MNGT EXAM 1 CHAPTERS 1-6

Which dimension of self-efficacy refers to beliefs about how confident the person is that the task can be accomplished? a. Strength b. Magnitude c. Generality d. Corporality e. Power

a. Strength

An organization can gain a competitive advantage through which of the following sources? Select all that apply. a. All of these are correct b. Cost c. Quality d. Innovation e. Speed

a. All of these are correct

Which of the following contributes to diversity? a. All of these are correct b. Educational background c. Geographic location d. Age e. Life experiences

a. All of these are correct

Which of the following is NOT one of the factors that have the greatest influence on job satisfaction? a. Personality b. The work itself c. Attitudes d. Cognitive dissonance e. Values

d. Cognitive dissonance

__________ is important because it helps organizations ensure they are complying with Title VII of the Civil Rights Act of 1964. a. Corporate responsibility b. None of these are correct. c. Organizational management d. Diversity management e. Corporate ethics

d. Diversity management

Organizational functions that are typically outsourced include all of the following EXCEPT a. food service tasks. b. human resource training. c. facility maintenance. d. corporate governance. e. payroll.

d. corporate governance

The scientific management view of motivation includes all of the following assumptions EXCEPT a. employees are motivated by money. b. incentive pay systems are recommended. c. the nature of the work is not important. d. employees want to feel useful and important. e. work is inherently unpleasant.

d. employees want to feel useful and important.

The Bureau of Labor Statistics projects a dramatic increase in workers between the ages of __________ in the United States during the next decade. a. thirty and forty b. sixteen and twenty c. twenty and thirty d. sixty-five and older e. forty and fifty

d. sixty-five and older

According to the human relations approach to motivation, offering employees __________ is the best way to enhance motivation in the workplace. a. longer vacations b. self-direction c. opportunities for advancement d. the illusion of self-direction e. increased compensation

d. the illusion of self-direction

Walmart is famous for exemplifying the cost leadership strategy. Which of the following is Walmart likely NOT to do? a. Keep expenses as low as possible b. Keep prices as low as possible c. Rely heavily on low-wage employees d. Automate as many jobs as possible e. Automate as few jobs as possible

e. Automate as few jobs as possible

Which of the following distributes a portion of the company's profits to all employees at a predetermined rate? a. Piecework program b. Employee stock option plan c. Merit pay plan d. Gain-sharing program e. Profit-sharing program

e. Profit-sharing program

Which of the following is NOT part of the performance measurement process? a. Comparing an employee's work behavior with previously established standards b. Communicating the results to the employee c. Evaluating an employee's work behavior by measurement d. Documenting the results e. Rewarding the employee according to his or her performance

e. Rewarding the employee according to his or her performance

Which of the following demonstrates deep-level diversity? a. The people who volunteer for the local animal shelter have a wide variety of expertise that they use to help fundraise for the organization. b. The Milwaukee Brewers baseball team has players with a variety of nationalities. c. The marketing team has five members, but only Gary has a specific job title that he can put on his resume. d. The manufacturing team at Revlon responsible for making and packaging makeup is comprised of people of a variety of ages. e. The Chicago Bulls basketball team is made up of players with a variety of personal values.

e. The Chicago Bulls basketball team is made up of players with a variety of personal values.

Which of the following is a component of cultural competence? a. Attitude toward cultural differences b. Cross-cultural skills c. Knowledge of different worldviews and cultural practices d. Awareness of one's own cultural worldview e. All of these are correct.

a. Attitude toward cultural differences

Which of the following are NOT examples of corporate incentive programs? a. Health insurance programs b. Collateral programs c. Piecework programs d. Merit pay programs e. Gain-sharing programs

a. Health insurance programs

A company is open for business from 9:00 a.m. to 5:00 p.m., five days a week, and it wants to hire two people to fill one forty-hour-per-week position at the company. Which of the following best describes an alternative work schedule that could suit this organization's circumstances? a. Job sharing b. Alternative workplaces c. Job characteristics approach d. Compressed workweek e. Extended work schedule

a. Job sharing

Which of the following describes the reverse mentoring technique? a. Pairing a senior employee with a junior employee to transfer the skills of the junior employee to the senior employee b. Pairing a senior employee with a junior employee to transfer the skills of the senior employee to the junior employee c. None of these are correct d. Pairing a senior employee with a junior employee so that both can learn skills from each other e. Pairing a senior employee with a junior employee so that each can learn about a different group in the workforce

a. Pairing a senior employee with a junior employee to transfer the skills of the junior employee to the senior employee

