MQM 220 Final Exam Study Guide (ISU Fall 2017 Ruszkowski)

The president of Digital Girls Inc, a startup committed to teaching young girls from urban areas how to code and develop computer-based programs and applications, wants to restructure the organization and refocus its mission to ensure that the most needy segment of their target population is accessing their free services. The president meets with all 75 of its managers, board members, and staff, and for several days, they work with an organizational development professional to identify best practices and new models to deliver their services. The model demonstrated here is an example of which of the following? Refreezing Changing Large-group intervention Survey-feedback activities

Large-group intervention

What type of business arrangement can be the easiest and most cost-effective way for a company to enter the international arena? Franchising Outsourcing Direct investing Exporting

Exporting

When a manager decides to give a sales rep a bonus at the end of the fiscal year for a job well done, what type of reward is this for the sales rep? Content reward Coercive reward Extrinsic reward Intrinsic reward

Extrinsic reward

One result of globalization is that countries, businesses, and people become more interdependent. True False

true.

Demetrius has just been hired by a financial investment company, that has long used the management by objectives (MBO) method of goal setting and performance evaluation. Which outcome of a management by means (MBM) approach would Demetrius not include as a selling point for company adoption of MBM? Company executives would reap increased financial rewards for management. Financial analysts would be less incentivized to sell products just to meet quotas. Financial analysts would still be motivated to score well on the metrics of success. Company executives would focus attention on doing business for customer good.

Company executives would reap increased financial rewards for management.

Leroy has always been a goal-oriented worker who meets all deadlines without challenge. He is usually the team member who envisions the bigger picture and helps others accomplish their tasks. However, he often makes silly mistakes that his colleagues and managers have to fix. What can Leroy do to address this blind spot? Dismiss any feedback and criticism because no one is perfect Complete regular self-assessments so he can improve in certain areas Continue to manage deadlines because this is one of his strengths Work with a team that appreciates his quality of work

Complete regular self-assessments so he can improve in certain areas

Stu manages the Quality Improvement program for a large health-care network. Which outcome indicates that, under Stu's direction, the organization has successfully implemented a policy of quality control? Patients annual health insurance premiums decreased. Physicians discussed options for pay-for-performance rewards. Compliance percentages improved on most benchmarks. Administrators understood nonfinancial performance data.

Compliance percentages improved on most benchmarks.

A small Internet start-up in California has contracted with a web designer in the U.K., a manufacturing company in China, a customer-service provider in India, and a legal team in New York. What is the largest benefit of this organizational structure? Outsourcing functions to internal company experts Concentrating on what the core employees do best Leading the effort toward globalization of companies Planning to meet the needs of diverse customers

Concentrating on what the core employees do best

Emmanuel likes to be involved in giving input into the decisions that affect his team. Which two kinds of managerial decision styles, directing his work, would give him that opportunity to be heard? Conceptual and directive styles Behavioral and analytical styles Conceptual and behavioral styles Directive and analytical styles

Conceptual and behavioral styles

Maya is the store manager for a popular fast food chain. Having taken several courses in leadership development and managing teams, she is committed to ensuring that her staff work in a nurturing environment that promotes growth, acknowledgement, and reward. She wants her employees to be content because she believes that it is the only way they will provide quality customer service. Maya's behavior can be described as: Attention to people Goal attainment Consideration Initiating structure

Consideration

Which federal regulation requires continued health insurance coverage (paid by employee) following termination? Family and Medical Leave Act Occupational Safety and Health Act Health Maintenance Organization Act Consolidated Omnibus Budget Reconciliation Act None of these options is correct.

Consolidated Omnibus Budget Reconciliation Act

What type of team is composed of workers from different functional departments of the organization who meet together in an attempt to solve an important organizational problem? Cross-functional teams Staff teams Multidimensional teams Line teams

Cross-functional teams

Which type of performance ratio deals with the ability of a company to have sufficient assets to convert into cash to pay its liabilities? Inventory turnover Return on sales Current ratio Return on assets

Current ratio

The U.S. Internal Revenue Service is organized to focus on these four groups of taxpayers: individuals, small businesses, corporations, and non-profit and government agencies. What type of organizational structure does this represent? Matrix structure Customer-based division Cross-functional team Geographic-based division

Customer-based division

Rolex sells a product that is defined by its quality, craftsmanship, and luxury status. This is an example of which of Porter's competitive strategies? Price separation Differentiation Cost leadership Brand advantage

Differentiation

Kia's company has set a new operational goal for her work group: "Eliminate overtime." Which action by Kia demonstrates adherence to her work group's operational plan to achieve this goal? Asking for quality circle input about budget variances. Discovering daily and weekly resource scheduling roadblocks. Creating a new process for authorizing vacation requests. Documenting policies and procedures about overtime use.

Discovering daily and weekly resource scheduling roadblocks.

For some time now, GlaxoSmithKline (GSK) has been making anti-AIDS drugs available in hard-hit areas of Africa at up to 75% off the global price. By providing the drugs at a fraction of their usual costs, GSK is acting at which level of social responsibility? Altruistic Global Legal Economic Discretionary

Discretionary

Manager Kazuhiko wants to know the inside story of his company's activities. Which outcome indicates that he has successfully tapped into the company's grapevine? Job satisfaction feelings are shared, especially during periods of change. Early warning signals point to internal situations needing attention. The company's formal channels offer efficient and rapid communication. Top executives have an opportunity to have their voices heard.

Early warning signals point to internal situations needing attention.

A(n)__________ is a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations. Emotion Personality Cognition Attitude

Emotion

Chiwetal reported to his supervisor that his team was finally acting without the disruptive conflicts that had slowed progress down. "We're all on the same page," he said. Which action by Chiwetal indicates that he understands his team's stage of team development? Emphasizing unity within the team and clarifying team norms and values Concentrating on managing high task performance by team members Using a ritual or a ceremony to mark this stage of team development Encouraging participation by each team member, even if they disagree

Emphasizing unity within the team and clarifying team norms and values

Which situation is the hoped-for outcome of open-book management? Better customer service Employees acting like business owners Rewarded top executives Financially literate managers

Employees acting like business owners

The strategic plan of a non-profit agency described tactics to increase their employees' job satisfaction. Which outcome indicates that the organization was successful in helping employees achieve intrinsic rewards from their work? Promotions are satisfying people's wanting to move up the company hierarchy. Employees are appreciative of pay increases because they feel their work is valued. Each Employee of the Month feels that praise of their work is visible to others. Employees feel that solving a humanitarian problem fulfills a personal mission.

Employees feel that solving a humanitarian problem fulfills a personal mission.

A wallpaper manufacturing company wants to have happier employees. Which outcome indicates that the new CEO has successfully implemented the "making progress" principle? Employees get promoted, because they have completed projects. Employees expect more salary increases on a regular basis. Employees become comfortable about their current achievements. Employees have more motivation and positive emotions.

Employees have more motivation and positive emotions.

Which is the last step used in managerial decision making? Diagnosis of causes Evaluation Selection of alternative Development of alternatives

Evaluation

Somaya has been working at Think Pink, a clothing company for girls, for about five years. Her supervisor trusts her to make decisions and to come up with brilliant marketing ideas at the beginning of every season. Somaya's ideas are quite ingenious, and she always manages to develop a socially relevant theme to go along with the brand. Somaya is most likely a(n): independent critical thinker. a dependent follower. a passive follower. an active uncritical thinker.

independent critical thinker.

In a __________, people use communication primarily to exchange facts and information. long-term orientation short-term orientation high-context culture low-context culture

low-context culture

A __________ is a situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors. substitute task trait neutralizer contingent factor

neutralizer

If manager Adam decided to spend more time asking questions than telling information when communicating with his subordinates, he would reap all of the following benefits except: encouraging critical thinking skills within employees. never having to repeat the communication. building trust with employees. giving employees a chance to make a difference in a situation.

never having to repeat the communication.

A visual drawing of the reporting relationships within an organization is called a(n): organization chart. division of labor chart. unity of command chart. work specialization chart.

organization chart.

The systematic process of regulating the activities of the organization in order to make them consistent with the plans and standards of the organization is called: leading. organizing. organizational control. operational planning.

organizational control.

The workers at a small tech start up in Rhode Island are often stressed and complain about having heavy workloads. The president of the company wants to figure out how to eliminate some stressors while keeping productivity high. He should most likely: outsource some of the work so his employees have fewer assignments and deadlines. organize weekly activities in the office so his staff have an opportunity to unwind and mingle. change the structure of the office by giving all staff cubicles rather than opened spaces. fire all those employees who complain and hire new ones who are up for the task.

organize weekly activities in the office so his staff have an opportunity to unwind and mingle.

According to Harvard professor Linda Hill, over the first year of becoming a new manager one of the keys to success is to transform the way people think of themselves, called ____________, which includes learning new ways of thinking. cerebral functioning transitional change personal identity environmental factoring

personal identity

When a manager develops relationships with colleagues across the organization at the same level of management and at both upper and lower levels of management, this is called a: written communication. nonverbal communication. grapevine. personal network.

personal network.

