MPO final uark

merit increase grid

A _____combines an employee's performance rating with the employee's position in a pay range to determine the size and frequency of his or her pay increases.

elaborator

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

relationship oriented

The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees.

resistance, compliance, commitment

The three primary reactions people have to attempts to manage or influence them are

ownership

Which of the following programs uses the returns from the company stock as a performance measure?

be open and honest

Which of the following should a person do to manage conflict?

reinforcement theory

Which of the following theories emphasizes the importance of a person's actual experience of a reward?

reinforcement theory

Which of the following theories is based on E. L. Thorndike's Law of Effect?

meaningfulness, self-determination, competence, and progress

Leaders increase psychological empowerment by engaging in behaviors that enhance perceptions of

distributive

______ justice is the perceived fairness of how resources and rewards are distributed or allocated.

cross-functional

______ teams are composed of specialists from different areas.

personality

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

ingratiation

________ is putting someone in a good mood prior to making a request.

organizational commitment

________ is the extent to which an individual identifies with an organization and commits to its goals.

transactional leadership

___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.

intrinsic motivation

___________ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well."

persistence

______ refers to how long we focus on an activity.

leader member relations, task structure, position power

_________ are the dimensions of situational control in Fiedler's model.

adhocracy and hierarchy

What cultural types represent competing values?

"Jonathan, you have been quiet lately. What do you think?"

A group member who says _____ is performing a maintenance role.

bona fide occupational qualification

A local church hires only Christians as pastors. This is an example of _____.

can be generated using statistical procedures, such as a regression analysis

A pay policy line

has a proactive personality

A person who ___________ is relatively unconstrained by situational forces and effects environmental change.

resistance

A person who is indifferent to and ignores another's influence attempt is exhibiting

adhocracy

A(n) _______ culture encourages being adaptable, creative, and fast to respond to changes in the marketplace.

men and women are equally assertive

According to research, which of the following statements about men's and women's leadership traits is true?

7%

According to the Department of Labor, employees with disabilities should make up what proportion of the workforce at companies that contract with the U.S. government?

valence perception

According to the expectancy theory, motivation is hypothesized to be a function of _____.

greater than 1.00

Actual pay exceeds that of the pay policy when the compa-ratio is _____.

quid pro quo harassment

Adam is the CEO of a company who forces his female secretary to perform sexual favors in exchange for increasing her salary. This is an example of _____.

drug tests

All of the following personnel selection methods have a low generalizability EXCEPT _____.

interpersonal intelligence

Core self-evaluations represent a broad personality trait comprised of all of the following except

reasonable accommodation

Due to a recent spike in crimes against women in Newtown, Bloom Inc. has decided to allow its female employees in Newtown to choose not to work the night shifts. This is an example of _____.

high self efficacy

Gina says, "I can type 70 words per minute with no errors." She is expressing

conceptual

Grace takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Grace has a(n) ________ style.

disparate treatment

If two people with the same qualifications apply for a job and the employer chooses one based on his or her race, the individual not hired is a victim of

cause groups to interpret silence as assent

In groupthink, the illusion of unanimity is likely to

consultation

In influence sharing, the manager adopts the _________ style.

confirmation bias

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

employees' values, skills, and attitudes start to shift as the new recruit discovers what the organization is truly like

In the encounter phase of organizational socialization,

experienced meaningfulness of the work

In the job characteristics model, the presence of skill variety, task identity, and task significance cause an employee to feel

performing

In which stage of the group development process are group members asking, "How can I best perform my role?"

performance

Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is a ________ goal.

generalizability

Just as reliability is necessary but not sufficient for validity, validity is necessary but not sufficient for _____.

negative reinforcement

Last week, a major construction project began on Brandon's normal route to work. After two days of getting angry and being late to work, Brandon found a new way to go which was slightly longer, but faster. Which of the following processes did Brandon engage in?

relationships with followers

Leader-member exchange theory focuses on the leader's

evidence or data

Managers use _______ in three different ways: to make a decision, to inform a decision, and to support a decision.

hostile working environment

Nariko complains that her male colleagues often make sexist jokes and consider her a less productive worker just because she is a woman. This is an example of _____.

tend to perform fewer OCBs

People with very high levels of emotional stability __________ than people with moderate emotional stability.

disparate treatment

Robert, a Caucasian candidate, and Santiago, a Hispanic candidate, have similar educational qualifications and work profiles. They apply for the post of security guard at a private firm. Robert is hired but Santiago is not. There are two positions, and the company is looking for other candidates to fill the remaining vacant position. This is an example of _____.