__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies. a. Scientific b. Sociological c. Strategic d. Stratospheric e. Straightforward

a. Scientific

__________ diversity reflects differences in attitudes or values, especially with regard to group goals or processes. a. Separation b. The "like me" bias c. Disparity d. Ethnocentrism e. Token

a. Separation

Marcia is a hard worker who is ambitious and competitive. She is showing a. Type A personality. b. locus of control. c. None of these are correct. d. Type B personality. e. Type C personality.

a. Type A personality.

Telecommuting is an example of an organization using a. alternative workplaces. b. part-time employees. c. full-time employees d. alternative employees. e. seasonal employees.

a. alternative workplaces

How people explain the causes of their own as well as other people's behaviors and achievements is called a. attribution. b. selective perception. c. projection. d. indiscriminate perception. e. stereotyping.

a. attribution

Organizational behavior can best be described as: a. complex. b. confusing. c. simple. d. effortless. e. insignificant

a. complex

If all students in a particular course receive high grades, it is an example of __________ a. consensus. b. consistency. c. congruence. d. attribution. e. distinctiveness.

a. consensus

Oversight of a public corporation by its board of directors is referred to as a. corporate governance. b. pricing policy. c. deontological overview. d. board isolation. e. profit maximization.

a. corporate governance.

All of the following are inputs an organization receives from its environment EXCEPT: a. employee behaviors. b. money. c. materials. d. people. e. information.

a. employee behaviors

One of the most popular methods for evaluating individual performance involves a. graphic rating scales. b. rankings. c. forced distributions. d. bell curve ratings. e. paired comparisons.

a. graphic rating scales.

The following statements are key outcomes expected to result from the psychological states detailed in the job characteristics theory EXCEPT a. high profits for stockholders. b. low absenteeism and turnover. c. high internal work motivation. d. high satisfaction with work. e. high-quality work performance.

a. high profits for stockholders.

Plans in which employees can earn additional compensation in return for certain types of performance are called a. incentive systems. b. base pay. c. performance appraisal systems. d. compensation packages. e. performance management systems.

a. incentive systems

The __________ variable in an experiment is the predictor, which researchers expect is affecting another factor. a. independent b. interdependent c. codependent d. dependent e. measured

a. independent

Job design can be used as a technique to increase employee a. motivation. b. feedback. c. appraisals. d. job difficulty. e. job integration.

a. motivation

Removal of current or future unpleasant consequences to increase the likelihood that someone will repeat a behavior is called a. negative reinforcement. b. classical conditioning. c. positive reinforcement. d. extinction. e. punishment.

a. negative reinforcement.

Maximizing the efficiency of the manufacturing or product development process in order to minimize costs is referred to as a. operational excellence. b. differentiation. c. business superiority. d. maintenance strategy. e. managerial skill.

a. operational excellence

According to Maslow, if a previously satisfied lower-level need becomes deficient, a. the individual returns to the lowest level that is now deficient. b. the individual becomes demotivated. c. the individual advances a level. d. the individual begins again at the bottom of the hierarchy. e. the individual returns to the level just below the deficient level.

a. the individual returns to the lowest level that is now deficient.