All of the following are assumptions of the classical model of decision making except: full information about alternative outcomes is available. clear-cut problems and goals are available. certainty condition exists. pluralistic, conflicting goals are known.

pluralistic, conflicting goals are known.

Sheree oversees the creation of books at a publishing company. That means she has to coordinate the efforts of designers, editors, typesetters, proofreaders, marketing people, and several other members of other departments. Sheree is a: project manager. matrix boss. co-collaborator. coordinator.

project manager.

A group of workers who volunteer to meet on a regular basis to try to solve problems that affect the quality of their work output is called a: diagonal circle. vertical group. virtual group. quality circle.

quality circle.

Which of the following characteristics is not generally classified as a feminine trait associated with interactive leadership? Exclusiveness Generosity Empathy Vulnerability

Exclusiveness

Wolfgang, the CEO of a small company, has started holding quarterly meetings with all of his employees. Which action does Wolfgang take to demonstrate his decision to practice open book management? Starting quality circles to talk about management ideas Discussing company policies about transparency Arranging for speakers to speak about cohesiveness Explaining the company's financial statements

Explaining the company's financial statements

Organizational change and innovation are only prompted by external forces such as customer demands and market competition. True False

False

Team-building activities are only useful when teams are new and are in the formative stages of development. True False

False

The great majority of managers operate at the postconventional level of moral development. True False

False

Dayonara has recently been hired as part of a small, creative team for a new software company to develop user-friendly accounting tools for young entrepreneurs. If all goes well, this project will secure the company's future in the market. While the company's headquarters are located in Chicago, Dayonara's new team will have private facilities in Simi Valley, California and will not be subject to the same regulations as the Chicago office. Dayonara is most likely joining a(n): idea incubator. skunkworks. open innovation. horizontal linkage model.

skunkworks.

An objective such as "our company will deliver 97% of its orders on time" is called a(n): standard of performance. hopeful outcome. non-specific goal. unachievable goal.

standard of performance.

A group of two or more workers who interact with one another and coordinate their work activities toward the accomplishment of a specific goal is called a(n): virtual team. ad hoc group. team. cohort group.

team.

Fawn works for a web publishing company, and daily, she is charged with solving challenging software algorithms and ensuring that her clients' materials are managed efficiently and are secured. If Fawn thrives on the relationship management aspect of emotional intelligence, which of the following options best explains how Fawn might respond to a situation at work? Fawn would ask her teammates for help because she knows she cannot complete all of her assignments on time. Fawn would ignore her clients' calls because she does not understand why they need their content to be secured on their websites. Fawn would call her clients and communicate about what their needs are and how she might be able to help them. Fawn would become anxious because she has mounds of work to complete but has no support.

Fawn would call her clients and communicate about what their needs are and how she might be able to help them.

Henri Fayol developed 14 general principles of management including unity of command and the scalar chain which focused on the total organization. This is known as: organization development. the humanistic perspective. the administrative principles approach. the behavioral sciences approach.

the administrative principles approach.

Xavier has been working for a local market for about 6 months now and admires the manager in his department because she is extraverted, bold, and extremely creative. Because Xavier struggles with his shyness and has a difficult time making new friends, he respects anyone who is outgoing. Even though other staff members have complained about the manager's abrupt and confrontational behavior, Xavier thinks she can do no wrong. Xavier's perceptions are a result of: self-serving bias. the fundamental attribution error. stereotype threat. the halo effect.

the halo effect.

It has been determined that the appropriateness of a trait or set of traits for leaders depends on: the leadership situation. the mix of the traits. how great the leader is. the acceptance of the followers. how much of that trait the leader possesses.

the leadership situation.

The first stage in achieving behavioral and attitudinal change is: refreezing. unfreezing. detecting. analyzing. changing.

unfreezing.

Feng owns a restaurant chain that has recently opened locations in several areas. He wants his company to succeed and realizes that, in a rapidly changing world, he needs to pay careful attention to business performance and to cultural values. Relate how Feng, as a cultural leader, can demonstrate the importance of both business performance and cultural value. Feng can treat the culture as something that happens organically, driven by personalities. Feng can allow his employees to make the necessary changes over time, realizing that everyone behaves differently. Feng can overcommunicate the company's values by use of symbols and signals, and reinforce the values by his own examples. Feng can help his employees see that only by working as a group will they achieve the necessary bottom-line results.

Feng can overcommunicate the company's values by use of symbols and signals, and reinforce the values by his own examples.

The __________ approach says that moral behavior produces the greatest good for the greatest number. individualism utilitarian practical justice moral-rights

utilitarian

Rehan was placed in charge of two teams. Team A's members reported many interesting discussions for a satisfying experience, but they were unproductive. Team B's members had a singular focus on task accomplishment. Team B was effective in the short run, but its members felt less satisfied. Which action could Rehan take to get the most effective team? Insist that the members of Team B host more non-task social interactions Eliminate the opportunity for members from Team A to have discussions Form a team with members from Team A and members from Team B None of these changes would work to get the most effective team.

Form a team with members from Team A and members from Team B

What are communication channels that follow the chain of command within the organization called? Diagonal channels Lateral channels Formal channels Informal channels

Formal channels

A company's Safety Officer assembled a group of employees from different departments to review the policy for earthquake response. Which action will the Safety Officer take when that task is completed? Reinvent the team Formalize the team Disband the team Redistribute the team

Formalize the team

Manager Nehajanda is preparing to present data about how the actual performance of her company's departments compares to the agreed-upon performance standards. Her concern is that her data shows that either the departments failed to meet the standards or that they significantly exceeded the standards. Which action should Nehajanda propose for future quality control efforts? Take corrective action to change performance standards Penalize those departments not meeting standards Gather data to verify reasons for good or poor performance Reward those departments exceeding standards

Gather data to verify reasons for good or poor performance

W.L. Gore is the company that created Gore-Tex among other innovative products. Gore employees, referred to as associates, don't have titles or bosses in the traditional sense. Instead, associates commit to projects that they believe are worth their time. At Gore, few leaders are appointed; leaders simply emerge as needed. Gore more than likely adheres to the __________ theory of leadership. visionary trait strategic normative situational

visionary

The new CEO is a strong believer in relational coordination. He achieved that in his own career as he moved from department to department, up the ladder, but always keeping his networking active. Which major contribution could he make to ensure that his new company moves from emphasizing departmental goals to shared goals? Give employees freedom from strict work rules, for increased flexibility Begin a generous program of rewarding individual effort and accomplishment Lead the top executives in an off-site retreat to discuss their mutual concerns Transfer employees from their original departments to new positions

Give employees freedom from strict work rules, for increased flexibility

Suppose you are a manager at a local retail store. One of your employees has been regularly showing up late for work and is dressed sloppily. Which communication channel is appropriate for communicating to your employee about his behavior? Send him a letter in the mail. Send him a text message. Post a bulletin in the employee break room. Have a face-to-face conversation with him.

Have a face-to-face conversation with him.

A struggling start-up company is betting the company's future on achieving ISO 9000 certification. Which action is required for it to be ISO 9000 certified? Appoint a top executive to be in charge of the total quality management program Hire a consultant to meet with employees about their commitment to quality Have an independent registrar audit the company's policies and procedures Record the minutes of the company's quality circles to include action items

Have an independent registrar audit the company's policies and procedures

Abraham is the kind of supervisor who enjoys being the boss because he likes to dictate what others can do and say. Although they are all fairly unhappy, Abraham's staff persons have not complained about his behavior because they fear him. As a leader who enjoys coercive power, Abraham would probably: provide all of his staff with incentives so they are motivated to work even harder. teach his staff how to complete their tasks efficiently. persuade his staff to do things his way. withhold compensation or dismiss his staff if they did not follow his directions.

withhold compensation or dismiss his staff if they did not follow his directions.

Which of the following is not one of the factors that have prompted a closer focus on corporate governance in recent years? High-profile bankruptcies and corporate failures Major corporate scandals Health-care insurance legislation Manipulated financial reporting systems

Health-care insurance legislation

__________ refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals. Human synergism KESC value People assets Human resource management Human competence

Human resource management

Rosa was promoted into a management position from her specialist role. Her previous job let her experience firsthand the pros and cons of specialization. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her? Implement teams to provide greater challenges for employees. Promote other well-performing specialists to managerial positions. Lead a movement to recognize the contributions of specialists. Change the environment of the specialists to be more comfortable.

Implement teams to provide greater challenges for employees.

In order to ensure the company's success, the CEO of Hangout, a new social media interface that connects individuals and facilitates web-based "hangouts'' between individuals, has had to be highly creative in order to compete with dating sites. One of the managers has just come up with the idea of hosting real-time activities in various locations, such as speed dating, or bowling night to further enhance the company's mission. She is also able to rally enough support behind the idea and begins to work with her team to orchestrate the idea. Which of the innovation strategies for changing products and technologies is implemented here? Exploration Integration Cooperation Innovation roles

Innovation roles

A high-tech company formed from mergers and acquisitions experienced a lot of disruptive behaviors at all levels. With a new CEO at the helm, the organization made a concerted effort to train its employees about ways to achieve consensus. Which outcome shows that the training was successful? Conflicts are solved by assertiveness for quick action. No further conflicts are expressed between people or teams. People arrive at expedient solutions under pressure. Insights from different people merge into overall solutions.

Insights from different people merge into overall solutions.

Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other European countries. They are looking for individuals who understand the organization's mission and values. Which of the following would be most advantageous for Stagecoach? Internal recruiting External search Matching model Talent acquisition

Internal recruiting

Gabe works for an entertainment company that has a robust offering of services for artists, including marketing, business, fashion, and social media promotion. The company employs a horizontal-linkage model so artists can have a one-stop shop experience. Which of the following is probably a benefit of the horizontal linkage model? It decreases cooperation. It enhances competition. It prioritizes some departments. It encourages the pooling of resources.

It encourages the pooling of resources.

Claudette works for a new eco-friendly fashion line in Vienna, Austria. After studying environmental science and economics in Canada, she decided that she wanted to live in Europe and pursue a career related to sustainable development. When the opportunity to work in eco-friendly fashion came up in Vienna, Claudette knew that this was the change and experience she needed to live a purposeful life. Claudette loves her job and is motivated to do well. Which of the following concepts illustrates Claudette's feelings about her work? Job satisfaction Organizational commitment Trust in management Loyalty

Job satisfaction

Which primary skill should a manager follow when communicating in a crisis? Organizing Leading Planning Controlling

Leading

What type of departments within an organization performs tasks that reflect the organization's primary goal and mission? Span of management departments Line departments Delegation departments Staff departments

Line departments

The managers at Nirvana's Sons have extremely high expectations of their architects. Lorenzo, a recent college graduate and a new hire wants to ensure that he is always prepared and ready to work. When he receives his first assignment, the first thing he does is creates an excel spreadsheet of all of his upcoming deadlines and what he needs to complete each; this way he can clear his mind and get things down on paper. What should Lorenzo do next? Lorenzo should decide the next action. Lorenzo should organize a meeting to get ideas from other teammates. Lorenzo should create an assessment tool to help him stay on track. Lorenzo should begin his new assignment.

Lorenzo should decide the next action.

The tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain is called: authoritarianism. conscientiousness. Machiavellianism. locus of control.

Machiavellianism.

What principle is the term for when a manager gives an employee feedback that they are getting closer, even by a small amount, toward the eventual goal? Enablement principle Making progress principle Innovation principle Leadership principle

Making progress principle

Sally-Jo, a long-standing director of marketing, believes that her company should acquire another company, a current competitor. Which outcome indicates that Sally-Jo has successfully built a coalition that supports that decision? Managers commit to supporting the acquisition. A committee is appointed to study acquisition options. Executives hear Sally-Jo talk about the acquisition's benefits. Many employees ask Sally-Jo "what's in it for them."

Managers commit to supporting the acquisition.

Abraham, a manager of an electronics store is considering his career options, including moving to a new company. How would the dynamics of working in a hierarchical organization compare with that of a decentralized organization? Less expectation of intrinsic rewards in a decentralized organization More specific and task-related in a hierarchical organization More close personal supervision in a decentralized organization Less emphasis on following procedures in a hierarchical organization

More specific and task-related in a hierarchical organization

Mr. Choy manages a group of telemarketers who sell weight-loss products. The members of his team range from those who have been in the telemarketing business for decades to those who have only been working for a few months. If Mr. Choy is a situational leader, how might he ensure that the employees for whom he is responsible are performing well? Mr. Choy might decide to reward more experienced staff with incentives so they stay motivated. Mr. Choy might develop a buddy system so more experienced staff help the novices. Mr. Choy might give all of his staff the same weekly targets. Mr. Choy might choose to give the less experienced staff more work so they work harder.

Mr. Choy might develop a buddy system so more experienced staff help the novices.

Which common characteristic of ineffective teams shows a lack of trust? Not being punctual for the meeting's start Not feeling safe to reveal mistakes Finger-pointing when things go wrong Prioritizing personal ambition over team results

Not feeling safe to reveal mistakes

Jon was hired as a new manager and worked closely with Christine, a supervisor who had worked for the company for over a decade. For the first few weeks, Jon shadowed Christine and learned company policies and procedures through hands-on experiences. At the end of his first three months, Jon received a performance appraisal interview from Christine. He recalls feeling defeated after his evaluation because Christine gave him poor scores in most of the areas. He believes that Christine ranked him poorly because he was young and was just learning how to adjust to his new position. Identify the training method employed here, as well as Christine's performance evaluation error. Corporate university, stereotyping On-the-job training, halo effect On-the-job training, stereotyping Corporate university, halo effect

On-the-job training, stereotyping

Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company? Compensation equity Rightsizing Profit sharing Pay-for-performance

Pay-for-performance

The triple bottom line measures an organization's performance on which set of three dimensions? People, Productivity, and Profit Organizing, Planning, and Controlling Stakeholders, Shareholders, and Sales People, Planet, and Profit

People, Planet, and Profit

Which of the following enables individuals to screen and select the various objects and stimuli that vie for their attention? Perception Scanning Perceptual grouping Person-job fit Projection

Perception

When Google created its China-based search engine, Google.cn, it did not foresee eventually abandoning it because of censorship issues with the Chinese government. Which kind of bias could have been in effect when Google made its initial decision? Overconfidence Seeing what you want to see Being influenced by emotions Perpetuating the status quo

Perpetuating the status quo

Which theorist created "management by objectives" in U.S. businesses? Elton Mayo Frederick Taylor Peter Drucker B.F. Skinner

Peter Drucker

Drugstore chains can be found located quite close to each other, serving a neighborhood of blocks, not miles. Which distinct feature of service technology does this distribution of facilities illustrate? Organizing inventory by regional preferences Placing employees close to their customers Following the trend toward decentralized authority Planning for monopolizing the industry

Placing employees close to their customers

In a balanced scorecard, when a company computes the number of new products it has introduced into the marketplace during the past three years, this is an example of which perspective on its performance? Customer service Business process Financial performance Potential for learning and growth

Potential for learning and growth

DeAngelo did solid research before founding a food-tour company in a coastal community. He used information gained by his competitive analysis of another beachfront food-tour organization, in business for over 30 years. Which type of decisions is he basing his entrepreneurial activities upon? Unique decisions Uncertainty decisions Programmed decisions Nonprogrammed decisions

Programmed decisions

New college graduate Janine is very excited about her career possibilities. She tells her parents, "I am going to be a CEO someday, and this is the first step." Which type of reward should Janine's manager use to motive her highest productivity? Recognition for her valued contributions Praise for good relationships with peers Bonuses tied to exceeding performance Promotions to higher responsibility

Promotions to higher responsibility

After a tumultuous fiscal year in which the top executives were replaced suddenly, a financial services company designed a plan to better engage employees. Which outcome indicates that the organization's efforts were successful? Reduced employee turnover Changing employee work hours More affinity groups created More lateral job promotions

Reduced employee turnover

What type of conflict occurs when members of a team feel an interpersonal incompatibility and tension with other members of the group? Groupthink Task conflict Relationship conflict Forming conflict

Relationship conflict

Kenji is the public affairs manager for a produce company. Testing has revealed some E. coli in one batch of spinach shipped to grocery stores. Which approach would not be useful in dealing with this communication crisis? Remain in the background to observe media activities. Communicate how responsive the company is to safety concerns. Stay calm and listen closely to others involved in the situation. Gather facts and communicate the truth, even though it is bad news.

Remain in the background to observe media activities.

Which management action demonstrates a way to stimulate energy and creativity for high productivity of on-site teams? Scheduling more face-to-face interaction time outside of formal meetings Planning innovative methods to reward team members for their efforts Controlling the amount of distractions that team members face daily Using consultants to assess the personality and skills of team members

Scheduling more face-to-face interaction time outside of formal meetings

__________ emphasizes that there is "one best way" to perform a job or task in order to increase productivity. The "one best way" could be identified by studying each task and developing precise procedures. The bureaucratic organizations approach The administrative principles approach The Hawthorne studies Scientific management The humanistic perspective

Scientific management

A person who has a sense of __________ is conscious of the internal aspects of his/her nature, such as personality traits, beliefs, emotions, and perceptions, and appreciates how his/her patterns affect other people. Self-assurance Self-awareness Self-confidence Self-efficacy

Self-awareness

All of the following are elements of employee engagement except: Sense of personal growth Sense of meaningfulness Sense of connection Sense of achievement

Sense of achievement

Examine the following examples and select the option that best illustrates people change within an organization. Several universities send admissions officers to professional development activities and conferences throughout the year so they can learn new strategies for recruitment and strengthen their networking skills. In 1988, leaders at Pepsi restructured the company in order to establish four geographic locations, and Craig Weatherup was appointed the president and Chief Operating Officer of the company. In order for Ford Motors to become one of the premier automobile companies in the world, managers had to open the lines of communication and facilitate a workplace that valued the opinions and ideas of its employees. Over the course of the last several decades, the World Bank has had to shift its focus to addressing development problems in poor countries and new global issues such as environmental sustainability and climate change.

Several universities send admissions officers to professional development activities and conferences throughout the year so they can learn new strategies for recruitment and strengthen their networking skills.

A family-owned construction company closely follows social media postings about its work. It responds as quickly as possible to negative ratings, after investigating the situation. Which focus shows that the company follows the current etiquette for handling customer questions and complaints posted on social media? Sharing basic information with customers Considering customers are always right Introducing family members and roles Marketing customer success stories

Sharing basic information with customers

Emily Lu manages a team of fifteen visual artists in charge of creating ads and designing billboards for local restaurants in Chicago. Emily is generally seen as a leader because she knows everyone on her team and comes up with strategies and activities so that everyone feels included. Moreover, she values diversity and does not mind sharing with others. Nevertheless, some of Emily's teammates feel she is not approachable and is self-centered at time. Which of the following traits associated with introversion can Emily learn from? She can practice listening and taking others' suggestions. She can take fewer professional risks so others don't feel intimidated. She can use her creativity in solitude so she does not isolate others. She can be more cautious and exercise self-awareness.

She can practice listening and taking others' suggestions.

Asia is the captain of her soccer team. Her teammates believe in her and look up to her because she leads by example and is not afraid to do the things she asks the others to do. Asia decides to sign her team up for a benefit soccer game aimed at raising funds for a recreational facility for underserved youth in a neighboring community. The majority of her teammates, however, tell her that they are not interested in participating in the fundraiser. Which of the following most likely explains Asia's teammates' decision not to play? Asia's reason for wanting to do the fundraiser was not compelling. Her teammates do not trust her judgment. Asia took a calculated risk. She made a decision without consulting the team first.

She made a decision without consulting the team first.

The original start-up company, founded in a garage, grew at a amazing rate, with employees added in groups as the organization expanded to fulfill its potential. Now the Advisory Board wants to improve cost, quality, service, and speed. Which effect on the structure should the Advisory Board expect from reengineering the structure of the company? Change from an approach of centralization to a stress on decentralization Shift away from a strong horizontal structure to emphasis on vertical coordination Shift away from a strong vertical structure to emphasis on horizontal coordination. Change from an approach of decentralization to a stress on centralization

Shift away from a strong vertical structure to emphasis on horizontal coordination.

Which type of production technology produces good in batches of one or a few products designed to customer specification? Large-batch production Mass production Continuous process production Small-batch production

Small-batch production

Since her manager put Hilarie on the new standards development team, Hilarie has felt energized and motivated to higher performance because of her association with the other team members. Which factor did her manager recognize as likely to produce a positive work life change for Hilarie? Synergy Innovation Social facilitation Cross-functionality

Social facilitation

Manager Jacques has not had positive results from using reminders, disciplinary measures, or nagging with a disruptive employee. Which action should Jacques take to experiment with the use of avoidance learning to change the employee's behavior? Stopping talk about the need for change when the employee acts appropriately Letting the employee know about the negative effects of disruptive behavior Educating the team to not put up with the employee's acting out behavior Praising the employee when they make a contribution, no matter how small

Stopping talk about the need for change when the employee acts appropriately

In what stage of team development are the members more likely to have a heated conversation about who should lead the team meetings? Norming Forming Storming Performing

Storming

Akram, the CEO of a brand new marketing firm introduces stretch goals into every company that he starts or joins. He believes that the only way for any team to overcome challenges common to start up companies is through radical innovation. As a result, Akram sets very high standards and goals to motivate the team to super-achieve. What can simultaneously be considered the best feature and, from some employees' viewpoint, be the worst characteristic of stretch goals? Stretch goals are not always set with matching rewards for achievement. Stretch goals are more likely met with gradual, incremental improvements. Stretch goals are way beyond the current levels of organizational capability. Stretch goals are not set in stone; they can always be changed by the CEO.

Stretch goals are way beyond the current levels of organizational capability.

Which type of goals is middle management primarily concerned with? Tactical Strategic Operational Leadership

Tactical

David works as an orchestra director for a small company in Sao Paolo, Brazil. At the end of one of the company's elaborate performances, they receive a standing ovation, and David is asked to say a few words. As a Level 5 leader, David will probably Discuss how hard he's had to work to prepare the orchestra members for this concert Thank the members of the orchestra and credit them for their hard work Mention the values by which he has been leading the orchestra Congratulate the company owners and acknowledge their ongoing fiscal support

Thank the members of the orchestra and credit them for their hard work

Imani is the team leader for women's shoes at a local department store. Her team members trust her judgment and respect her because she is an authentic leader who leads by example. Imani is also goal-oriented and keeps an organized chart so everyone on the schedules knows exact what he or she is responsible for and how to contribute to the overall team dynamic. Which of the following statements are true about Imani's leadership situation? The situation is highly favorable because the leader and her team members have positive relationships and tasks are highly structured. The situation is highly unfavorable because the team's tasks are too structured and defined, leaving no room for creativity. The situation is highly favorable because Imani does not feel the need to be a forceful leader. The situation is highly unfavorable because the leader has little formal power and cannot punish or reward her team members.

The situation is highly favorable because the leader and her team members have positive relationships and tasks are highly structured.

Public Health Media develops interactive health interventions for adolescent youth. Their most effective programs have been those that incorporate theories and frameworks from different fields. If the company wants to develop another successful product, what would be best course of action to take? They should outsource their newest projects. They should use open innovation. They need to ensure that current staff collaborates. They need to acquire support from a smaller company.

They should use open innovation.

Traci's group was in charge of measuring her company's products against those of their toughest competitors. That effort directed their identification of areas for organizational improvement. However, employees felt members of Traci's group were "outsiders." Which outcome indicates that the organization changed to a system of "insiders" addressing defects early in the product cycle? Traci's group becomes a quality circle to solve problems affecting work output. Traci's group members are distributed to work alongside others within functional areas. Statisticians replace Traci's group to measure the defects in the company's products. Traci's group trains employees to implement small, incremental improvements.

Traci's group members are distributed to work alongside others within functional areas.

Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility. True False

True

Expert power is one of the five sources of power. True False

True

In some cases, large, established companies buy small startup accompanies in order to obtain their products, services, and talent; this is one approach to innovation. True False

True

The cultural leader articulates a vision for the organizational culture that the employees can believe in. True False

True

Uncertainty about what behaviors are expected of a person in a particular position is called role ambiguity. True False

True

Which concept of good organization does the dual authority structure of a matrix violate? Virtual network concept Divisional concept Geographic-based concept Unity-of-command concept

Unity-of-command concept

In Vroom's expectancy theory, what term is used to describe the value of outcomes, or attraction to outcomes, for the individual? Maintenance Valence Effort Performance

Valence

When speaking to an audience, which standing body-pose should a manager take to project confidence and assertiveness? Widening distance between the feet Clasping hands behind the back Folding arms across the chest Leaning on the top of the podium

Widening distance between the feet

Dakota runs Soul Earth, a holistic care center committed to alternative healing modalities such as acupuncture and meditation. As the organization transforms its vision to incorporate all types of wellness, Dakota must figure out how to get her staff on the same page. As a transformational leader, Dakota should: develop new assessment tools and do one-on-one evaluations with each of her staff to ensure that they understand their roles. reward her staff and ensure that they understand all of the organization's policies, procedures, and guidelines. call on her staff to be agents of change and to live the philosophies that they teach their clients. review the organizational budget with all staff and ensure that they understand how funding translates to outcomes.

call on her staff to be agents of change and to live the philosophies that they teach their clients.

All of the following are characteristics of creative organizations except: risk taking norms. high rate of failure. loose structure. centralization. use of teams.

centralization.

A __________ is a planned activity at a special event that is conducted for the benefit of an audience. story ceremony symbol slogan

ceremony

The basic principles for self-management include: clarity of mind. self-efficacy. emotional contagion. locus of control. extraversion.

clarity of mind.

All of the following are essential parts of any definition of leadership except: coercive power. people. goals. influence.

coercive power.

Faith, the ED of a youth serving organization in Portland, Oregon, is extremely nurturing and gives her staff enough latitude so they can think creatively about problems. As an interactive leader, Faith mostly likely: relies on her position as ED as a mechanism to force change within the organization. collaborates with her staff to come up with new strategies for youth recruitment. asks the most competent staff to develop new youth programs. works in solitude and then shares her ideas when she identifies an effective solution.

collaborates with her staff to come up with new strategies for youth recruitment.

Myeshia works for a charter school in New Orleans and is committed to infusing the arts into her math lesson plans. Her principal warns her that as a new teacher, it may take a while for her lessons to come together the way she imagines and to give it some time. When things don't go well her first semester at the school, Myeshia is devastated. As an individual who has a high internal locus of control, Myeshia most likely responds to the situation by saying: "It's the principal's fault; she does not provide the teachers with enough resources." "I should have tested out the lesson plans before implementing them in the classroom." "This material would probably work best with students who are interested in the arts." "The students here are probably just performing below their grade level."

"I should have tested out the lesson plans before implementing them in the classroom."

A start-up company has achieved a measure of stability, so executives voted to establish a policy of providing job enrichment whenever possible. Which employee report indicates that the organization has been successful in that effort? "I've been able to design my own job description and outcome measures." "I've moved from one job to another, providing variety and stimulation." "I've been able to combine small tasks into one new broader job." "I've been given more responsibility and opportunity for growth."

"I've been given more responsibility and opportunity for growth."

The department managers for sales and for marketing endured a long history of conflict. They competed over resources, had different goals, and suffered communication breakdowns. Which statement by the sales manager could lead to less conflict and a better relationship in the future? "Let's try integrative negotiation methods." "We should stop interacting so frequently." "Distributive negotiation could help us out." "Arbitrative negotiation puts our needs on the table."

"Let's try integrative negotiation methods."

The process by which two managers share information so that it is understood by both of them is called: communication. downward communication. influence. upward communication.

communication

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's: culture. definition. stories. patterns of dress.

culture.

Laura Benetti of Dow Corning along with nine colleagues spent four weeks working with rural women in India to help them learn how to price and market the garments they made. They slept in lodge with limited access to hot water and electricity. Benetti commented that the experience "gives more meaning to your career." Determine what this is an example of. A chief ethics officer ensuring everyone is in legal compliance in the organization. A whistle-blower who is disclosing unethical and illegal practices. An ethics committee ensuring the company is abiding by ethical rules. A manager contributing to an ethical and socially responsible organization.

A manager contributing to an ethical and socially responsible organization.

Daniel is an accountant who is busy studying details of the expense budget for each responsibility center for the entire organization. Using that information, which measurement demonstrates that additional explanation is necessary? Large investment that are planned in major assets Actual revenues that exceed forecasted amounts More cash than needed in the short term Actual expenses that exceed budgeted amounts

Actual expenses that exceed budgeted amounts

The Human Resources staff interviewing employees of the Emergency Department has found room for improvement in satisfying their safety needs. Which workplace topic that is outside of their mandate will better meet Maslow's level of safety needs? Freedom from violence Fringe benefits Adequate air flow Job security

Adequate air flow

Jael is a trusting and forgiving individual who gets along with others because she is good-natured and cooperative. Which of the Big Five personality factors does she possess? Emotional stability Extroversion Openness to experience Conscientiousness Agreeableness

Agreeableness

Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the company. Identify the strategy that best illustrates that company leaders are committed to the new social contract. Set up alumni networks Provide ongoing professional development Connect them with potential job opportunities None of these options is correct. All of these options are correct.

All of these options are correct.

Trey is the leader of a team whose ethnic, national, and racial diversity sometimes serves as an hindrance to productive work. Which action shows that Trey understands how to use his team's diversity to achieve better decision making? Start with a recitation of previous achievements by the team Allow a healthy level of disagreement among team members Stimulate discussion by asking open-ended relevant questions Keep the size of the team small to limit the amount of diversity

Allow a healthy level of disagreement among team members

Shanice has real strengths in visualizing the benefits of new ventures. She also has a knack for supporting these ventures politically. Shanice is an excellent example of which of the following? A critic A sponsor An inventor A bureaucrat An idea champion

An idea champion

As a new manager, Skyler knows that she will be evaluated at the end of her first six months. Which action is the best way to illustrate effective communication with her subordinates? Increase the number of emails she sends Convene a meeting to discuss new ideas Start writing a blog detailing the team's success Ask for feedback from her subordinates

Ask for feedback from her subordinates

__________ leadership refers to individuals who know and understand themselves, who espouse and act consistent with higher order ethical values, and who empower and inspire others with their openness. Contingent Servant Level 5 Authentic

Authentic

A partnership of three former teachers started an online resource to help high school teachers teach science, technology, engineering, and mathematics (STEM) courses. However, their early success has been overshadowed by new education requirements from both federal and state education departments. Also, many competitors have emerged. The partners agree that they do not have solid non-political information that would help them predict the future of STEM support. Which approach is reasonable for them to take in making decisions? Picture eventual static circumstances and solid information Be prepared for conflicts over goals and decision alternatives Expect to find a "right" answer by consensus Assume clear links among decision elements

Be prepared for conflicts over goals and decision alternatives

In Maslow's hierarchy of needs, which need refers to a manager's desire to be accepted by other managers at her organization? Safety Self-actualization Esteem Belongingness

Belongingness

To ensure production of more innovative solutions to problems, a team should be diverse in many ways except: thinking styles. functional area and skills. personal characteristics. degree of internal communication.

degree of internal communication.

Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers? By developing a strong acqui-hiring process By developing a strong job preview By developing a strong employer brand By developing a strong social media plan

By developing a strong employer brand

After demonstrating good mastery of technical skills, Suri was promoted to manager. She now manages the very team of engineers that she was once a part of. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively? By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member. By designating one person to always share instructions with the rest of the team so that they get a chance to talk to each other. By carefully looking over her team's shoulder, showing she always knows what's going on with her them. By allowing the team to bring pictures of their children to share with the others, but only during personal time.

By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member.

Miles is a marathoner who travels internationally to compete. In a conversation with a friend, Miles expresses that he thrives off the stress of competing and pushes himself harder in situations where he knows he will be running with the world's best marathoners. Identify the kind of stress Miles has described. Threat stress The dual face of stress Challenge stress Work stress

Challenge stress

__________ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group. Transactional leadership Virtual leadership Charismatic leadership Leadership empowerment Transformational leadership

Charismatic leadership

Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm? Equal Employment Opportunity Act Affirmative Action Civil Rights Act, Title VII Vocational Rehabilitation Act

Civil Rights Act, Title VII

What type of law deals with values and standards which are written into the law and which are enforceable in the courts? Codified Law Explicit Law Free Choice Law Ethics

Codified Law

Which approach to change implementation should be used when a crisis exists? Education Coercion Participation Top management support None of these

Coercion

Which style of conflict management happens when a manager insists on taking the time to work out a solution that incorporates insights from all people involved to achieve consensus? Accommodating Dominating Collaborating Avoiding

Collaborating

Which type of team is composed of a manager and his or her subordinates as shown in the organizational chart of the company? Dysfunctional Command Global Virtual

Command

The new CEO announced that she believed in employees running the company, not the company running the employees. Which employee statement indicates that the organization has successfully empowered employees? "I can expect to see financial rewards in my paycheck." "I can do whatever I want to, when I want to, on the job." "I can delegate my work to a subordinate to complete." "I can choose how to do a task, and use my creativity."

"I can choose how to do a task, and use my creativity."

A __________ is a process that uses multiple raters, including self-rating, to assess employee performance and guide development. multiple-rater appraisal job evaluation 360-degree feedback performance appraisal interview homogeneity appraisal

360-degree feedback

Jacqueline has taken a new job at a company that wants her to implement a balanced scorecard approach. Which outcome indicates that Jacqueline has successfully implemented that approach? Managers consider that their roles are more well-defined. Top executives acquire better customer service skills. All employees think about and discuss the strategic plan. Front-line employees make suggestions about the budget.

All employees think about and discuss the strategic plan.

Empowering employees means giving employees: Information Knowledge Power Rewards All of these

All of these

Which of the following is an example of compensation? Salary Vacation days Health insurance Salary and vacation days only All of these options are correct.

All of these options are correct.

The set of techniques by which reinforcement theory is used to change behavior is called: Behavior modification Contingency theory Two-factor theory Needs gratification model

Behavior modification

Which major decision style is characterized by having deep concern for others as individuals? Conceptual Behavioral Directive Analytical

Behavioral

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? Joint venture Flexible structure Boundary-spanning roles Unfair practice Increased planning and forecasting

Boundary-spanning roles

Bartholomew is not respected by his team members because he wastes a lot of time surfing the Internet and does not contribute to the team's productivity. Which action should Bartholomew's manager take to demonstrate leadership? Confront him as a free rider Reward him for being a liaison Give him resources for entrepreneurship Expand his facilitator role

Confront him as a free rider

Which type of organizational culture supports a rational and orderly way of doing business? External culture Humanistic culture Achievement culture Consistency culture

Consistency culture

As department manager, Aoki worked out a plan with her team and help set goals for each of her employees. Each employee ended up with at least fifteen goals. This process violated which criteria for effective goal setting? Specific and measurable Covers key result areas Challenging but realistic Defined time frame

Covers key result areas

What type of planning occurs when the organization is faced with a situation in which its continued existence may be in question? Strategic planning Operational planning Crisis planning Tactical planning

Crisis planning

The family-owned company used to keep all its decisions within the family. A new generation has moved up to lead the organization. The first change they made was to make decisions transparent. Which outcome indicates that the company has successfully implemented a policy of extensive horizontal communication? Customers and other stakeholders are kept well informed. The family continues to keep decisions out of sight and hearing. Managers know what is going on in the company internally. Employees get facts about external opinions about their work.

Customers and other stakeholders are kept well informed.

What type of control system relies on the values of the organization and its traditions and shared beliefs that employees can be trusted to comply with the organization's goals? Top-down Bottom-up Centralized Decentralized

Decentralized

The current employees of a company are part of what type of environment for the organization? External environment General environment Task environment Internal environment

Internal environment

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as: Job enrichment Job simplification Job enlargement Job rotation

Job enrichment

Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals? Meet with matrix bosses and two-boss employees to work out differences Appoint a liaison in the human resources department to handle conflicts Let the conflicts proceed untouched, as it stimulates motivation on both sides Have an "open door" policy for listening to two-boss employees' complaints

Meet with matrix bosses and two-boss employees to work out differences

What concept is at the top of an organization's goal hierarchy? Mission of the company Strategy for revenue Vision for the future Targets for success

Mission of the company

What type of management decision was involved when Toyota Motor Co. announced a recall of millions of units of its cars because of a faulty accelerator pedal problem? Nonprogrammed Uncertainty Programmed Certainty

Nonprogrammed

__________ refers to loyalty to and engagement with one's work organization. Job satisfaction Organizational commitment Organizational citizenship Job ownership

Organizational commitment

Which management function deals with grouping tasks into departments? Leading Organizing Planning Controlling

Organizing

Which step is not part of the process of electronic brainstorming? Participants add idea Can be international. Takes place over a computer network Participants identify themselves

Participants identify themselves

Which of the following is not one of the benefits of organizational planning? Providing a source of motivation and commitment Preventing the use of intuition and creativity Guiding resource allocation Setting performance standards

Preventing the use of intuition and creativity

What type of decision refers to a specific situation that occurs frequently within an organization and the organization has a set of specific decision rules to apply whenever it occurs? Unique Uncertainty Programmed Nonprogrammed

Programmed

What term is used to indicate that a decision maker chose the first solution alternative that satisfied minimal decision criteria? Certainty Risk Bounded rationality Satisficing

Satisficing

When managers at a large pharmaceutical company look towards the future and think about what could be, they are likely using which innovative planning approach? Contingency planning Scenario building Crisis planning Situational designing

Scenario building

Hidekai likes to kick off team meetings with a joke or funny story that gets people talking and laughing. Which role does Hidekai play? Facilitator Task specialist Socioemotional Follower

Socioemotional

Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over-the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect? Susan is part of a staff department; Judy is part of a line department. Susan is part of a specialized department; Judy is part of an unspecialized department. Susan is part of an unspecialized department; Judy is part of a specialized department. Susan is part of a line department; Judy is part of a staff department.

Susan is part of a staff department; Judy is part of a line department.

Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach? The availability of applicants who can drive for the company The employee turnover rate The service provider's mission statement All of these options are correct. The number of retirements and resignations of current employees

The availability of applicants who can drive for the company

As a result of the restraining forces a cookware company, Plated Inc., is experiencing, the CEO decides to implement some changes at the managerial levels within each department. He decides that restructuring each of the departments will drive growth and company expansion. Initially, managers attempt to use education as a tool to overcome staff resistance; however this does not work. Managers then decide to use coercion, but the CEO does not approve. Which of the following strategies would be best implemented in this example? Force-field analysis Negotiation Use a change agent Top management support

Top management support

One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital? Train unskilled workers so they can efficiently perform their tasks. Ensure that all staff undergo performance evaluations. Reduce wastes associated with poor employee decisions. Provide all employees with health insurance and other benefits.

Train unskilled workers so they can efficiently perform their tasks.

Manager Natasha is very sensitive about her accent, especially when employees ask her to repeat her words. What action should she take when conveying an important message to ensure good communication? Use multiple channels to convey the same message Establish credibility based on knowledge and expertise Connect emotionally with her audience of subordinates Build goals on mutually-rewarding common grounds

Use multiple channels to convey the same message

Which online applications are not considered examples of social media? Blogs. Virtual social worlds Wikis Web sites

Web sites

Jaime is a potato farmer from Idaho. He has been asked by a local school district to help develop a curriculum on sustainable development and community gardens. Even though he has never taught students in schools, Jaime has children and understands that he needs to break down farming process in a way that elementary school students can understand. Based on this scenario, one could infer that Jaime has a strength in: developing fun curricula and activities for youth. growing all types of crops, not just potatoes. working with young children. adapting knowledge to fit different audiences.

adapting knowledge to fit different audiences.

The __________ is a passive, yet independent critical thinker. effective follower conformist passive follower alienated follower pragmatic survivor

alienated follower

The Leadership Grid uses two leader behaviors, known as: relationship-oriented and task-oriented. employee-centered and job centered. consideration and initiating structure. employee-oriented and relationship oriented. concern for people and concern for production.

concern for people and concern for production.

Temporary workers, contract employees, or leased employees are all examples of __________ workers. matching model contingent telecommuting None of these options is correct new social contract

contingent

All these characteristics of team structure and context influence cohesiveness except: shared goals. team interaction. controlled activities. personal attraction to the team.

controlled activities.

In the communication process, the manager who wants to share an important decision with her subordinates would be a(n): receiver. noise. encoder. decoder.

encoder

One of the reasons staff resist organizational change is because with change sometimes comes a new set of goals and assessments. A reason why a television producer might resist organizational change within the company she works for, specifically as it relates to different assessments and goals, is because: she lacks information about the company's future. she does not trust the new CEO of the company. her director wants to pilot a new show that she thinks will fail. her superiors refuse to pay her the salary she thinks she deserves.

her director wants to pilot a new show that she thinks will fail.

The __________ shows the importance of combining the efforts of various departments to develop and contribute to new products and technologies. external coordination bottom up approach cross functional team horizontal linkage model

horizontal linkage model

When a manager sends "signals" to a subordinate without using words to show her displeasure at that subordinate's performance on an important task, this is an example of: cognitive dissonance. nonverbal communication. verbal communication. job enrichment.

nonverbal communication.

Another term for the strategic goals of an organization is: official goals. temporary goals. ad hoc goals. fluctuating goals.

official goals.

Goals that are precise and measurable and carried out by departments, work groups, and individuals are called: operational goals. stretch goals. tactical goals. strategic goals.

operational goals.

Type A behavior pattern is characterized by all of these except: aggressiveness. impatience. extreme competitiveness. devotion to work. relaxed lifestyle.

relaxed lifestyle.

The __________ approach means incorporating structures and processes that are appropriate for both the creative impulse and the systematic implementation of innovations. trickle-up reverse ambidextrous disruptive implemental

ambidextrous

Several cable companies, including Time Warner, are under tremendous pressure to identify new strategies that will help them stay relevant and competitive in the market. Cable companies not only have to compete with each other, but also the Internet, because customers are able to watch their favorite shows online through companies like Netflix and Hulu. The process by which online streaming expands to the point where it annihilates the cable industry is an example of: disruptive innovation. reverse innovation. organizational change. ambidextrous approach.

disruptive innovation.

Managers at Nintendo are faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets. Nintendo is traditionally a console game maker and is confronting changes in technologies and consumer tastes. In 2012, Nintendo posted the first loss in its history. Which of the strategies below would help Nintendo modify its operation to increase sales? Using the technological dimension to see what is valued within society Implementing strategic sciences to find out their consumers' wants Supplying consumers with a product that is more efficient and effective Using business intelligence to be aware of what is going on externally

Using business intelligence to be aware of what is going on externally

The highest level of total corporate social responsibility is voluntary and is demonstrated by a company's contributions to the community. This is called: economic responsibility. discretionary responsibility. ethical responsibility. legal responsibility.

discretionary responsibility.

A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals. However, the drink did not perform as hoped and lost money for the company. When top management decided to stop production of Fruitopia for its U.S. market, it was intending to help the company operate more ________ and reach organizational goals. efficiently synergistically effectively cooperatively autonomously

effectively

Nordstrom department stores are known for offering superior customer service. Nordstrom believes their customer service creates loyal customers and sets them apart from their competition. Nordstrom's superior customer service: a strategic goal. builds synergy. defines their target customer. is its core competence.

is its core competence.

Attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling is called: organizational behavior. motivation. total quality management (TQM). management.

management.

Developing a global mindset requires managers to possess all these traits except: nonjudgmental. able to deal with ambiguities. partial in their point of view. able to deal with complexities. open-minded.

partial in their point of view.

When a U.S. company risks the loss of its assets in a foreign country due to actions by the host government in that country, this is called: legal risk. political risk. outsourcing risk. domestic risk.

political risk.

Two of the most important roles that small business owners play are: figurehead and liaison. spokesperson and entrepreneur. monitor and spokesperson. resource allocator and entrepreneur.

spokesperson and entrepreneur.

RP Building Products is a manufacturer of engineered wood building materials with a factory located in Wichita, Kansas. Distinguish who of the following are examples of RP's stakeholders except: Amrit, Marcel's high school football teammate, who lives in Washington, D.C. Timothy, the man who picks up the wood debris from Marcel's department. Marcel, a union member who works at the factory. Gabriella, a sales clerk who is also Marcel's wife.

Amrit, Marcel's high school football teammate, who lives in Washington, D.C.

The founders of a medical device company need to take a different direction, after they did not receive FDA approval for their equipment. What would not be part of an after-action review of their original decision? Assign responsibility for the failure Create an action plan for future use Review which parts did work well Review which parts did not work well

Assign responsibility for the failure

Rasheed is a division manager for a company that makes diesel engines. Rasheed has developed a concept engine that, while very expensive to manufacture, will create more jobs for people in his community and will emit much less exhaust than the current engines the company makes. What changes in Rasheed's concept can he make to take into account two aspects of the triple bottom line? He can consider his conventional level to see if his idea conforms to company standards. Taking into account the practical approach, he can change his concept to meet industry standards. Because the engine is very expensive, he can look at ways to reduce the cost involved. He can allow the company's stakeholders to decide whether his concept is worth pursuing.

Because the engine is very expensive, he can look at ways to reduce the cost involved.

Alli needs to make a quick decision under conditions of high uncertainty. She identified the decision requirements and analyzed the causes of the situation. Which action does she need to take next? Implement the most environmentally responsible alternative Evaluate her course of action, and ask for realistic feedback Select a desirable alternative to engage her company's employees Develop a custom solution that will satisfice for handling the problem

Develop a custom solution that will satisfice for handling the problem

An internal medicine group practice wants to adopt a new trend, becoming a "concierge" operation. They will provide unlimited healthcare for monthly subscription fees. Which operational goal will be needed to successfully make this transition? Doctors immediately respond to illness and injury events. Billers review the health-insurance coverage limitations. Receptionists schedule patient appointments far in advance. Nurses set their own schedules for assisting physicians.

Doctors immediately respond to illness and injury events.

Hannah is leading the management group charged with coming up with solid plans for the most high-impact contingencies. What outcome demonstrates that the group successfully met the challenge? No organizational emergencies arise in the near future. Employees feel ready to meet a worst case situation. Employees memorize the alternative responses. Top executives read the documents produced.

Employees feel ready to meet a worst case situation.

A stakeholder is a systematic way to identify the expectations, needs, importance, and relationships within an organization. True False

False

The role of liaison encompasses relationships with subordinates including communication and influence whereas the role of leader pertains to the development of information sources both inside and outside the organization. True False

False

In his performance evaluation, Deandre heard his supervisor criticize him for settling for satisficing solutions, rather than maximizing solutions. Which action can Deandre take in making future decisions in order to change his supervisor's opinion? Get some solid criteria for what constitutes a maximizing solution Lead more teams to get more practice about making decisions Plan to set aside more time to reflect on each alternatives' benefits Organize the decision effort to compile all the problem details

Get some solid criteria for what constitutes a maximizing solution

Vladimir is a manager at an automotive plant in the United States. His company has realized it needs to think globally since the whole world is a source of business and has struck a deal with an automotive supplier in Brazil to buy 15% of their parts at a discounted rate as this will better serve the company's needs. His company has also determined that they can streamline their processes if they outsource some work. Relate what Vladimir's company is demonstrating. International reorganization Political cooperation Globalization Corporate culture

Globalization

A lifeguard in Florida was fired for leaving his assigned zone because he opted to help a drowning man even though his supervisor ordered him not to leave his zone and to call 911 for help instead. His manager stated that "what he did was his own decision," and "he knew the rules." Analyze the lifeguard's actions and relate what he did. He acted at a postconventional level, which is a manner regardless of the expectations of others. He acted in a preconventional level, following the leadership of his employer. He acted at a postconventional level so as to avoid detrimental personal consequences. He acted at a conventional level, conforming to the expectations of society.

He acted at a postconventional level, which is a manner regardless of the expectations of others.

Raoul owns a dry goods store in Germany and is part of the European Union (EU) that uses the euro as currency. His business had steadily grown due in large part to the ability to easily export his products to other countries until the global recession began. Everything that he exports is now heavily taxed, which has caused him to have to lay off a number of employees. In the event that the EU returns to using national currencies, what are some things that Raoul could do to prepare? He can cultivate a high-context culture to easily exchange facts and information. He can consider how to expand his company and how he would pay employees. He can develop high uncertainty avoidance and realize he needs a flexible view. He can develop long-term orientation to ensure he meets his current obligations.

He can consider how to expand his company and how he would pay employees.

Lenovo, the world's largest PC maker, is redefining the meaning of a Chinese company. They are blending the best of Eastern philosophy and culture with the best of Western business and management thinking. Lenovo's top managers now come from 14 different nations. Analyze how Shaheed's software company in India can reflect the same refinements that Lenovo is making in the changing international landscape. Indian culture is focused on building relationships, so he can utilize this before focusing on business contracts. He can employ people from non-Indian cultures to bring different perspectives to his company. He can utilize the country's large Spanish speaking population in customer service. Because India has a young population, his company can design software that would appeal to the majority.

He can employ people from non-Indian cultures to bring different perspectives to his company.

Devon owns a realty company. He is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that bimonthly he will meet with all his employees to discuss their concerns and ideas, showing how highly he values their needs. Identify which type of corporate culture Devon is using. He is using involvement culture that focuses on employee participation to adapt to change. He is looking for ways to serve specific customers thereby making use of achievement culture. He knows the importance of adaptability culture in responding to the needs of his employees. His use of consistency culture focuses on a stable environment for his employees.

He is using involvement culture that focuses on employee participation to adapt to change.

Benjamin has accepted a management position overseas in Japan. He is excited about this opportunity and has been learning about the Japanese culture and the complexities of how his current environment will change. Recently he has returned from a trip to Japan where he met several new people whom he now considers friends. Distinguish how Benjamin is using the global mindset. He is using the cognitive and social dimensions. He is using the psychological and informational dimensions. He is using the cognitive and psychological dimensions. He is using the psychological and social dimensions.

He is using the cognitive and social dimensions.

Mark has recently been promoted to manager. In his previous position, he always completed his work alone at his cubicle despite being part of a team. New to management, Mark is not fully aware of the parameters he will face. He envisioned having greater freedom to make decisions to benefit the company, when in reality he just does not have the time to do so. Outline what Mark can do in order to become a successful manager. He can focus his efforts on honing his conceptual and technical skills to be in a better position to help to advise his team. He can encourage his team by letting them know he appreciates their ideas while at the same time sticking to his agenda, demonstrating good human skills. He can carefully make sure that his team is working both effectively and efficiently. He starts to think in terms of building teams and becoming a motivator and organizer that is in contrast to his previous position of working independently.

He starts to think in terms of building teams and becoming a motivator and organizer that is in contrast to his previous position of working independently.

NAFTA is a trade agreement between Canada, the United States, and Mexico. Which of the following is not one of the intended outcomes of this agreement? Higher unemployment in the United States An increase in exports between the countries Economic growth in all three countries Lower tariffs between the countries

Higher unemployment in the United States

What type of skills is increasingly important for managers to demonstrate at all levels and in all types of organizations? Human Technical Conceptual Decisional Motivational

Human

Sergio spent a lot of time designing extensive details to complete a tactical plan to guide his department. Which action should he take to avoid the most common cause of a plan creating a false sense of security? Ask for critical employee and customer input Ask other managers to review her plan Identify areas of uncertainty about the future Keep in touch with her anxiety about success

Identify areas of uncertainty about the future

Oliver's doctor in Nevada has decided to run several tests on him. The test results are then sent to India to be read by a doctor there because it costs less to analyze them in India. Isabelle has decided to go into business for herself and has been able to purchase a complete package of materials and services including managerial advice. Differentiate the market entry strategies that Oliver and Isabelle are both benefiting from. Isabelle is using franchising, and Oliver is using offshoring. Isabelle is using direct investing, and Oliver is using franchising. Oliver is using franchising, and Isabelle is using offshoring. Oliver is using offshoring, and Isabelle is using exporting.

Isabelle is using franchising, and Oliver is using offshoring.

Jiyaing is an HR manager at a research firm in China, and her company has decided to open a branch in the United States. Jiyaing has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiyaing would like to spend a little time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Identify what type of cultural intelligence Jiyaing needs to cultivate. Jiyaing needs to develop low-context culture. Jiyaing needs to develop assertiveness. Jiyaing needs to develop individualism. Jiyaing needs to develop high-context culture.

Jiyaing needs to develop low-context culture.

What type of bias is Anastasia, a regional manager exhibiting when she continues to support a past decision she has made even if the current circumstances no longer apply to the situation that occurred when that decision was originally made? Seeing what she wants to see Being influenced by problem framing Justifying past decisions Being influenced by initial impressions

Justifying past decisions

Olamide is a manager at a catering company, organizing an upcoming wedding. She will need to allocate a portion of her staff to cover the event. The owner has also given her a budget and a list of items that will need to be obtained in order to properly supply the food and equipment needed. As Olamide thinks about which of her staff to use at the event, she remembers that two of the waiters argued about the tips they received the last time they worked an event together. She comes up with a plan to avoid this same conflict at this event. Analyze the roles that Olamide displays, and select the roles that best describe her management responsibilities. Olamide is in a decisional role and works as a resource allocator and a disturbance handler. Olamide demonstrates an informational role and uses disseminator and spokesperson skills. Olamide is working in a human resources capacity to resolve this conflict. Olamide is functioning in an interpersonal role and demonstrates the roles of leader and figurehead.

Olamide is in a decisional role and works as a resource allocator and a disturbance handler.

MAS Holdings is an apparel manufacturer in Sri Lanka and has made a commitment to contribute to economic development while also improving the lives of employees, their families, and the community. More than 90% of the MAS workers are women, so MAS has built factories in rural areas with easy access so that women can work close to their homes and families. Relate the type of social responsibility MAS is applying. Economic responsibility is applied because the goods and services that MAS provides will better the community. Economic responsibility is applied because the corporation has benefited its employees through a profit-maximizing view. Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment. Organization virtuousness is applied because the corporation's direct economic interests are involved.

Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment.

