Module 6

The concept of emotional intelligence was first introduced by: a. Daniel Goleman b. Carol Saarni c. John Gray d. Julia Wood

a. Daniel Goleman

According to the perceptula view of emotions, what occurs right before the response? a. interpreted emotion b. external event c. perception of event d. physiological response

a. interpreted emotion

We are most likely to engage in emotion work when we: a. think what we are feeling is inappropriate b. don't feel anything c. want to feel more deeply than we do d. are unsure of how we feel

a. think what we are feeling is inappropriate

Carnegie's rules of Social Intelligence fail to take into account: a. The rules of social intelligence are unfairly imposed on people by parents and teachers b. Problems with frontal lobe functioning can cause people to act in socially inappropriate ways. c. Most people enjoy criticizing others d. We are not able to respond appropriately to people from different cultures

b. Problems with frontal lobe functioning can cause people to act in socially inappropriate ways.

Management of what we feel inside is called: a. surface acting b. deep acting c. cognitive shaping d. emotional intelligence

b. deep acting

The absence of a word expressing a particular feeling in a particular language signifies that a. The people in that culture are not spontaneous b. The people in that culture are overly rational c. The emotion may not be typically experienced or expressed in that culture d. The expression of any emotion in that culture is inappropriate

c. The emotion may not be typically experienced or expressed in that culture

According to Albert Ellis, debilitating feelings are often caused by: a. incoherent assumptions b. emotional investments c. irrational thinking d. concretely identifying emotions

c. irrational thinking

Most scholars think that emotions are a. universal b. biological c. socially constructed d. instinctual

c. socially constructed

According to the cognitive labeling view of emotions, what occurs first? a. physiological response b. interpreted emotion c. perception of event d. external event

d. external event

The _____ view of emotion is also called appraisal theory a. cognitive b. virtual c. interactive d. perceptual

d. perceptual