What percentage of the U.S. workforce reports being aware of abusive conduct in the workplace? a. 30 b. 60 c. 80 d. 20 e. 90

b. 60

The Hierarchy of Needs was developed by which of the following theorists? a. Clay Alderfer b. Abraham Maslow c. David McClelland d. Frederick Herzberg e. Douglas McGregor

b. Abraham Maslow

A researcher studying the relationship between age and diversity awareness finds a negative correlation. What do the researcher's results suggest? a. As age increases, diversity awareness increases. b. As age increases, diversity awareness decreases. c. A person's age doesn't affect his or her level of diversity awareness. d. As age decreases, diversity awareness decreases. e. The study was inconclusive

b. As age increases, diversity awareness decreases.

Which of the following is a basic conclusion drawn from the current research about international management? a. Organizational structures are typically different across cultures. b. Behavior in organizational settings varies across cultures. c. None of these are correct. d. Organizational structures dictate behavior across cultures. e. Behavior in organizational settings does not vary across cultures.

b. Behavior in organizational settings varies across cultures.

The ERG Theory was developed by which of the following theorists? a. David McClelland b. Clay Alderfer c. Frederick Herzberg d. Abraham Maslow e. Douglas McGregor

b. Clay Alderfer

Which of the following strategies focuses on company expansion, either organically or through acquisitions? a. Differentiation b. Growth c. Specialization d. Domination e. Cost leadership

b. Growth

An internal locus of control is NOT positively related to which of the following? a. Greater job satisfaction b. Higher work-family conflict c. Better job performance d. More career success e. Greater job commitment

b. Higher work-family conflict

Which of the following statements does NOT describe individualistic cultures? a. Promotion is based on skills and rules. b. It is important to fit in with the group. c. It is important to stand out in the crowd. d. People are more concerned with themselves than with their work groups. e. Tasks are more important than relationships.

b. It is important to fit in with the group.

Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence? a. Self-awareness b. Self-management c. Self-motivation d. Empathy e. Locus of control

b. Self-management

__________ suggests broad, fundamental traits and dimensions that differentiate among people and can help to predict future behavior. a. The Jung-Freud inventory b. The "Big Five" framework c. The personality continuum d. The "Big Three" framework e. The Myers-Briggs inventory

b. The "Big Five" framework

__________ stress can result in unexpected negative effects, such as boredom and apathy. a. Dysfunctional b. Too little c. Functional d. None of these are correct. e. Too much

b. Too little

Linguistic intelligence would be most important for people in which of the following jobs? a. Computer technicians b. Translators c. Data entry assistants d. Research scientists e. Photographers

b. Translators

A typical characteristic of a knowledge worker's career path is a. less specialized training. b. compensation equivalent to that available to management. c. freedom from specialized technical work. d. the chance to take on substantial management responsibilities. e. more frequent training in management tasks.

b. compensation equivalent to that available to management.

Expansions on goal-setting theory argue that goal-directed effort is a function of four goal attributes: goal acceptance, goal commitment, goal specificity and a. goal clarity. b. goal difficulty. c. goal prevalence. d. goal attainability. e. goal importance.

b. goal difficulty

Psychological consequences of stress include all of the following EXCEPT a. sleeping too much. b. headaches. c. not sleeping enough. d. family problems. e. depression.

b. headaches

A researcher hypothesizes that the age of employees influences their awareness of diversity. In this example, age is the __________ and diversity awareness is the __________. a. theory, correlation b. independent variable, dependent variable c. dependent variable, independent variable d. correlation, theory e. factor, control

b. independent variable, dependent variable

The problems encountered when implementing job rotation in the workplace include all of the following EXCEPT a. its increases in workers' interest are short-lived. b. it is ineffective for training purposes. c. it maintains narrowly defined and routine work. d. it doesn't increase workers' motivation. e. it reduces efficiency.

b. it is ineffective for training purposes.

A person who feels equitably treated is motivated to a. work harder. b. keep things the way they are. c. change the way things are. d. work less hard. e. look harder for signs of inequity.

b. keep things the way they are

People with high Type A personality traits tend to need __________ amounts of stimulation, compared to people with high Type B personality traits. a. much lesser b. much greater c. slightly more d. slightly less e. equal

b. much greater

Reducing the work hours of low performing employees is an example of a. extinction. b. punishment. c. positive reinforcement. d. negative reinforcement. e. classical conditioning.

b. punishment

A moderate degree of workload-related stress can a. overload the nervous system. b. stimulate energy and motivation. c. result in apathy. d. increase anxiety. e. weaken the physical system.

b. stimulate energy and motivation.

