are effective

interpersonal interactions.

task coordinator activities

involve communications that are intended to coordinate task‐related issues with people or groups in other functional areas.

brainstorming

involves a face‐to‐face meeting of team members in which each offers as many ideas as possible about some focal problem or issue.

affect management

involves activities that foster a sense of emotional balance and unity.

conflict management

involves activities that the team uses to manage conflicts that arise in the course of its work.

boundary spanning

involves activities with individuals and groups other than those who are considered part of the team.

mission analysis

involves an analysis of the team's task, the challenges that face the team, and the resources available for completing the team's work.

systems monitoring

involves keeping track of things that the team needs to accomplish its work.

helping behavior

involves members going out of their way to help or back up other team members

positional modeling

involves team members observing how other members perform their roles.

goal specification

involves the development and prioritization of goals related to the team's mission and strategy.

cross-training

involves training members in the duties and responsibilities of their teammates.

team process

is a term that reflects the different types of activities and interactions that occur within teams and contribute to their ultimate end goals.

process loss

is getting less from the team than you would expect based on the capabilities of its individual members.

process gain

is getting more from the team than you would expect according to the capabilities of its individual members; similar to synergy.

nominal group technique

is similar to a traditional brainstorming session, but it makes people write down ideas on their own, thereby decreasing social loafing and production blocking.

motivational loss

is the loss in team productivity that occurs when team members do not work as hard as they could.

communication

is the process by which information and meaning gets transferred from a sender to a receiver.

Team characteristics, like... , and so forth, affect team processes.

member diversity, task interdependence, team size

associated words with transition processes

mission analysis, strategy formulation, goal specification

Team processes _______ positive effect on team performance

moderate

circle

more likely for distortion

Movie Clip: SpongeBob Movie

o Plankton assumes everyone is always lying o SpongeBob thinks it's better to work as a team (teamwork) o SpongeBob: process gain o Plankton: process loss o They are using teamwork o They built a time machine and saved plankton's computer wife

Class Clip: Glory Road (Movie)

o Team experiencing process loss o They were experiencing relationship conflict because of race § Surface level conflict o Team interdependence: goal interdependence

Tips for Building an Effective Team

o When hiring, look for people who work well with others o Set a good example for your staff o Encourage one-on-one discussions between staffers rather than structured meetings o Hold informal retreats to foster communication and set goals o Reward collective accomplishment whenever possible

team process training

occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit.

production blocking

occurs when members have to wait on one another before they can do their part of the team task.

compliance

people conform to others' expectation or behaviors in the hope of acquitting rewards or avoiding punishment

team value

process gain/loss

team states

refer to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

teamwork processes

refer to the interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself.

mental models

refer to the level of common understanding among team members with regard to important aspects of the team and its task.

scout activities

refer to things team members do to obtain information about technology, competitors, or the broader marketplace.

task conflict

refers to disagreements among members about the team's task.

relationship conflict

refers to disagreements among team members in terms of interpersonal relationships or incompatibilities with respect to personal values or preferences.

transactive memory

refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

coordination

refers to synchronizing team members' activities in a way that makes them mesh effectively and seamlessly.

potency

refers to the degree to which members believe that the team can be effective across a variety of situations and tasks.

staff validity

refers to the degree to which members make good recommendations to the leader.

strategy formulation

refers to the development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team's environment.

motivating and confidence building

refers to things team members do or say that affect the degree to which members are motivated to work hard on the task.

hierarchal sensitivity

reflects the degree to which the leader effectively weighs the recommendations of the members.

decision informity

reflects whether members possess adequate information about their own task responsibilities.

Team building is most likely to have positive effects for ______ teams and when the exercise emphasizes the importance of clarifying role responsibilities.

smaller

Teamwork processes has a ______ positive effect on team commitment

strong

Teamwork processes have a strong positive relationship with

team commitment.

Teamwork processes have a moderate positive relationship with

team performance.

choice shift

tendency for groups to make decisions that appear more extreme than the decisions group members would have made on their own

Networked Structure

the pattern of communication that occurs regularly among each member of the team

creative behavior

their activities are focused on generating novel and useful ideas and solutions.

team building

training is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification.