MPO Test 2

What information would be important to a manager who wanted to foster an adhocracy culture?

# of patents developed in R&D, # of new ideas submitted through suggestion systems, results of customer satisfaction surveys

The physical manifestation of an organization's culture is referred to as:

Artifacts

Organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior are called:

Basic underlying assumptions

Select the three levels of organizational culture

Basic underlying assumptions, espoused values, observable artifacts

The ____ and ____ phase of the organizational socialization process requires employees to master important tasks and roles and to adjust their work group's values and norms.

Change and acquisition

The three phases in Daniel Feldman's Organizational Socialization model are:

Change and acquisition, anticipatory socialization, encounter

One lesson from the competing values framework is that innovation and quality can be increased by building characteristics associated with which of the following cultures?

Clan, market, adhocracy

Select the mechanisms for changing organizational culture

Rewards, status symbols and promotions Formal statements Design of physical workspace Role modeling, teaching, coaching

One mechanism for creating culture change in an organization is changing the firm's ___ because they are easy to recall and perpetuate.

Sayings, acronyms, slogans

Which term refers to the productive potential of relationships, goodwill, trust, and cooperative effort?

Social capital

Select implications of social networking systems

Sponsorship, exposure and visibility, coaching, protection, challenging assignments

Select the mechanisms for changing organizational culture.

Systems are procedures, rite and rituals, work flow and structure, organizational goals

Why is it important to understand that some cultures reflect opposing core values?

The competing values inherent in different culture types can impact a company's success.

Which of the following are characteristic of companies with a market culture?

They are focused externally and value stability, they are driven by results and achieving goals.

Which of the following best reflect companies with a hierarchy culture?

They emphasize stability and control, they view efficiency as one measure of effectiveness, they focus internally with a high degree of structure.

Why might a company choose an open office layout?

To foster collaboration and innovation

Select the statements that are true regarding culture and change

Use a structured approach when considering culture and change, leaders are the architects and developers of organizational change, be sure culture fits the vision and mission of the firm, changing culture starts with targeting ones of the three levels of organizational culture.

Formal statements in an organization are those about organizational:

Values, philosophy, mission

Companies with a(n) ____ culture have an external focus and value flexibility.

adhocracy

The phase of organizational socialization that occurs before an individual actually joins an organization is ____ socialization

anticipatory

Sustainability is also referred to as:

being green

Why do some companies emphasize role modeling, training and coaching programs?

to build a culture focused on growth and development

A(n) ____ represents a long-term goal that describes what an organization wants to become, and a(n) ___ ___ outlines an organizations long-term goals and the actions necessary to achieve those goals.

vision; strategic plan

Because they are meaningful and visible, ___ ___ are considered one of the strongest ways to embed organizational culture.

Reward systems

Which of the following can be a good strategy for improving your level of fit?

Consider your weaknesses and seek out opportunities for growth, incorporate your strengths into your role at work, determine whether your values align with those of the company. If not, move on.

Select the psychosocial functions of mentoring

Counseling, friendship, acceptance and confirmation, role modeling

Select applications of socialization research

Effective on boarding results in higher retention, stresses of a new environment can be reduced for employees, socialization can reinforce ethical behaviors

Select all that can be impacted by organizational cultures

Employee attitudes, organizational effectiveness, performance

The values that employees actually exhibit based on their observations and what occurs on a daily basis are called: ___ ___

Enacted values

How might a manager reinforce an adhocracy culture using work flow and organizational structure?

Encouraging brainstorming meetings

The second level or organizational culture is ____ ____

Espoused values

Which of the following terms refers to a person's productive potential, based on knowledge, skills and experiences?

Human capital

The competing values framework teaches us that companies with a ____ culture tend to have more positive organizational outcomes, but financial performance is not strongly related to organizational ____.

Market, culture

Which forms of language help reinforce characteristics of a desired culture?

Myths ab company history, legends ab important events, stories ab key people

What kinds of emotions tend to travel faster and farther within an organization?

Negative emotions

Which of the following often determine the development of subcultures?

Occupational groups, divisions or departments, products and technologies.

Programs that help employees to integrate, assimilate and transition to new jobs is called

Onboarding

Organizational identity, collective commitment, social system stability and sense-making device are the four functions or

Organizational Culture

The process by which a person leans the values, norms and required behaviors which permit him to participate as a member of the organization is called:

Organizational socialism

Leaders can send a strong message about acceptable norms and behaviors by paying special attention to what they can measure such as:

Outcomes, processes, activities

What term refers to the measure of compatibility between your personality and values and the climate and culture of an organization?

Person-organization fit

Select internal processes influenced by organizational culture

Policies, procedures, human resources

Select career functions of mentoring

Protection, challenging assignments, exposure and visibility, sponsorship, coaching

Because employees with unrealistic expectations are more likely to quit their jobs, firms may want to use ___ ___ ___ to aid employees in their expectations of a job.

Realistic job preview

Which of the following are included in the four phases of mentoring?

Redefinition, initiation, cultivation, separation

Companies with a(n) ____ culture have an internal focus and value flexibility rather than stability control.

clan

The idea that culture facilitates ___ ___ is exemplified when Southwest Airlines employees all deliver customer service with warmth, friendliness, and individual pride

collective commitment

Select implications of social networking systems (2)

create a mentoring plan and incorporate it into the firm, proteges should become proficient at using social networking tools, developers willingness depends on the protege's relationship quality, number and quality will influence career success, network should align with career goals

Certain organizational ____ types reflect opposing core values.

culture

Edgar Schein outlines 12 of the most potent mechanisms for changing organizational ____

culture

Two lessons from the competing values framework are that organizational culture is related to measures of organizational _____ and employees are more satisfied and committed to firms with a _____ culture.

effectiveness, clan

Specialized language such as slogans and acronyms are useful for culture change because:

employees will easily remember and repeat them

A firm with a(n) _____ culture is more likely to develop reliable internal processes, extensive measurement and implement a variety of control mechanisms.

hierarchy

One way to perpetuate a firm's culture is to:

hire those with a strong person to organization fit

Culture provides employees with an organizational

identity

When employees understand why the firm does what it does and how it intends to accomplish its long term goals, the culture is said to be helping members.

make sense of their surroundings

Companies with a(n) ___ culture have a strong external focus and value stability and control

market

Companies with a(n) ____ culture have a strong external focus and value stability and control.

market

The process of forming and maintaining an intensive and lasting developmental relationship between a variety of developers and a junior person is called:

mentoring

Companies are using electronic _____ as a tool to promote different types of cultures.

networks

The extent to which your personality and values match the climate and culture in an organization is called:

person-organization fit

The Competing Values Framework helps managers to:

practical way for managers to understand, measure, and change organizational culture.

The planned and unplanned activities and ceremonies that are used to celebrate important events or achievements are called ___ and ___.

rites and rituals

Select the important characteristics of organizational culture:

shared concept, influences our behavior at work, impact outcomes at multiple levels, learned over time

When the work environment is perceive as positive and reinforcing, a firms culture is said to promote ____ ____ stability.

social system