All of the following are examples of an interpersonal demand stressor EXCEPT a. personalities. b. strenuous labor. c. behavior expectations. d. leadership style. e. group norms.

b. strenuous labor

To facilitate a telecommuting work arrangement, organizations rely on a. technology. b. the employee using off-site locations. c. All of these are correct. d. e-mail. e. the Internet.

c. All of these are correct

Personality affects which of the following? a. Job performance b. How long one stays with an employer c. All of these are correct. d. Job satisfaction e. Choice of career

c. All of these are correct.

According to the equity theory, an example of an input is a. experience. b. loyalty. c. All of these are inputs. d. effort. e. education.

c. All of these are inputs.

__________ is known as the "guru of quality management." a. Porter b. Geert c. Deming d. None of these are correct e. Hofstede

c. Deming

Equity theory provides several insights for managerial applications to everyday situations in the workplace. Which of the following is NOT a principle of equity theory? a. Employees' perceptions may differ from the manager's perceptions. b. The basis for organizational rewards should be clearly communicated to employees. c. Formal and informal organizational rewards are equally observable to individuals when formulating equity perceptions. d. People tend to take a multifaceted view of the rewards they receive from the organization. e. People base their experience of equity on their perceptions, which don't necessarily match reality.

c. Formal and informal organizational rewards are equally observable to individuals when formulating equity perceptions.

Which of the following is NOT a benefit experienced by organizations that value diversity? a. Increased employee performance b. New perspectives to organizational issues c. Greater homogeneity d. Access to more perspectives on a problem e. Less interpersonal conflict

c. Greater homogeneity

Which of the following statements about knowledge workers is NOT true? a. A computer scientist is one example of a knowledge worker. b. Compensation is tailored for knowledge workers. c. Knowledge workers do not specifically add value to the organization. d. A video game developer is an example of a knowledge worker. e. Knowledge workers require highly specialized training.

c. Knowledge workers do not specifically add value to the organization.

John has satisfied his basic physiological needs, and he is also very social and has many friends. He is now trying to learn new skills and advance his career. John's activities are explained by which component of Existence, Relatedness, and Growth (ERG) theory? a. Frustration-regression b. Frustration-progression c. Satisfaction-progression d. Importance-satisfaction e. Satisfaction-regression

c. Satisfaction-progression

Which of the following types of value reflects one's long-term life goals? a. Primary b. Extrinsic c. Terminal d. Intrinsic e. Instrumental

c. Terminal

When a construction worker decides to work additional hours on a typical workday so that he can have a three-day weekend, he is likely taking advantage of a __________ program. a. shortened workweek b. job sharing c. compressed workweek d. flextime e. telecommuting

c. compressed workweek

According to Herzberg, __________ satisfaction includes things such as pay, status, and working conditions, which produce an acceptable work environment when present and whose absence leads to dissatisfaction. a. responsibility b. acceptability c. hygiene d. motivation e. engagement

c. hygiene

According to the Myers-Briggs inventory, __________ need quiet time to recharge their batteries. a. extroverts b. thinkers c. introverts d. feelers e. perceivers

c. introverts

Herzberg's two-factor, dual-structure theory was a response to the prevailing thinking that a. job motivation ranged from progression to regression. b. job ability ranged from ability to disability. c. job satisfaction ranged from satisfaction to dissatisfaction. d. job motivation ranged from motivation to demotivation. e. job loyalty ranged from loyalty to disloyalty.

c. job satisfaction ranged from satisfaction to dissatisfaction.

All of the following are true about stereotypes EXCEPT that they a. ignore the current situation. b. ignore the specific person. c. lead to an appreciation of individual differences. d. are based on certain characteristics or traits. e. are generalizations.

c. lead to an appreciation of individual differences.

Stereotypes can best be defined as a. judgments about others that reinforce beliefs about superiority and inferiority. b. favoring people similar to you. c. making generalizations about groups of people. d. focusing on differences among people. e. grouping people into different categories.

c. making generalizations about groups of people.

A person's __________ is a relatively narrow indicator of efficiency measured by the employee's products or services created per unit of input. a. cost-effectiveness b. turnover c. productivity d. profitability e. absenteeism

c. productivity

A ____ is a set of expected behaviors associated with a particular position in a group or organization. a. demand b. module c. role d. catalyst e. stressor

c. role

If you have the ability to sense and understand how others feel, even without being told, you have the ability to a. manage your emotions. b. be promoted at your job. c. show empathy. d. get along with others. e. motivate yourself.

c. show empathy

Which of the following statements most clearly embodies continuance commitment? a. "I work here because it would be wrong of me to quit." b. "I work here because I have to work somewhere." c. "I work here because I want to." d. "I work here because I earn a high salary." e. "I work here because I'm afraid to quit."

d. "I work here because I earn a high salary."

An individual coping strategy to deal with workplace stress includes a. using relaxation techniques. b. engaging in regular exercise. c. improving time management skills. d. All of these are correct. e. participating in support groups.

d. All of these are correct.

Individuals who are targeted by bullies sometimes suffer from which of the following? a. Clinical depression b. Post-traumatic stress c. Debilitating anxiety d. All of these are correct. e. Panic attacks

d. All of these are correct.

Which of the following is NOT a dysfunctional behavior? a. Turnover b. Absenteeism c. Sabotage d. Asking for a raise e. Rudeness

d. Asking for a raise

Why are flexible reward systems becoming an increasingly popular form of compensation systems? a. Flexible reward systems allow the organization to standardize the benefits package for all employees. b. Organizations get fewer benefits for their dollar than with standard approaches, but their employees are more satisfied. c. The flexible reward system allows the organization to trade off salary increases for benefit increases as ways of rewarding the employee. d. Employees value flexible reward systems and may develop strong loyalty and attachment to an employer who provides them. e. Flexible systems require less administrative time to develop and maintain than conventional approaches.

d. Employees value flexible reward systems and may develop strong loyalty and attachment to an employer who provides them.

Which of the following is an example of a technical skill? Select all that apply. a. Identifying which employee survey responses are likely to predict subsequent turnover b. Figuring out why the number of quality applicants to a five-star restaurant is decreasing c. Coming up with a new product idea that will help your organization dominate a competitive market d. Ensuring that a piece of medical software is in compliance with HIPAA regulations e. Persuading an employee to take on additional work during a busy shift

d. Ensuring that a piece of medical software is in compliance with HIPAA regulations

Which of the "Big Five" personality dimensions refers to being talkative and energetic? a. Agreeableness b. Neuroticism c. Conscientiousness d. Extroversion e. Openness

d. Extroversion

Which of the following is an example of a diagnostic skill? Select all that apply. a. Writing software code for a new search engine b. Providing negative feedback to an employee in a way that will correct her behavior without discouraging her c. Designing a new logo for a major advertising client d. Figuring out why the number of quality applicants to a five-star restaurant is decreasing e. Deciding whether or not to undertake a risky acquisition

d. Figuring out why the number of quality applicants to a five-star restaurant is decreasing

Which concept refers to the degree to which a person generally considers herself responsible for the things that happen to her? a. Extroversion b. Authoritarianism c. Neuroticism d. Locus of control e. Self-esteem

d. Locus of control

__________ is the set of forces that causes people to engage in a behavior, rather than an alternative behavior. a. Equilibrium b. Task identity c. Activity d. Motivation e. Autonomy

d. Motivation

Which of the "Big Five" personality dimensions is associated with being anxious and insecure? a. Openness b. Extroversion c. Conscientiousness d. Neuroticism e. Agreeableness

d. Neuroticism

Which of the following best describes a reward system that involves employees in its design and administration? a. Bonus systems b. Flexible reward system c. Open pay system d. Participative pay system e. Merit pay plans

d. Participative pay system

Which of the following statements describes performance measurement that has a developmental orientation? a. A developmental orientation helps managers punish undesirable behaviors and demote low-performing employees. b. Developmental performance measurement focuses on an employee's growth since the last appraisal. c. A developmental orientation entails a focus on past performance. d. Performance appraisals with a developmental orientation provide information for future performance improvement. e. Developmental performance appraisals are used to determine wages and pay raises.

d. Performance appraisals with a developmental orientation provide information for future performance improvement.

