module 4 ex

group.

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a _____

neutral

According to Herzberg's two-factor theory, in the zone between the motivating factors and the hygiene factors, employees areneutral

the work itself

According to Herzberg, which of the following is an example of a motivating factor?

Self-determination

According to ________ theory, competence, autonomy, and relatedness are the primary motivations for behavior.

true

According to the locus of control theory, a sales agent with an internal locus of control would be more effective than a sales agent with an external locus of control when working for a company with a compensation system that is heavily dependent on commissions.

expectancy

After struggling with the accounting training, Paul is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Paul is low on the ______ element of expectancy theory. Multiple Choice

Norms

Although ________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

organizational citizenship

An employee's ________ behaviors helps the employee exceed the work-role requirements for the job.

cognitive dissonance

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce ________.

self-serving bias.

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal. She said her failure was due to the poor economy. Helena provides an example of

False

Different types of teams can be distinguished according to their purpose, duration, and number of members. True or False

to get to know one another

During the forming stage of a group or team, the leader should encourage team members to

false

General Electric paid employees who were tobacco users up to $750 to quit and stay off cigarettes and other tobacco products. This program was three times as successful as a different GE "quit smoking" program in which employees received no paid incentives. The $750 is an example of an intrinsic reward.

False

Hiring managers should look for applicants who respond to extrinsic motivation because it has been shown to last longer and lead to better task performance.

resolve feelings of injustice.

In equity theory, employees are motivated to

design

Job ________ involves division of an organization's work among its employees and application of motivational theories to jobs to increase satisfaction and performance.

informal group

Kaylyn and three coworkers meet after work on Tuesday nights to play golf during the summer. The four co-workers are an example of a(n) _________.

task

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.

true

Lyla has hired two new employees, Rohan and Harue, for her team. Rohan is outgoing and physically attractive, while Harue is very bright but seems quiet and unsure. Lyla immediately expects Rohan to outperform Harue at the job. Lyla is likely experiencing the halo effect.

EI is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions.

Research has supported links between emotional intelligence (EI) and a host of desirable job outcomes. What is EI?

True

Role ambiguity occurs when a job description and criteria for promotion are vague.

devils advocacy

Rosa asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed whether to open a branch office in another state. This is an example of the use of

virtual teams

Saving on real estate expenses and leveraging knowledge of many different markets are benefits of

punctuated equilibrium

The COVID-19 pandemic caused most white-collar workers to adapt to working remotely. This interruption in normal functioning likely caused work teams to experience

self-fulfilling prophecy

The cliché "You get what you expect" is indicative of

affective

The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.

informal?

To be effective, a leader must understand the ________ aspects of the organization such as values, attitudes, and personalities.

A group is a collection of people, and a team is a powerful unit of collective performance.

What is the difference between a group and a team?

cross-cultural

When Emily, an American manager, became director of operations at the firm's apparel factory in China, the tension mounted quickly due to misunderstandings and the extensive time needed to translate conversations between herself and the employees. Emily is experiencing ________ conflict.

Deci and Ryan's competence need.

When comparing content perspectives, McClelland's need for achievement corresponds most closely to

recency effect

When trying a case, lawyers call their strongest witness last due to jurors being prone to

a manager telling an employee that his work visa can be revoked at anytime.

Which of the following is an example of a dysfunctional conflict?

Reduce production errors by 10 percent by the end of the quarter.

Which of the following is the best statement of a goal?

Directing attention toward specific benchmarks is the best way to improve performance.

Which of these statements describes equity theory?

true

Zian praised his team for staying late to finish their work. He told them it was appreciated by the company and that he recognized they were sacrificing important family time to complete this project. Zian was implementing positive reinforcement.

positive reinforcement

______ is the process of strengthening a behavior by withdrawing something negative.

programmed conflict

________ is designed to elicit different opinions without inciting people's personal feelings.

accommodating

________ is the conflict-handling style in which a person neglects his or her own concerns and allows the concerns of another to prevail.

perception

________ is the process of interpreting and understanding one's environment