How could a new manager use Vineet Nayar's principle of "employees first, customers second (EFCS)"? Employing a bossless environment Recognizing and providing learning opportunities as needed Keeping tabs on every detail of an employee's project Keeping the status quo in their current environment

Recognizing and providing learning opportunities as needed

Harry Stonecipher, the former CEO of Boeing, had a consensual extramarital affair with a female executive and was replaced because his behavior violated Boeing's code of ethical conduct. Many managers like Stonecipher have taken the view that their decisions are governed by either law or free choice. Contrast this mistaken view with the domain of ethics. Because the domain of ethics has specific laws, it's important for managers to understand the principles behind the laws. Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers. The domain of ethics helps managers to uphold the rules that their company stipulates. The domain of ethics includes the values and laws written into the legal system.

Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers.

Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his employees. Tim is a manager at a local marketing group and consistently keeps his door closed, signaling to his employees that he'd prefer not to be interrupted. Compare Sergio's and Tim's management styles. Sergio is able to spend his time the way he wants because he's the CEO, but Tim has to do more because he's lower level management. Sergio is obviously more of a "people person" whereas Tim is more restrained. Both Sergio's and Tim's management styles are fine; they're just different. Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work.

Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work.

A solar-energy manufacturing company is expecting new innovations to change its equipment and processes over the next two to three years. Which action illustrates that the manager knows how to keep employees on track toward accomplishing their final goal? Putting up poster reminders about the final goal Discussing how the current equipment and processes work Setting biannual dates for investigating change options Talking about competitors' responses to new regulations

Setting biannual dates for investigating change options

Rachelle is a manager at a local life insurance agency. The business owner has given her the task of initiating ways to drum up business in order to meet quarterly goals. How can Rachelle apply the methods of small business owner Loic Le Meur, who is a hands-on kind of manager even though he's launched and sold several successful start-up companies and is the chief organizer behind Europe's largest annual tech conference? She can arrange a contest for her department before the end of the quarter with a gift card for the person who sells the most. She can ask family and friends if they'd like to buy a life insurance policy. She can delegate the task to an employee on her staff. She can arrange a meeting with the new office that just opened down the street to demonstrate the products that her company offers.

She can arrange a meeting with the new office that just opened down the street to demonstrate the products that her company offers.

Menlo Innovations creates custom software for organizations. The company's founders wanted to create a unique environment that embraced teamwork, learning, and fun to infusehappiness into what is often lonely, grueling work. Identify how Alejandra can use this same type of culture in the programming department she manages. She can pair employees together to ensure a competitive thinking process. She can provide close supervision to ensure that all are working at recognized levels. She can encourage her employees to pull together and help bring out the best in one another. She can ask employees to present her with new ideas so that she can add her own fresh perspective.

She can encourage her employees to pull together and help bring out the best in one another.

Jack Dorsey is the designer of Square Reader, which allows smartphones to become a point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process credit-card payments where they weren't able to before because of the fees involved. Trish is a manager for a small business owner who is currently locked into a contract with a credit-card company. The owner has asked Trish to look for ways in which they can reduce costs, thereby creating a more profitable bottom line. How can Trish demonstrate that she understands efficiency, using the concept Jack Dorsey created? She can put up a sign stating that credit-card payments are no longer accepted, eliminating the fees charged by the credit-card companies. She can take out an ad in the local newspaper for the company. She can fire two team members. She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered.

She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered.

In 2012 it was estimated that the average pay of CEOs at large U.S. corporations was 354 times what the average employee was paid, making executive compensation a hot-button topic in the United States. As the manager in her department, Alyssa has the final say as to who receives a bonus at the end of each quarter and how much that bonus will be. Decide how Alyssa can demonstrate that she is an ethical manager in her bonus distribution. She can give each employee a very small bonus so that everyone is equal. She can give a small bonus to a few employees so that she will be able to reward herself with a larger bonus. She can give a few employees a small bonus so that her department saves money. She can show fairness as she decides how to distribute the bonuses.

She can show fairness as she decides how to distribute the bonuses.

Paula Reid is the manager at the Miami office of the U.S. Secret Service who set in motion a major prostitution scandal by reporting the misconduct of agents. Reid acted in this way believing that the agent's actions had hurt the agency's reputation and damaged its ability to fulfill its protective and investigative missions. Identify the approach that Reid has used in this instance. She used the practical approach, realizing that acts are moral when considering an individual's long-term interest. She used the justice approach, realizing that the greater good is served because people learn to help each other in their own interest. She used the practical approach, basing her decision on the prevailing standards of her profession. She used the justice approach, knowing that it leads to behavior toward others that people want for themselves.

She used the practical approach, basing her decision on the prevailing standards of her profession.

Starbucks expanded into the European market with packed stores in Germany and the U.K., but its sales and profits in French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, instead of grabbing a coffee to go, the French prefer to linger over coffee. Relate what was affecting Starbucks ability to thrive in France. Starbucks did not account for the supply chain needed for delivery of their goods. Starbucks was not factoring in the international dimension of the external environment. Starbucks did not consider their competitors when opening stores throughout France. Starbucks did not look at the technological dimension that would affect the French society.

Starbucks was not factoring in the international dimension of the external environment.

A start-up company founded a technical university to implement digital innovation into teaching. Which feature of the company's mission statement demonstrates the company's commitment to reinventing higher education? Description of desired markets and customers Attitude toward employees and students Location of teaching and administrative facilities Statement of values that guide the company

Statement of values that guide the company

The hotel chain Ritz-Carlton advertises that they are "Ladies and gentlemen taking care of ladies and gentleman" as a way to convey special meaning to its employees. This is said to demonstrate the cultural commitment to take care of both employees and customers. What tool is Ritz-Carlton demonstrating to express its corporate culture? The company is exemplifying a hero with strong company values. The company is conveying how valuable the employees are with a story. The company is expressing a key corporate value with a slogan. The company is using ceremonial demonstration of its values.

The company is expressing a key corporate value with a slogan.

After a large hotel chain discovered that their computer systems had been hacked and customer credit card information had been accessed, they immediately notified customers via email and offered access to free credit monitoring for one year. The hotel's quick action in response to a serious situation was likely due to which of the following reasons? The hotel chain's crisis plan indicated that the hotel should notify its customers. The hotel's tactical plans included instructions on how to handle a computer security breach and hotel employees responded as necessary. Hotel management had participated in scenario building which allowed them to predict future events and how to respond to them. The hotel chain had a contingency plan in place with specific steps in place to respond to the situation.

The hotel chain had a contingency plan in place with specific steps in place to respond to the situation.

Bangladesh native Iqbal Quadir realized that connectivity equals productivity. He also knew his impoverished homeland was one of the least connected places on Earth. He collaborated with a fellow countryman to create Village Phone, which allows entrepreneurs (mostly women) to obtain microloans to purchase cell phones. This venture has resulted in thousands of new small businesses and improved communication. Decide what Iqbal is demonstrating with the invention of Village Phone. That Village Phone users can show their individualism or uniqueness. Short-term orientation along with individualism is being demonstrated. The infrastructure is making economic development possible. That following laws and regulations in various countries is politically important.

The infrastructure is making economic development possible.

Nestlé SA gets most of its sales from outside its "home" country of Switzerland. Its 280,000 employees are spread all over the world and more than half of the company's managers are non-Swiss. Nestlé has hundreds of brands and production facilities or other operations in almost every country in the world. Decide how Raquel's food distribution company, which has not yet branched out internationally, can follow Nestlé's example. They can become an ethnocentric company and emphasize their home country. They can become a geocentric company and primarily market to bottom of the pyramid (BOP). They can become a polycentric company and market to individual foreign host countries. They can become a geocentric company and favor no specific country.

They can become a geocentric company and favor no specific country.

Johnson & Johnson, makers of a wide range of consumer, health, and prescription products are considered a high-performance workplace while also cultivating a culture that encourages employees to work in teams and remain open to change. At Aadrika's company the focus is on business performance and employees frequently complain about long hours and aggressive deadlines. Analyze how Aadrika's company can follow the example of Johnson & Johnson's internal environment. They could create a slogan to let the employees know that all their hard work is appreciated. They can shift some of the focus to building a positive culture and binding people together. One of the successful managers can be used as a hero that the employees can follow as a role model. Instead of focusing on business performance, the company can place the value on their employees.

They can shift some of the focus to building a positive culture and binding people together.

Brazil has had slow economic growth over the last few years, but is still one of the fastest-growing emerging economies in the world. True False

True

Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance. True False

True

A primary concern that Americans have about globalization is that: they don't want to pay higher prices for foreign-made goods. they want companies in all countries to earn equal profits. they dislike the number of domestic jobs that have been offshored to other countries. they don't want U.S. companies to have entry into expanded markets.

they dislike the number of domestic jobs that have been offshored to other countries.

To maintain the city's image as a safe tourist destination, Atlanta city officials ordered police officers to hide hundreds of crimes that were committed during the 1996 Olympics in the Georgia capitol. The police deputy chief that revealed to the public what the city officials were trying to do is an example of a(n): whistle-blower. key employee. ethical ombudsman. tenured employee. employee with a high level of discretionary ethics.

whistle-blower.