Which two types of reinforcement are generally accepted as means for increasing the frequency of desired behavior? a. Positive reinforcement and neutral reinforcement b. Negative reinforcement and neutral reinforcement c. Strict reinforcement and neutral reinforcement d. Positive reinforcement and negative reinforcement e. Negative reinforcement and strict reinforcement

d. Positive reinforcement and negative reinforcement

Which of the following is NOT one of the dimensions of emotional intelligence? a. Empathy b. Self-motivation c. Self-management d. Self-preservation e. Social skills

d. Self-preservation

The purpose of diversity training is to help employees __________ their biases. a. hide b. ignore c. eliminate d. become aware of e. expand

d. become aware of

When a large-scale layoff is announced at the company Bill works for, all of the workers, including Bill, begin to complain. According to attribution theory, Bill's behavior exhibits a. low consistency. b. high consistency. c. low consensus. d. high consensus. e. high distinctiveness.

d. high consensus.

As a manager, if you want to increase your subordinates' job satisfaction, focus first on a. institute a new training program. b. reducing workload. c. changing the location of the office. d. improving the nature of the work itself. e. increase the number of performance evaluations conducted.

d. improving the nature of the work itself.

The effective management of __________ is key to the creation of a competitive advantage as well as business strategy execution. a. communication channels b. financial resources c. distribution channels d. people e. raw materials

d. people

A __________ is a collection of verbal and symbolic assertions that specify how and why two or more variables are related, and the conditions under which they should and should not relate. a. fact b. statistic c. hypothesis d. theory e. data set

d. theory

Intrinsic work values are defined as a. values related to your family. b. values not related to the work. c. values related to your education. d. values related to the work itself. e. values related to the outcome of doing the work.

d. values related to the work itself.

Bullying costs employers through which of the following? a. Higher disability insurance rates b. A tarnished reputation c. Higher workers' compensation costs d. Higher turnover e. All of these are correct.

e. All of these are correct.

Which of the following is used to measure potentially dysfunctional behavior in an organization? a. Employee engagement b. Organizational commitment c. Job satisfaction d. Job dissatisfaction e. Absenteeism

e. Absenteeism

In which stage of the GAS do people potentially experience a "fight or flight" response in order to cope with stressors? a. Emotion b. Realization c. Resistance d. Exhaustion e. Alarm

e. Alarm

Which of the following refers to the perceived fairness regarding the amount of information given by decision-makers? a. Managerial fairness b. Organizational fairness c. Distributive fairness d. Procedural fairness e. Interactional fairness

e. Interactional fairness

Which of the following is an example of a job design technique? a. Job realization b. Job creation c. Job equity d. Job expectancy e. Job enlargement

e. Job enlargement

What term refers to the fit between an individual's abilities, values, and personality, and her profession? a. None of these are correct. b. Person-group fit c. Person-job fit d. Person-organization fit e. Person-vocation fit

e. Person-vocation fit

Which one of the following statements has been cited as a weakness of the job characteristics theory? a. All changes to a job must occur simultaneously. b. Guidelines for implementation are too specific. c. The theory assumes that job characteristics are unpredictable and inconsistent. d. One application of the theory found that absenteeism and turnover actually increased. e. The role of individual differences frequently has not been supported by scientific research.

e. The role of individual differences frequently has not been supported by scientific research.

