Module 9 - Ch.9 -SB

Match the element of compensation with its description.

Wages or salary - Monetary payments to employees in exchange for doing their jobs Incentives - Inducements to attract and retain top performers or induce employees to be more productive Benefits - Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining. (Choose every correct answer.)

Working conditions Employee compensation Job security Employee benefits

Ability, performance, and personality tests are three of the most common types of ______ tests.

employment

The economic or productive potential of employee knowledge, experience, and actions is referred to as ______ capital.

human

What are the characteristics of a high-performance work system approach to HRM? (Choose every correct answer.)

Enhances the performance of all employees systematically Focuses on collective levels of human and social capital Improves employee motivation and opportunities

The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____.

Equal Employment Opportunity Commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

What are the three forms of interviews? (Choose every correct answer.)

Situational Behavioral-description Unstructured

Which of the following are not legal as the basis for hiring and promotion decisions? (Choose every correct answer.)

Skin color Religion Gender

What should a human resources manager focus on when determining an organization's long-term staffing needs?

The organization's vision and strategic plan

True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job.

True

True or false: Organizations are increasingly relying on artificial intelligence to help make hiring decisions.

True

The process of employee socialization is designed to familiarize new employees with what aspects of the organization? (Choose every correct answer.)

Culture Policies Procedures

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ______.

an objective appraisal

All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ______ form.

application

During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview.

unstructured

While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job.

unstructured interview

If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.

validity

When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete?

Ability

Match the type of employment test with its description.

Ability - Measures factors such as strength, stamina, mechanical aptitude, and cognitive skills Performance - Measures an applicant's execution of various work tasks Personality - Measures characteristics such as sociability, emotional stability, and independence Integrity - Assesses attitude, honesty, dependability, and trustworthiness

When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete?

Ability test

In which step of the learning and development process does the employer identify what the workers need to learn, so they can help the organization implement its strategy?

Assessment

A performance appraisal is likely to contain which two of the following types of information? (Choose every correct answer.)

Assessment of performance Performance feedback

When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe?

Background information

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Fair Labor Standards Act

Many employers are wary of giving references for which of the following reasons? (Choose every correct answer.)

Former employees might sue the company for revealing too much personal information. The reference might reveal criteria that could lead to hiring discrimination.

When crafting a solution to a problem during a performance appraisal, what should employers do? (Choose every correct answer.)

Get the employee's input. Make themselves available for further questions or feedback.

What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities across the entire organization?

High-performance work system (HPWS)

______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor? (Choose every correct answer.)

It results in reduced employee performance. The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias.

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

Let me show you a trick that will save you some time and effort.

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH Act

Which legislative act was passed to ensure safe and healthy working conditions for employees?

Occupational Safety and Health Act (OSHA)

What process is designed to help new employees become familiar with their jobs and organizations?

Onboarding

Which of these are common methods for conducting job interviews? (Choose every correct answer.)

Phone call Videoconferencing Face to face

When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______.

achieve the firm's strategic objectives

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay

Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.

base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

The three elements of ______ include wages and salaries, incentives, and benefits.

compensation

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____.

discrimination

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ______.

human capital

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management.

human resource (HR)

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

With an applicant tracking system, employers use job descriptions and job specifications to find job candidates by _____.

matching key words from the job description to key words on résumés

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

performance

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

performance management

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

Individuals who are asked to provide assessments of former employees are known as _____.

references

If research shows that a particular test measures the same thing consistently, the test has high _______.

reliability

When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process.

selection