high respect, commitment, and acceptance

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that includes

values may conflict with each other

Schwartz's model suggests that

respondent behavior

Skinner labeled unlearned reflexes or stimulus-response connections as

legislative

The _____ branch of the federal government consists of the House of Representatives and the Senate.

agency theory

The _____ focuses on the divergent goals of an organization's stakeholders and the ways that employee compensation can be used to align these goals.

commentator

The _____ is the person who records and talks about group dynamics and processes.

equity

The _____ model suggests that managers should monitor employees' perceptions of fairness.

equity

The _____ theory suggests that people evaluate the fairness of their situations by comparing them with those of other people.

avoiding and obliging

The ___________ styles are inappropriate when the issue is important to you.

challenging assignments

The career functions of the mentoring process that enhance career development include

providing consequences

The last step in effective performance management is

observable artifacts, espoused values, and basic underlying assumptions

The levels of organizational culture are

occupational safety and health administration (OSHA)

The main provision under the _____ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm.

interpersonal

The potential to understand, connect with, and effectively work with others is ______ intelligence.

serial vs disjunctive

The socialization tactic that ranges from a newcomer being socialized over time with the help of an experienced member, to the newcomer not being provided with a role model, is

internal-external and stable-flexible

The two dimensions of the competing values framework are

commitment

The use of expert power tends to result in

affirmative action

To eliminate discrimination in the workplace, many organizations have _____ programs to increase minority representation.

task

What kind of goal is best for jobs that are dynamic, but in which nearer-term activities and milestones can be defined?

CWB

When Harry has a perceived conflict with a co-worker, he will send them e-mails that are taunting or insulting. This is an example of

intellectual stimulation

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

interaction facilitation

When a leader is resolving disputes, he or she is engaging in ________ behaviors.

Lilly Ledbetter fair pay act

Which act states that employers may face claims in situations where a discriminatory decision was made many years earlier but the effect (lower pay) continues into the more current period?

The Equal Employment Opportunity Commission

Which government commission monitors the hiring practices of organizations by analyzing their annual hiring reports?

vocational rehabilitation act of 1973

Which of the following acts encourages employers to actively recruit qualified individuals with disabilities and to allow them to become active members of the labor market?

committed, collaborative, competent

Which of the following are the three Cs of team players?

banding

Which of the following concepts was advocated to minimize the adverse impact of testing?

machiavellinism

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?

possibility of generating a large bureaucracy

Which of the following is a disadvantage of skill-based pay?

Title VII of the Civil Rights Act of 1964

Which of the following is major legislation regulating equal employment opportunity in the United States and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?

equity theory

Which of the following is not a content theory of motivation?

overestimation of opponents

Which of the following is not a symptom of groupthink?

less pressure to conform

Which of the following is not an advantage of group decision making?

role modeling

Which of the following is not one of the career functions of mentoring?

creating an in-group

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

rational decision making is a struggle

Which of the following is one of the assumptions underlying nonrational models of decision making?

paid vacation

Which of the following is part of benefits offered to employees?

merit increases

Which of the following is part of cash compensations offered to employees?

intelligence

Which of the following is the most fixed of a person's individual differences?

The executive branch of the federal government consists of the president of the United States and the many regulatory agencies the president oversees.

Which of the following is true about the branches of the federal government?

generalizability of interviews is low

Which of the following is true of interviews?

employees in nonexempt occupations are eligible for overtime pay

Which of the following is true of occupations covered in the Fair Labor Standards Act?

cognitive ability tests have high generalizability

Which of the following is true of the generalizability of several personal selection methods?

stories, legends, or myths about key people and events

Which of the following mechanisms for changing organizational culture addresses all three levels of culture?

emphasize problem solving and common objectives

Which of the following tips should be used by employees having a personality conflict with another employee?

market

Which type(s) of organizational culture has (have) been shown by research to be most strongly related to subjective innovation?

avoiding

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.

reliability

_____ is the consistency of a performance measure.

autonomy

_____ is the extent to which a job enables an individual to experience freedom, independence, and discretion.

self awareness

_____ is the knowledge of one's strengths and weaknesses.

reasonable accomdation

_____ places a special obligation on an employer to affirmatively do something to suit an individual's disability or religion.

mediation

______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

negative reinforcement

______ is the process of strengthening a behavior by contingently withdrawing something displeasing.

referent

one's reputation is an example of _____ power

profit sharing and gain sharing

relying too heavily on _______ plans may increase cooperation and concern for the welfare of the entire plant or organization, but it may reduce individual work motivation to unacceptable levels.