All of the following are direct organizational consequences of stress EXCEPT a. poor work quality. b. absenteeism. c. lower productivity. d. turnover. e. accident proneness.

e. accident proneness

The first widespread model that addressed how individual work should be designed focused on a. job rotation. b. job enlargement. c. motivational design. d. job enrichment. e. job specialization.

e. job specialization

According to the Myers-Briggs inventory, __________ people are adaptable, spontaneous, and curious. a. feeling b. judging c. All of these are correct. d. thinking e. perceiving

e. perceiving

John has always met his goal of selling ten cars each month, but he wants to try a new sales technique this month. He decides to try the new approach on the first few customers, and then reassess whether to continue with the technique. John is exhibiting his a. ambiguity. b. self-esteem. c. risk tolerance. d. Machiavellianism. e. self-awareness.

e. self-awareness.

The systems approach is beneficial to managers because it: a. provides a set of procedures to make decisions. b. enables them to eliminate interactions among various elements of the organization. c. reduces the risk of human error. d. shifts the focus from outside the company to inside the company. e. underscores the importance of the organization's environment.

e. underscores the importance of the organization's environment.

All of the following are signs of burnout EXCEPT a. putting in long hours, but getting little accomplished. b. dreading going to work. c. physical exhaustion. d. strenuous exercise. e. mental exhaustion.

d. strenuous exercise

In which stage of the GAS do people typically experience feelings of no longer being able to cope with the stressor? a. Alarm b. Resistance c. Deflation d. Realization e. Exhaustion

e. Exhaustion

Which of the following is a basic cause of stress in organizations? a. Physical demands b. Intrinsic demands c. Life change d. Life trauma e. Extrinsic demands

a. Physical demands

People with Type B personality traits are more likely to exhibit which of the following, compared to people with Type A personality traits? a. Greater frustration levels b. More competitive behavior c. Higher job performance d. Higher stress levels e. More coronary heart disease

c. Higher job performance

Studies show that listening to employees and building trust with them does what? a. Raises prices b. Lowers prices c. Improves organization's earnings d. Decreases the number of product lines e. Increases the number of product lines

c. Improves organization's earnings

Which of the following best describes the current view of job enrichment? a. Job enrichment continues to be a highly successful job design. b. Job enrichment has recently fallen into disfavor among managers. c. Job enrichment has been proven to increase performance but at the cost of lower satisfaction. d. Job enrichment has been proven to increase satisfaction but at the cost of lower performance. e. Nearly all Fortune 500 companies use some form of job enrichment program.

b. Job enrichment has recently fallen into disfavor among managers.

What is the most important factor in maximizing the positive effects of a diverse workforce within an organization? a. Support from lower-level managers b. Top management support c. Labor unions d. A clearly written policy manual e. Affirmative action

b. Top management support

In order for social learning to take place, a. the employee must be physically present at the time of the demonstration. b. the employee must possess the physical ability to perform the job. c. the employee need not perceive a direct cause-and-effect linkage. d. tasks must be complex, so as to motivate the employee. e. the behavior being modeled must be intangible in nature.

b. the employee must possess the physical ability to perform the job.

The Two-Factor Theory was developed by which of the following theorists? a. Douglas McGregor b. Abraham Maslow c. David McClelland d. Frederick Herzberg e. Clay Alderfer

d. Frederick Herzberg

According to David McClelland, the desire to control, influence, or be responsible for others is called a need for a. affiliation. b. achievement. c. status. d. power. e. empowerment.

d. power

Mismanaging diversity is likely to result in all of the following EXCEPT a. reduced motivation. b. costly lawsuits. c. reduced innovation. d. reduced turnover. e. increased absenteeism.

d. reduced turnover.

According to the framework presented by David McClelland, the desire to master complex tasks or to do things more efficiently is called a need for a. power. b. affiliation. c. empowerment. d. status. e. achievement.

e. achievement

A defining characteristic of a tiered workforce is __________. a. None of these are correct. b. employees are paid the same wages for doing the same type of tasks c. employees who do the same type of tasks work the same hours/shifts d. employees who do the same type of tasks work different hours/shifts e. employees are paid different wages for doing the same types of tasks

e. employees are paid different wages for doing the same types of tasks