Module 2.02

A nurse manager is conducting a meeting with staff. What factors may significantly influence how communication is received and perceived it during the meeting? Select all that apply A) The unit mission B) gender differences C) stress levels D) The age of the manager E) The level of the manager

B C E

A new nurse leader asks for strategies to improve communication skills since there has been a large turn over for nursing staff. What suggestion from the director would be beneficial for the nurse leader? A) Used aggressive communication to show the stuff you're in charge B) Restate messages using passive language C)Allow them to think you were listening to their complaints D) be congruent in your verbal and non-verbal communication

D

A healthcare provider is attempting to improve their connection with the nursing staff. What communication strategy would be appropriate for the healthcare provider to use to make this change? A) use touch as a nonverbal cue of acceptance B) maintain eye contact and nod or vocalize to show interest in conversation C) interrupt nurses going off on tangents in order to model keeping them focused D) hesitate prior to responding

B

A nurse working in a large, diverse university hospital informed the charge nurse, "I never know how far apart to stand from someone since we have patience for many cultures" what is the best response by the charge nurse? A) The degree of space is going to vary with cultural norms B) it really doesn't matter, people should just accept it C) About 14 inches is appropriate for social interaction D) for personal interactions, you should stand at least 5 feet away

A

A Nurse manager is using face-to-face communication when discussing a staff member performance evaluation. What does the manager determine are the benefits of this method of communication in this situation? Select all that apply A) it will combine verbal and nonverbal communication to convey messages B) The staff member will agree with all aspects of the evaluation C) The manager can determine if the staff member understands the evaluation D) it will prevent any misunderstandings from occurring E) it will strengthen the connection between the manager and staff member

A C E